The nation’s public safety communications centers have been facing a staffing shortage for the last 10 years, the result of an overall increase in staffing, competition with the private sector offering similar jobs for more money, and a large turn-over rate of existing employees.
As a result, almost every comm center in America is looking for qualified candidates, without experience, whom they will train to perform the necessary tasks. Of course, having some prior public contact or public safety experience is always a benefit. But most agencies consider the dispatcher position as entry-level, requiring only a high school education and a clean background.
I’ve collected these job listings directly from agencies and other sources, and include contact information on applying. I’ve divided the listing into an active list, and then several geographic inactive lists that you can use for reference when researching job requirements.
If you’re looking for a job, find much more information about applying and the hiring procedures on our job resources Web page.
If you’re an agency who wants to post your job listing here, there is no fee or cost to post job listings here. Read the listings below for the standard format and content, and email the final listing to editor@911Dispatch.com.
Other Job Opening Resources
- 9-1-1 Magazine Careers page
- The National Testing Network client listings
- NENA, APCO, EMS1 and 911 CARES pages
- California’s P.O.S.T. training agency Web page
- The private company Rural/Metro has job listings
- The northern California chapter of NENA listings
- The private Public Safety Testing firm listings for several Pacific northwest agencies
- There are scores of private and government Web job sites that cities and counties may use to list dispatcher jobs, including The Monster, HotJobs, Indeed and JobSearch USA.
- Routinely check your state’s law enforcement agency (the highway patrol, state police, etc.) for job openings. Usually the open positions are posted by specific location within the state, so examine the listings carefully.
- Check the latest Bureau of Labor Statistics analysis of public safety dispatcher jobs, and more complete analysis of the employment and wage outlook.
- Search on “public safety dispatcher” in Google to for Web pages related to job openings, or agency job descriptions—or just click here!
- There is life after dispatching! In fact, several public safety software companies are always looking for dependable, sharp-witted persons for technical, support and training positions around the country. Do a Google search and check the sites of public safety providers, including these software companies: Tiburon, Northrup-Grumman PRC, Data911, HTE, Enroute, Intergraph, New World Systems, Printrak, PSSI, Spillman Technologies, Tiburon, Tri-Tech, VisionAIR.
- Are you changing regions of the country, as well as changing jobs? You should check Money Magazine’s cost-of-living comparison tool to find out how salaries might be affected. Also check the salary wizard on the Monster.com Web site.
- The Salary.com Web site, which allows you to find the high, low and median pay ranges for dispatchers (and other positions).
- The Payscale.com Web site has median pay information for public safety dispatchers.
- A July 2014 news article provides a perspective on the stress of being a public safety dispatcher.
If an agency has an application deadline for a job position, it is listed in red. Even listings without a deadline may now be closed. So, check the date of submission (small type at the end of the listing) to see if the listing is recent, and then contact the agency to see if they are still taking applications.
Older and expired listings are listed by region–check the map to find them. Consult the older listings to learn about job requirements in general, salary ranges and application requirements. You can also use the older listings to find agencies that have hired in the past, and who may be taking applications, but are not listed on this Web page.
The listing at the top was posted most recently.
Public Safety Communications Manager
City of Oceanside (S. Calif.), salary: $3,061 to $3,908 biweekley. The Public Safety Communications Manager assumes full management responsibility for all dispatching services and activities; recommends and administers policies and procedures; manages the development and implementation of goals, objectives, policies and priorities for each assigned service area; establishes, within departmental policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly; plans, directs and coordinates, through subordinate level staff, the work plan for dispatching operations; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems; assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes; analyzes, develops and implements communication and technical services policies and procedures pertaining to emergency response services, and community-based policing services; recruits, selects, trains, motivates and evaluates division personnel; provides or coordinates staff training; works with employees to correct deficiencies; conducts internal investigations; implements discipline and termination procedures; oversees and participates in the development and administration of the division budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary; explains, justifies and defends division programs, policies and activities; negotiates and resolves sensitive and controversial issues; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of communications, technical services management; responds to and resolves difficult and sensitive citizen inquiries and complaints; and performs related duties and responsibilities as required. Visit our Web site for full information and to apply on-line. Open continuously.
The Contra Costa County Office of the Sheriff (Northern California) is recruiting men and women for a challenging career in the Sheriff’s public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff’s Dispatcher II within one year of employment. This is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance and may qualify for a bilingual differential upon passing a language proficiency evaluation. Sheriff’s Dispatchers are assigned to the Communications center located in Martinez, near I-680 and SR-4. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from computerized data systems; managing radio communication for multiple (anywhere from 15 to 50) patrol units operating in the field at any given time and provide ancillary dispatch services and call-out support to over three dozen municipal agencies and districts, including the Office of Emergency Services, Emergency Medical Services Agency and Animal Services Department. Weekend, holiday and overtime work is required. All overtime is compensated at 1-1/2 times regular hourly rate. Specialized assignments include Communications Training Officer, Communications Training Instructor, Special Events Dispatcher, and Tactical Dispatcher. The Communications Center features modern computer-aided dispatch, radio and telecommunications equipment as well as ergonomically-adjustable work stations and individual task lighting. Background noise varies depending on the call and radio workload. Work involves prolonged periods of sitting and wearing a headset. Typically work stress and pressure is generated by the need to appropriately and quickly handle emergency and routine events, often simultaneously. Desirable qualities for Sheriff’s Dispatch candidates include the ability to read, comprehend and retain information, ability to remain calm in stressful situations, adaptability, ability to act promptly and decisively, ability to make practical, logical decisions, be able to communicate clearly, accurately record and relay information, perform multiple tasks simultaneously, understand and carry out verbal and written instructions, maintain a professional demeanor even under stressful conditions, and maintain a cooperative working relationship with peers and supervisors. Applicants are encouraged to apply on-line at our Web site.
Public Safety Radio Dispatcher Trainee
San Jose Fire Department (Calif.), salary range: $2,352.00 biweekly during training, $67,912.00 to $82,555.20 annually thereafter. This position is a dynamic and integral link in the chain of public safety for the City of San Jose. PSRDs answer emergency (9-1-1) and non-emergency calls from the public, gather information from callers, dispatch appropriate field resources, provide callers with life-saving medical and safety instructions, track the status of field resources, handle resource requests from field units, and assist in the management of emergency events and city-wide field unit coverage. The selection process may include: one or more panel interviews, a practical skills examination, a comprehensive background investigation, polygraph, psychological exam, medical exam, and an initial probationary period. For more information about the position, and to submit your electronic application, please follow the links on our Web site. Job application period closes on Tuesday, November 18, 2014.
Communications Dispatcher – Lateral
City of Santa Rosa (N. Calif.), salary: $61,347 to $74,542 annually. A minimum of one year of full-time work as a 9-1-1 public safety law enforcement dispatcher with a law enforcement agency performing the full range of call-taking and radio dispatching duties within the last five years. The most qualified applicants will have a minimum of two years of full-time work as a 9-1-1 public safety law enforcement dispatcher within the last three years; possess a California P.O.S.T. Public Safety Dispatcher Certificate; and have successfully completed a probationary period of at least 12 months duration in a public safety dispatcher position. Visit our Web site for full information and to apply on-line.
Communications Dispatcher Trainee
City of Santa Rosa (N. Calif.), salary: $43,758 to $54,309 annually. We are looking for enthusiastic and responsible applicants for the entry level position of Communications Dispatcher Trainee. We offer paid classroom and on-the-job training and an opportunity to provide a vital service to the Santa Rosa community. Communications Dispatchers receive emergency and routine calls for police emergency assistance; accurately evaluate and process routine and life-threatening emergency radio and telephone communications. Our Emergency Communications Center operates 24 hours a day, 7 days a week and is staffed by a team of 22 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Visit our Web site for full information and to apply on-line. Closing date: This recruitment will close after the receipt of the first 300 applications and/or on November 7, 2014, whichever first occurs.
Assistant Director 911
Augusta (Geo.), salary: $58,227 a year. Assists in directing the staff unit that is responsible for the operation and administration E911 Public Safety Answering Position (PSAP) and Law Enforcement/Fire talk groups within the guidelines of federal and state laws, departmental regulations, and County ordinances, policies and procedures. Assist with the management and administration of operations of the County’s E-911 Center, to include overseeing activities of communications officers engaged in processing requests for emergency/non-emergency assistance and dispatching appropriate units, overseeing operation and maintenance of E-911 Center computer/communications equipment, and assuming command of the E-911 Center in absence of the Director. Reports to the Director and works with co-workers, volunteer workers, purchasing agents, County commissioners, neighborhood organizations, public safety personnel, and the public to provide administrative support. Visit our Web page for complete information and to apply on-line. Closing date: November 4, 2014.
Police Communications Manager
Arizona State University Police Department (Tempe, AZ)., salary: $39,650 to $61,000 yearly, depending upon qualifications. Plans, develops, implements and manages 911 and radio communication policies, procedures and practices by reviewing current state/federal laws and regulations, staffing, and equipment to ensure compliance. Actively participates in the recruiting, hiring, and interview process for Communication Center staffing. Prepares and maintains personnel schedules to ensure adequate staffing to provide response level in accordance with set standards for a 24/7 operation. Excellent benefits include tuition waivers for employee and dependents at any of Arizona’s three state universities. Visit our Web site for more information and to apply on-line. Application deadline: November 5, 2014 at 3 p.m. Ariz. time.
California State University–Long Beach, salary range; $3,096.00 to $4,645.00 per month. Starting salary may be set as high as $3,500.00 per month based on experience. The University Police Department, through its philosophy of community-oriented policing, has a long-standing tradition of providing quality services to the University and the surrounding community. Our Mission is to provide community leadership by establishing a secure and peaceful learning atmosphere, reducing crime by educating the campus community in areas of personal safety and crime awareness, promoting community involvement in issues affecting public safety, continuing to increase the professionalism of department personnel through expanded training, maintaining an effective operational plan to respond to campus emergencies, and maintaining a positive working environment that facilitates employment growth. This Dispatcher serves as the first point of contact for the public when calling or entering the campus law enforcement headquarters. The incumbent will receive and disseminate information to the public, law enforcement/security personnel, act as the net controller for the campus’ radio frequencies and provide data entry and retrieval for the Department’s various automated systems. Knowledge, Skills & Abilities: Communication skills and the ability to work under pressure are important personal qualities for the ideal candidate. the incumbent will have experience and knowledge in various computer programs and dispatch communications equipment. Knowledge of law enforcement methods, traffic control, and arrest safety procedures. The successful candidate will possess the ability to react effectively to emergency and stressfull situations and communicate through excellent oral and written communications, focusing on providing the best of customer service. Proficient at writing clear and concise reports. Ability to multitask and make sound decisions. Additionally, the ideal candidate will be able to maintain confidential information. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university’s commitment to a “vision of excellence.” Visit our Web site for the full job description and to apply on-line. Closing date: November 4, 2014.
