South

Regional Duty Officer

Florida Highway Patrol, Miami Regional Communications Center, salary $32,168.16 annually ($2,680.68 Monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Visit our Web siteNotice: This position closes at 11:59 PM on October 1, 2014.

Public Safety Dispatcher

City of Pinellas Park (Fla.), starting salary: $16.1669 per hour. Position: Without close supervision, performs work of high stress in the interaction between police officers in the field and residents calling emergency situations; obtaining information from the callers and relaying the information to the officers. Qualifications: Receives phone calls from the general public. Must have the ability to access the caller’s needs and determine if police officer assistance is required. In emergency situations, must be able to remain calm under stressful conditions while obtaining accurate information from the callers and transferring those facts to the appropriate authorities. Will track officer locations, run checks on vehicles, people, registrations, articles for warrants, etc. Must type at a minimum of 30 words per minute. Requires knowledge of logging procedures for dispatchers and skill in operating radio communications equipment and logging activities simultaneously. Must be able to work any shift, including nights, weekends, holidays and overtime. Requires a high school diploma or the equivalent, and one (1) year of high volume telephone contact involving callers who are upset, angry, stressed, or disagreeable. Requires passing a CritiCall aptitude test and thorough background screening in compliance with established rules for accessing classified and confidential computerized information systems. State Certification is also required and must be obtain within a year of employment. Preference given to State Certified Dispatchers. Visit our Web site for more information and to apply on-line. Closing date: October 24, 2014.

Dispatcher

City of Brentwood (Tenn.), starting rate: $14.53 per hour. We are accepting applications for Dispatcher. If you meet the qualifications for this position and would like to be considered for employment, please submit your application to the Human Resources Department. The City of Brentwood (pop. 39,000) is seeking a Public Safety Dispatcher. Located a few miles southwest of Nashville (Tenn.) near the City of Franklin in Williamson County, Tenn., we offer outstanding benefits, on-the-job training and a professional working environment. General job duties include: Receives requests for police, fire and emergency medical services; dispatches public safety units; operates various telecommunications equipment; prepares reports; maintains files. This employee must be available to work any shift, holidays and weekends as needed for scheduling purposes. The City of Brentwood 9-1-1 Emergency Communications District utilizes Computer Aided Dispatch (CAD) for call processing and dispatching. Apply by September 22, 2014. To Apply: Visit our Web Site to print an application or download the employment packet application (PDF). Email your application, resumé and cover letter to: HR@Brentwood-tn.org. If you have questions or would like additional information, please call (615) 371-0060.

911 Systems Coordinator

Paulding County (Geo.) E-9-1-1, salary: $15.75 to $24.25 hourly. We are currently hiring for a full-time 911 Systems Coordinator. Paulding County is located just west of Atlanta Georgia and has a population of approximately 158,000. This position is responsible for coordinating the 911 Center equipment and software programs by providing technical training to co-workers, performing required maintenance, troubleshooting system problems, managing data, making recommendations and determining specifications for the replacement or upgrading of equipment and software, and serving as a liaison between the Director, vendors, technical support and the end user. Applications will be accepted through September 26, 2014 or until filled at the Human Resources Dept. 240 Constitution Blvd. Dallas, GA. 30132. Fax 770/443-7558. For additional information including the full job posting, or to apply online, please visit our Web site on the Human Resources web page.

911 Public Safety Telecommunicator 1

Pinellas County (Largo, Fla.), salary range: $14.97 to $23.20 per hour. This is work involving receipt of 911 calls and response to typical situations associated with the emergency/non-emergency telephone caseloads. The incumbent’s principle function is call taking; however, as assigned the incumbent may occasionally perform the full range of 911operations tasks including radio and dispatch. Incumbents do normally perform continuous radio and dispatch tasks independently as is characteristic of 911 Public Safety Telecommunicator 2 incumbents. 911 Public Safety Telecommunitor 2 incumbents perform as radio operators who complete both call taker and radio dispatch functions with minimum guidance and supervision. Incumbents in this class must maintain a calm, professional demeanor while handling a variety of emergency calls. The incumbent is responsible for accurately receiving and disseminating information via telephone and computer without hesitation. Incumbents must quickly comprehend the nature of any emergency call and route the call appropriately in accordance with standard operating procedures. Incumbents use various types of emergency communications equipment and multiple computer hardware and software applications to accomplish assignments. This classification also covers entry (trainee) level work for all emergency and regular call-taking and radio encounters. Work includes the receipt and documentation of routine and non-routine exchanges to typical Fire/EMS/Police 911 emergency calls. Incumbents in this classification must complete the radio operator training program. The typical call taker assignments performed do not include the complexity associated with radio and dispatch responsibilities that require the knowledge and skills required of the more advanced telecommunicators. An incumbent may continue to perform call-taker functions for an indefinite time or non-competitively advance to 911 Public Safety Telecommunicator 2 at the discretion of the appointing authority. Visit our Web site for the full job description and to apply on-line. Closing date: August 23, 2014.

