Also check this Harvard University Web site with a world-wide map of N-1-1 number
| City | Details... |
| Akron, OH 330-375-2311 311@ci.akron.oh.us |
debuted Nov. 8, 2004; city service calls, using Motorola CSR software |
| Albany, GA | In Feb. 2009 installing QSend software to create CRM system. Hiring 311 director by mid-summer, and full operation later in 2009. [video] |
| Albuquerque, NM 505-768-2000 eadams@cabq.gov |
city service calls using Oracle-PeopleSoft CRM version 8.9; monthly service graph posted; started July 2005 |
| Anaheim, CA 714-765-4311 |
|
| Austin, TX 512-974-2000 or 974-9311 austin311@ci.austin.tx.us |
non-emergency police incidents since 2001, city service calls starting Feb. 2004; Motorola CSR software |
| Baldwin County, AL | Lagan software |
| Baltimore, MD 443-263-2220 mayor@baltimorecity.gov |
non-emergency police incidents, city service calls, using Motorola CSR software |
| Baytown, TX www.baytown.org |
city service call on 7-digit number, using QAlert software from QScend Technologies |
| Berkeley, CA | city-service calls using Lagan software. Now uses 981-CITY, but will transition to 311 in Oct. 2008. Update: now looking for Asst. City Manager to lead 311 center (job listing). |
| Bethel, AK info@bethelak.com |
non-emergency police incidents, city service calls |
| Birmingham, AL 205-254-6314 www.birminghamal.gov/311.aspx Brendolyn R. High, Director Brendolyn.High@birminghamal.gov |
Birmingham 311 takes all non-emergency calls and requests for city services using Microsoft Dynamic CRM software |
| Boston, MA | Lagan software |
| Brampton, Ontario | |
| Bridgeport, CT | QAlert software |
| Brookhaven, NY | Lagan software |
| Broward County, FL | being implemented, non-emergency sheriff's calls, Lagan software |
| Buffalo, NY 311@city-buffalo.com http://www.city-buffalo.com/311 (716) 851-4890 |
non-emergency police incident, city information and service calls using Lagan Enterprise Case Management software V7.0. Also uses a Cisco-based VoIP for IVR so citizens can check on the status of their service requests. updated |
| Calgary (Alberta, Canada) | went live May 18, 2005, city service calls using Motorola CSR software |
| Charlotte-Mecklenburg, NC 704-336-7600 Janice Quintana, Director |
city service calls, 7 departments, covers all of Mecklenburg County; staff of 136, budget of $7.3 million, handles 1.7 million calls per year. |
| Chattanooga, TN 311@mail.chattanooga.gov |
city service, using Motorola CSR software |
| Chicago 312-746-9760 phapton@cityofchicago.org |
city service calls, using Motorola CSR software |
| Columbia, SC publicworks@columbiasc.net 803-545-3750 |
city service calls (311 Coordinator Senorita Sullivan, 803-545-3765) |
| Columbia County, GA | |
| Columbus, GA 706-653-4000 citizenservices@columbusga.org |
service calls 7a-5:30p M-F; implemented in March 2004 as first-in-state. |
| Columbus, OH 614-645-3111 |
implemented in 2005 |
| Dallas 214-670-5111 |
city service calls, using Motorola CSR software |
| Danbury, CT 203-744-4311 m.boughton@ci.danbury.ct.us |
city service calls, using QAlert software from QScend Technologies Inc. |
| Dekalb County, GA ceo@co.dekalb.ga.us |
city service calls, will implement in 2007 using Oracle software |
| Delray Beach, FL 561-243-7012 |
ity service call on 7-digit number, using QAlert software from QScend Technologies, Inc |
| Denver 311@denvergov.org (709) 913-1311 @denver311 on Twitter |
city service calls, M-F 7 a.m. to 8 p.m. and 8 a.m. to 5 p.m. weekends. Handles 28 agencies/divisions using Oracle/PeopleSoft CRM. An iPhone app is under development for 2011. |
| Detroit | city service calls |