Emergency Sevices Dispatchers
The Town of Vail (Colo.) , salary range: $21.70 – dependng upon qualifications. We are now accepting applications for future openings as an Emergency Services Dispatchers to join the Communications Department. Our state of the art communication facility is located in Vail, and dispatches emergency service calls 24-hours per day – 365 days a year, for 13 public safety agencies in Eagle County. This role ensures community safety through effective communications duties via phone and radio systems to support county-wide Police, Fire, and EMS agencies. Dispatch duties include, but are not limited to: receiving and analyzing 911 calls as well as non-emergent and TTY phone calls for Police, Fire, and EMS service; Performing Emergency Medical Dispatch when appropriate; Operating and utilizing the Computer Aided Dispatch Computer System (CAD) throughout all calls for service; Distributing calls for service via the 800 MHz radio system; Receiving and monitoring alarms throughout Eagle County; Performing various requests on the CCIC/NCIC system including warrant entries; Updating the media broadcast information on road conditions; Initiating the Emergency Alert System when needed; Training new dispatchers and being responsible for individual projects. Visit our Web site for complete position information and to apply on-line. 10/14/2014
Public Safety Dispatcher
City of Pinellas Park (Fla.), starting salary: $16.1669 per hour. Position: Without close supervision, performs work of high stress in the interaction between police officers in the field and residents calling emergency situations; obtaining information from the callers and relaying the information to the officers. Qualifications: Receives phone calls from the general public. Must have the ability to access the caller’s needs and determine if police officer assistance is required. In emergency situations, must be able to remain calm under stressful conditions while obtaining accurate information from the callers and transferring those facts to the appropriate authorities. Will track officer locations, run checks on vehicles, people, registrations, articles for warrants, etc. Must type at a minimum of 30 words per minute. Requires knowledge of logging procedures for dispatchers and skill in operating radio communications equipment and logging activities simultaneously. Must be able to work any shift, including nights, weekends, holidays and overtime. Requires a high school diploma or the equivalent, and one (1) year of high volume telephone contact involving callers who are upset, angry, stressed, or disagreeable. Requires passing a CritiCall aptitude test and thorough background screening in compliance with established rules for accessing classified and confidential computerized information systems. State Certification is also required and must be obtain within a year of employment. Preference given to State Certified Dispatchers. Visit our Web site for more information and to apply on-line. Closing date: October 24, 2014.
9-1-1 Call-Taker / Dispatcher
Clark Regional Emergency Services Agency (CRESA) (Vancouver, Wash.), salary: $20.55 to $31.86 per hour, with entry-level candidates starting at $20.55. We are are currently hiring for 9-1-1 Call-Taker / Dispatcher, who answer and process 9-1-1 calls and perform Emergency Medical Dispatch for callers with medical response needs. In addition to all call-taking duties, 9-1-1 Communications Dispatchers also dispatch police, fire and medical services. call-taking and dispatching work requires extensive computer skills, data entry, critical thinking and independent judgment. Call-Takers and Dispatchers must handle calls from angry, scared, depressed or impaired callers. They must think quickly and make correct decisions in stressful and life-threatening situations. Once hired, Dispatchers-in-Training go through extensive on-the-job training to learn all aspects of 9-1-1 call-taking and, if selected for additional training as a Dispatcher, dispatching for police, fire and medical services. Call-Taking training takes approximately 6+ months. Dispatcher training takes approximately 16 to 20 months. Visit our Web site for full position information and how to apply through the National Testing Network. All testing must be completed by November 7, 2014.
Clackamas County Communications (Oregon City, Ore.), Trainee Salary: $22.31 – 23.44 per hour, Lateral Dispatcher Salary: $25.69 – 32.37 per hour, plus excellent benefits. Current work schedule is 4 days on, 4 days off, 10 hour days. Clackamas County Communications (C-COM) is a consolidate public service answering point answering 9-1-1 and non-emergency calls for 15 different police, fire and medical agencies within Clackamas County. This recruitment is for dispatch trainees and lateral dispatchers. Please visit our Web site for a list of job duties and responsibilities along with information on the application process. Clackamas County, in north central Oregon, is one of the four counties that make up the Portland, Oregon, metropolitan area. The county encompasses 1,879 square miles and offers a devise area to live and work. This recruitment is for qualified candidates to work as telecommunicators in a busy public safety dispatch center. All applications must be received prior to 5 p.m. (Pacific Time) on November 12th, 2014.
Public Safety Dispatcher
City of Bellingham (Wash.) What-Comm 911, salary: $3,464 per month while in training, $3,673 per month when fully trained. On the shores of Bellingham Bay with Mount Baker as its backdrop, Bellingham is the last major city before the Washington coastline meets the Canadian border. The City of Bellingham, which serves as the county seat of Whatcom County, is at the center of a uniquely picturesque area offering a rich variety of recreational, cultural, educational and economic activities. A Public Safety Dispatcher receives and processes telephone requests for police, fire and medical emergency response. The person in this position determines the nature, urgency and jurisdiction of a call and either dispatches public safety personnel and equipment to the scene of the emergency or transfers the call to the appropriate jurisdiction. The Dispatcher enters information from the caller and responding units into a computer-aided dispatch software program and continually updates the status of those responding to the incident. The What-Comm Dispatch center serves as the Public Safety Answering Point for Whatcom County. The center also serves as the activation point for the AMBER Alert Plan for North Puget Sound. To apply and sign up for pre-employment testing, go to National Testing Network Web site, click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. Testing will be available in Bellingham, WA on Oct. 16, 2014 at 2 p.m. See the Web site for details. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. All testing through National Testing Network (NTN) must be completed by the closing date October 31, 2014 at 5 p.m.
Fire Communications Operator
City of Glendale (S. Calif.), salary: $3,725.00 to $5,717.00 monthly. Under general supervision, this position performs a full range of radio-telephone operational duties in the dispatch of public safety personnel and equipment and specialized operational duties in the Verdugo Fire Communications Center. The Verdugo Fire Communications Center provides fire/rescue dispatch services to 13 cities and entities throughout the Southern California area. This position requires a high school diploma or GED; completion of some college coursework is highly desirable. Bilingual with Spanish and/or Armenian and prior experience in two way radio operation in a public safety emergency communications dispatch system or knowledge of computer video terminal operations are desirable. Application deadline is Monday, October 6, 2014. For more information, visit our Web site or call (818) 548-2127.
Police Communications Shift Supervisor
City of Glendale (S. Calif.), salary: $4,129 to $6,336 per month. Under general direction acts as a lead worker and supervises assigned shift of personnel responsible for receiving requests for Police service and dispatching appropriate personnel. This position requires three years of full-time employment in a public safety emergency communications facility utilizing a computer-aided dispatch system (CAD) and completion of a California Peace Officers Standards and Training (POST) Basic Dispatcher Course or a POST recognized equivalent level of training. Application deadline is October 10, 2014. For more information or to apply, visit our Web site.
Oregon State Police, Northern Command Center (Salem, Ore.), salary: $3,249 to $4,587 monthly. he State Police Telecommunicator 2, as part of a statewide network, is responsible for communication coordination between field officer, local and county law enforcement and emergency services, State agencies, and the public within a large geographic area encompassing multiple counties, cities, and towns. In addition, the duties are supportive of the State Police teletype network, computer-assisted dispatch, the statewide and nationwide networks, and their included data bases. Major duties include, but are not limited to: Receives radio requests using multiple radio frequencies involving police, highway, and other emergency services for wanted/missing persons, stolen property, stolen vehicles, vehicle registration and driver’s license information; obtains and transmits information to officers; accurately logs information and requests on Department computer assisted dispatch system; Performs inquires and interprets information from the Law Enforcement Data Systems (LEDS), DMV, National Crime Information Center (NCIC), and National Law Enforcement Teletype System; uses this information with its interface with the computer assisted dispatch system; disseminates law enforcement information; makes data entries; sends and receives messages nationwide; Directly receives or through the computer assisted dispatch notification by Telecommunicator 1 incoming telephone reports of accidents, complaints, criminal activities, and calls for general police assistance and records them into the Department’s computer assisted dispatch system with 100% accuracy. Uses codes, maps, and other resources to route information; and Responds to telephone questions on traffic, criminal, and fish and game laws; provides general telephone information to the public. Visit the job Web page for complete information and to apply on-line. Closing date: October 14, 2014.
Oregon State Police, salary: $3,547 to $5,231 monthly. This recruitment is for permanent full-time positions with Oregon State Police, Southern Command Center located on the Rogue Valley Highway in Central Point, Oregon. We are the provider of Premier Public Safety Services for Oregon each and every day. Our mission is to enhance the livability and safety for the State of Oregon by protecting the people, property, and natural resources of the State. The OSP workforce is comprised of more than 1,200 sworn and professional staff in the areas of patrol, criminal investigation, forensic services, medical examiner, state fire marshal, gaming regulation, fish and wildlife regulation, public safety communications, and information management with a biennial budget of approximately $339 million total funds. Duties & Responsibilities: Supervises employees in the day-to-day operation of the center. Coordinates work assignments; advises subordinates in work-related matters. Makes critical decisions that require immediate response by field personnel in the event of emergencies. Monitors work performance. Submits evaluations to the Command Center commander. Keeps the Command Center commander informed of all pertinent information relating to the operation of the center. Acts as liaison between the Command Center and customers including department personnel, 9-1-1 centers and the general public. Keeps the Command Center commander apprised of critical information. Applies and explains provisions of law, rule, policies/regulations relating to Law Enforcement Data Systems (LEDS), National Crime Information Center (NCIC), and National Law Enforcement Teletype System (NLETS), State Police policies and other relevant statutory and regulatory publications to subordinate and management staff, field officers, the public, and other criminal justice agencies. Travels and meets with customers from time to time to promote understanding of the Command Center. Completes administrative duties relating to the Command Center. This includes tracking and managing work schedules, submitting reports, reviewing and approving training requests. Develops and/or administers training programs for existing and/or new personnel. Participates in development of operational plans for efficient and effective assignment of staff. Assists employees with dispatching or call taking duties during peak periods. Must be able to meet minimum standards (please see attached) for employment as a telecommunicator as required by Oregon Administrative Rule 259-008-0011 and obtain certification within 18 months of employment. Decides and administers discipline up to and including termination, in accordance with policies and procedures. Responds to grievances and interprets the collective bargaining agreement. Completes performance appraisals. Makes recommendations for awards/recognition when appropriate. Conducts interviews for new personnel and makes final recommendations to the Command Center Commander. This is a management service position and not represented by a union. This recruitment will be used to establish a list of qualified applicants and may be used to fill future openings. This recruitment will remain open until filled and the hiring manager may choose to close it at any time. The first review of applications will occur on October 13, 2014. Therefore, at the agency’s discretion, application materials received after October 13, 2014 may not receive consideration. Visit the job position Web page for full information and to apply on-line.
Winbourne Consulting for the State of Massachusetts, compensation: $35.00 hourly. We have 10 openings for Next Generation 9-1-1 trainers starting on September 1, 2014. Responsible for providing Training Instructor Services related to NG 9-1-1 Equipment Operations, Conversion and Administrations or other future training instructor classroom services that may be developed or offered with up to 15 students at various locations across the State, including days, evenings and nights. The person in this role will be responsible for: Providing all instructional and training services as may be required; Processing all documents associated with courses; Monitoring and tracking training material and maintaining inventory of materials at each training facility: the upkeep of each training facility associated with the Department. Winbourne Consulting provides extensive experience in the breadth of issues vital to 9-1-1 centers, including those related to the facility, operations, technology and human resources. Download (pdf) the full job description. To apply, send a resumé in Word format to David Derbonne, Training Coordinator, Winbourne Consulting, LLC, with cover letter addressing previous training history. Email: DDerbonne@w-llc.com.
City of Naperville (Ill.), salary: starting is $21.39/hour. Upon completion of training, wage increases to $22.43/hour. After completing the 15-month probationary period, wage increases to $24.09/hour. We are currently hiring for 911 Telecommunicator. The City of Naperville is a dynamic Illinois community of 145,000 residents, conveniently located 28 miles west of Chicago. Our municipal government employs approximately 950 dedicated individuals in a wide range of job categories. Money Magazine consistently rates Naperville as one of the best cities in the United States in which to live. This job is a shift position (it is staffed 24 hours per day, including weekends and holidays). You must be able and willing to work any of the three shifts. Specific duties include: prioritizing calls and dispatching appropriate units; entering warrants into state/federal law enforcement databases; monitoring alarm systems; and performing a variety of general support duties related to public safety communications. Must be at least 18 years old, lawfully work in the U.S., High School Grad/GED, Illinois driver’s license, ability to read/speak English, two years of college and prior experience preferred. Preferred candidates will possess previous experience in receiving and processing service calls in a law enforcement or fire agency environment, and/or familiarity with computer-aided dispatch (CAD). Our training program is 24-26 weeks in duration; newly-hired employees will learn from different certified trainers on each of the 3 shifts during this period. Upon successful completion of training, he/she will be assigned to a shift. Uniforms are supplied after training. Days off are rotating. This is a Union position. To apply and sign up for pre-employment testing, go to the National Testing Network, click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. Upon passing the NTN test, the department will select candidates for a panel interview with members of the supervisory staff and a separate “sit-along” and peer interview in our Emergency Communications Center. In addition, post-interview activity includes a police background check and a polygraph examination. If selected for the position, post-offer contingencies include a psychological evaluation as well as a drug screen and physical. All testing through National Testing Network must be completed by October 11, 2014 at 10 p.m.
