Trainers & Consultants
The following groups, associations and individuals provide training and consulting for public safety dispatchers and agencies.
Company |
Contact |
| 911Insight - Bill Doolittle, management consulting updated |
(425) 455-4911 www.911insight.com |
| 911 People - morale, motivation, hiring, training, liability, mediation, SOPs | www.911People.com |
| 911 Training Academy & Consulting L.L.C. – take any or all of our quality, affordable 9-1-1 training through our Annual PSAP Online Training Subscription, just $48 per employee per year. Consulting available for staffing, job classification, scheduling and more | (888) 333-0911 www.911TA.com |
| 911 Training Institute - 911 Dispatch training, including suicidal caller intervention and stress management courses |
James Marshall, President (231) 622-1600 www.911training.net info@911training.net |
| APCO Institute | (888) APCO-911 www.apco911.org |
| Advanced Systems Technology, Inc. - CD-ROM based, 40-hour training course | (888) 903-5387 www.astcorp.com |
| Peter Bellmio - Management consultant, staffing analysis | (410) 295-7612 (410) 295-7614 fax pbellmio@cs.com |
| Benchmark Professional Seminars | (302) 654-8244 www.le-seminars.com |
| California Specialized Training Institute (CTSI) | (805) 549-3536 |
| Command Spanish | (936) 637-7873 |
| CD Communications, Connie and Don De Yoe | (800) 249-9179 |
| Concepts to Operations - radio, telephone, data, and 911/E911, dispatch center design, operations and personnel management issues | (410) 224-8911 www.concepts2ops.com |
| Consultant Registry - VoIP/911 courses, 1 and 2-day | www.consultant-registry.com |
| Contact One - GIS consulting for public safety agencies | www.contact-one.com |
| CTA Communications - full range of communications engineering consulting services, including both with public and private-sector clients, and for two-way radio, data, microwave and fiber, telephone and E911, CAD and GIS systems. | (804) 239-9200 www.ctacommunications.com |
| Direct Response Communications, Inc., "Survival in the Communications Center" seminars | (800) 636-2475 |
| Dispatch Institute, Bruce Smith | (602) 831-9911 |
| Dorsey-Pages LLC, CAD, network and wireless planning and selection | http://www.dorsey-pages.com/ |
| Elert & Associates, telecommunications consulting | (612) 430-2772 |
| Ergometrics - Oscar Spurlin, Ph.D., Carla Swander, Ph.D., test development | www.ergometrics.org (425) 774-5700 |
| Evergreen Valley College, San Jose (CA) | (408) 270-6458 |
| Excel 9-1-1 Inc., provides training and professional services to the public safety communications industry. Our training programs are well-designed, comprehensive training programs which provide up-to-date information to emergency communications personnel, their supervisors, managers and directors. | (706) 255-5339 www.excel9-1-1.com |
First Contact 9-1-1 / nationwide training on advanced topics |
(866) 613-1911 PO Box 1815 Morgan Hill, CA 95038 www.firstcontact911.com |
| FXH Consulting, Francis X. Holt | (603) 569-5818, ext. 226 |
| Ganner Associates - consulting on interoperability, wireless, CAD & RMS | (503) 241-7880 www.ganner.com rganner@ganner.com |
| Gartner Group, management consultants, IT, telecom and performance improvement specialists for public safety & public sector | (818) 710-8855 www.gartner.com |
| Golden West College | (714) 895-8925 |
| High Impact Training Systems (HITS) - APCO compliant training on CD-ROM | (888) 903-5387 www.hits.astcorp.com |
| Impact America - Managing Emotions, Communications & Time 1-day & 3-day Training the Trainer; Communications Skills; Team Calibration; Workplace crisis & communication breakdown response | Sharon Downing (602) 763-6560 www.trigrowth.com |
| International Municipal Signal Association, dispatcher certification | (800) 723-4672 |
| Institute of Police Technology and Management | (904) 646-2722 |
| Just For Dispatchers - video training series | (800) 397-9456 JustForDisp@aol.com |
| Kaminsky & Associates | www.kaminskyfto.com |
| Learn 911, law enforcement & dispatcher training | info@Learn911usa.com www.Learn911.org |
| Leonard J. Koehnen, PE / Consulting engineer--electronic communications systems & facilities | (612) 739-1614 |
| Macro Corp., engineering services | (215) 997-5100 www.macro.com |
