Time Needed for Out-Bound Calls

There are several companies that market computer-based telephone systems that allow a recorded message to be delivered to hundreds or thousands of residents. These systems use a single recording and one or more out-bound telephone lines to make the calls.

One manufacturer offered the following chart to show how many calls could be delivered in different amounts of time. The chart assists an agency in determining how many out-bound telephone lines it needs to deliver how many calls in a certain period of time.

                     Minutes
        1     5    10     15     20     25     30
  -------------------------------------------------
  4  /  4    20    40     60     80    100    120
  8  /  8    40    80    120    160    200    240    [chart assumes each calls
  12 / 12    60   120    180    240    300    360     takes one minute to complete]
  16 / 16    80   160    240    320    400    480
L 20 / 20   100   200    300    400    500    600
I 24 / 24   120   240    360    480    600    720
N 28 / 28   140   280    420    560    700    840
E 32 / 32   160   320    480    640    800    960
S 36 / 36   180   360    540    720    900   1080
  40 / 40   200   400    600    800   1000   1200
  44 / 44   220   440    660    880   1100   1320
  48 / 48   240   480    720    960   1200   1440

 

To determine lines needed: Determine the number of telephone calls that you need to make within a given period of time. For example, you have a call-out list of 65 persons for a HAZMAT incident, and you need to make the notification within 10 minutes. Go the 10 minutes at the top of the chart, then go down the column. You would find that 40 persons could be notified with four telephone lines, and 80 persons with eight lines. Then you would need about six telephone to make the required number of calls within 10 minutes. Use similar calculations for notifying entire neighborhoods or a group of businesses.