Regional Duty Officer
Florida Highway Patrol, Miami Regional Communications Center, salary $32,168.16 annually ($2,680.68 Monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Visit our Web site. Notice: This position closes at 11:59 PM on October 1, 2014.
911 Dispatch – Emergency Services Specialist
City of Wheat Ridge (Colo.), salary: $18.75 to $22.96 hourly. We are currently hiring for 911 Dispatch – Emergency Services Specialist. City Information: Wheat Ridge embodies the deep roots of a City with a rich history and a strong sense of community. Its central location provides shorts commutes to major interstate highways, the majestic Rocky Mountains, and the amenities of the large metropolitan City of Denver, Colorado. Department Information: The Vision of the Wheat Ridge Police Department is “Exceptional People Providing Exceptional Service”. The employees of this organization have set a very high bar in order to meet both internal and external expectations of providing quality law enforcement services. Striving to be an exceptional organization also means that the organization constantly looks for opportunities to improve its operational efficiencies and effectiveness, while consistently remaining fiscally accountable to the citizens. To apply and sign up for pre-employment testing, go to the National Testing Network Web site, click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. All testing through National Testing Network (NTN) must be completed by November 14, 2014.
Police Dispatcher/Dispatcher Trainee
City of Simi Valley (S. Calif.), salary: Trainee: $20.99 per hour, plus excellent benefits. Salary will increase to $21.52 per hour on December 29, 2014. Dispatcher: $23.72 to $30.26 per hour, plus excellent benefits. Salary will increase to $24.31 to 31.02 per hour on December 29, 2014. Performs a variety of dispatching duties for emergency and non-emergency calls, dispatches police officers to call for services, and operates a variety of communication equipment including radio, telephone, and computer systems. Dispatcher – Education and Experience: Equivalent to graduation from high school and two years of increasingly responsible communications or dispatch experience. Additional specialized training in communications or a related field is desirable. Dispatcher Trainee – Education and Experience: Equivalent to graduation from twelfth grade. Additional specialized training in communications or a related field is desirable. Special Requirements: An original typing certificate less than six months old, from a City approved testing service, demonstrating a net speed of 35 w.p.m. must be submitted. The first 150 applications will be accepted until October 15, 2014. To apply, visit our Web site, call (805) 583-6743, or at 2929 Tapo Canyon Rd., Simi Valley, CA. EOE
Emergency Dispatcher / Center Site Lead / Lead Alarm Technician
Gonzales Consulting Services, Inc. for locations in Dulles (Virg.) and Fort Worth (Tex.). Gonzales Consulting Services, Inc. (GCS) is a dynamic and progressive company that is on the leading edge of technology. We provide quality information systems, financial, and management services to a broad range of organizations. Our clients include small businesses and all levels of government, including those that have public safety and security functions. We seek competent, well-trained individuals who focus on achieving customer satisfaction. Customer service, integrity, and competence are the words by which we live. Download (pdf) the current job descriptions or visit our Web site for application and contact information. 9/17/2014
New Mexico Department of Public Safety – Dispatcher I Non-Certified – salary $19,261 to $33,480 Annually. The Department of Public Safety (DPS) is recruiting for Non-Certified Dispatcher I candidates who will receive on-the-job training to become fully certified police dispatchers. These positions are located statewide to support the various New Mexico State Police and Motor Transportation Police Districts, with current openings in Albuquerque, Santa Fe, Espanola and Gallup. Trained and certified Dispatchers’ responsibilities are to operate a complex multichannel radio console, computerized telephone and teletype equipment that provides communication to local law enforcement agencies, to answer and assist emergency and non-emergency calls, and direct those calls to appropriate law enforcement personnel. Visit the New Mexico State Personnel Office Web site to submit an online application. Closing dates vary by duty station and include September 24, 2014 and October 10, 2014.
New Mexico Department of Public Safety – Dispatcher II – Certified – salary $23,524 to $40,913 Annually. The Department of Public Safety (DPS) is recruiting Certified Dispatcher II candidates. These positions are located statewide to support the various New Mexico State Police District and Motor Transportation Police Districts with current openings in Albuquerque, Santa Fe, Espanola and Gallup. This position is responsible for operating a complex multichannel radio console, computerized telephone and teletype equipment that provides communication to local law enforcement agencies, for answering and assisting emergency and non-emergency calls and directing those calls to appropriate law enforcement personnel. Hired dispatchers will be paid relative to their total years of experience as a CERTIFIED dispatcher. Visit the New Mexico State Personnel Office Web site to submit an online application. Closing dates vary by duty station and include September 24, 2014 and October 10, 2014.
911 Call Taker
Intrado Inc. part-time and full-time. We are the nation’s leading provider of 9-1-1 infrastructure systems and services. Founded in 1979, Intrado’s wide range of offerings include 9-1-1 data management, location determination services, 9-1-1 call handling solutions, and Next Generation 9-1-1 capabilities for telecommunications providers and public safety agencies across the country. The company’s unparalleled industry knowledge in data management of critical information, deployment and support of highly reliable networks and systems, and deep understanding of public and personal safety emergency communications needs make working at Intrado more than just a job. Working at Intrado is “work worth doing!”
Responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures.
- High school diploma required. Associate’s degree in communications, business, or similar field preferred. Equivalent work experience in a similar position may be substituted for educational requirements
- One year experience in emergency services dispatching in a 9-1-1 center or similar environment required
- 24/7 on call experience preferred
- Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required * May be required to work varying shifts
- Bilingual in English and Spanish (skill may or may not be required dependent upon position that is open)
Read the full job description and apply on-line at our Web site.
Police 9-1-1 Dispatcher
City of Ripon (N. Calif.). full-time: $21.56 to $26.21 hourly, part-time: $20.73 hourly. We are is accepting applications for full-time and part-time Police Dispatchers. Part-time positions will be scheduled to work 25-30 hrs/wk. Responsibilities include receive, monitor and transmit verbal communications via telephone and radio with officers as well the general public. Applicants must submit an application with a resume, current typing certificate with a minimum of 45 WPM. On-line typing certificates will not be accepted. The Ripon Police Department Communications division provides dispatch services for both the Ripon and Escalon communities. Trainees will be required to work dayshift, swing shift and graveyard rotations on weekdays, weekends, and holidays. For a complete description of the job title or to download an application, please visit our Web site. Applications will be accepted on a continual basis until positions are filled. Applications can be mailed to, or turned in to the Ripon Police Department located at 259 N Wilma Ave, Ripon, CA 95366.
9-1-1 Calltaker / Police / Fire / EMS Dispatcher
The City of Plano (Tex.) Public Safety Communications Department, base starting salary: $17.11 per hour. We are a state-of-the-art facility with a focus on technology, safety, and professionalism. We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team. We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work! Incumbents will initially be trained to answer incoming non-emergency and 9-1-1 calls for service. This includes accurately entering calls for service via a Computer Aided Dispatch system and being able to control stressful situations in a calm and concise manner while performing multiple tasks. Calltaker training also includes radio dispatching of Animal Services personnel and various other customer service oriented tasks. Additional training shall include being trained on at least one out of the three following radio dispatch disciplines: Police Dispatch, Fire Dispatch, Police Information Radio (NCIC), depending on department need and training schedule. Dispatch positions include, but are not limited to, all of the duties of Calltaker training, dispatching and maintaining accurate status of emergency responders, conducting computer searches through various local, state and national databases, initiating the City’s emergency warning system, and monitoring multiple radio channels. Visit our Web site for full position information and to apply on-line. This job posting will be open through October 10, 2014, but may close without notice if all positions are filled.
Public Safety Dispatcher
The City of Avondale (Ariz.) , salary range: minimum $18.05 per hour. We are currently accepting applications for Public Safety Dispatcher. Avondale is a modern city, near the heart of the Phoenix-metropolitan area. The population is expected to reach 123,000 by the year 2020. The anticipated build-out population is estimated to be 170,000 residents. That rapid growth makes Avondale one of the fastest-growing communities in the Valley, and the nation. Over the last decade, housing starts grew more than 700% with a current average home price of $200,000. Household income has steadily increased and is currently estimated at $72,024. Avondale is growing rapidly which brings increased demand for public safety services. The Police Department has adopted a philosophy of Community Oriented Policing to aid in serving the public and is guided by Arizona Revised Statutes, by Avondale Municipal Codes, and by the Police Department’s Vision, Mission, and Values. We offer a variety of career opportunities for sworn and civilian police employees. The future is very bright for Avondale in terms of economic development and residential growth, all of which equates to a well trained professional city government system with a professional police department. The Avondale Police Department has: 115 sworn positions, 54 civilian positions and volunteer positions. Please visit the Avondale Web site for additional disqualifiers pertaining with employment with the Avondale Police Department. To Apply: Applicants must fill out the City of Avondale application, available on this Web page. Applicants must also apply and sign up for pre-employment testing by the National Testing Network. Click on FIND JOBS and then EMERGENCY COMMUNICATIONS JOBS, select our department and read over all the requirements and if qualified, Select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. Avondale applications must be submitted by October 3, 2014 at 11:59 p.m. All testing through National Testing Network must be completed by October 4, 2014.
Public Safety Dispatcher
City of Long Beach (S. Calif.), salary: $3,723.00 to $6,343.00 monthly. Long Beach is a dynamic city covering over 52.3 square miles and featuring 8 miles of shoreline, beaches and scenic marinas. It is the 5th largest city in California and the 32nd largest city in the United States. Long Beach is also the most diverse community with a population of over 487,000 and offers its residents and visitors entertainment, shopping, fine dining, golf courses, cruise lines, historical and cultural districts and tourist attractions like the Aquarium of the Pacific, Farmer’s Market, Toyota Grand Prix, Long Beach Museum of Art, Queen Mary, and the Pike at Rainbow Harbor. Long Beach Unified School District received the Broad Prize for the Best Urban School District. Long Beach is a city where you can live, work and play. Examples of Duties: Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. For more information, visit the city’s Web site and download (pdf) the PSD information packet.To apply and sign up for pre-employment testing, go to the National Testing Network Web site, click on FIND JOBS, and then EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook.
City of Westerville (Ohio, salary: $18.69 to $24.29 per hour, no benefits. We are currently hiring for a part-time Communications Technician. Westerville (pop. 37,000) is the northern suburb of Columbus (Ohio). Westerville is a full service city which is committed to providing excellent customer service and emergency services to the residents. The Division of Communications dispatches emergency services calls for both the Police and Fire departments. Three shifts are staffed with fully trained, competent staff members. Necessary Certifications: Ability to obtain and maintain EMD certification from the State of Ohio and LEADS certification. Schooling Prior and Post Hiring: High School diploma or GED. Shift Work: The work schedule for part time Communications Technicians involves a guaranteed 16 hour per week set schedule. Additional hours may be worked to fill in for full time workers who are on approved leave time. All hours worked outside of the set schedule are optional. Applicants will be fully trained before they are permitted to work independently. To apply and sign up for pre-employment testing, go to the National Testing Network Web site, click on FIND JOBS and then EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. The department also requires the candidate to complete a Personal History Questionnaire. You can access the questionnaire through your candidate NTN account. The PHQ must be completed by the closing date or you may not be considered further in the process. For questions concerning the testing process, please contact NTN Customer Support at 866-563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. All testing through National Testing Network (NTN) must be completed by October 31, 2014.