| Dothan, AL www.dothan.org |
city service call on 7-digit number, using QAlert software from QScend Technologies |
| Dukes County, MA 508-696-3840 info@dukescounty.org |
implemented June 16, 2003 for non-emergency police services and town information (6 towns and the county Sheriff's office) |
| Durham, NB, Canada | Lagan software |
| Dyersburg, TN 731-285-4019 dyersburgtn.gov |
non-emergency police, fire & EMS and other city services using AQlert software. |
| Edmonton, Alberta, Canada | |
| Fort Wayne, IN 427-8311 mayor@ci.ft-wayne.in.us |
Lagan's Frontlink Software for 3-1-1 |
| Gardena, CA | RequestPartner software with IVR features |
| Gatineau, Quebec (Canada) | began June 2005 |
| Hamilton, NJ | using QAlert |
| Hampton, VA 757-727-8311 call311@hampton.gov |
city service calls using Lagan Frontlink software; started Sept. 1999; |
| Harford County, MD | non-emergency city service calls using EREACT software |
| Hartford, CT 860-757-9311 311@hartford.gov |
non-emergency city service calls using Lagan Frontlink software |
| Hoboken, NJ | QAlert being installed, Feb. 2011 |
| Houston, TX 713-837-0311 311@cityofhouston.net |
city service calls, using Motorola CSR software |
| Indianapolis, IN | city service calls, using Siebel software |
| Kansas City, MO 816-513-1313 actioncenter@kcmo.org |
began Jan. 2007, city service calls from "ActionCenter" using PeopleSoft CRM software |
| Knoxville, TN 865-215-4311 mnichols@cityofknoxville.org |
city service using Motorola CSR software |
| Kyle, TX | RequestPartner and ReservePartner software |
| Laval, QC (Canada | |
| Las Vegas* |
non-emergency police incidents |
| Lexington-Fayette County, KY 859-425-2255 311@lexingtonky.gov |
non-emergency, city-county service calls |
| Little Rock, AR 501-371-4437 info@littlerock.org |
311 dispatchers using Motorola CSR software |
| Los Angeles 213-473-3231 jennifer.banos@lacity.org agnes.lung-tam@lacity.org |
city service calls (Dir. Banos at 213-922-7728) |
| Lynwood, CA | GovPartner's RequestPartner system (case study pdf) |
| Louisville, KY 502-574-5000 metrocall@louisvilleky.gov |
MetroCall 311 - city service calls and requests for information using Hansen CRM. Debuted in July 1989. |
| Lubbock, TX | |
| Mankato, MN | non-emergency police-fire and city service calls. Soft launch in Jan. 2011. |
| Miami-Dade, FL 305-468-5900 jxw@miamidade.gov |
using Motorola CSR software; started Sept. 2005 and now handles 2.7 million calls a year |
| Minneapolis, MN 612-673-3000 minneapolis311@ci.minneapolis.mn.us |
City service calls and requests for information (FAQ’s), police general information and police non-emergency calls using Lagan Frontlink system; started Jan. 2006. Using VoIP technology for voice links (read press release). |
| Mobile, AL 251-208-5311 mayor@cityofmobile.org |
non-emergency city service calls using iReact software |
| Montgomery, AL | using QAlert |
| Montgomery County, MD 240-777-0311 |
34,000 calls fielded by 50 Customer Service Representatives using Oracle Siebel software. Launched June 16, 2010. (news story) |
| Montreal (Canada) | First service in 2007. |
| Nashville / Davidson County, TN 615-862-5000 mayor@nashville.gov |
metro service calls; started March 2007, replacing a 7-digit service number started in 2002. Operates 7a-7p. Uses Motorola CSR software. |
| Newark, NJ | Debuted September 2008 as 10-digit number, 14 agents, 12 hours/day 5 days/week. Handles city calls using QScend |
| New Orleans | non-emergency city service calls; started Oct. 2005, Lagan software |
| New York City 212-639-9675 eleath@doitt.nyc.gov |
