Oregon Dispatcher Task Study

In 1992 Oregon's Board on Public Safety Standards and Training surveyed dispatching agencies to compile a list of tasks that could be used to devise a standardized test for dispatchers. They came up with a list of about 540 different tasks, and then ranked them according to frequency of use and importance. DISPATCH Monthly lists here the entire list ranked by importance.

If you are an experienced dispatcher, this list might be instructive in what the survey group felt was most important. You agency--or you personally--may feel this list does not follow the proper priorities. However, note that this is an attempt to qualify incidents that might actually be performed simultaneously.

If you are a dispatcher candidate, this list will show you the great diversity of work that a dispatcher performs and what to expect. Note that the scope of a dispatcher's job may include jail, front counter, evidence or other non-dispatching tasks.

Check our Personnel Office for other job-related information, and our Job Bank for listings of job offerings.

• Handle a complaint or incident involving officer needing help - emergency
• Find out who, what, when, where, and why as soon as possible
• Receive telephone complaints and requests for emergency help from the public
• Obtain full complaint-dispatching information for medical emergencies
• Dispatch by radio transmission
• Handle an incident involving officer down
• Obtain full complaint-dispatching information for safety hazards (eg, chemical spill, power line down, flooded street)
• Monitor and respond to radio transmissions from law enforcement field units
• Determine dispatching priority
• Communicate in the field with law enforcement personnel
• Operate a radio console and controls
• Contact law enforcement field units by radio to check on status
• Receive, prioritize, and handle multiple phone calls for assistance
• Handle a complaint or incident involving person with gun
• Use telephone
• Handle a complaint or incident involving suicide or attempted suicide
• Determine appropriate personnel and resources to dispatch to incidents
• Handle a complaint or incident involving mass casualty incident
• Handle a complaint or incident involving a rescue of trapped or pinned person
• Handle a complaint or incident involving ambulance needed
• Obtain full complaint-dispatching information for fire emergencies
• Communicate with suicidal citizen
• Communicated in the field with fire department personnel
• Dispatch patrol officer(s) to calls for service
• Handle a complaint or incident involving medical emergency - law enforcement assistance needed
• Communicated in the field with emergency medical personnel
• Handle a complaint or incident involving disturbance - fight (verbal or physical, including domestic violence)
• Handle a complaint or incident involving traffic accident - injury
• Handle a complaint or incident involving assault with a deadly weapon
• Handle a complaint or incident involving vehicle stop - felony (high risk)
• Handle a complaint or incident involving structure fire - any type
• Handle a complaint or incident involving attempted murder
• Obtain information from video display terminal white monitoring radio
• Notify other departments or agencies of an emergency or need for service
• Use law enforcement data system
• Handle a complaint or incident involving traffic accident - fatality
• Obtain full complaint-dispatching information for crimes, traffic incidents, and other requests for law enforcement service
• Handle a complaint or incident involving homicide
• Handle a complaint or incident involving motor vehicle - accident with hazardous material involved
• Query data base for information regarding wants and warrants
• Dispatch emergency medical unit(s) or ambulance to calls for service
• Handle a complaint or incident involving drug overdose
• Handle a complaint or incident involving hazardous material (fuel spill, etc,)
• Handle a complaint or incident involving pursuit - vehicle
• Handle a complaint or incident involving drowning
• Handle a complaint or incident involving cardiac/respiratory arrest
• Start processing a new incident while another is pending and another is being referred or processed
• Handle a complaint or incident involving hostage situation
• Handle a complaint or incident involving motor vehicle - accident
• Handle a complaint or incident involving missing officer
• Handle a complaint or incident involving alarm - medical
• Advise field units of updated information regarding an incident
• Handle an incident involving man down
• Listen and paraphrase effectively
• Handle a complaint or incident involving incomplete telephone call for help
• Handle a complaint or incident involving robbery - bank
• Handle a complaint or incident involving barricaded suspect
• Handle a complaint or incident involving robbery (excluding bank)
• Handle a complaint or incident involving explosion
• Handle a complaint or incident involving medical emergency - no taw enforcement assistance needed
• Dispatch fire fighter(s) to calls for service
• Handle a complaint or incident involving shooting into dwelling, vehicle, or aircraft
