Comparison of Statitistics from U.S. Cities

Per Call Rates for the position of 911 Operator and Dispatcher
911 Operator

 

Incoming Calls

911 Opers

Calls
per month,
per oper

911 Operator Pay

Cost Per Call

Entry

Mid

Top

Entry

Mid

Top

Chicago

4,300,000

158

2,268

$2,738

$3,616

$4,562

$1.21

$1.59

$2.01

Houston

2,522,934

36

5,840

$2,061

$2,236

$2,342

$0.35

$0.38

$0.40

Philadelphia

3,021,183

12 *

20,980

$2,058

$2,176

$2,234

--

--

--

Baltimore

2,075,508

62

2,790

$1,886

$2,057

$2,227

$0.68

$0.74

$0.80

Seattle

855,313

42

1,697

$2,709

$2,912

$3,143

$1.60

$1.72

$1.85

Denver-2000

1,251,137

52

2,005

$2,140

$2,556

$3,123

$1.07

$1.27

$1.56

Denver-2001

--

--

--

$2,230

$2,664

$3,256

$1.11

$1.33

$1.62

Portland

935,642

2 *

38,985

$2,900

$3,307

$3,787

--

--

--

Cleveland

1,141,000

6 *

15,847

n/a

n/a

$2,196

--

--

--

New Orleans

1,100,000

66

1,389

$1,437

n/a

n/a

$1.03

--

--

Kansas City

641,632

30

1,782

$2,163

$2,580

$3,608

$1.21

$1.45

$2.02

Albuquerque

479,772

39

1,025

$1,733

$2,129

$2,222

$1.69

$2.07

$2.17

Atlanta

1,356,340

6 *

18,838

$1,906

$2,250

$2,680

--

--

--

Tulsa

490,216

44

928

$1,519

$1,899

$2,279

$1.64

$2.05

$2.45

Miami

799,223

30

2,220

$2,061

$2,777

$3,820

$0.93

$1.25

$1.72

Minneapolis

677,696

35

1,614

$2,717

$3,145

$3,646

$1.68

$1.95

$22.6
* these cities are phasing out their 911 Operator position; the small number of 911 Operators make the per-call figures less meaningful
Radio Dispatcher

 

Calls Disp'd

Disp's

Calls
per month,
per disp

Dispatchers Pay

Cost Per Call

Entry

Mid

Top

Entry

Mid

Top

Chicago

n/a

233

--

$3,296

$4,355

$5,492

--

--

--

Houston

1,670,901

177

787

$2,082

$2,257

$2,353

$2.65

$2.87

$2.99

Philadelphia

1,500,000

246

508

$2,400

$2,649

$2,807

$4.72

$5.21

$5.52

Baltimore

n/a

79

--

$2,321

$2,565

$2,810

--

--

--

Seattle

313,131

38

687

$3,143

$3,394

$3,573

$4.58

$4.94

$5.33

Denver-2000

794,961

41

1,616

$2,447

$2,924

$3,573

$1.51

$1.81

$2.21

Denver-2001

--

--

--

$2,550

$3,047

$3,723

$1.58

$1.89

$2.30

Portland

331,113

104

265

$3,307

$3,616

$4,259

$12.46

$13.63

$16.05

Cleveland

550,000

120

382

$1,907

$2,674

$2,840

$4.99

$7.00

$7.44

New Orleans

650,659

44

1,232

$2,123

n/a

n/a

$1.72

--

--

Kansas City

339,004

38

743

$2,532

$3,336

$4,224

$3.41

$4.49

$5.68

Albuquerque

358,161

25

1,194

$1,768

$2,129

$2,441

$1.48

$1.78

$2.04

Atlanta

458,575

137

279

$2,019

$2,385

$2,842

$7.24

$8.55

$10.19

Tulsa

399,256

46

723

$1,924

$2,402

$2,885

$2.66

$3.32

$3.99

Miami

325,963

24

1,132

$2,645

$3,381

$4,203

$2.34

$2.99

$3.71

Minneapolis

391,506

40

816

$3,046

$3,551

$4,038

$3.73

$4.35

$4.95
Cost of Living = 100% is national average / 2001 Denver figures are estimates
survey taken mid-2001
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