provide training and consulting for public safety dispatchers and agencies.
Trainers & Consultants
Through our many news contacts, DISPATCH Monthly has identified the following groups, associations and individuals that
provide training and consulting for public safety dispatchers and agencies.
Also check the Bureau of Justice Assistance Web site for a searchable database of course providers. Many of the classes are
law enforcement-based, but may also provide skills for public safety dispatchers.
Company |
Contact |
911Insight - Bill Doolittle, management consulting updated  |
(877) 690-8800 www.911insight.com |
| 911 People - morale, motivation, hiring, training, liability, mediation, SOPs | www.911People.com |
| APCO Institute | (888) APCO-911 www.apco911.org |
| Advanced Systems Technology, Inc. - CD-ROM based, 40-hour training course | (888) 903-5387 www.astcorp.com |
| Peter Bellmio - Management consultant, staffing analysis | (410) 295-7612 (410) 295-7614 fax pbellmio@cs.com |
| Benchmark Professional Seminars | (302) 654-8244 www.le-seminars.com |
| California Specialized Training Institute (CTSI) | (805) 549-3536 |
| Command Spanish | (936) 637-7873 |
| CD Communications, Connie and Don De Yoe | (800) 249-9179 |
| Concepts to Operations - radio, telephone, data, and 911/E911, dispatch center design, operations and personnel management issues | (410) 224-8911 www.concepts2ops.com |
| Consultant Registry - VoIP/911 courses, 1 and 2-day | www.consultant-registry.com |
| Contact One - GIS consulting for public safety agencies | www.contact-one.com |
Creative Management Consultants - providing lesson plans and PowerPoint training programs for 911 centers (see free offer, pdf)  |
James Simmerman, Dir. 1506 W. Broad Moor Ln., Marshall MO 65340 (680) 886-7984 jsimmerman@att.net |
| CTA Communications - full range of communications engineering consulting services, including both with public and private-sector clients, and for two-way radio, data, microwave and fiber, telephone and E911, CAD and GIS systems. | (804) 239-9200 www.ctacommunications.com |
| 911 Dispatch Services Inc., Alan Burton | (800) 582-0184 http://www.911dispatch.com |
| Direct Response Communications, Inc., "Survival in the Communications Center" seminars | (800) 636-2475 |
| Dispatch Institute, Bruce Smith | (602) 831-9911 |
| Dorsey-Pages LLC, CAD, network and wireless planning and selection | http://www.dorsey-pages.com/ |
| Elert & Associates, telecommunications consulting | (612) 430-2772 |
| Ergometrics - Oscar Spurlin, Ph.D., Carla Swander, Ph.D., test development | www.ergometrics.org (425) 774-5700 |
| Evergreen Valley College, San Jose (CA) | (408) 270-6458 |
| Excel 9-1-1 Inc., provides training and professional services to the public safety communications industry. Our training programs are well-designed, comprehensive training programs which provide up-to-date information to emergency communications personnel, their supervisors, managers and directors. | (706) 255-5339 www.excel9-1-1.com |
 First Contact 9-1-1 / nationwide training on advanced topics |
(866) 613-1911 PO Box 1815 Morgan Hill, CA 95038 www.firstcontact911.com |
| FXH Consulting, Francis X. Holt | (603) 569-5818, ext. 226 |
| Ganner Associates - consulting on interoperability, wireless, CAD & RMS | (503) 241-7880 www.ganner.com rganner@ganner.com |
| Gartner Group, management consultants, IT, telecom and performance improvement specialists for public safety & public sector | (818) 710-8855 www.gartner.com |
| Golden West College | (714) 895-8370 |
| High Impact Training Systems (HITS) - APCO compliant training on CD-ROM | (888) 903-5387 www.hits.astcorp.com |
| International Municipal Signal Association, dispatcher certification | (800) 723-4672 |
| Institute of Police Technology and Management | (904) 646-2722 |
| Just For Dispatchers - video training series | (800) 397-9456 JustForDisp@aol.com |
| Kaminsky & Associates | www.kaminskyfto.com |
| Learn 911, law enforcement & dispatcher training | info@Learn911usa.com www.Learn911.org |
| Leonard J. Koehnen, PE / Consulting engineer--electronic communications systems & facilities | (612) 739-1614 |
| Macro Corp., engineering services | (215) 997-5100 www.macro.com |
| Marin Consulting - Leadership, accountability and assertive supervision courses | (707) 963-4041 MarinConsultingAssoc.com |
| Medical Priority Consultants, Inc.--EMD | (800) 363-9127 www.medicalpriority.com |
| MGP & Associates PR Mike Paul, President Public Relations/Marketing/Crisis Management |
(212) 595-8500 www.mgppr.com |
| Monart Associates, Inc., public safety technology, management & staffing | (888) 258-9186 monart @monart.cncoffice.com |
| National Emergency Communication Institute - 9-1-1 training including basic, EMD, train-the-trainer and supervisors | www.neci911.com |
| National Emergency Number Association, on-line training | (800) 332-3911 www.nena.org and their events calendar |
| Personal Power Resources | (818) 580-1384 |
| PowerPhone, Inc. | (800) 537-6937 www.powerphone.com |
| Professional Dispatch Management | (601) 960-1391 (601) 940-5320 / (601) 364-4652 pager www.pdm911.com 8 Lakewood Cove, Jackson MS 39213 rgraham@city.jackson.ms.us |
| Profile Evaluations, Inc./PEI-911 Online - online management and in-service training courses for 9-1-1 professionals. Features courses from Profile Evaluations, Inc. and The Public Safety Group | (877) 239-3597 www.pei-911.com |
| Proven Ways, 3-200 Memorial Ave., Suite 161, Orillia, Ontario Canada, L3V 5X6 | (705) 323-3931 (705) 329-3117 fax www.provenways.ca |
| Pro Telecomm, Inc.- training for critical calls, training issues and stress management | (920) 731-8961 www.bmh-cpa.com/JoAnneHollmann |
| Professional Pride Training Company, Inc. - dispatch training simulators, target on-site training programs, books, CDs, videos, newsletter, monthly e-mail group & free consultations | (800) 830-8228 www.911trainer.com e-mail Support@911Trainer.com |
| Public Safety Communication Management Services - training and consultant services for public safety communications | (303) 948-7900 www.pscms.net kjameson@pscms.net |
| Public Safety Training Consultants (PSTC), Kevin Willett | (800) 348-8911 www.pstc911.com |
| Public Safety Consultants, T.G. Mieure | (847) 244-1132 www.e911training.com |
| Public Safety Consulting Group - Redefining Excellence in Public Safety. Specializing in public safety dispatch training and consulting | www.thepscgroup.net info@thepscgroup.net |
| RCC Consultants, Inc. - public safety radio | www.rcc.com |
| The Public Safety Group, Tony Harrison | (877) 794-9389 toll-free |
| Quality Enhanced Management Systems, Inc. | www.qems.com |
| Rainier Communications Consultants, Inc., Suzi Funk-Crickmore | (206) 343-8381 |
| Success Communications Inc. | www.SuccessCommunicationsInc.com (517) 543-6141 |
| Success Sciences - markets Emergency Communications Coach, a computer-based simulation training program | (800)767-5700 Web site |
| Thayer Consulting - all phases of IT and communications management consulting | www.thayerconsulting.com (310) 722-1745 |
| University of Delaware, Tish Szymurski | (302) 831-8839 |
See our list of Spanish language training materials for dispatchers on our Q&A page.