Regional Duty Officer

Florida Highway Patrol (West Palm Beach Regional Communications Center), salary $29,640.00 annually. Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Visit the Florida employment Web site. This position closes at 11:59 p.m. on July 25, 2014.

Communications Officer/9-1-1 Dispatcher

St. Johns County Fire Rescue (St. Augustine, Fla.), starting salary: $30,000, We are seeking a Communications Officer/9-1-1 Dispatcher to answer all incoming calls for Fire Rescue Communications, including 911 calls; receives and processes emergency and non-emergency calls; ensures compliance with standard operating procedures and county policy. Provides Emergency Medical Dispatch pre-arrival instructions. Dispatches fire and medical apparatus, including marine rescue units. Operates Computer Aided Dispatch to log events and records time and information. Shifts for our center are staffed with 3 Communications Officers and 1 Shift Supervisor. 12 hour rotating shifts - Day to Night shift change every 3 months. State of Florida Public Safety Telecommunicator and APCO Emergency Medical Dispatch, if not already certified, must be successfully completed (instructed in-house) within the first year of employment. Visit our Web site for more details and to apply on-line. Closing date: July 10, 2014.

Public Safety Dispatcher - Certified & Part-Time

The City of Sugar Land (Texas), salary depends on qualifications. The Public Safety Dispatch Department has openings for part-time Certified Public Safety Dispatchers. The primary responsibility of the Public Safety Dispatcher position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Part-time Certified Public Safety Dispatcher Requirements: High school graduate, GED or equivalent. One year of experience as a Public Safety Dispatcher in a high volume call center. Must be certified by the Texas Department of Public Safety in TCIC/NCIC operations. Must be certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement Standards and Education (TCLEOSE). This position closes on Wednesday, June 18, 2014 at 5 p.m. Please visit our Web site for complete details and to apply online. 6/4/2014

Public Safety Dispatcher – Certified and Recruit

The City of Sugar Land (Texas), salary $15.95 to $19.30 hourly. The Public Safety Dispatch Department has openings both for full-time Certified and full-time Recruit Public Safety Dispatchers. The primary responsibility of the Public Safety Dispatcher position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Public Safety Dispatcher Recruit: High school graduate, GED or equivalent. Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement Standards and Education (TCLEOSE) within one (1) year of employment or assignment. hourly rate: $15.95. Certified Public Safety Dispatcher Requirements: High school graduate, GED or equivalent. One year of experience as a Public Safety Dispatcher in a high volume call center. Must be certified by the Texas Department of Public Safety in TCIC/NCIC operations. Must be certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement Standards and Education (TCLEOSE). Starting Hourly Rate: $16.79 to $19.30 (DOQ). Hire Incentive: Upon completion of training program: • TCOLE licensed dispatchers with at least 6 months experience with Sungard OSSI CAD software hired by December 31, 2014 - $2,500 (gross) hire incentive; or • TCOLE licensed dispatchers hired by December 31, 2014 - $1,500 (gross) hire incentive. This position closes on Wednesday, June 18, 2014 at 5 p.m. Please visit our Web site for complete details and to apply online. 6/4/2014

Regional Duty Officer

Florida Highway Patrol, Fort Myers Regional Communications Center, salary $29,640.00 annually ($2,470.00 Monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. Visit Florida People First Web site for complete information and to apply. Closing date: June 11, 2014.

