At this point the call-taker has evaluated all aspects of the caller's situation and has determined that some other type of action is required. In some cases, the call-taker may have no solution or assistance to offer the caller--there is just so much that a city agency can offer its customers.

The most common type of incident would be one that neither the police or fire department handles, and the city agency that does handle it will not respond after business hours (animal control, health department, etc.). In this case, the call-taker may only be able to tell the caller, "Call back after 8:00 a.m. and speak to xxxx."

Click on "End" to return to the full chart.