non-emergency city service calls using Siebel software, operators work for the city's Department of Information, Technology and Telecommunications; started March 2003. [system info] |
| North Hempstead, NY 516-869-7794 feedback@northhempstead.com |
since 2005 using Motorola CSR software |
| Oakland, CA | Lagan software |
| Oktibbeha, MS | implemented summer 2010 |
| Orange County, CA | Lagan software |
| Orange County, FL 407-836-3111 |
county service calls; takes Animal Services, Code Enforcement, Roads and Drainage, Traffic Engineering, and Zoning division calls, along with referrals to many other agencies. |
| Orange County, NY | implementing AQlert |
| Oshawa, ON, Canada | |
| Ottawa, ON, Canada | city service calls; on-line in Sept. 2005 |
| Debuted December 31, 2008. 50 agents 24/7. Handles calls for all City services. | |
| Portland, OR | planning stage as of Jan. 2012 |
| Pinal County, AZ | as of May '08 taking calls for 8 city agencies, with expansion planned |
| Pittsburgh, PA | city service calls |
| Providence, RI www.providenceri.com |
city service calls using QScend software |
| Quebec (Ont., Canada) | city service calls; in planning stage |
| Reno, NV www.reno.gov |
City service call on 7-digit number, using QAlert software from QScend Technologies |
| Riverside, CA 951-826-5311 callcenter@riversideca.gov |
implementing Oracle Siebel software |
| Rochester, NY 585-428-7210 |
non-emergency police calls, Lagan software |
| Sacramento, CA 916-264-5011 311@cityofsacramento.org |
using Oracle Siebel software |
| San Antonio, TX 210-207-6000 mqerhardt@sanantonio.gov |
city service calls (since 2000) |
| San Francisco 415-701-2311 |
went live March 11, 2007 [video] with Lagan's Frontlink Software for 3-1-1. Took 3 millionth call in June, 2008; mayor requests 26 more calltakers in 2008-2009 budget. |
| San Jose, CA | non-emergency police incidents, using Motorola CSR software |
| Savannah, GA 912-651-6565 webmaster@ci.savannah.ga.us |
city service calls since 2006 |
| Schaumburg, IL |
non-emergency |
| Schertz, TX rduprat-waldo@schertz.com |
non-emergency calls using WebQA software |
| Sudbury, Ontario | City service calls since Feb. 2007, using ActiveGovernment's 3-1-1 Citizen Request Management software |
| Solano County (N. Calif.) | live with Lagan software |
| Somerville, MA 617-625-6600 SCraig@somervillema.gov |
city service calls using Intelligov system by CIACorp in separate City Hall call center; debuted Dec. 19, 2005 |
| Springfield, MA (413) 736-3111 dcarney@springfieldcityhall.com |
city service calls with 11 FTE employees. |
Stamford, CT |
City service call on 7-digit number, using QAlert software from QScend Technologies, Inc |
| Terre Haute, IN | Debuted March 2011, handles 3-1-1 and 7-digit city service calls. |
| Toronto (Ontario) | Lagan software, linked to Twitter |
| Tuscaloosa, AL 205-248-5311 Dawn Barnes, Manager |
using QAlert |
| Vancouver, BC | Lagan software |
| Virginia Beach, VA 757-385-3111 pio@vbgov.com |
city service calls. Began April 22 ,2006. |
| Warren, MI | implementation phase using QScend software |
| Washington, DC 202-727-1000 |
non-emergency police calls |
| Windsor (Ont. Canada) | city service calls using Motorola CSR software |
| Winnipeg, MB | Lagan software |
| Winston-Salem, NC 336-727-8000 |
pending, using Motorola CSR software |
| Yonkers, NY | Lagan's Frontlink Software for 3-1-1 |
Please e-mail us if you have additions or changes.
Wake Forest University (NC), Oklahoma State University, Florida State University, and the
University of Maine all have 311 available on their campus telephone systems.
In progress: Charlotte-Mecklenburg (NC), Pasadena/South Pasadena (CA), Anchorage (AK),
Columbus (OH), Allentown (PA),