Communications Manager 9-1-1

Charleston County (SC) Consolidated 9-1-1 Center, hiring salary range: $46,633 to $57,387. Minimum requirements: high school diploma (or GED). Minimum Qualification: 10 years of job related experience of which 5 years as Fire, EMS or Law Enforcement Dispatcher plus five (5) years as a Communications Shift Supervisor. Description: This position ensures overall management and supervision of the Consolidated Dispatch operations. Duties include: provide direction, guidance and management to the operations staff of Consolidated Dispatch and directly oversee floor supervisors; assist in developing procedures and regularly review all procedures to determine impact on the operations; determine effective working schematics for subordinates to ensure no degradation to service; prioritize work assignments for floor supervisors; communicate regularly and effectively with all Consolidated Dispatch management staff regarding operation issues and needs; interview and hire candidates for dispatch and supervisory positions within the operations section of Consolidated Dispatch; represent department in meetings and on various committees; prepare, analyze and review all reports prepared by operations staff; review service level metrics reports to determine staffing numbers and schematics; review complaints to determine if disciplinary action and operational changes must be made. Position requires a high school diploma (or GED) supplemented with ten (10) years of job related experience of which five (5) years as Fire, EMS or Law Enforcement Dispatcher plus five (5) years as a Communications Shift Supervisor (can be combination thereof as long as at least five years as Communications Shift Supervisor); Associate’s Degree preferred. Certifications: Must be 40-hour NCIC and successful completion of NIMS 100, 200, 300, 400, 700, 800. EMD, EFD, EPD certified is preferred. Applicants should be familiar with radio communication system (Motorola P25), telephony system (Intrado), recording equipment (NICE), computer aided dispatch system (Tritech), GIS system (ArcView), geographical structure of Charleston County, Fire, Medical and Law Priority Dispatch System and Microsoft Office Suite. Applicants must have good interpersonal, communication (both verbal and written), organization, analytical, and high attention to detail skills. Applicants must have ability to prioritize and multi-task, prepare and deliver small and large group presentations and make decisions. Application Visit our Web site for more information and to apply on-line. Deadline: March 21, 2014. 2/27/2014

Telecommunicator

Charleston County (SC), salary: $14.88 to $18.30 hourly plus relocation reimbursement assistance. We have openings for experienced Law Dispatchers, Fire/EMS Dispatchers, and Call Takers that we intend to hire by May 2014. Call Takers receive, process and disseminate emergency and non-emergency information to/from citizens, general public, other ambulance services, doctors' offices, police agencies, fire departments, nursing homes, etc. requesting emergency assistance from law enforcement, EMS or Fire. The requests are answered via E911 phone lines and administrative lines. Ask for pertinent information utilizing standard protocols, e.g., location, phone number, type of emergency from caller and then forward call to appropriate dispatch personnel. Update CAD system throughout phone call following departmental protocols. Dispatchers receive calls from Call Taker regarding emergency services needed which may require dispatching EMS, law enforcement, fire or rescue first responders. Utilize computer aided dispatch (CAD) system in tracking first responders, gathering pertinent, accurate information and conveying to appropriate emergency personnel. Monitor radio communications at same time and update CAD throughout emergency. Follow departmental protocols throughout emergency. Download (pdf) the full job description, and visit our Web site for more information and to apply. Application deadline: April 4, 2014. 3/10/2014

Deputy Public Safety Dispatch Manager

City of Sugarland (Tex.), salary: $27.26 to $31.35 hourly. At the City of Sugar Land, we are looking for people driven by a desire to contribute, possess a willingness to be challenged, and are committed to public service. Our champion employees are a driving factor for making Sugar Land “One of America's Best". The Public Safety Dispatch Department has an opening for a Deputy Public Safety Dispatch Manager. The primary responsibilities of this position include providing leadership and supervision for the Public Safety Dispatch Shift Supervisors. Develops and implements training curriculum. Identifies training needs and coordinates training activities. Download (pdf) the full job description, view a recruitment video, and visit our Web site to apply on-line. The deadline to apply is April 3, 2014 at 5 p.m. 3/18/2014

EMS Medic I - Communications

Austin-Travis County (Tex.) EMS, pay range: $17.54 for a 42-hour work week. The EMS Medic I – Communications position is a 9-1-1 call taking position. It is the entry point to out of hospital medicine, making key decisions that impact the members of your community and delivering life-saving care through advanced pre-arrival instructions. If you like technology, you’ll be trained on sophisticated systems that include CAD, 800 MHz Trunked Radio and Advanced Mobile Data and you’ll be working in our incredible, award winning Combined Technology and Communications Center. If you are currently Texas certified or State licensed at the EMT-B level or higher and interested in joining our team as an EMS Medic I- Communication, visit our Web site for full job information and to apply. Our EMS Medic I-Communication hiring process is scheduled for February 22, 2014. Application deadline: February 13, 2014.

