The nation’s public safety communications centers have been facing a staffing shortage for the last 10 years, the result of an overall increase in staffing, competition with the private sector offering similar jobs for more money, and a large turn-over rate of existing employees.
As a result, almost every comm center in America is looking for qualified candidates, without experience, whom they will train to perform the necessary tasks. Of course, having some prior public contact or public safety experience is always a benefit. But most agencies consider the dispatcher position as entry-level, requiring only a high school education and a clean background.
I’ve collected these job listings directly from agencies and other sources, and include contact information on applying. I’ve divided the listing into an active list, and then several geographic inactive lists that you can use for reference when researching job requirements.
If you’re looking for a job, find much more information about applying and the hiring procedures on our job resources Web page.
If you’re an agency who wants to post your job listing here, there is no fee or cost to post job listings here. Read the listings below for the standard format and content, and email the final listing to editor@911Dispatch.com.
Other Job Opening Resources
- 9-1-1 Magazine has job listings on its Careers Web page.
- The National Testing Network posts jobs openings of its clients.
- NENA, APCO, EMS1 and 911 CARES have Web pages of available jobs. California’s training agency has a Web page of law enforcement listings. The private company Rural/Metro has job listings—search in the box for Operations jobs.
- There are scores of private and government Web job sites that cities and counties may use to list dispatcher jobs, including The Monster, HotJobs, Indeed and JobSearch USA. Use a search engine to find other job listing sites.
- Public Safety Testing contracts with several Pacific northwest agencies to do testing for dispatcher and other job positions.
- You should routinely check your state’s law enforcement agency (the highway patrol, state police, etc.) for job openings. Usually the open positions are posted by specific location within the state, so examine the listings carefully.
- The National Testing Network has public safety job listings, including for emergency communications.
- Check the latest Bureau of Labor Statistics analysis of public safety dispatcher jobs, and more complete analysis of the employment and wage outlook.
- If you search on the words “public safety dispatcher” in Google, you’ll find that almost all the “hits” are related to job openings, or agency job descriptions. We’ve simplified the process–just click here to make the search!
- There is life after dispatching! In fact, several public safety software companies are always looking for dependable, sharp-witted persons for technical, support and training positions around the country. Do a Google search and check the sites of public safety providers, including these software companies: Tiburon, Northrup-Grumman PRC, Data911, HTE, Enroute, Intergraph, New World Systems, Printrak, PSSI, Spillman Technologies, Tiburon, Tri-Tech, VisionAIR.
- Are you changing regions of the country, as well as changing jobs? You should check Money Magazine’s cost-of-living comparison tool to find out how salaries might be affected. Also check the salary wizard on the Monster.com Web site.
- The Salary.com Web site, which allows you to find the high, low and median pay ranges for dispatchers (and other positions).
- The Payscale.com Web site has median pay information for public safety dispatchers.
If an agency has an application deadline for a job position, it is listed in red. Even listings without a deadline may now be closed. So, check the date of submission (small type at the end of the listing) to see if the listing is recent, and then contact the agency to see if they are still taking applications.
Older and expired listings are listed by region–check the map to find them. Consult the older listings to learn about job requirements in general, salary ranges and application requirements. You can also use the older listings to find agencies that have hired in the past, and who may be taking applications, but are not listed on this Web page.
The listing at the top was posted most recently.
