Created by:
Kelly Yeager, Police Dispatcher & DeAnna McMahan, Lead Dispatcher
Assisted by:
Marilyn Brader, Police Dispatcher
Misty Brown, Lead 9-1-1 Operator
Susan Bunt, Police Dispatcher
Suzanne Carroll, Lead 9-1-1 Operator
Dennise Christensen, 9-1-1 Operator
Shelly Lesnansky, Administrative Analyst, Communications
Linda Madone, 9-1-1 Operator
Leslie Rowe, Lead Police Dispatcher
Tammy Sack, Police Dispatcher
Roberta Trujillo, Police Dispatcher
Kristen Vondra, Police Dispatcher
Heidi Windedahl, Lead 9-1-1 Operator
All of the Detail 1 Police Dispatchers & 9-1-1 Operators
Special thanks to the entire staff of 9-1-1 Operators, Police Dispatchers and Lead personnel who supported the effort by being part of the team and picking up extra duties to allow the research, gathering and compilation of data presented in this book to be completed
Authority:
Chief Gerald Whitman Division Chief Steve Cooper, Technology & Support Division
Captain Robert Hilburn, Communications Bureau
Captain Jennifer Steck, Human Resource Bureau
Lieutenant Kenneth Chavez, Communications Bureau
Lieutenant John Mlinar, Communications Bureau
Sergeant J. J. Garrett, Communications Bureau
Sergeant Kimalee Pinson, Communications Bureau
Sergeant Rick Stern, Communications Bureau
Sergeant Nicole Shaklee, Communications Bureau
Special acknowledgement to all the law enforcement jurisdictions that completed surveys through phone conversations, facsimile and email.