Regional Duty Officer

Florida Highway Patrol, Orlando Regional Communications Center, salary $29,640.00 annually ($2,470.00 Monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s). The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Visit the state jobs Web site for more position information and to apply on-line. Closing date: Feb. 6, 2014 at 11:59 p.m.

Call Taker

City of Raleigh (NC) Emergency Communications Center, salary: $31,136 to $50,149. This position processes incoming requests from the public or agencies to determine appropriate response; communicates with speech/hearing impaired persons using an alphanumeric keyboard teletype machine; provides advanced EMD instructions to citizens needing medical assistance; forwards caller needs and appropriate response information to Telecommunicators for their dispatch of response units. Communicates with other agencies by telephone as needed to request or forward necessary information. Minimum Requirements: 1 year of experience in communication systems involving telephone, computer display terminals and associated keyboards and control devices; and experience with a high level of public contact, preferably under emergency conditions. HS diploma (or GED). Must have the ability to speak and write English with sufficient clarity to be understood by others on the telephone and in person. The ideal candidate will possess basic Windows skills, the ability to type a minimum of 2,500 kph, professional customer service skills, and strong multi-tasking abilities with the ability to remain focused under stress. The ideal candidate will have the ability to handle stressful situations; ability to act in a decisive manner, using good judgment; ability to handle a variety of rapidly flowing information at one time; ability to learn and apply new information; ability to remember numerous details/have good memory retention. Must have the ability to report events and information in writing, legibly and accurately, using proper English grammar. Ability to actively listen to others for an understanding of their needs and situations. Must have the ability to hear and understand sound sources coming through a communications headset. Must be able to hear and differentiate speech at various intensity levels. Must have the ability to read and discern visual images on a variety of media using normal eyesight or corrected lenses. Corrected vision should be at least 20/30 in each eye. Must be able to work 12-hour rotating shifts including day, night, weekend, holidays and during inclement weather. Must be Division of Criminal Information (DCI) certified and Emergency Medical Dispatch (EMD) certified or have the ability to become certified within 1 year of date of hire, and maintain certification throughout employment.To apply: Submit a completed City of Raleigh Employment application to the Human Resources Department: in person (Raleigh Municipal Building, 222 W. Hargett St. - 1st Floor), by mail (City of Raleigh Human Resources Department P. O. Box 590 Raleigh, NC 27602), by fax (919-996-7610). Note: Applications are not accepted via email at this time. Closing date: November 17, 2013. 10/18/2013

Regional Duty Officer

Florida Highway Patrol, West Palm Beach Regional Communications Center, salary $30,908.76 annually ($2,575.73 monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Please visit our Web site. Note: This position closes at 11:59 p.m. on Nov. 18, 2013. 11/6/2013

Telecommunicator

City of Raleigh (NC) Emergency Communications Center, salary: $33,919 to $55,343. This position processes incoming requests from the public or agencies to determine appropriate response; communicates with speech/hearing impaired persons using an alphanumeric keyboard teletype machine; provides advanced EMD instructions to citizens needing medical assistance; dispatches assigned police, fire, or emergency medical units to specific locations; and assists in coordinating the activities of field units. Makes inquiries into the DCI or National Crime Information Center through a computer terminal; and receives and disseminates information to appropriate units. Minimum Requirements: 1 year of experience in communication systems involving telephone, 2-way radio, computer display terminals and associated keyboards and control devices; and experience with a high level of public contact, preferably under emergency conditions. HS diploma (or GED). Must have the ability to speak and write English with sufficient clarity to be understood by others on the telephone and in person. The ideal candidate will possess basic Windows skills, the ability to type a minimum of 2500 kph, professional customer service skills, and strong multi-tasking abilities with the ability to remain focused under stress. The ideal candidate will have the ability to handle stressful situations; ability to act in a decisive manner, using good judgment; ability to handle a variety of rapidly flowing information at one time; ability to learn and apply new information; ability to remember numerous details/have good memory retention. Must have the ability to report events and information in writing, legibly and accurately, using proper English grammar. Ability to actively listen to others for an understanding of their needs and situations. Must have the ability to hear and understand sound sources coming through a communications headset. Must be able to hear and differentiate speech at various intensity levels. Must have the ability to read and discern visual images on a variety of media using normal eyesight or corrected lenses. Corrected vision should be at least 20/30 in each eye. Must be able to work 12-hour rotating shifts including day, night, weekend, holidays and during inclement weather. Must be Division of Criminal Information (DCI) certified and Emergency Medical Dispatch (EMD) certified or have the ability to become certified within 1 year of date of hire, and maintain certification throughout employment. To apply: Visit our Web site and download City of Raleigh Employment application, then submit the completed form to the Human Resources Department: in person (Raleigh Municipal Building, 222 W. Hargett St. - 1st Floor), by mail (City of Raleigh Human Resources Department P. O. Box 590 Raleigh, NC 27602), by fax (919) 996-7610. Note: Applications are not accepted via email at this time. Closing date: Dec. 5, 2013. 11/8/2013