Public Safety Answering Point Manager
City of Laramie (Wyo.), salary Range: $53,235 to $71,880 annually. The City of Laramie is accepting applications for a Public Safety Answering Point Manager. Under direct supervision of the Chief of Police, this position is responsible for the overall management of the Laramie Albany County Records and Communications (LARC) Division of the Laramie Police Department. Supervision includes both the Dispatch and Records Units of the Police Department. The PSAP Manager holds a civilian equivalency to the sworn rank of Commander with the Police Department. Application Deadline: Open until filled. Download (pdf) the full job description, and visit our Web site to obtain an application, or pick up at the Laramie Workforce Center located on 3817 Beech Street, Suite 100. 9/5/2014
Public Safety Dispatcher
City of Wylie (Tex.), starting rate: $18.21 per hour. We are accepting applications for Dispatcher. If you meet the qualifications for this position and would like to be considered for employment, please submit your application to the Human Resources Department. The City of Wylie (pop, 44,000) is seeking a Dispatcher. Located 24 miles outside of Dallas (Tex.) between the cities of Plano and Rockwall, we strive to be an employer of choice with outstanding benefits and a professional working environment. General job duties include: Receives requests for police, fire and emergency medical services; dispatches public safety units; operates various telecommunications equipment; prepares reports; maintains files. This employee must be available to work any shift, holidays and weekends as needed for scheduling purposes. Wylie Public Safety Communications utilizes Computer Aided Dispatch (CAD) for call processing and dispatching, and the Priority Dispatch Medical Priority Dispatch System (MPDS) Emergency Medical Dispatch (EMD) protocols to process EMS calls for service. Download (pdf) the full job description. Open until filled. To Apply: Visit our Web site to print an application. Mail or hand deliver your application, resumé and cover letter to: Human Resources, City of Wylie, 300 Country Club Road, Wylie TX 75098. Email applications to: email@example.com. If you have questions or would like additional information, please call (972) 516-6040. 9/4/2014
Public Safety Dispatcher
The City of Meriden (Conn.) This is a civilian position in a Police and Fire Dispatch Center. Ability to work between 3 rotating shifts, weekends and holidays; considerable clerical, keyboarding and communication skills. Must be able to speak and understand English. Bilingual skills are a plus. Five additional points each for military veterans and Meriden residents will be applied to written test score. Preference and additional pay will be given for certified dispatchers with recent municipal experience. Full benefit package. Apply on-line at our Web site, or at City Hall, Personnel Department, 142 East Main St, Meriden. Closing date: Wednesday, October 1, 2014. E.O.E. Women and Minorities urged to apply.
Police, Fire, EMS Dispatcher/ 911 Call Taker
City of Allen (Tex.), salary: $17.44 to $21.37 hourly. The Communications Division is one of the most vital services for both our Police and Fire departments and also serves as the critical link between the citizens in need and responding personnel. Our Dispatchers receive and dispatch requests for Police, Fire, EMS and Animal Control emergency and non-emergency services and also provide Emergency Medical Dispatch (EMD) services. Open continuously. Download (pdf) the full job description and visit our Web site to apply on-line. 9/3/2014
Senior Public Safety Dispatcher
San Jose Fire Department (Calif.), salary range is $78,561 to $95,596. We are seeking qualified candidates for the position of Senior Public Safety Dispatcher. This is a shift supervisor classification requiring a minimum of 3 years of Public Safety Dispatch experience. Senior PSDs responsibilities include: general shift supervision, monitoring and maintaining citywide resource coverage, acting as a point-of-contact and resource for chief officers on matters related to communications and incident response, and performing all duties of the Public Safety Radio Dispatcher position (calltaking and dispatching) as needed. There are currently three openings, and the position is open until filled. The first review of applications will occur on September 5, 2014. A job flyer and further information about the position can be found at our Web site. To apply and view the full job description (which includes minimum qualifications, competencies, and job duties), visit the San Jose city Web site.
Chamblee (Geo.) Police Department, starting salary $33,405 annually. Are you interested in a rewarding career in law enforcement? We invite you to check out the Chamblee Police Department. We are currently looking to hire several Communications Officers. Duties may include the following:
- Receives and dispatches information to/from officers on the street.
- Answers 911 calls; handles appropriately
- Maintains and supports security of prisoners and jail area.
- Enters and maintains a variety of records and files through National database.
- Attends training courses as mandated by State law and department policy.
- Provides general information to the public on a variety of issues.
- Assists officer in the jail area with booking and searching prisoners.
- Completes accurate forms regarding prisoners such as fingerprint cards.
- Assists officers with various administrative duties and investigations.
- Accepts payments; processes bond receipts; issues receipts.
- Locates and secure assistance from metropolitan organizations such as DFACS, shelters, etc.
- Cooperates with Federal, State, and local law enforcement agencies and officers when needed.
- Provides basic medication to prisoners as well as provides basic first aid.
- Answers non-emergency calls.
- Contacts the business owners as needed.
Assistant Public Safety Communicatons Manager
San Mateo County (N. Calif.), salary range: $95,804.80 to $119,683.20 per year. The County: San Mateo County is located on a scenic peninsula between San Francisco on the north and the Santa Cruz and Santa Clara counties on the south. Encompassing part of Silicon Valley, San Mateo County offers a wide range of recreational pursuits, economic opportunities and numerous attractions. The 700,000 residents of the County enjoy a diverse, multicultural citizenry, cosmopolitan ambiance, temperate climate, clean air, rural open space, and a geographical location in the heart of the San Francisco peninsula. Office of Public Safety Communications: The mission of the Office of Public Safety Communications (PSC) is to provide high quality law enforcement, fire and medical dispatch and communications services to the public and public safety agencies in order to protect the health and safety of the people of San Mateo County. The PSC is one of several departments under the oversight of the County Manager’s Office. The PSC Manager directly reports to a Deputy County Manager. PSC employs 63 personnel, 11 of which are supervisory/ management including the PSC Manager, Operations Managers and Supervising Communications Dispatchers. There are five administrative staff, a Dispatch Coordinator, a Senior IT Technician and three office support staff. The remaining employees are line staff assigned to the Communications Center. PSC is divided into three divisions: Administration, Operations and Systems. The Position: Receiving general directions from the PSC Manager, the new Assistant Manager will provide leadership and guidance to management and technical staff and provide highly responsible administrative and management support in the areas of budget development and monitoring, development and implementation of policies and procedures, and in tracking of performance goals and objectives. Download (pdf) the full job description and visit our Web site to apply on-line. Application deadline: Sept. 4, 2014 at 11:59 p.m. PT.
ProTransport-1 (Cotati, N. Calif.). We are the premier provider of comprehensive medical transport services in the San Francisco Bay Area, Central Valley and Sacramento. With a customer-friendly vision and cutting-edge technological solutions, it is one of the “Fastest Growing Private Companies in America,” according to the INC. Magazine’s 2011 Top 500/5000 list. Founded on the principles of “Professional, Courteous, On Time” mobile care, ProTransport-1 has the best interests of customers in mind every time. Specializing in interfacility transportation, ProTransport-1 offers timely and satisfying medical transports that cater to the unique needs of each patient. From an internationally recognized, ACE accredited ComCenter to award-winning caregivers and fully-integrated vehicles, ProTransport-1 operates at an elite level throughout the entirety of the transport process. Our array of transport services are easy to schedule via phone, fax or TripViewer® software, while our dedicated dispatch and concierge teams offer unrivaled support to patients as well as facilities. We are actively seeking to bring on experienced Dispatchers with positive, can do attitudes to join our call center. Are you reliable? Are you a team player who enjoys working with others? Do you enjoy a challenge? If you answered yes to these three questions, please continue reading! Under the general supervision of the Communications Manager, and/or ComCenter Lead, the Dispatcher is responsible for evaluating and triaging all transport requests and deploying the most appropriate resource(s). The Dispatcher will also assist with management of incoming call volume as necessary. The Dispatcher must demonstrate the highest level of customer service while coordinating each request. Download (pdf) the full job description and visit our Web site to apply on-line. 8/25/2014
Customer Service Representative
ProTransport-1 (Cotati, N. Calif.). We are the premier provider of comprehensive medical transport services in the San Francisco Bay Area, Central Valley and Sacramento. With a customer-friendly vision and cutting-edge technological solutions, it is one of the “Fastest Growing Private Companies in America,” according to the INC. Magazine’s 2011 Top 500/5000 list. Founded on the principles of “Professional, Courteous, On Time” mobile care, ProTransport-1 has the best interests of customers in mind every time. Specializing in interfacility transportation, ProTransport-1 offers timely and satisfying medical transports that cater to the unique needs of each patient. From an internationally recognized, ACE accredited ComCenter to award-winning caregivers and fully-integrated vehicles, ProTransport-1 operates at an elite level throughout the entirety of the transport process. Our array of transport services are easy to schedule via phone, fax or TripViewer® software, while our dedicated dispatch and concierge teams offer unrivaled support to patients as well as facilities. We are actively seeking to bring on experienced Customer Service Representatives with positive, can do attitudes to join our call center. Are you reliable? Are you a team player who enjoys working with others? Do you enjoy a challenge? If you answered yes to these three questions, please continue reading! Under general supervision of the Communications Manager, and/or ComCenter Lead, the CSR is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource. This person is the “face of the company” and must provide each caller with the highest level of customer service possible. Download (pdf) the full job description and visit our Web site to apply on-line. 8/25/2014
Command Center Service Specialist
North Texas Tollway Authority (Plano, Tex), salary range: $16.41 to $20.82 per hour. Under supervision, provides communication and support services to police, courtesy patrol, wrecker, NTTA employees and contractors, and other first responders to incidents/emergencies; sometimes during stressful situations. Receives and processes 9-1-1 emergency calls, and non-emergency calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates incident response by receiving and transmitting radio, push-to-talk, and telephone calls. Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates alarm/alert panel and notifies responsible parties in a timely manner. Conducts inquiries on individuals using the automated wants and warrants system; maintains confidentiality of information. Establishes and maintains good rapport with coworkers, police, customers, supervisors, and others. Work is performed in shifts which may include weekends and holidays, 24/7. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees. Download (pdf) the full job description and visit our Web site to apply on-line.
Litchfield County (Conn.) Dispatch Inc., starting salary is between $18.99 to $23.31 an hour depending on qualifications with a top step of $28.07. The dispatcher is responsible to the Communications Manager and the Executive Director of Litchfield County Dispatch (LCD). Major duties include, but are not limited to, the following:
- Receive and transmit emergency calls and non-emergency calls via telephone, radio, or others means available.
- Operate a radio console and various computer systems.
- Maintain and record accurate and neat records.
- Assist in training of new employees.
- Maintain thorough knowledge of LCD procedures and protocols.
- Maintain and project a positive professional attitude with the public, dispatch center, fire, police and ambulance personnel.
- Hold all LCD information in confidentiality and safeguard all assets of LCD.
- Perform other duties as assigned by the Communications Manager and/or Executive Director.
Visit our Web site for the full job description and to apply on-line. Closing date: October 1, 2014.