• Query data base for vehicle license, registration, and stolen vehicle information
• Record and update status of field units and incidents (eg, on status sheet or incident card)
• Referred calls or had contact with fire department
• Obtain initial complaint-screening information from victims, witnesses, or personnel from other agencies
• Handle a complaint or incident involving chest pain
• Advise citizens of actions to take during fire emergency
• Handle a complaint or incident involving stabbing
• Obtain information from video display terminal
• Maintain proper voice control (tone, volume, etc)
• Handle a complaint or incident involving gunshot wound
• Summarize incident for dispatching purposes
• Handle an incident involving unconscious/unknown
• Handle an incident involving psychiatric/suicide
• Obtain information from audio source white working on video
• Handle a complaint or incident involving alarm - robbery
• Referred calls or had contact with police department
• Brief oncoming dispatcher of previous shift activities
• Handle a complaint or incident involving natural disaster (earthquake, flood, hurricane, etc)
• Broadcast officer safety and/or mutual aid information (eg, incidents in adjoining jurisdictions)
• Handle a complaint or incident involving building collapse
• Handle a complaint or incident involving CPR
• Handle a complaint or incident involving breathing problems
• Handle a complaint or incident involving choking
• Handle a complaint or incident involving sexual assault/rape
• Monitor, coordinate and update status information for multiple field units and incidents
• Use a computer terminal and keyboard
• Handle an incident involving stroke
• Monitor and respond to fire department radio transmissions
• Handle a complaint or incident involving fire - vehicle
• Handle a complaint or incident involving pursuit - foot
• Handle a complaint or incident involving motor vehicle - fire
• Handle a complaint or incident involving alarm - fire
• Referred calls or had contact with sheriff's department
• Handle an incident involving overdose/ingestion
• Handle a complaint or incident involving below grade rescue (eg car off cliff/person in storm drain)
• Handle a complaint or incident involving bomb threat/bombing
• Handle a complaint or incident involving farm machinery accident
• Handle a complaint or incident involving construction site accident
• Classify complaint/incident by type (eg, medical, fire, police, etc)
• Handle a complaint or incident involving aircraft accident
• Handle a complaint or incident involving kidnapping
• Handle a complaint or incident involving drowning/diving
• Handle a complaint or incident involving logging accident
• Handle a complaint or incident involving electrical fire
• Recognize when communications are futile and some kind of action must be taken
• Handle a complaint or incident involving fire - brush, misc. outdoor
• Provide requested information to taw enforcement field units
• Calm emotionally upset citizen
• Handle a complaint or incident involving sniper
• Handle a complaint or incident involving industrial accident
• Handle a complaint or incident involving tanker truck fire
• Handle a complaint or incident involving head wound
• Handle a complaint or incident involving fire alarm - any type
• Handle a complaint or incident involving escaped prisoner in the field
• Advise citizens of actions to take in hazardous situations (eg, chemical split, severe weather)
• Handle a complaint or incident involving unknown type fire
• Handle an incident involving resisting arrest
• Receive requests from taw enforcement field units
• Handle a complaint or incident involving lost child
• Handle an incident involving seizure/convulsions
• Handle a complaint or incident involving chimney or flue fire
• Use teletype
• Referred calls or had contact with emergency medical service
• Enter information via keyboard white listening to person and watching video display
• Call to check on welfare of citizen (eg, 9-1-1 hang up)
• Handle a complaint or incident involving industrial fire
• Deal with situation where a person cannot, or wilt not give address
• Determine appropriate agency for complaints and requests
• Handle a complaint or incident involving electrocution
• Use a microphone
• Query data base for driver's license information
• Handle an incident involving train accident
• Handle an incident involving injuries (non-specific)
• Handle an incident involving fat
• Handle a complaint or incident involving appliance fire
• Take notes on information received verbally (eg, by radio or telephone)
• Record initial complaint information (eg, complete incident card or make keg entry)
• Handle an incident concerning citizen holding suspect(s)
• Handle a complaint or incident involving traffic accident - unknown injury
• Advise citizens of actions to take during medical emergency situations (eg, pre-arrival instructions)
• Monitor and respond to medical emergency (ambulance) radio transmissions
• Handle a complaint or incident involving diabetic problem
• Monitor and respond to teletype messages (eg, NCIC, CLETS)
• Refer to street lists (eg, cross-streets, map coordinates, master street address guide, etc)
• Contact other agencies to request assistance
