Trainers & Consultants

Through our many news contacts, DISPATCH Monthly has identified the following groups, associations and individuals that
provide training and consulting for public safety dispatchers and agencies.

Also check the Bureau of Justice Assistance Web site for a searchable database of course providers. Many of the classes are
law enforcement-based, but may also provide skills for public safety dispatchers.

Company

Contact

911Insight - Bill Doolittle, management consulting updated   (877) 690-8800
www.911insight.com
911 People - morale, motivation, hiring, training, liability, mediation, SOPs www.911People.com
APCO Institute (888) APCO-911
www.apco911.org
Advanced Systems Technology, Inc. - CD-ROM based, 40-hour training course (888) 903-5387
www.astcorp.com
Peter Bellmio - Management consultant, staffing analysis (410) 295-7612
(410) 295-7614 fax
pbellmio@cs.com
Benchmark Professional Seminars (302) 654-8244
www.le-seminars.com
California Specialized Training Institute (CTSI) (805) 549-3536
Command Spanish

(936) 637-7873
www.commandspanish.com

CD Communications, Connie and Don De Yoe (800) 249-9179
Concepts to Operations - radio, telephone, data, and 911/E911, dispatch center design, operations and personnel management issues (410) 224-8911
www.concepts2ops.com
Consultant Registry - VoIP/911 courses, 1 and 2-day www.consultant-registry.com
Contact One - GIS consulting for public safety agencies www.contact-one.com
Creative Management Consultants - providing lesson plans and PowerPoint training programs for 911 centers (see free offer, pdf) James Simmerman, Dir.
1506 W. Broad Moor Ln., Marshall MO 65340
(660) 886-7984
jsimmerman@att.net
http://creativemanagementconsultants.ning.com
CTA Communications - full range of communications engineering consulting services, including both with public and private-sector clients, and for two-way radio, data, microwave and fiber, telephone and E911, CAD and GIS systems. (804) 239-9200
www.ctacommunications.com
911 Dispatch Services Inc., Alan Burton (800) 582-0184
http://www.911dispatch.com
Direct Response Communications, Inc., "Survival in the Communications Center" seminars (800) 636-2475
Dispatch Institute, Bruce Smith (602) 831-9911
Dorsey-Pages LLC, CAD, network and wireless planning and selection  http://www.dorsey-pages.com/
Elert & Associates, telecommunications consulting (612) 430-2772
Ergometrics - Oscar Spurlin, Ph.D., Carla Swander, Ph.D., test development www.ergometrics.org
(425) 774-5700
Evergreen Valley College, San Jose (CA) (408) 270-6458
Excel 9-1-1 Inc., provides training and professional services to the public safety communications industry. Our training programs are well-designed, comprehensive training programs which provide up-to-date information to emergency communications personnel, their supervisors, managers and directors. (706) 255-5339
www.excel9-1-1.com
First Contact 9-1-1 / nationwide training on advanced topics (866) 613-1911
PO Box 1815
Morgan Hill, CA 95038
www.firstcontact911.com
FXH Consulting, Francis X. Holt (603) 569-5818, ext. 226
Ganner Associates - consulting on interoperability, wireless, CAD & RMS (503) 241-7880
www.ganner.com
rganner@ganner.com
Gartner Group, management consultants, IT, telecom and performance improvement specialists for public safety & public sector (818) 710-8855
www.gartner.com
Golden West College (714) 895-8370
High Impact Training Systems (HITS) - APCO compliant training on CD-ROM (888) 903-5387
www.hits.astcorp.com
International Municipal Signal Association, dispatcher certification (800) 723-4672
Institute of Police Technology and Management (904) 646-2722
Just For Dispatchers - video training series (800) 397-9456
JustForDisp@aol.com
Kaminsky & Associates www.kaminskyfto.com
Learn 911, law enforcement & dispatcher training info@Learn911usa.com
www.Learn911.org
Leonard J. Koehnen, PE / Consulting engineer--electronic communications systems & facilities (612) 739-1614
Macro Corp., engineering services (215) 997-5100
www.macro.com
Marin Consulting - Leadership, accountability and assertive supervision courses (707) 963-4041
MarinConsultingAssoc.com
Medical Priority Consultants, Inc.--EMD (800) 363-9127
www.medicalpriority.com
MGP & Associates PR
Mike Paul, President
Public Relations/Marketing/Crisis Management
(212) 595-8500
www.mgppr.com
Monart Associates, Inc., public safety technology, management & staffing (888) 258-9186
monart @monart.cncoffice.com
National Emergency Communication Institute - 9-1-1 training including basic, EMD, train-the-trainer and supervisors www.neci911.com
National Emergency Number Association, on-line training (800) 332-3911
www.nena.org and
their events calendar
Personal Power Resources (818) 580-1384
PowerPhone, Inc. (800) 537-6937
www.powerphone.com
Professional Dispatch Management (601) 960-1391
(601) 940-5320 / (601) 364-4652 pager
www.pdm911.com
8 Lakewood Cove, Jackson MS 39213
rgraham@city.jackson.ms.us
Profile Evaluations, Inc./PEI-911 Online - online management and in-service training courses for 9-1-1 professionals. Features courses from Profile Evaluations, Inc. and The Public Safety Group (877) 239-3597
www.pei-911.com  
Proven Ways, 3-200 Memorial Ave., Suite 161, Orillia, Ontario Canada, L3V 5X6 (705) 323-3931
(705) 329-3117 fax
www.provenways.ca
Pro Telecomm, Inc.- training for critical calls, training issues and stress management (920) 731-8961
www.bmh-cpa.com/JoAnneHollmann
Professional Pride Training Company, Inc. - dispatch training simulators, target on-site training programs, books, CDs, videos, newsletter, monthly e-mail group & free consultations (800) 830-8228
www.911trainer.com
e-mail Support@911Trainer.com
Public Safety Communication Management Services - training and consultant services for public safety communications (303) 948-7900
www.pscms.net
kjameson@pscms.net
Public Safety Training Consultants (PSTC), Kevin Willett (800) 348-8911
www.pstc911.com
Public Safety Consultants, T.G. Mieure (847) 244-1132
www.e911training.com
Public Safety Consulting Group - Redefining Excellence in Public Safety. Specializing in public safety dispatch training and consulting www.thepscgroup.net
info@thepscgroup.net
RCC Consultants, Inc. - public safety radio www.rcc.com
The Public Safety Group, Tony Harrison (877) 794-9389 toll-free
Quality Enhanced Management Systems, Inc. www.qems.com
Rainier Communications Consultants, Inc., Suzi Funk-Crickmore (206) 343-8381
Success Communications Inc. www.SuccessCommunicationsInc.com
(517) 543-6141
Success Sciences - markets Emergency Communications Coach, a computer-based simulation training program (800)767-5700
Web site
Team Building USA- management training, team building and communications training New www.TeamBuildingUSA.com
(866) 351-8326
Thayer Consulting - all phases of IT and communications management consulting www.thayerconsulting.com
(310) 722-1745
University of Delaware, Tish Szymurski (302) 831-8839
W. Weaver Associates - Professional consulting services With subject matter expertise that includes multi-discipline emergency response operations, emergency communications, enhanced 911, 311 CRM, mobile data, incident command, strategic facilities planning, and logging and recording, we leverage our proven collaborative process and methodology to develop solutions for large and small clients.

(281) 889-7372
www.wweaverassociates.com

See our list of Spanish language training materials for dispatchers on our Q&A page.