Public Safety Dispatch Supervisor

Sugarland (Tex.), salary: $22.25 per hour. At the City of Sugar Land, we are looking for people driven by a desire to contribute, possess a willingness to be challenged, and are committed to public service. Our champion employees are a driving factor for making Sugar Land “One of Americas Best.” The Public Safety Dispatch Department has an opening for a Public Safety Dispatch Supervisor. Summary Of Duties: · Supervises, counsels and supports members of the Public Safety Dispatch Division by conducting one on one discussion, recommending problem-solving strategies and encouraging team-work. · Schedules daily shift assignments and training by reviewing time off and training requests. Arranges for shift coverage when a team member is absent. · Provides Public Safety Dispatcher services by performing the tasks of a Public Safety Dispatcher. · Performs various administrative duties by informing personnel of equipment changes, maintaining quality control, and investigating complaints. · Trains new employees by performing Public Safety Dispatch Training Operator functions and teaching new personnel how to function in the communications environment. · Performs duties of shift scheduling, personnel evaluations and disciplinary actions for assigned personnel. · Analyzes dispatch traffic load and assigns personnel to adapt to work load. · Conducts basic diagnosis of communications/dispatch equipment malfunctions and contacts appropriate personnel to repair malfunctions. · Assists Deputy Public Safety Dispatch Manager with budget preparation, statistical data, procedural and policy updates, and other information or directives as necessary. · Reviews Time Sheets for accuracy. · Must be available to be on call and report to duty during emergency situations and/or remain on duty for extended time periods during emergency situations. Minimum Qualifications: High school graduate, GED or equivalent. Three years experience as a public safety dispatcher required. Three years experience in supervising or managing the work of others in preferred. Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment. Watch a recruiting video, and visit our Web site to apply on-line. Closing Date: Nov. 30, 2013 at 5 p.m. 11/20/2013

Communications Officer Trainee

Hall County (Geo.), salary: $27,175 to $33,969. Summary of Duties: This posting is to create a pool of candidates for future job openings. During training period, observes and participates in the operation and monitoring of radio dispatch and telephone systems utilizing multi-channels and frequencies in a public safety communications center; receives, logs and dispatches calls to appropriate personnel and secures proper information from persons in state of excitement or panic to assure adequate emergency response. Under direct supervision, answers 911 emergency and non-emergency calls from citizens of Hall County; obtains vital information; refers callers to appropriate agencies and/or contacts agencies and obtains assistance for caller. Maintains, updates, and files all pertinent logs, information cards, tapes, and other records and documents daily. Qualifications: High School Diploma or G.E.D. No experience required. Must obtain Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) certification within first week of employment. Must pass Alpha Numeric Data Entry test with 4500 key strokes per hour, with 85% accuracy. Knowledge of and ability to use a computer keyboard. Knowledge of the street system and geography of Hall County. Ability to speak with a clear, well-modulated voice. Ability to make quick and accurate decisions and clearly and effectively communicate orally during crisis situations. Ability to read maps. Ability to learn and retain signals, codes and clear text used in day to day operation of an emergency communications center. Ability to deal courteously and diplomatically with the public, co-workers, management and personnel from other agencies. To Apply: Applications for employment may be obtained at Hall County Human Resources Office or our Web site. 4/25/2013

Dispatcher / Call Taker


Harris County (Tex.) Emergency Corps, salary depending upon qualifications. Harris County Emergency Corps is a premier emergency medical services organization committed to preserving lives through clinical excellence, progressive medicine, and professional service. Download (pdf) the full job descriptions and visit our Web site to apply. 4/9/2013