Public Safety Dispatcher IV
State of Nevada, Department of Public Safety, annual salary: $41,906.16 to $61,950.96. Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. Nevada Classified employees are required to take 48 hours of unpaid furlough time per fiscal year (part-time prorated) through June 30, 2015. Mandatory Special Requirements: A typing certificate (issued within the last 6 months) must accompany your application and must verify your NET typing speed of at least 45 words per minute. No online typing tests will be accepted. This typing certificate may be attained through any Job Connect office, Manpower or other staffing agencies (Must have Company name, phone number and signature). This recruitment may close at any time depending up the number of applications received. Visit our Web site for the complete job description and to apply on-line. 8/7/2014
California State University, Long Beach, salary range: $3,096.00 to $4,645.00 per month. Starting salary may be set as high as $3,500.00 per month based on experience. This Dispatcher serves as the first point of contact for the public when calling or entering the campus law enforcement headquarters. The incumbent will receive and disseminate information to the public, law enforcement/security personnel, act as the net controller for the campus’ radio frequencies and provide data entry and retrieval for the Department’s various automated systems. Download (pdf) the full job description and visit our Web site (Staff & Management, Apply Here, New & Returning Applicants) to apply on-line. 8/1/2014
Support Services Coordinator
City of Amarillo (Tex.), starting pay: $17.50 hourly ($36,400/year), with excellent benefits. We are accepting applications for Support Services Coordinator with the Amarillo Emergency Communications Center (AECC). This position is responsible for creating, implementing, administering and overall coordination of the hiring selection, new hire training, continuing education, and quality assurance programs for AECC. This person will be responsible for making decisions with management oversight about the organization, requirements, and policies and procedures regarding the hiring, training, and QA programs. This person will be accountable for the outcomes of the training, quality assurance, continuing education, and hiring selection process. Some examples of responsibilities include supervising CTO’s and classroom instructors, overseeing new trainees, administering the quality assurance program, developing and presenting continuing education, tracking and reporting training hours, administering the selection process for hiring new employees, and making budget recommendations reference these responsibilities. Qualifications for education include a minimum requirement of a high school diploma or equivalent though preference will be given to those who possess at least a two-year degree from an accredited college in education, management, public safety or other related area. Qualifications regarding experience include a minimum of 3 years of experience in a public safety dispatching environment with progressive increase in responsibility and 2 of those years as a communications training officer or instructor. Experience in various aspects of law enforcement, fire or EMS or post high school education in a related field can partially replace years of experience in public safety dispatch. Please contact Judith Weshinskey-Price at Judith.firstname.lastname@example.org regarding additional information including how to apply. Applications will be accepted at least through August 15, 2014.
Metropolitan Community College (Kansas City, Mo.). Full-time staff position responsible for performing general duties related to the operation of a communications center to include; incoming communication for emergency and non-emergency assistance; dispatching necessary units using a Computer Aided Dispatch system( CAD); operating Integrated Security System (CCURE); using Regional Justice Information Services (REJIS) computer systems ; using DVTEL system for voice over IP communications with all locations; sending emergency text, e-mail and Internet messages; answering phones and providing customer service and perform related work as required. Job Requirements: High school diploma/GED; one year full-time, directly-related work experience. You must attach a completed copy of the Application Addendum in order to receive any consideration. Visit this Web site to apply on-line. EOE/M/F/Vet/Disabled
Police Communications Specialist
The University of South Florida Police Department (Tampa, Fla.), hiring salary: $30,043.67. We have has two full-time openings for the position of Police Communications Specialist. This non-sworn law enforcement position is responsible for operating the emergency communications center on a 24-hour basis. The University Police Department communications center serves as a university-wide emergency network center to include fire/intrusion alarms, Hillsborough County’s enhanced 9-1-1. system and an Emergency Notification and Blue Light Emergency phone system. The Police Communication Specialist is also responsible for operating and monitoring numerous radio frequencies, making inquiries and entries into computer systems, as well as disseminating information to the proper authority. Interested applicants must have a flexible schedule and must also be able to multi-task. Minimum Qualifications: This position requires a high school diploma or equivalent, and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification on the NCIC/FCIC computer system may be required. Preferred Qualifications: Three or more years with experience working as a Public Safety Telecommunicator for a law enforcement or emergency operation; state certification on NCIC/FCIC computer system. Special Skills/Licenses/Training Certifications: Possession of a current certification as a State of Florida 9.-1-1. Public Safety Telecommunicator preferred. The USF Police Department is a fully accredited law enforcement agency charged with protecting nearly 48,000 students plus an additional 16,000 faculty and staff members who live on or visit the campus daily. The University of South Florida is one of the largest employers in the Tampa Bay area and offers a first class benefit package which includes medical, dental, life insurance plans, retirement plan options, generous tuition program and substantial leave programs. To learn more, please visit our Web site. use position number “4573” when searching the current open positions. 7/29/2014
Police Public Safety Communications Manager
City of Maricopa (Ariz.), salary: $76,811 to $84,077.
The Maricopa Police Department is a 24/7 operation, with over 55 full time employees of which the majority are sworn peace officers. The department averages approximately 16,000 calls for service per year and is divided into four major divisions with the Patrol division being the largest. This division includes the Traffic Unit, Street Crimes Unit, Criminal Investigations, K-9 and Patrol. Maricopa Police Department provides the opportunity for community members to volunteer their time and talents to assist in police and law enforcement functions. Mission: The mission of the Maricopa Police Department is to be a leader in providing Professional, Progressive and Proactive law enforcement services to a culturally rich community. We shall continuously strive to foster a safer environment by maintaining a high state of readiness, cultivating community partnerships and creating innovative community programs. We shall strive to accomplish these objectives without prejudice, with the highest of integrity and with the support of the citizens we serve. The ideal candidate will have the ability to:
- Communicates with the general public, subordinates, other City employees, management, vendors, outside agency personnel, and other emergency service providers in order to ensure proper emergency services to the public and compliance with communications procedures/regulations;
- Instructs and/or trains others in a classroom setting or on-the-job training regarding operating procedures and on the various systems within the Communications Center;
- Serves as PSAP Manager which entails coordinating with appropriate agencies to obtain budgetary funds for equipment and coordinating policy;
- Oversees Computer Telephony Integration (CTI) related to CAD and Communications systems; Knowledge of:
- Research methods and techniques; methods of reports preparation and presentation
- Principles of customer service and public relations in governmental settings
- Operation of personal computer including job-related software applications
- Principles, methods and practices of municipal operations Skills required:
- Effective verbal and written communications skills
- Strategic thinking
- Resource management
- Managing change
Public Safety Telecommunicator
Emergency Communications of Southern Oregon (Medford, Ore.) has full-time openings for the position of Public Safety Telecommunicator. Our consolidated 9-1-1 call center provides call-taking and dispatching services to multiple fire departments and law enforcement agencies throughout Jackson County, Oregon, handling over 400,000 calls (emergent and non-emergent) per year. No previous experience is necessary; successful candidates will be given training in all 9-1-1 communication disciplines including Emergency Medical Dispatcher certification. The ideal candidate will possess swift and accurate data entry skill, keen listening and reading comprehension, plus the ability to multi-task in stressful conditions, as the position often processes phone calls, responds to radio traffic and updates the Computer Aided Dispatch (CAD) system simultaneously. The work week is 4 days on, 3 days off in 10-hour shifts, which may include nights, weekends, holidays and overtime as needed. Wages and Benefits: Beginning salary is $3,228.00 per month, with an increase after being released from training and contractual step increases thereafter. Medical/Vision benefits are included after one month and Dental after four months. ECSO contributes 10% of the employee’s monthly salary to a Deferred Compensation account and 1.2% to an HRA VEBA account. Minimum Qualifications to Apply: High school diploma or equivalent; minimum 18 years of age; no felony convictions on record. Conditional offers of employment will require the employee to pass a background investigation, physical examination, drug screen and vision/hearing test. To Apply: Visit our Web site and submit an application. To qualify for an interview, applicants must pass a CritiCall® skills test administered at ECSO. The next testing period is August 19 – August 27. This job posting may close without notice if all available testing appointments are filled.
The 911/Joint Communications Department of the County of Boone (Columbia, Mo.) is entering into an exciting period. The department is transitioning from city government to county government and is designing and constructing a state of the art facility that will be operational in 2016. The newly created 911/Joint Communications Department needs a Director and Boone County is recruiting to find a good fit for that position. Some of the responsibilities in the position include the following: Directs operations of the county-wide enhanced 911 & emergency dispatch system for police, fire and emergency medical services; Ensures the department has an overall strategic plan. Serves as the principal adviser to the County Commission on matters related to the 911 communication system; Acts as a liaison between the county, the community, and various organizations on issues pertaining to 911 functions; Reviews bid packages and recommends awards; Prepares annual personnel, operations, and capital improvement budgets, and required annual reports; Maintains compliance with State laws and regulations regarding emergency services, health, and safety issues. Columbia, Missouri is located half-way between St. Louis and Kansas City and is home to the state’s flagship university, the University of Missouri, along with 6 other colleges and universities. Columbia has 50 miles of trails, 78 parks, and 3,000 acres of park land. Columbia’s entertainment options include 4 golf courses, 6 art galleries, 3 museums, numerous live music venues, and a vibrant downtown district which hosts festivals throughout the year including the True/False Film Festival and the Roots N Blues N BBQ Festival. Apply online at our Web site or call (573) 886-4128 if you have questions. Please call in advance if you require special accommodations in order to apply. 7/22/2014
Dispatcher / Full & Part-Time
Cannon County 911 Dispatch (Woodbury, Tenn.), starting pay : $11.00 per hour. Our agency is actively recruiting one full-time Dispatcher position and one part-time Dispatcher position. This position requires working in a fast paced telecommunication center, answering both business and emergency calls as well as dispatching appropriate police, EMS, fire or other emergency response personnel. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radio frequencies, making inquiries and entries into computer systems, as well as disseminating information to the proper authority. Interested applicants must have a flexible schedule and must also be able to multi-task. Training will be provided to the successful candidates to become NCIC TIES Basic, CPR and EMD certified. Minimum Qualifications: Minimum of 18 year of age; high school diploma or GED; computer skills using Windows-based programs and data entry; prior experience in customer service is a plus; and the availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed. To apply: Contact our center at (615) 563-9751 or email at email@example.com. 7/18/2014
Emergency Medical Dispatcher
Martin County Fire Rescue (Stuart, Fla.), hiring range: $29,166 to $38,051 annually, with a max salary of $46,935. We are looking for Emergency Medical Dispatchers whose responsibilities include specialized work in communications screening, prioritizing and dispatching 911 calls. Uses Emergency Medical Dispatch/Emergency Fire Dispatch procedures to determine priority of calls and give emergency instructions over the telephone for pre-arrival medical treatment and fire safety. For more details and an application, please visit our Web site and click on Jobs at the top of the page. Open until filled.
Emergency Communications Director
Lyon County (Kan.), salary range: $43,160 to $63,377. We are establishing an Emergency Communications Center which will answer all 911 calls and non-emergency public safety calls for Lyon County. The Center will handle calls for Emporia Fire, Police, Emporia / Lyon County EMS, Lyon County Sheriff’s Office, Lyon County Emergency Management, and all seven Lyon County Volunteer Fire Departments. The director will have a staff of twenty personnel and be intricately involved in development of policy and procedure with the 911 Governing Board. Job Summary: Under the direction of the 911 Governing Board, this is an exempt position that performs administrative and supervisory work directing the staff within the Lyon County Communications Center. The Director is responsible for knowing and observing all laws, state and federal as well as understanding the county manual and resolutions which are directed toward fulfilling the responsibilities and duties of this position. This employee supervises personnel assigned to the Communications Center, prepares and presents budgets for approval by the 911 Board and the County Commission. Maintains open communication with the staff in the Communications Center, with the Commission and affiliated departments and agencies, but most importantly with the public. Knowledge of the functions of the Communications Center, strong skills in supervision, communication and organization are required for this position. Qualifications: Must possess a valid Kansas driver’s license. Five years of emergency dispatching experience is required. At least two years of Supervisory and or Management experience is preferred. Education: High school diploma or GED. Associate degree in business management, governmental administration and/or personnel management preferred. Continuing education required. Equivalent experience and training may be substituted. Must be certified on NCIC/Open Fox within six months of employment and recertified every two years. Have knowledge of Enhanced 911 software with continual training as updates are provided. Be trained in TDD/TTY within 2 weeks of employment (American’s with disabilities requirement) and EMD (Emergency Medical Dispatch) within six months of employment. Become certified in K.C.J.I.S within six months of employment; and CPR certified within one year. Download (pdf) the full job description and visit our Web site for the application. 7/16/2014
Police Communications and Technology Administrator
City of Glendale (S. Calif.), salary: $6,915 – $10,058 per month. Under general direction, this management position directs, manages, and oversees the day-to-day administration and supervision of all communications, technology and automation functions of the Communications and Technology Bureaus of the Police Department, ensuring adherence to established policies and procedures. This position requires an Associate of Arts or Science Degree in a related field and five years progressively responsible supervisory/management experience in a public safety agency with at least three years in police communications and a public safety 911 facility. A Bachelor’s degree is highly desirable. Apply ASAP; recruitment may close at any time. A City application and a supplemental application are required. For more information and to obtain a detailed job description, visit our Web site.