• Handle a complaint or incident involving auto-train accident
• Handle a complaint or incident involving bleeding wounds
• Handle an incident involving ruptured gas tine
• Referred calls or had contact with county sheriff's office
• Handle a complaint or incident involving other public safety personnel needing assistance (fire or ems)
• Handle a complaint or incident involving fracture
• Handle a complaint or incident involving riot
• Handle a complaint or incident involving stash burn/wildfire
• Handle a complaint or incident involving natural gas leak
• Referred calls or had contact with fire protection districts and volunteer companies
• Refer to street maps
• Handle a complaint or incident involving railroad accident/fire
• Handle a complaint or incident involving boat accident/distress
• Handle a complaint or incident involving concealed weapon
• Handle a complaint or incident involving child molesting
• Handle a complaint or incident involving alarm - burglary
• Query data base for criminal history information (eg, state, local)
• Refer to after hours 1-call out-' directory (eg, detectives, city crews, etc)
• Handle a complaint or incident involving missing elderly
• Handle a complaint or incident involving cave in
• Handle a complaint or incident involving allergic reaction
• Handle a complaint or incident involving prowler
• Use a fire tone alert dispatch system
• Handle a complaint or incident involving escaped prisoner - jail, prison, or holding facility
• Receive complaints and requests from other agencies
• Coordinate mutual aid emergency response
• Coordinate communications between field units
• Handle a complaint or incident involving alarm - panic
• Query data base for stolen property information
• Communicate with elderly citizen
• Use a 24-hour tape recorder
• Direct and coordinate response of multiple field units
• Handle a complaint or incident involving child abuse/neglect
• Handle a complaint or incident involving hazard to public
• Use resource materials to obtain specific requested information for field units (eg, codes, crisscross directory, telephone
• Use an emergency power supply (generator, uninterruptable power)
• Handle a complaint or incident involving burns
• Handle a complaint or incident involving fire assisting police
• Initiate telephone number trace
• Obtain additional information from complainants, witnesses, etc (eg, location, clarification, etc)
• handle a complaint or incident involving obstetric distress but not birthing
• handle a complaint or incident involving childbirth
• Deal with report of fugitive/wanted person reported to be at a location
• refer to teletype messages
• Type accurately and rapidly
• Handle a complaint or incident involving eye injury
• Handle a complaint or incident involving abdominal pain
• Handle a complaint or incident involving assault
• Receive officer-initiated complaints (eg, citizen flag-down, on view)
• Handle a complaint or incident involving mitt fire
• Use telephone transfer system
• Handle a complaint or incident involving shots heard
• Obtain information from persons who have a communications difficulty
• Query data base for gun information
• Communicate with very young (juvenile) citizen
• Handle a complaint or incident involving odor of smoke
• Handle a complaint or incident involving bites/stings/poisons
• Handle a complaint or incident involving a smoke alarm activation
• Handle a complaint or incident involving narcotics violation - use manufacture, sales, or possession
• Handle a complaint or incident involving boat/ship accident
• Handle a complaint or incident involving aircraft crash
• Handle an incident involving pregnancy/childbirth
• Handle a complaint or incident involving smoke in distance
• Handle an incident involving wires down
• Handle a complaint or incident involving arson
• Use a computer printer
• Handle a complaint or incident involving unknown trouble
• Handle a complaint or incident involving officer request for assistance - routine
• Handle a complaint or incident involving smoke investigation
• Handle a complaint or incident involving dead body (excluding homicide)
• Obtain full complaint-dispatching information from anonymous caller
• Handle a complaint or incident involving hit and run (eg, property, persons)
• Communicate with mentally unstable citizen
• Handle a complaint or incident involving water rescue (dive team)
• Handle a complaint or incident involving downed wires
• Handle a complaint or incident involving train derailment
• Referred calls or had contact with poison control
• Handle an incident involving missing person
• Handle a complaint or incident involving recklessly endangering
• Handle a complaint or incident involving petroleum bulk storage facility fire
• Provide on-the-job training to new dispatchers
• Monitor pending complaints and incidents
• Refer to directories (eg, names, addresses, phone numbers, crisscross)
• Interpret a situation as being criminal or civil
• Refer to telecommunication system manuals (eg, CJIS, NCIC, etc)
• Advise citizens of actions to take during emergency crime situations
• Refer to hazardous materials manuals (e.g., DOT material safety data sheet, etc.)