Communications Officer

Georgia Gwinnett College Public Safety Department. This position is responsible and varied clerical work involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, reports, vehicle parking material. Skilled use of a computer is required in many of the duties. Dispatchers perform difficult technical work in taking emergency calls, logging call information, entering information into emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel. Dispatchers routinely work independently with the assistance of on-duty campus police and security officers. Download (pdf) the full job description and visit our Web site to obtain an application. 4/5/2013

Communications Officer / Part-Time

Georgia Gwinnett College (Lawrenceville, Geo.), salary: Hourly rate commensurate with education and experience with excellent benefits. This is responsible and varied clerical work involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, reports, vehicle parking material. Skilled use of a computer is required in many of the duties. Dispatchers perform difficult technical work in taking emergency calls, logging call information, entering information into emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel. Dispatchers routinely work independently with the assistance of on-duty campus police and security officers. Download (pdf) the full job description. Applications are available at our Web site. Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. For further information contact Human Resources at (678) 407-5070, or email us at apply@ggc.edu. 3/12/2013

Systems Administrator III

Palm Beach County (Fla.) Fire Rescue/Support Services, salary: $59,134 annually. Provides ongoing maintenance and 24/7 support of 911 Dispatch Center involving the installation, maintenance and troubleshooting of all Computer Aided Dispatching (CAD) related hardware and software. Plans, manages and coordinates departmental automation efforts which include managing the implementation of automated solutions, installation, maintenance and configuration of LAN/Server or minicomputer hardware and software and development of business applications, database design and maintenance. Coordinates activities with vendors as well as ISS to accomplish project goals. Maintains AD for CAD components; maintains Microsoft SQL databases; meets with department personnel to identify automation needs and priorities. The Palm Beach County Board of County Commissioners provides an excellent benefits package, including medical, dental and life insurance as well as vacation and sick leave, tuition reimbursement and participation in the Florida Retirement System. Qualifications: Bachelor's Degree in Computer Science or closely related field; minimum of 2 years of experience in the support of LAN/server systems or minicomputer-based systems including Advanced Technology (e.g., Electronics, Information Technology, Engineering). Equivalencies: Unrelated Bachelor’s Degree and 3 years of related experience or Associate’s Degree in Computer Science AND 4 years of related experience. Preference For Experience: With Fire Rescue business practices; in a true 24/7 mission-critical, operational environment; as an Intergraph CAD administrator/in 911 CAD administration (must specify on application). Other: Valid Florida Driver’s License and PBC Risk Management Department driving history approval prior to appointment. Visit the county Web site for job description and to apply online. You may submit scannable application/resume with any Veteran’s Preference documentation to Palm Beach County Human Resources, 100 Australian Ave. #300, West Palm Beach, FL 33406 Info (561) 616-6888 Fax (561) 616-6893 (No e-mail applications/resumes accepted). Applications/resumes must include Job ID number, and will be accepted no later than 5 p.m. on October 25, 2013. EO/AA M/F/D/V (DFWP) 10/14/2013

Regional Duty Officer

Florida Highway Patrol (Fort Myers Regional Communications Center), salary $29,640.00 annually ($2,470.00 Monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Visit the State of Florida HR Web site. Closing date: This position closes at 11:59 p.m. on October 24, 2013. 10/18/2013

Medic I - Communications

Austin-Travis County (Tex.) EMS, $17.54 per hour based on a 42 hour work week. The EMS Medic I – Communications position is a 9-1-1 call taking position. It is the entry point to out of hospital medicine, making key decisions that impact the members of your community and delivering life-saving care through advanced pre-arrival instructions. If you like technology, you’ll be trained on sophisticated systems that include CAD, 800 MHz Trunked Radio and Advanced Mobile Data and you’ll be working in our incredible, award winning Combined Technology and Communications Center. If you are currently Texas certified or State licensed at the EMT-B level or higher and interested in joining our team as an EMS Medic I- Communication, visit: http://www.austincityjobs.org to apply. Our EMS Medic I-Communication hiring process is scheduled for October 19, 2013. The deadline to apply is: October 7, 2013. Visit our Web site for full position information and to apply on-line, or contact us at: emsrecruiting@austintexas.gov, (512) 974-1098. . 8/27/2013