University of California–Riverside (S. Calif.), salary: $44,952 to $63,720. Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24 hour 7 day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. View the full job description and apply on-line at our Web site.
The Wood County (Ohio) Sheriff’s Office, salary: $15.63 start, $17.97 after 1 year, $18.18 after 2 years, step increases in 5 year increments. We are building an ongoing eligibility list for Dispatcher 1. The Wood County Sheriff’s Office is a modern progressive office that handles corrections, road patrol, civil paper service and dispatch for Wood County, Ohio. The Sheriff’s Office currently deploys 124 deputies into its core assignments plus its Detective Bureau, DARE/SRO, SRT, and CCW/SORN units. Last year the Sheriff’s Office had 26,000 calls for service and 4,400 inmates booked into its corrections facility. Area Information: Wood County covers 617.4 square miles and is situated just south of Toledo, Ohio. It is the home of Bowling Green State University, Owens Community College, Owens Illinois World Headquarters, First Solar Inc., Magna International, Chrysler Group LLC, and Wood County Hospital. Founded in 1820, Wood County has a rich history and played a vital part in the opening of the Western United States and in the war of 1812. It is home to the largest reconstructed walled fort in the United States, Fort Meigs and is part of the Maumee River Watershed with the Maumee and Portage Rivers feeding nearby Lake Erie. Every year thousands of fisherman from all over the Midwest flock to Wood County for the “walleye run”. Wood County provides a nice mix of country and city living having 5 cities, 21 villages, and 19 townships. The County is also known for its great Midwestern values, friendly people and great schools. To apply and sign up for pre-employment testing, go to the National Testing Network Web site. Click on Find Jobs and then Emergency Communications. Select the department and read over all the requirements. If qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. The department requires the candidate’s PHQ. You can access the questionnaire through your NTN candidate account. NTN suggests completing the PHQ as soon as possible so there is not a delay in your application process.
City of Roswell (Geo.) Police Department, salary range $30,607 to $38,258 annually. Ranked one of the safest cities to live in the United Stated according to City Crime Ratings, the Roswell Police Department is located just North of Metro Atlanta. Full Purpose of Classification: The purpose of this classification is to facilitate the flow of information between the public and law enforcement officers, animal control, firefighters, medical personnel, or emergency personnel by answering emergency and non-emergency calls for service and dispatching appropriate response units. Minimum Qualifications: High school diploma or GED; 1 year of work experience involving communication with the public; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain the following certifications within one year of employment: POST Registered or Certified in Communications, Emergency Medical Dispatch, GCIC/NCIC Terminal Agency Coordinator, and CPR-First Aid in the State of Georgia. Must be a United States citizen. To apply : For complete job description and application details please visit the Web site. Position open until vacancies filled. Visit our Web site for more information and to apply on-line.
Public Safety Business Specialist
Verdugo (S. Calif.) Fire Communications, salary: $4,514.00 – $6,566.00 monthly. Under general direction, this non-sworn mid-management position provides skilled and professional level administrative, budgetary and financial support to the Verdugo Fire Communications Center. Essential functions of the job include, but are not limited to, the following:
- Prepares and reviews reports for presentation to the City Council, Fire Chief, City Manager, and community groups or organizations.
- Initiates letters, memos, requisitions, budget forms, and personnel transactions forms.
- Keeps abreast of Department rules, regulations, policies, procedures, and current and emerging trends and
- practices in all aspects of the fire service.
- Facilitates the administrative aspects of new hire and promotional processes and coordinates scheduling for
- mandatory employee training programs.
- Ensures Federal, State, local, and departmental and city-wide mandatory training is monitored and completed.
- Serves as event coordinator for special events and programs and tours; ensures all logistical matters are
- addressed, and performs guest relations functions, including meeting room preparation.
- Coordinates meetings and committees and prepares meeting agendas and captures meeting minutes,
- disseminating appropriately to committees.
- Attends Verdugo Task Force Meetings and may attend other meetings as necessary or as assigned.
- Reviews scheduling requests and payroll entries for personnel.
- Responsible for compiling the Verdugo Fire Communications Center Annual Report and distributing to
- Responsible for maintaining the Verdugo Fire Communications Center website, ensuring the posting of accurate
- and timely information.
- Ensures that invoices and purchase orders are processed in a timely fashion.
- Monitors petty cash funds, receives monies, makes out receipts, reconciles and balances accounts or
- Ensures that subpoenas are processed in a timely fashion; coordinates attendance at depositions and other
- legal proceedings.
- Prepares organization and work flow charts, spreadsheets, policy and procedural manuals and written reports
- using automated equipment and a variety of computer software packages.
- Processes Public Records Requests and Incident Report Requests.
- Maintains automated or manual tracking systems and follow-up records to ensure timely action in a proactive
- Maintains databases and reference lists such as but not limited to: mailing lists, telephone numbers or
- employee records of all current and retired Department personnel or other agency information/personnel.
- Submits and follows up on service requests for facility repairs as necessary.
- Makes travel and hotel accommodations for off-site training programs; monitors training budget and tracks
- May assist in the public relations efforts of the Department by appearing at community meetings and events.
- May be assigned to represent the Department on City-wide committees. Assists in budget preparation and
- monitoring and analysis.
- Assists in contract negotiations, preparation, and related staff reports; monitors contract compliance.
- Prepares written administrative reports and conducts surveys pertaining to Verdugo and Departmental activities;
- analyzes resulting data and prepares oral or written presentations.
- Assists in purchasing and service maintenance of technical systems such as the Computer Aided Dispatch
- (CAD) hardware.
- Assists with preparation of Requests for Proposal, Requests for Information, and bid specifications.
- May assist with project and Capital Outlay purchases and management.
- May review and evaluate employee’s job performance and recommend appropriate personnel action.
- May drive on City business as necessary.
- Ensures Department services are provided with the highest customer service and ethical standards.
- Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
- Performs other related duties as assigned or as the situation requires.
Police Dispatcher – Per Diem
Pleasanton (N. Calif.) Police Department, starting salary $32.63 to $39.72/hour (max 960 hours per year). The City: One of Northern California’s premier residential and business communities, Pleasanton is well regarded as an attractive and friendly city with a strong heritage, active and involved residents, a wide variety of services, well planned business areas, a historic downtown and well-cared for homes in family oriented neighborhoods. The Department: The Pleasanton Police Department’s mission is to work in collaboration with our community to protect life and property, while enhancing the quality of life in our city. This shall be accomplished through the creative use of resources, community education and involvement, and interactive problem solving. We will strive to maintain trust, understanding, and mutual respect within our department and our city. The Position: This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature. Typical duties include:
- Answering emergency and non-emergency telephones and conducting interviews with callers to determine the nature of the call, priority and appropriate response and/or action.
- Dispatching Police Department units and, as necessary, Public Works units.
- Taking police reports and processing requests for routine information received in person and by telephone or radio.
- Performing a variety of clerical duties including: typing, confirming warrants, taking reports from citizens, fingerprinting, and processing applicable reports and records.
Candidate Requirements: The ideal candidate for Police Dispatch will be a seasoned professional in emergency dispatch and will possess:
- At least two years public safety dispatching experience.
- A high school diploma or G.E.D. equivalent.
- A valid California driver’s license.
- The ability to complete the Basic POST Dispatcher training within one year of appointment.
- The ability to accurately type at a rate of 35 wpm (net of errors).
- The knowledge and skill to perform duties described above.
- The skill to respond correctly, calmly and quickly under emergency conditions.
- The ability to communicate clearly and precisely.
- The ability to work rotating shifts that include weekends and holidays.
Visit our Web site for more information and to apply on-line.
9-1-1 Calltaker – Police/Fire/EMS Dispatcher
Plano (Tex.), starting salary range: $32,900 to $36,669 per year depending upon qualifications; overall: $35,601 to $52,262 per year. Come to work for the best 9-1-1 Dispatch Center in Texas! The City of Plano, TX Public Safety Communications department is a state-of-the-art facility with a focus on technology, safety, and professionalism. We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team. We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work! Incumbents will initially be trained to answer incoming non-emergency and 9-1-1 calls for service. This includes accurately entering calls for service via a Computer Aided Dispatch system and being able to control stressful situations in a calm and concise manner while performing multiple tasks. Calltaker training also includes radio dispatching of Animal Services personnel and various other customer service oriented tasks. Additional training shall include being trained on at least one out of the three following radio dispatch disciplines: Police Dispatch, Fire Dispatch, Police Information Radio (NCIC), depending on department need and training schedule. Dispatch positions include, but are not limited to, all of the duties of Calltaker training, dispatching and maintaining accurate status of emergency responders, conducting computer searchesthrough various local, state and national databases, initiating the City’s emergency warning system, and monitoring multiple radio channels. Minimum Qualifications: • Minimum of 18 years of age; one year experience in a customer service environment, or one year experience in a multi-task environment; computer skills using Windows-based programs and data entry or word processing experience; knowledge of telephone skills as related to a multi-function phone or PBX system; ability to type a minimum 3400 keystrokes per hour; availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed; high school diploma or GED. This job posting will be open from June 13, 2014 through July 14, 2014, but may close without notice if all positions are filled. Visit our Web site for full information and to apply on-line.