• Handle a complaint or incident involving burglary - residential
• Handle a complaint or incident involving invalid or elderly person needing assistance
• Communicate with hearing-impaired or speech-impaired citizen
• Handle a complaint or incident involving explosives - unlawful possession or use
• Handle a complaint or incident involving drunk driver
• Handle a complaint or incident involving explosives - found or suspected
• Monitor and respond to alarm systems
• Handle a complaint or incident involving back pain
• Handle a complaint or incident involving vehicle stop - routine
• Read and interpret street maps
• Handle a complaint or incident involving police assisting fire
• Referred calls or had contact with alarm company
• Dispatch specialized law enforcement units(s) to calls for service (e.g., SWAT, canine, investigators)
• Call other agencies to obtain information
• Handle a complaint or incident involving warrant service
• Handle abusive citizen (e.g., irate, rude, obscene)
• Broadcast all points bulletins
• Refer to department or division policy and procedure manuals
• Handle a complaint or incident involving refuse/garbage dump fire
• Communicate with retarded citizen
• Handle a complaint or incident involving burglary - commercial
• Handle an incident involving aero-medical evacuation (air ambulance)
• Handle an incident involving safety hazard
• Provide requested information to other departments and agencies
• Handle a complaint or incident involving illegal firearm
• Referred calls or had contact with county jail
• Handle a complaint or incident involving theft - felony
• Handle a complaint or incident involving throwing objects at moving vehicles
• Handle an incident involving heat/cold/exposure
• Use a pager system
• Handle a complaint or incident involving obstructing highway or passageway
• Handle a complaint or incident involving child custody - criminal
• Refer to department or division rules, regulations, and genera( orders
• Referred calls or had contact with hospital
• Handle a complaint or incident involving mentally ill person
• Handle a complaint or incident involving concerned party - request for check on welfare of citizen
• Recognize and deal with mentally ill persons
• Handle a complaint or incident involving aircraft in distress
• Handle a complaint or incident involving elderly abuse/neglect
• Issue case and/or traffic accident number
• Refer to radio codes (incident type codes)
• Referred calls or had contact with CSD
• Communicate with intoxicated citizen
• Attend in-service training sessions
• Refer to dot hazardous materials reference
• Answer and route routine business cause
• Handle a complaint or incident involving missing/runaway juvenile
• Refer to emergency medical dispatch (EMD) reference manual
• Handle a complaint or incident involving other public agencies needing assistance
• Handle a complaint or incident involving theft - vehicle agencies
• Handle a complaint or incident involving illegal weapon other than firearm
• Handle a complaint or incident involving dangerous animal incident involving vehicle theft
• Query data base for found and recovered property
• Handle a complaint or incident involving threats against person
• Referred calls or had contact with ChemTrec (hazardous materials)
• Communicated in the field with other agency personnel. (i.e. road dept., political officials etc.)
• Deal with incident involving found child/adult
• Refer or transfer caller to appropriate department or agency
• Referred calls or had contact with county coroner
• Referred calls or had contact with towing service
• Use tape playback machine
• Dispatch other public service unit(s) to calls for service (e.g., utilities, traffic signals, trees)
• Determine what information, if any, should be provided to requester (verify right-to-know)
• Handle a complaint or incident involving reckless driving
• Referred calls or had contact with electric utility company
• Handle a complaint or incident involving incorrigible juvenile
• Select the appropriate reference card for a given situation
• Handle a complaint or incident involving suspicious person
• Use 9-1-1 telephone equipment ( ANI/ALI, printers)
• Referred calls or had contact with search and rescue
• Handle an incident involving citizen flag-down (e.g., on-site)
• Use TDD (deaf phone equipment)
• Refer to mutual aid resource guide
• Handle a complaint or incident involving attempt to locate (e.g., persons or property)
• Make entries in activity log (e.g., calls received or dispatched)
• Transmit emergency bulletins by teletype/computer
• Handle a complaint or incident involving tampering - food or drugs
• Handle a complaint or incident involving person impersonating an officer or other official
• Refer to department bulletins
• Handle a complaint or incident involving suspicious vehicle
• Maintain resource materials in the communications center
• Handle a complaint or incident involving recovered vehicle
• Query specialized data bases (e.g., information regarding locations, suspects, court orders, hazards, etc.)