9-1-1 District Executive Director

Calhoun County (Ala.), salary: $75,000 to $100,000. This is an executive level position managing all aspects of Calhoun County’s 9-1-1 District to include the County’s emergency communications (9-1-1) Division and the Northeast Alabama Regional Communications System (NARCS) Division. The County 9-1-1 Director is responsible for (1) providing public safety communication services and (2) the implementation, operation, and maintenance of the emergency radio communications equipment and facilities . This position directs and monitors all technical, personnel and fiscal management activities of both divisions and is responsible for the administration of the programs and operations. Work is performed under the direct supervision of the Calhoun County 9-1-1 Board of Commissioners. Visit our Web site for the complete job description and to submit a resumé. Closing date: Oct. 1, 2013 at 5 p.m. 8/28/2013

Communications Specialist I

Rockwell (Tex.), salary Range: $33,683 to $44,880. The Rockwall Police Department is seeking qualified applicants for the position of Communications Specialist. The person selected for this position must be able to communicate effectively, pay attention to detail and disseminate accurate information over the phone, radio and in person. Must have the ability to remain calm in stressful situations and work well with others. Responsibilities include: receive and record incoming calls, process and disseminate calls from the public; transfer calls with information to appropriate agencies; dispatch appropriate units to emergency and non-emergency calls, maintain communication with units in the field, send teletypes, and check persons and articles on computer to determine status. This position will require working weekends, holidays and deep nights. Download (pdf) the full job description, and visit our Web site to apply. Closing date: August 31, 2013. 7/26/2013

Sr. Telecommunicator

Lexington-Fayette County (Ken.) Urban Government, salary range: $16.35 to $26.02 per hour. Performs Public Safety communications and dispatch work of considerable difficulty in operating two-way radios, telephone systems, police and fire alarm systems and teletype equipment as well as computer terminal equipment. There are multiple vacancies for this position. Filing deadline: August 2, 2013. Visit our Web site for full position information and to apply on-line. 7/25/2013

Public Safety Dispatcher Recruit/Certified

City Of Sugar Land (Tex.), salary: $15.79 to $16.62 hourly. At the City of Sugar Land, we are looking for people driven by a desire to contribute, possess a willingness to be challenged, and are committed to public service. Our champion employees are a driving factor for making Sugar Land “One of Americas Best”. The Public Safety Dispatch Department has one opening for either a Public Safety Dispatcher Recruit or Certified Public Safety Dispatcher. The primary responsibility of the Public Safety Dispatcher position is to respond to complaints and emergency situations within the City limits and extra territorial jurisdiction. This is accomplished by assisting citizens in need of both emergency and non-emergency services. Summary Of Duties: Assists citizens in need by gathering information using multi-line phone systems, TDD and other communications equipment, answering 911 and non-emergency phone calls for Police, Fire, EMS and others, using the CAD (Computer Aided Dispatch) system to enter and retrieve information, processing and forwarding calls as required using computer and phone systems. Visit our Web site for full job position information, and apply on-line here. Closing Date: July19, 2013 at 5 p.m. 7/16/2013

Communications Manager

Allegiance Ambulance (Georgetown, Tex.), annual salary is $45,000-$60,000 depending upon qualifications. We are a leading provider of emergency and non-emergency ambulance service, is seeking qualified applicants for the position of communications manager. The communications manager is responsible for directing the day to day operation of the communications center and will oversee a staff of approximately 25 system status controllers. The communications manager, working with the director of communications, is responsible for the implementation of policies and procedures, development of QA/QI processes and oversight of the training process for new controllers. Qualified applicants must possess a minimum of seven years’ experience in public safety communications; including at least two years’ experience in an EMS communications center responsible for over 50 ambulances. Applicants must have a minimum of two years’ experience in a supervisory or management role with an emphasis on providing excellent customer service. Current certification as an Emergency Medical Dispatcher by the National Academy of Emergency Dispatch is also required. Allegiance Ambulance offers competitive pay, excellent benefits including health, dental and vision insurance and immediate accrual of paid time off. Qualified applicants should submit resumes to Sean@allegiance-ambulance.com. Resumes may also be faxed to (512) 869-1620, Attention: Sean Lowrey, Senior Vice President. 4/4/2013