Police Technology Specialist
New Jersey Transit Police (Newark, NJ), salary range: $64,743.00 to $89,300.00. This position manages and works with NJ TRANSIT Police application systems, with a primary focus on Computer-Aided Dispatch (CAD) and Records Management System (RMS), including roll-out, maintenance, internal support and vendor communications. 2. Manages and coordinates project assignments for consultants working on assigned Police technology projects to ensure that project tasks are completed on time and consultants are working at optimal efficiency. 3. Coordinates with NJ TRANSIT Information Technology group on system needs, procedures, work flow analysis, training and other project needs to ensure that the correct software/hardware procedures and documentation are completed. 4. Monitors operating and capital budgets for assigned projects, and prepares monthly exception reporting to ensure available funding to complete project on time and within budget. 5. Identifies and procures hardware/software, associated equipment (both mobile and fixed) relevant to law enforcement technology systems and consulting services to achieve project objectives within the available procedures. 6. Maintains current knowledge of programs, and prepares a formal status report monthly to keep management and users appraised on the progress of assigned projects. 7. Works on technology projects for the Police department as needed. Knowledge, Skills Required: Bachelor’s degree in Computer Science, Systems Engineering or related area, or equivalent, and six years of experience in implementing large-scale information technology projects. Project management experience required. Background in operating and configuring different types of technology used in a multi-location Law Enforcement environment, specifically Computer-Aided Dispatch and Records-Management-Software, NCIC, and emergency response systems desired. Visit our Web site for application information. 6/11/2014
Cataldo Ambulance Service is located in Somerville (Mass.). We have several full time and part time openings available for experienced call takers/dispatchers. Cataldo Ambulance is an approved regional secondary 911 communications center serving multiple municipal emergency response contracts from Waltham Massachusetts to Newburyport Massachusetts., Dispatch centers are located in Malden, Peabody and Boston. Applicants must be able to work all shifts. Benefits package is available to full time employees. This is a professional position taking 911 and other emergency non-emergency calls for assistance from the public and dispatching EMS resources to the appropriate agencies or medical facilities. Applicant credentials include CPR, Emergency Medical Dispatch, PST-1 and 911 equipment training. For application and further details visit our Web site or email firstname.lastname@example.org. 6/11/2014
City of Englewood (Bergen County, NJ), starting salary $32,234.00 annually, with the opportunity for overtime. We are actively recruiting for the position of Emergency Dispatcher. There are several immediate openings, and interested persons are encouraged to apply without delay. Emergency Dispatchers are assigned 24/7 to the City of Englewood Police Department, and are responsible for all communications with the public, and the municipal public safety agencies, including, the Police Department, the Fire Department, the Emergency Medical Services departments, and other assisting agencies. The City of Englewood Police Department is a Public Safety Answering Point, and, subsequently, job duties further include the handling of both 9-1-1, and administrative phone lines. The Englewood Police Department Communications Center is newly renovated with state of art technology, including computers, radios, interoperability equipment, and software. Emergency Dispatchers are required to operate all technology of the Communications Center, as well as utilize numerous computer based programs during the performance of their job duties. Download (pdf) the full job description. To apply: Contact Human Resources at (201) 871-6660 as soon as possible. Resumés can be emailed to Ms. Daria Trumpet, Assistant Director of Personnel, at email@example.com. 5/12/2014
Executive Director – Public Safety Communications Consortium
St. Joseph County (Ind.), salary $70,000 to $90,000/year. Incumbent will oversee the implementation and consolidation of PSAP operations and the coordination of public safety communications for police, fire, and emergency medical services (EMS) in St. Joseph County, Indiana. Will supervise approximately 80 staff and support personnel. A minimum of a Bachelor’s degree and three years of experience in a leadership role of a PSAP required. An additional three years of experience in a leadership role of a PSAP may be considered as a substitute for the education requirement. The candidate must also have a minimum of five years’ experience as a PSAP call taker, dispatch or PSAP floor supervisor resulting in a thorough knowledge of emergency dispatch operations.. See full job description and apply online at our Web site. Click on Employment, click on Job Postings / Job Applications. EOE
System Status Controller
Allegiance Ambulance (Columbus, Tex.), a leading provider of emergency and non-emergency ambulance service, is seeking experienced applicants for the position of System Status Controller. As the first contact that customers have with our company, the System Status Controller is tasked with providing excellent customer service, exceptional problem solving skills and ensuring that each customer interaction is a positive experience. The System Status Controller is responsible for proper resource utilization through the application of dynamic system status management plans, while providing customers with first-rate service. Under the supervision of the shift supervisor and/or communications director the system status controller, uses radio, telephone, and computer systems to properly dispatch vehicles to requesting agencies, customers and the public. One year of experience as an emergency services/public safety dispatcher is preferred. Also Current certification as an Emergency Medical Dispatcher by the National Academy of Emergency Dispatch is also preferred. Allegiance Ambulance offers competitive pay and excellent benefits including health, dental and vision insurance and immediate accrual of paid time off. To Apply: Qualified applicants should submit resumés to JHaisler@allegiance-ambulance.com. Resumés may also be faxed to (512) 869-1620, Attn: Jason Haisler, Communications Director or apply online at our Web site.
Communications Director, 9-1-1 Service District
Deschutes County (Bend, Ore.). We are is seeking a strong leader who will work with key stakeholders to develop a vision for the Agency. The ideal candidate must maintain a strong relationship with staff and create professional relationships with various stakeholders and public safety agencies. Incumbent will be responsible for selecting, training, evaluating, supervising, recognizing, and motivating Agency personnel to create a team-oriented atmosphere and effectively delegate tasks. The Communications Director plans, organizes, and manages the operations of the 9-1-1 Service District including 9-1-1 dispatch operations and the automated regional public safety computer system for computer-aided dispatch (CAD), police, fire, EMS, and jail management. Employees of the Agency are represented by an employee association, and experience working in a unionized environment is desirable. Minimum Requirements: Must have extensive knowledge of the principles and practices of public administration including planning, supervision, organization, administration and the optimum use of human and material resources. A high level of communication, risk management and strategic planning skills is required. Experience working in a union environment and in building and maintaining positive labor/management relations is preferred. Education and Experience: A Bachelor’s degree in Public or Business Administration or a closely related field, and four years of managerial experience that includes two years of supervisory experience associated with emergency services, communications or a related field. May also have eight years of managerial experience that includes two years of supervisory experience associated with emergency services, communications or a related field, or any alternative equivalent combination of education and experience. This position is open until filled with first review of applications on Monday, June 2, 2014. To Apply: Visit our Web site.
Linn County (Ore.), salary: up to $4,149 per month. The Linn County Sheriff’s Office is currently building an ongoing eligibility list for Communications Dispatcher. Testing for this position is through National Testing Network (NTN). Lateral applications are being accepted. Please make note of your previous experience in your application, and PHQ. For lateral hires, salary compensation will be based on current experience level and pay (to be determined). Linn County, Oregon is a county of approximately 2,300 square miles encompassing the very best Oregon has to offer. Extending from the confluence of the Willamette River and the Santiam River, to the crest of the Cascade Mountain Range, Linn County’s terrain is as diverse as its people. From grass seed farming and specialized metals fabrication, to high-tech automation and lumber mills, Linn County is the sought-after area in Oregon for people to call home. Please visit the Sheriff’s Web site to learn about the experience of being a valuable member of our team at the Linn County Sheriff’s Office. Please refer to the official Linn County job description for full position information. To Apply: Visit the National Testing Network Web site and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select our agency and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882.
Communications Dispatcher —Lateral
Marin County Sheriff’s Office (San Rafael, N. Calif.), salary: $5,522 to $6,604 month plus shift differential. We are recruiting for Communications Dispatcher Lateral. Minimum Qualifications: Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and 2 years of current journey level experience dispatching Law Enforcement and or fire/medical resources. Must successfully complete the Marin County Sheriff’s Office training program in 911 call taking and either law enforcement or fire/medical dispatching within 12 months of appointment. About us: The Sheriff’s Office Dispatch center provides service to the Sheriff’s Office, 4 police departments, nine fire departments, six paramedic service areas, Department of Public Works and many other city and government service departments. The Communications center is the primary 9-1-1 public safety answering point for all unincorporated areas of the county, as well as Mill Valley, Belvedere, Sausalito, and Tiburon. In the Summer of 2014 the Sheriff’s Office will be moving to a new state of the art Emergency Operations Facility with windows. The ideal candidate will have experience in call taking and dispatching in a Public Safety Answering Point (PSAP) providing dispatch services to law enforcement and/or fire and EMS while utilizing a CAD and 911 phone systems. They will be an effective communicator with the ability to multi-task while providing excellent customer service. The ideal candidate will have experience using ProQA in addition to CLETS and other law enforcement databases, and certification from the National Academy of Emergency Dispatch as an Emergency Medical Dispatcher. The ideal candidate will have the ability to work as part of a team in a fast paced environment, possess strong interpersonal skills and good judgment. Visit our Web site for full information and to apply on-line or download the application forms. Open continuously. 4/21/2014
911 Communications Officer I
Gwinnett County (Geo.) Police Department, starting pay is $16.22 per hour, $33,736 annually. We are a nationally accredited and rapidly growing police agency located in the Northeastern quadrant of the Atlanta Metropolitan area. The Department currently has an authorized strength of 758 sworn officers supported by 307 civilian employees with the responsibility of providing law enforcement services to over 800,000 residents within an area of 437 square miles. The Communications Section is responsible for answering both emergency and non-emergency calls for service. The Communications Officer assigned to this area also dispatch Police, Fire, and Emergency Medical Units. Due to the nature of the job, the center is in operation 24 hours a day, 365 days per year. Benefits: The Department offers medical, dental, vision, prescription and insurance programs. Our annual Leave starts at 13 days per year, you get 13 days of sick leave per year and there is compensation for your military or court time. The County offers a shared cost retirement plan and a deferred compensation plan for your retirement needs. Minimum Qualifications: You must be a United States citizen and be 18 years of age or older. You must possess a High School diploma or G.E.D prior to applying. You must be able to work rotating shifts, nights, holidays and weekends; this is a highly stressful, demanding, fast paced job involving life and death situations. You must possess above average alpha numeric data entry (kph 4000)/PC and transcription skills. The department will administer a job simulation skills test to determine eligibility. Additionally, you must complete a comprehensive background investigation including criminal, driving, controlled substance, credit and employment history checks. How to Apply: Go to our Web site, click on “Apply Online Today!” on the banner at the top of the page. If you have any questions, please contact our recruiter at (770) 513-5513 or firstname.lastname@example.org. Open continuously. 4/16/2014
Rural/Metro Corporation, $13+ per hour in San Diego County and Los Angeles County, full and part-time. The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority. They also handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems. Dispatch the appropriate vehicles/personnel as appropriate. In addition, a dispatcher will make phone calls to update, add to, inform and facilitate Rural/Metro customers. Visit our Web site for full information and to apply on-line. 4/11/2014
System Status Controller (Dispatch)
Crisis Center of Tampa Bay (Tampa, Fla.), salary: starting pay $13.00; benefits package includes medical, dental, vision and life insurance, 401(k) retirement plan including employer match, and paid time-off. System Status Controller’s are responsible for receiving and processing requests for emergency and non-emergency ambulance service as well as requests for medical van and wheelchair services as appropriate. The SSC will be entering information into the CAD system, selecting and dispatching the appropriate unit(s) to the call, and maintaining accurate system status control. The SSC will provide information and referrals to community members and conduct intake evaluations by phone and in person as determined by program needs. To be successful in this role, one must possess excellent communication skills to interact professionally with clients, public service personnel, law enforcement, external and internal team members and other stakeholders. The ideal candidate has the ability to work effectively in a fast paced environment while providing excellent customer service. Job Requirements: High school diploma or General Education Degree, Emergency Medical Dispatcher (EMD) Certification preferred. Must obtain EMD certification within the first year of employment. One year Dispatch, Customer Service or Call Center experience required. Obtain ICS 100, 200 and 700, and Baker Act training within 3 months of hire date. Prior use of computer-aided dispatch programs and Microsoft Office preferred. Ability to multi-task effectively both on the telephone and computer in a fast paced environment. Ability to type 35wpm with little error. In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification for this position. Demonstrate knowledge of local geography and major street locations in the Tampa Bay area. Bilingual preferred. Applicants are encouraged to visit Web site for full job details and to apply online.