• Handle a complaint or incident involving alarm - trouble
• Handle a complaint or incident involving recovered stolen property
• Enter or update information in computer data base (e.g., stolen vehicle, property, etc,)
• Receive and handle request for assistance from Spanish speaking citizen
• Refer to wanted bulletins (e.g., APB's)
• Use a fire extinguisher
• Referred calls or had contact with county/state probation - parole department
• Handle a complaint or incident involving traffic accident - non-injury
• Handle a complaint or incident involving traffic hazard
• Maintain log of all criminal incidents during watch
• Handle a complaint or incident involving civil demonstration (crowd control/riot)
• Referred calls or had contact with animal control
• Receive and handle TDD calls (e.g., deaf caller)
• Enter and update field unit and incident status information in computer system
• Handle a complaint or incident involving theft - misdemeanor
• Handle a complaint or incident involving trespassing
• Enter complaint information into computer system
• Referred calls or had contact with public works department (e.g., water, sewer, traffic signals)
• Handle a complaint or incident involving keep the peace
• Handle a complaint or incident involving hearing-impaired caller
• Handle a complaint or incident involving disturbance - juveniles, neighbor, music, party, barking dog
• Handle a complaint or incident involving gang activity
• Document equipment malfunctions
• Referred calls or had contact with telephone company
• Handle a complaint or incident involving racing/speeding motor vehicle
• Advise citizens of actions to take in traffic accident
• Referred calls or had contact with district attorney
• Handle a complaint or incident involving parole or probation violation
• Handle a complaint or incident involving court orders (e.g., violations, service, enforcement)
• Handle a complaint or incident involving false reporting of an emergency (misuse of 911)
• Maintain the cleanliness and order of the communications center
• Replace paper, ribbons, etc., In office equipment
• Give street directions
• Handle a complaint or incident involving possession of stolen property
• Handle a complaint or incident involving alarm - vehicle
• Referred calls or had contact with battered women's shelter
• Handle a complaint or incident involving contributing to the delinquency of a minor
• Call towing service
• Handle a complaint or incident involving alcohol violator, - consumption, sales, possession
• Classify complaint/incident by code (e.g., civil, criminal, etc.)
• Referred calls or had contact with mental health treatment facility
• Receive and handle -crank- calls
• Refer to training bulletins
• Provide general information to the public (e.g., phone numbers, agency services)
• Receive and handle nuisance calls.
• Transmit complaint information to radio dispatcher (e.g., by computer or telephone)
• Observe alarm monitor
• Handle a complaint or incident involving death notification
• Handle a complaint or incident involving child custody - civil
• Handle a complaint or incident involving animal control violation (i.e. animal bite).
• Refer to emergency notification cards
• Handle a complaint or incident involving repossession dispute
• Handle a complaint or incident involving tampering - auto
• Handle a complaint or incident involving obscene, harassing, or threatening phone calls to the public
• Maintain maps and cross-street directories
• Use a photocopier
• Handle a complaint or incident involving injured animal
• Handle a complaint or incident involving indecent exposure
• Maintain status board showing the locations of personnel and officers
• Use a typewriter
• Handle a complaint or incident involving racial harassment
• Handle a complaint or incident regarding public safety service (police, fire, EMS)
• Handle a complaint or incident involving purse snatcher
• Handle a complaint or incident involving conspiracy to commit a crime
• Handle a complaint or incident involving harassment
• Handle a complaint or incident involving shoplifting
• Referred calls or had contact with maintenance department (county, city)
• Handle a complaint or incident involving jail incident
• Refer to weather forecasts and bulletins
• Handle a complaint or incident involving tampering equipment
• Advise citizens of actions to take during non-emergency crime situations
• Advise citizens of actions to take in routine (non-emergency, miscellaneous) situations
• Handle a complaint or incident involving lewd and lascivious conduct
• Handle a complaint or incident involving ruptured water line
• Handle a complaint or incident involving credit card theft or misuse
• Handle a complaint or incident involving traffic congestion or control
• Handle a complaint or incident involving civil dispute (landlord vs. tenant)
• Handle a complaint or incident involving alarm - water flow
• Referred edits or had contact with county road department
• Handle a complaint or incident involving receiving stolen property
• Handle a complaint or incident involving criminal mischief
• Handle a complaint or incident involving aerial rescue
• Use facsimile transmission equipment (fax)
• Refer to equipment operator's manuals
• Handle a complaint or incident involving cruelty to animals
• Handle a complaint or incident involving public assist
• Spell correctly in reports
• Refer to shift activity reports
• Monitor and respond to other public service radio transmissions. (i.e. road department etc.)