| Marin Consulting - Leadership, accountability and assertive supervision courses | (707) 963-4041 MarinConsultingAssoc.com |
| Medical Priority Consultants, Inc.--EMD | (800) 363-9127 www.medicalpriority.com |
| MGP & Associates PR Mike Paul, President Public Relations/Marketing/Crisis Management |
(212) 595-8500 www.mgppr.com |
| Monart Associates, Inc., public safety technology, management & staffing | (888) 258-9186 monart @monart.cncoffice.com |
| National Emergency Communication Institute - 9-1-1 training including basic, EMD, train-the-trainer and supervisors | www.neci911.com |
| National Emergency Number Association, on-line training | (800) 332-3911 www.nena.org and their events calendar |
| Thomas O'Connor | (603) 335-5420 toc.nhtert@gmail.com |
| Personal Power Resources | (818) 580-1384 |
| PowerPhone, Inc. | (800) 537-6937 www.powerphone.com |
| Professional Dispatch Management - With over 30 years expeience as a dispatcher, calltaker and supervisor, training courses include basic 40 hours, stress management, disapatch supervisor;s course and much more. | (601) 940-5320 www.pdm911.com info@pdm911.com |
| Profile Evaluations, Inc./PEI-911 Online - online management and in-service training courses for 9-1-1 professionals. Features courses from Profile Evaluations, Inc. and The Public Safety Group | (877) 239-3597 www.pei-911.com |
| Proven Ways, 3-200 Memorial Ave., Suite 161, Orillia, Ontario Canada, L3V 5X6 | (705) 323-3931 (705) 329-3117 fax www.provenways.ca |
| Pro Telecomm, Inc.- training for critical calls, training issues and stress management | (920) 731-8961 www.bmh-cpa.com/JoAnneHollmann |
| Professional Pride Training Company, Inc. - dispatch training simulators, target on-site training programs, books, CDs, videos, newsletter, monthly e-mail group & free consultations | (800) 830-8228 www.911trainer.com e-mail Support@911Trainer.com |
| Public Safety Communication Management Services - training and consultant services for public safety communications | (303) 948-7900 www.pscms.net kjameson@pscms.net |
| Public Safety Training Consultants (PSTC), Kevin Willett | (800) 348-8911 www.pstc911.com |
| Public Safety Consultants, T.G. Mieure | (847) 244-1132 www.e911training.com |
| Public Safety Consulting Group - Redefining Excellence in Public Safety. Specializing in public safety dispatch training and consulting | www.thepscgroup.net info@thepscgroup.net |
| RCC Consultants, Inc. - public safety radio | www.rcc.com |
| The Public Safety Group, Tony Harrison | (877) 794-9389 toll-free www.publicsafetygroup.com |
| Quality Enhanced Management Systems, Inc. | www.qems.com |
| Rainier Communications Consultants, Inc., Suzi Funk-Crickmore | (206) 343-8381 |
| Spanish For Dispatcher, powered by SpanishOnPatrol.com | (303) 954-4875 www.SpanishOnPatrol.com info@spanishonpatrol.com |
| Success Communications Inc. | www.SuccessCommunicationsInc.com (517) 543-6141 |
| Success Sciences - markets Emergency Communications Coach, a computer-based simulation training program | (800)767-5700 Web site |
| Tactical Advantage Solutions, LLC – Tactical Advantage Solutions is the training organization specializing in courses for the Emergency Services Professional. We present training courses for the professional development of emergency services dispatchers, supervisors, and administrators. Our training is truly for those who strive for excellence |
Kathryn Cummings Office: (772) 324-8147 Fax: (772) 324-8149 Email: info@tacticalLEO.com www.tacticalLEO.com |
| Team Building USA- management training, team building and communications training | www.TeamBuildingUSA.com (866) 351-8326 |
| Thayer Consulting - all phases of IT and communications management consulting | www.thayerconsulting.com (310) 722-1745 |
| University of Delaware, Tish Szymurski | (302) 831-8839 |
| W. Weaver Associates - Professional consulting services With subject matter expertise that includes multi-discipline emergency response operations, emergency communications, enhanced 911, 311 CRM, mobile data, incident command, strategic facilities planning, and logging and recording, we leverage our proven collaborative process and methodology to develop solutions for large and small clients. | (281) 889-7372 |
See our list of Spanish language training materials for dispatchers on our Q&A page.