Professional Development Coordinator
Tompkins County (Ithaca, NY), $51,105.60 to $55,515.20 per year plus NY state retirement and excellent fringe benefits. The Professional Development Coordinator (PDC) is a newly created position responsible for planning, organizing, directing and evaluating the activities of personnel for the purposes of professional development. The PDC will oversee the Training program including curricula, continuing education, the Communications Training Officer (CTO) program, employee certifications, and public education. The PDC will administer the Quality Assurance process by providing compliance oversight, and coordinate the Accreditation processes by monitoring compliance with accreditation standards and requirements. The PDC must be able to perform all functions of an Emergency Services Dispatcher (ESD). Download (pdf) the full job description, and visit our Web site to apply on-line. 4/10/2014
Dispatcher – Part-Time
Bal Harbour Village (Fla.), salary: $15.73 to $18.10 hourly. This is advanced telecommunications work of considerable complexity in the Village of Bal Harbour Dispatch Center (BHDC), operating radio transmitting equipment and other automated systems to dispatch and communicate with mobile public safety and other units. Work involves the relaying of orders and information to and from public safety and other personnel. Employees in this class utilize a central communications network and operate a base station radio receiver transmitter. Employees are responsible for the accurate, rapid, and effective evaluation and processing of police, fire, rescue, and other incidents and dispatching personnel and equipment in a variety of critical situations involving the preservation of life and property. Prompt and high accurate reactions are required even under stressful and emergency circumstances. Employees must maintain a high degree of concentration and recall details of several events occurring simultaneously. Employees are given assistance on unusual or difficult situations. Download (pdf) the full job description. Qualified applicants should submit a cover letter and resumé, along with copies of supporting documentation to: Bal Harbour Police Department, 655 Ninety-Sixth St., Bal Harbour, FL 33154 or via e-mail at email@example.com. Open until filled. 4/10/2014
The Rockbridge (Virg.) Regional Communications Center, salary range: $52,752 to $60,300 plus benefits, depending up qualifications and experience. The center dispatches calls for the local police, fire, rescue and emergency services for Lexington, Buena Vista and Rockbridge County. The day-to-day operations are managed by the Executive Director. The Public Safety Communications Board oversees the operations of the Central Dispatch Center located in Buena Vista. The applicant should have a thorough knowledge of Federal and State regulations governing the use of radio transmissions. They should have knowledge of the principles and procedures of a communications center, telecommunications systems and the related technology; principles of supervision and personnel management; ability to work well in emergency situations and the ability to plan and supervise the work of subordinates. The applicant should have any combination of education and experience equivalent to graduation from high school and five years of experience in a public safety or emergency communications setting. Preferred experience with a public safety communications center that services police, fire and EMS functions. Application forms are available in the Human Resource Office, City Hall, 300 East Washington Street, Lexington, Va 24450, or at our Web site. Applications must be returned to the Human Resource Office. Position open until filled. EOE 4/10/2014
Emergency Communications Operator I
Johnson County (Mo.) Central Dispatch E-911, hourly wage depending upon qualifications, with full benefits package. We are currently seeking individuals to test for the position of Emergency Communications Operator 1. Individuals interested in a Rewarding career with great benefits and Career growth potential should apply! Duties include receiving and processing emergency and non-emergency calls from the public; dispatching police, fire and EMS units via radio; entry and maintenance of law enforcement records. Applicants must be 18 years of age, currently possess a high school diploma or GED, successfully complete a written and verbal test, typing test, and pass a drug and criminal background screening. Must be available for shift work including nights, weekends and holidays. Prior experience in public safety and/or 911 dispatching is preferred but not required. Visit our Web site. Applications for the position may be obtained at Johnson County Central Dispatch, 101 W. Market St. Warrensburg, MO 64093 or by request to: firstname.lastname@example.org
Public Safety Telecommunicator
Chilton County (Geo.), salary: during training $10.00 per hour; part-time: $10.61 hourly, full-time: 12.39 hourly; there is a 10-step pay scale topping out at $16.17 hourly. The Public Safety Telecommunicator’s primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting law enforcement, fire and/or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. Incumbent is responsible for dispatching law enforcement and fire/EMS incidents. For calls requiring law enforcement/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer systems. The incumbent will have the skills necessary to dispatch both law enforcement and fire/EMS, as well as, call taker positions as directed. Visit our Web site for full position information and to apply on-line. 3/6/2014
City of Sunnyside (Wash.), salary: 2013: $3,249 to $3,950 per month depending upon qualifications, plus full benefits. We are currently hiring for Communications Officers. Testing will continue until the position is filled. Description: Under direct supervision of the Jail Administrator and also reports to the Support Corporals as directed or assigned. Under general supervision receives emergency and non-emergency requests for law enforcement assistance. Evaluates the information provided to determine the appropriate jurisdiction, equipment and personnel to be dispatched. Operates a variety of electronic equipment to successfully dispatch the appropriate emergency response. Performs other duties as assigned. Job Requirements: age 21 older, U.S. citizen, high school Grad/GED or equivalent, valid Washington state driver’s license, ability to read/speak English with bilingual preferred. Academy Certification: Must possess or obtain and maintain all licenses, registration and/or certifications needed to successfully perform the duties of dispatcher including ACCESS and First Aid/CPR.. Prior Experience: Experience in a public safety communications or dispatch facility is preferred. Minimum Requirements: one year work experience in a fast-paced and multi-tasked public contact environment (e.g. bank teller, waiter) or a public safety communications environment; must have computer and telephone work experience; possess good oral and written communication skills, excellent, effective listening skills, and the ability to speak English clearly and distinctly at all times, despite extreme stress; must be able to type accurately and efficiently enter data; must be able to type accurately at a minimum of 30 words per minute; must be able to work any assigned shift, including day, swing or graveyard and work all days of the week including weekends and holidays; and overtime as needed. Minimum Qualifications: practices, principles and procedures of law enforcement and criminal investigation; modern methods and techniques used in the prevention, investigation, and suppression of criminal activities; records retention requirements; the rights of suspects and defendants; safety regulations and procedures and practice in law enforcement; city, state and federal laws and regulations pertaining to police service; supervisory principles, practices and methods. To schedule pre-employment testing, go to the National Testing Network Web site, and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select the department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. Applicants must successfully pass background check, polygraph, psychological evaluation must successfully pass background check, pre-employment physical and drug screen. Applications and complete job description available at City of Sunnyside, 818 E. Edison Ave, Attn: HR, Sunnyside, WA 98944. The City of Sunnyside is a Drug Free Workplace and an Equal Opportunity / Affirmative Action Employer. 2/28/2014
Emergency Medical Dispatcher
Martin County (Stuart, Fla.) Fire Rescue, starting pay for qualified candidates is $14.02 per hour. We are looking for Emergency Medical Dispatchers. Responsibilities include specialized work in communications screening, prioritizing and dispatching 911 calls. Uses Emergency Medical Dispatch procedures to determine priority of calls and give emergency medical instructions over the telephone for pre-arrival medical treatment. For the complete job description and to appy, please visit our Web site. 2/27/14
911 Call Taker Trainee
City of Austin (Tex.) Police Department, pay range: $15.14 per hour. This is an entry-level temporary position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch computer system. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required. Essential duties and Functions: Answers emergency 911 calls and non-emergency requests for assistance; operates 911 communications equipment to monitor and determine the exact nature of each request for service; enters a variety of information into applicable database(s) to allow dispatch to occur quickly; eetermines caller location and agency involvement of each incident as required; eetermines nature of emergency prioritizes and codes them for computer input; enters incident data in computer, on appropriate form, or relays calls to appropriate personnel; routes non-emergency calls to appropriate personnel and/or agency. Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed; ability to comprehend, process and apply both verbal and written skills appropriate to the job; ability to consistently demonstrate sound ethics and judgment; skill in handling conflict and uncertain situations; skill in handling multiple tasks and prioritizing; skill in using computers and related software applications; ability to work in close quarters and to wear a telephone headset; ability to apply telephone interviewing techniques; ability to quickly and accurately obtain appropriate information during stressful situations; ability to establish and maintain effective communication and working relationships with city employees and the public. Employees will be in a training status for 8-10 weeks. Find more information about the police 911 Emergency Communications here, and visit our Web site for the full job description and to apply on-line. Open until filled. 2/24/2014
System Status Controller
Grady Health System (Atlanta, Geo.). In accordance with the Grady Health System Policies & Procedures and the EMS operations manual, to provide emergency medical dispatching in the specific region during the assigned shift. To coordinate with the Communications Supervisor on a daily basis to ensure all assignments are completed. To demonstrate complete knowledge of the communication center operations to include receiving, processing, and dispatching request for emergency medical service within the Grady EMS response zone and as well as scheduling and dispatching non-emergency medical transportation services. To act as a role model, demonstrate leadership skills and a high level of competence in the assigned work area. To ensure all on-line vehicles and equipment are in an acceptable state of readiness at all times. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. Qualifications: High school diploma/GED required; minimum of 30 words per minute with 95% accuracy; ability to read, write, and speak fluent English; one year experience as a System Status Controller in a high performance EMS System is preferred; prior use of computer aided dispatch programs preferred. Experience with Tri-Tech, VisiCad system desired; NAED Medical Priority EMD certification preferred or ability to upgrade within six months. Visit our Web site to apply. 2/18/2014
Business Analyst – Public Safety Applications
Motorola Solutions, Public Safety (Mich., Colo., Ill.). High school diploma and 3+ years experience in at least one of the following: public safety business analysis field service computer-aided dispatch; mobile data computer systems. Business Analysis provides the most direct contact between Motorola and the customer at the user level. Provide business process analysis as it relates to the user of public safety software applications (Computer Aided Dispatch, Mobile Data). Document and analyze the customer’s information and operations, evaluating their business operations and transforming them into software application requirements and configurations. Provision the software application systems and conduct training classes. Act as a channel of communication between the customer and Motorola. Engage throughout the lifecycle of projects and be responsible for providing updates to the teams based on customer progress.
Business Analysts provides the most direct contact between Motorola and the customer at the user level.
- Provide business process analysis as it relates to the use of public safety software applications (Computer Aided Dispatch, and Mobile Data, Records Management and Jail).
- Document and analyze the customer’s information and operations, evaluating their business operations and transforming them into software application requirements and configurations.
- Create, review and modify Statements of Work (SOW) and Acceptance Test Plans (ATP).
- Participate in install, upgrade and provisioning of the public safety software application systems
- Conduct remote or onsite training classes for customer and internal audience.
- Act as a channel of communication between the customer and Motorola. Be the customer champion (voice of the customer) in internal discussions.
- Assist in the troubleshooting efforts associated with the implementation including entering, tracking and managing issues within defect tracking systems
- Participate in customer kickoff meeting as the Application and Provisioning subject matter expert
- Engage throughout the lifecycle of projects and be responsible for providing updates to the teams based on customer progress.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Must be highly organized.
- Proactive approach to software upgrades with an ability to assess customer environment quickly.
- Experience in business process re-engineering as it relates to the use of software applications to meet public safety business purposes
- Excellent verbal and written communication skills. Must be detail-oriented and a self-starter. Comfortable working both alone and in a team environment.
- Knowledge of public safety operations as they pertain to specific software products: CAD, Mobile and Records Management.
- Familiarity with Microsoft operating systems as well as MS Office applications, including Word, Outlook, Excel.
- Experienced trainer of both small and large groups of people on software applications. Training will be both hands-on and remote.
- Experience with Microsoft SQL Server Reporting Service (SSRS), SQL Server Integration Services (SSIS) and/or an intermediate level of XML knowledge is a plus.
- Must be able to travel (primarily domestic) upto 60% or more
Visit our Jobs Web page and search for “Business Analyst.”
Communications Dispatcher Trainee
Marin County Sheriff’s Office (San Rafael, N. Calif), salary 4,775 to $5,758 month plus shift differential. The Marin County Sheriff’s Office is recruiting for Communications Dispatcher Trainee. Minimum Qualifications – Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and one year of experience involving heavy public contact and handling several tasks simultaneously. About us- The Sheriff’s Office Dispatch center provides service to the Sheriff’s Office, 4 police departments, nine fire departments, six paramedic service areas, Department of Public Works and many other city and government service departments. The Communications center is the primary 9-1-1 public safety answering point for all unincorporated areas of the county, as well as Mill Valley, Belvedere, Sausalito, and Tiburon. In the Summer of 2014 the Sheriff’s Office will be moving to a new state of the art Emergency Operations Facility with windows. Position -Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and radio-dispatching techniques for law enforcement and fire/medical. After completing the probationary period, trainees are expected to advance to Communications Dispatcher where they will perform the full range of assigned duties. Must have a reputation for honesty and trustworthiness and must be able to meet the demands of a career in public safety communications. Typing skills of at least 35 words-per-minute are also desired. Applicants are encouraged to apply early as once a sufficient number of applications have been received and fourteen days, the recruitment can close at any time. Download (pdf) the recruitment flyer, and visit our Web site for full information and to apply on-line. 1/31/2014