• Handle a complaint or incident involving cold fire investigation
• Handle a complaint or incident against public safety personnel (specific person)
• Handle a complaint or incident involving livestock - stray
• Handle a complaint or incident involving stranded motorist
• Handle a complaint or incident involving boat/ship fire
• Explain departmental procedures and policies to the public
• Handle a complaint or incident involving traffic signal malfunction
• Deal with interoffice memos
• Referred calls or had contact with street maintenance
• Handle a complaint or incident involving an abandoned vehicle
• Handle a complaint or incident involving lost property
• Deal with incident involving found property
• Use an intercom
• Handle a complaint or incident involving extortion
• Handle a complaint or incident involving surveillance
• Handle a complaint or incident involving recovered boat
• Referred calls or had contact with child protective services (CPS)
• Referred calls or had contact with water company
• Handle a complaint or incident involving embezzlement
• Handle a complaint or incident involving counterfeit money
• Notify parents, relatives, etc., Of those involved in incidents
• Handle a complaint or incident involving fireworks
• Refer to vehicle code
• Handle a complaint or incident involving transient person
• Refer to telephone desk reference
• Handle an incident involving homeless person(s)
• Attend squad meetings/communications briefings
• Receive and handle request for assistance from Asian speaking citizen
• Handle a complaint or incident involving drunk in public area
• Handle a complaint or incident involving forgery
• Handle a complaint or incident involving liquor law violation
• Advise citizens of the status of their complaint/incident
• Use a mobile radio unit
• Refer to extensive lists (e.g., serial numbers, codes, descriptions)
• Referred calls or had contact with alcohol and drug abuse center
• Type information received verbally
• Handle a complaint or incident involving defrauding an innkeeper
• Handle a complaint or incident involving fraud
• Monitor station/facility security system (e.g., alarms)
• Conduct performance evaluations of dispatchers in training
• Use a magnetic tape eraser or tape head cleaner
• Monitor public and private fire alarm equipment
• Refer to warrant book
• Referred calls or had contact with victim's assistance agencies (e.g., Red Cross, crime victim's assistance, etc.)
• Handle a complaint or incident involving curfew violation
• Maintain business directory
• Check and confirm the accuracy of outgoing warrants
• Request criminal rap sheet from other agencies
• Refer to city ordinances
• Handle a complaint or incident involving patrol or vacation check (e.g., extra patrol request)
• Use an computer assisted dispatch (cad) system
• Receive in-person complaints and requests from the public (e.g., public counter)
• Monitor building security on closed circuit TV
• Complete data entry forms (e.g., stolen vehicle, lost or found property, firearms)
• Referred cat is or had contact with of f ice of emergency services (OES) - local and state
• Handle a complaint or incident involving loitering
• Use radio frequency scanner
• Handle a complaint or incident involving pornographic material
• Perform radio checks for the fire department
• Handle a complaint or incident involving train or crossing arm blocking traffic
• Referred calls or had contact with community health agencies
• Handle a complaint or incident involving misconduct of a public official
• Referred calls or had contact with food/shelter assistance agency (e.g., food closet)
• Handle a complaint or incident involving burning violation
• Distribute information within the department (e.g., wanted posters, subpoenas, warrant work sheets, alarm applications)
• Refer to court orders
• Handle an incident involving recovered aircraft
• Handle a complaint or incident involving air or water pollution
• Handle a complaint or incident involving vehicle license tag stolen/lost
• Handle a complaint or incident involving bribery
• Explain legal processes and procedures to the public
• Handle a complaint or incident involving alarm - waste water
• maintain towing agency rotation log
• Handle a complaint or incident involving low flying aircraft
• Handle a complaint or incident involving public nuisance
• Handle a complaint or incident involving bicycle theft
• Handle a complaint or incident involving boat - reckless operation
• Handle a complaint or incident involving prostitution
• Handle a complaint or incident involving desertion or AWOL from military
• Use word processing computer software
• Handle a complaint or incident involving dead animal
• Referred calls or had contact with harbor, river, or marine patrol
• Referred calls or had contact with city personnel offices
• Handle a complaint or incident involving bad check (e.g., insufficient funds)
• Refer to union manual
• Refer to vin numbers (NATB book)
• Operate security systems (e.g., video camera/monitor, key card system)
• Handle complaint involving illegal alien
• Monitor and respond to computer transmissions from law enforcement field units