Director of 9-1-1 District

St. Tammany Parish (La.), salary range: $70,000 to $99,000. The Director of the Communications District plans, implements, and manages a state of the art 9-1-1 emergency communications system for a system serving approximately 250,000 people in St. Tammany Parish, Louisiana. The Director oversees a staff that provides technical planning and support for the 9-1-1 system as well as the normal administrative functions of a standalone organization. The District provides health and life insurance to its employees and provides a retirement program through the Parochial Employees Retirement System of Louisiana. The current configuration of the 9-1-1 system for the District serves five primary PSAPs, two secondary PSAPs, and two backup centers. It utilizes networked IP based equipment and all PSAPs are interconnected via an IP network with redundant backup. Download (pdf) the full job description and visit our Web site (“Employment” tab) for full information on applying. The initial application period has been extended to May 15, 2013. 3/8/2013

Training Coordinator

Richmond County/Augusta 9-1-1 Center (Augusta, Geo.), salary: $44,580.90 per year. The Training Coordinator plans, coordinates, implements and directs all training programs for E911 Communications employees into include dispatcher training program and Agency In-Service trainings. Incumbent also coordinates training for all new and existing communication employees within the E-911 Center. Additionally employee trains, supervises and evaluates activities of assigned employees during their training process. Also performs training needs analysis within the department; develops and maintains tracing of required certifications and training programs. Additionally, ensures employees maintain proficiency in answering E911 Public Safety Answering Positions (PSAP) and Law Enforcement/Fire radio talk groups and telephones, within the guidelines of local, state, and federal laws, County ordinances, policies and procedures, departmental regulations and established priorities. Reports to Director and works with co-workers, directors, employees, vendors and training professionals, to improve communication skills and abilities. For more information and to apply please visit our Web site. Position closes on May 20, 2013. 4/15/2013

EMS Medic I - Communications

Austin-Travis County (Tex.) EMS, EMS Medic I - Communications is the entry point to our practice of out of hospital medicine, making key decisions that impact the members of your community and delivering life-saving care through advanced pre-arrival instructions. Do you thrive on change and innovation? Do you get a little bored if things remain the same too long? Do you want to be a part of an unprecedented technology implementation project that includes CAD, 800 MHz Trunked Radio, Advanced Mobile Data, and an incredible Combined Communications Center? Then a career as an EMS Medic I – Communications with Austin-Travis County EMS may just be the opportunity you are looking for. The EMS Medic I – Communications position is a 9-1-1 call taking position. After initial training in the academy, candidates will be placed with an assigned Communications Clinical Specialist (CS) in the 9-1-1 center for console training. The EMS Cadet will remain with their CS until they have demonstrated the ability to function independently as an Emergency Medical Call Taker and receive a recommendation for credentialing. The current work schedule is a 42-hour workweek consisting of twelve-hour shifts. Austin-Travis County EMS operates 24-hours a day. As a result, Communications staff will be required to work days or nights, weekends and holidays according to the needs of the Department. All EMS uniformed staff, including EMS Medic I – Communications are considered essential employees and are required to work additional assignments as needed. Additionally they are expected to perform their duties under local, regional, state or federally declared emergencies. The Application Period for the EMS Medic I - Communications position closes June 10, 2013. Please visit our Web site for the full job description, eligibility requirements, hiring process summary and to apply on-line. 5/7/2013

Executive Director

Alabama Statewide 9-1-1 Board, pay range: $74,479.20 to $113,479.20. The Executive Director serves as the Chief Executive and Operating Officer of the Statewide 9-1-1 System, reporting to the Statewide 9-1-1 Board of Alabama. Essential Functions: The Executive Director is charged with the implementation of all actions approved by the Statewide Board and the responsibility of providing leadership and recommendations to the Statewide Board necessary to fulfill its statutory mandates. The Executive Director manages the State’s 9-1-1 Emergency Communications Fund. The Executive Director serves as the Board’s spokesperson before State and Federal Government Entities, public groups as well as the media. The Executive Director is charged with the daily management of the Statewide Board’s staff. Download (pdf) the full job description. Please submit applications to Statewide 9-1-1 Board member Riley Blount at rsblount@alcta.com. Application deadeline: June 14, 2013. 5/17/2013

Project Manager

The OPCD (Orleans Parish Communication District) and the City of New Orleans have joined to consolidate all 9 1 1 call-taking and dispatching under OPCD. The OPCD Board of Commissioners is seeking to hire a Project Manager (PM) to assist in this consolidation project. Duties of the PM include, but are not limited to, developing a plan for implementing a full consolidation of 9-1-1 communications. Download (pdf) the full job description for complete application information, and visit our Web site for more information about the District. 5/21/2013