• Maintain directory of services provided by other agencies
• Explain civil processes to the public
• Handle a complaint or incident involving business or peddler license violation
• Handle a complaint or incident involving livestock - rustling
• Maintain equipment (e.g., portable radios, tape recording device, printers)
• Take notes on information received by computer or teletype
• Testify in court
• Handle a complaint or incident involving panhandling
• Use state fire marshal radio system (fire net)
• Prepare or update procedure manuals
• Deal with incoming correspondence
• Provide information to the news media
• Handle a complaint or incident involving business dispute
• Handle a complaint or incident involving civil rights violation
• Handle a complaint or incident involving gambling
• Monitor and respond to civil defense networks/warning systems
• Handle a complaint or incident involving stolen aircraft or aircraft parts
• Refer to topographic maps
• Explain and demonstrate complaint/dispatching procedures to public safety personnel
• Handle a complaint or incident involving labor-management dispute
• Handle a complaint or incident involving suspicious aircraft activity
• Handle a complaint or incident involving deceptive business practice
• Handle a complaint or incident involving dumping violation
• Refer to Oregon administrative rules (oar)
• Dispatch using computer aided dispatch (cad) system
• Maintain department files for warrants, arrests, citations, and parking tickets
• Handle a complaint or incident involving confidence games (e.g., bunko, pigeon drop, etc.)
• Referred calls or had contact with county social services/welfare department
• Referred calls or had contact with humane society
• Refer to municipal code
• Maintain specialized logs (e.g., 5150's, medical incidents, problem addresses, restraining orders, etc.)
• Conduct tours of the facility
• Handle a complaint or incident involving littering
• Handle a complaint or incident involving aircraft hijacking
• Handle a complaint or incident involving parking violation
• Refer to county ordinances
• Deal with administrative detail (e.g., court, vehicle service, transport)
• Monitor and respond to marine, river, or lake radio transmissions
• Refer to physicians desk reference (PDR)
• Handle a complaint or incident involving vehicle blocking driveway
• Referred calls or had contact with emergency housing
• Monitor status board (manual tracking system)
• Provide classroom training to dispatchers and other personnel
• Process traffic citations (complete and route paperwork)
• Handle a complaint or incident involving postal taw violation
• Referred calls or had contact with airport control tower
• Process warrants (complete and route paperwork)
• Handle a complaint or incident involving vehicle registration/title violation
• Use 9-1-1 telephone equipment (enhanced)
• Handle a complaint or incident involving fish and wild-life violation
• Advise citizens of crime prevention techniques
• Referred calls or had contact with federal immigration service
• Referred calls or had contact with family counseling agency
• Operate switchboard after hours
• Referred calls or had contact with county parks department
• Referred calls or had contact with language translation service
• Use a cassette tape recorder
• Write intra-department memos (intra = within your agency)
• Handle a complaint or incident involving citizen lock out of building or vehicle
• Communicated in the field with involving offshore vessel on fire
• Set up emergency operations center
• Referred calls or had contact with TDD translation service (Oregon relay service)
• Referred calls or had contact with parking enforcement
• Call locksmith
• Review documents and materials to prepare to testify in court
• Handle a request for copy of crime or traffic report
• Maintain complaint history file
• Deal with follow-up investigation
• Referred calls or had contact with psychiatric evaluation team
• Process crime/traffic reports (complete and route paperwork)
• Referred calls or had contact with campus police/security
• Referred calls or had contact with railroad police
• Prepare summary reports (e.g., types of incidents, equipment dispatched, disposition of incidents)
• Fill in intelligence reports. (e.g., caller anonymously turns someone in)
• Prepare criminal complaints
• Maintain files of personnel time sheets and time off requests
• Order office supplies
• Handle a complaint or incident involving truancy violation
• Issue receipts for monies received
• Write reports
• Provide peer counseling (e.g., post-trauma stress, emotional problem)
• Referred calls or had contact with hospital police/security
• Referred calls or had contact with public defender
• Handle a complaint or incident involving unlawful use of television decoding device
• Referred calls or had contact with airport police/security
• Type information from written documents (e.g., arrest reports, accident reports, correspondence)
• Generate reports by computer (e.g., summary report of officer generated activity, number of calls per beat, etc.)
• Refer to police administrative code
• Answer secret witness line and obtain crime information
• Write inter-department memos (inter = other agencies)
• Provide training to student assistants or volunteers
• Use state search & rescue frequency
• Refer to case law
• Use OPEN (Oregon police emergency net)
• Accept bail and schedule court dates
• Handle a complaint or incident involving unlawful train riding
• Prepare bulletins
• Complete telephone trace request form
• Complete incident reports
• Complete statistical reports making arithmetic calculations
• Conduct performance evaluations of dispatchers
• Maintain traffic statistics (e.g., accident reports, stolen vehicles)
• Refer to FCC manual
• Use a calculator
• Prepare shift roster of assigned field units
• Assist with crime report
• Refer to fish and game code
• Use a CB radio monitor
• Make presentations to the public (e.g., emergency communications)
• Refer to CSD administrative code
• Referred coils or had contact with building service engineers
• Search prisoners/arrestees
• Complete uniform crime report (UCR)
• Handle a complaint or incident involving airport or airline security violation
• Handle a complaint or incident involving voting irregularities at polling place
• Schedule appointments for department personnel
• Monitor and respond to CB radio transmissions
• Referred calls or had contact with building inspectors
• Distribute information outside the department (e.g., wanted posters, subpoenas, warrant work sheets, alarm applications)
• Use HEAR (hospital emergency alert radio system)
• Route arrest conviction files and related records
• Handle a complaint or incident involving crimes aboard aircraft
• Handle a complaint or incident involving suspicious baggage, persons, or activity at airport security checkpoint
• Collect fees
• Provide training at other facilities (e.g., regional training facilities)
• Refer to FAA bulletins and regulations
• Monitor jail cells using electronic listening devices
• Referred calls or had contact with civil air patrol
• Prepare training bulletins
• Contact law enforcement field units by computer to check on status
• Complete ALI routing sheet (911 distribution correction form)
• Referred colts or had contact with housing authority
• Handle a complaint or incident involving building code violation
• Assist in the booking and release of arrestees
• Expunge criminal records
• Use a scrambler radio
• Issue licenses and permits (e.g., fire, alarm, bicycle, weapons)
• Maintain prisoner logs
• Transcribe tape recordings
• Prepare speed letters
• Refer to brand inspection book
• Use MODAT (mobile unit status indicator) or MDT
• Transcribe law enforcement reports
• Complete crime reports
• Monitor holding cells on closed circuit
• Physically search inmates and their living quarters for contraband
• Forward unserved subpoenas to the concerned court
• Assist in physically subduing combative prisoners
• Assist with field tine-up
• Inspect detention facility and grounds for unusual circumstances
• Process subpoenas (complete and route paperwork)
• Refer to airport field conditions report
• Release or destroy property as authorized
• Administer first aid to prisoners
• Conduct civil defense tests (NAWOS)
• Administer drugs to inmates as prescribed
• Maintain subpoena control log
• Forward checks, security bonds, and other documents to appropriate court
• Complete vehicle accident reports
• Assist prisoners in making telephone calls
• Perform custodial and security duties (e.g., head count, preparing prisoners for transportation)
• Coordinate service of criminal subpoena
• Maintain records of prisoner property
• Complete arrest disposition cards
• Maintain photo lineup system and assemble photographic lineups
• Take photographs
• Refer to log brand book
• Control electronically operated jail doors
• Verify and resolve discrepancies in bail money received
• Take fingerprints for permits and licenses
• Use a microfiche reader
• Assist in handling and processing civil papers
• Use Police Track (unknown type of system)
• Photograph property and/or evidence
• Receive, inventory, mark, maintain, and control property and evidence (e.g., weapons, narcotics, blood, urine samples)
• Complete and authorize bank checks
• Prepare evidence for state crime lab
• Maintain bail file
• Prepare prisoners for court appearances
• Supervise trustees (e.g., distribution of meals and clothing, car washing, cleaning the facility)
• Deposit bail money
• Perform Breathalyzer tests
• Process fingerprint evidence
• Issue parking permits and stickers