Public Safety Telecommunicator
Chilton County (Geo.), salary: during training $10.00 per hour; part-time: $10.61 hourly, full-time: 12.39 hourly; there is a 10-step pay scale topping out at $16.17 hourly. The Public Safety Telecommunicator’s primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting law enforcement, fire and/or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. Incumbent is responsible for dispatching law enforcement and fire/EMS incidents. For calls requiring law enforcement/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer systems. The incumbent will have the skills necessary to dispatch both law enforcement and fire/EMS, as well as, call taker positions as directed. Visit our Web site for full position information and to apply on-line. 3/6/2014
Public Safety Dispatcher
City of Juneau (Alaska), $23.48 to $25.15 hourly, depending upon qualifications. Under general direction, answers and processes emergency and non-emergency calls for police, fire, and medical services utilizing Enhanced 911 and complex multi-line telephone system. Operates a sophisticated multi-channel radio console to dispatch public safety personnel. Utilizes and monitors updates on multiple computer systems including Computer Aided Dispatch, to document and track unit statuses and conduct safety checks. Performs in-depth telephone interviews while evaluating, prioritizing, documenting and directing calls to appropriate resources. Exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures while multitasking under stressful conditions. Download (pdf) the full job description and visit our Web site to apply. Closing date: March 14, 2014. 3/6/2014
Administrative Assistant I/II
City of Paso Robles (Calif.), salary: I – $2,770-$3,520 monthly; II – $3,123-$3,968 monthly. Under direct or general supervision, provides varied confidential administrative, secretarial and general clerical assistance for the implementation and monitoring of specific departmental programs within the Police Department; provides information externally and internally regarding City/departmental policies and/or procedures; and performs related duties as required. Download (pdf) the full job description, and visit our Web site for application information. Closing date: April 2, 2014 at 5 p.m. 3/6/2014
Northbrook (Ill.) Police Department, salary will be in the low to mid to $80k’s depending upon qualifications. We are seeking a Communications Supervisor to supervise all operations of the police dispatch center to ensure courteous and thorough response to citizen request and to support police officers by providing critical timely information. The successful candidate will be responsible for scheduling, training, payroll, employee relations and other tasks to keep the dispatch center operational. The dispatch center is staffed on a 24-hour basis and is staffed by 12 dispatchers. Candidates should be experienced in 911 emergency communication systems, should be skilled in working with the various technological systems and databases common to a police dispatch environment. Applicants should have a bachelor’s degree with three years of related communications experience or an equivalent combination of education and experience including supervisory experience. The Village of Northbrook offers an excellent benefit package. View the full job description on our Web site. Apply with resumé and cover letter to: Village of Northbrook, Human Resources Manager, 1225 Cedar Lane, Northbrook, Il 60062, or email at firstname.lastname@example.org with the title “Communications Supervisor” in the subject field. Application deadline: March 15, 2014. 3/5/2014
Communications Manager – Technical & Accreditation Manager
Clackamas County’s (Oregon City, Ore.) Department of Communications has a vacancy for a Communications Technical & Accreditation Manager to oversee the agency’s technical communications staff and operations for Clackamas County’s Emergency Communication Center. The Department of Communications provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 9 fire districts and departments. Description: The Communications Manager oversees and coordinates the operations, maintenance, and repair of emergency communication systems, data, and related physical resources. This position works closely with the Operations Manager with shared responsibility for overall activities within the agency but has an emphasis on technical operations, statistical coordination, project management, and agency accreditation. Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens. To apply and for more information on minimum qualifications please visit our Web site, and click on the “Jobs” tab. All applications and required material must be received by 5 p.m. on April, 2, 2014. 3/5/2014
Sr. Systems Analyst – Public Safety
City of Kalamazoo (Mich.), salary: $44,515 to $61,885 annually. The employee is responsible for designing, implementing, and maintaining effective enhancement projects for technical software and hardware resources and responding to user technical problems. The employee will monitor, direct and train department personnel as needed in Public Safety Information Management Systems. Download (pdf) the full job description and visit our Web site to apply. Closing date: March 21, 2014 at 5 p.m. 3/5/2014
City of Sunnyside (Wash.), salary: 2013: $3,249 to $3,950 per month depending upon qualifications, plus full benefits. We are currently hiring for Communications Officers. Testing will continue until the position is filled. Description: Under direct supervision of the Jail Administrator and also reports to the Support Corporals as directed or assigned. Under general supervision receives emergency and non-emergency requests for law enforcement assistance. Evaluates the information provided to determine the appropriate jurisdiction, equipment and personnel to be dispatched. Operates a variety of electronic equipment to successfully dispatch the appropriate emergency response. Performs other duties as assigned. Job Requirements: age 21 older, U.S. citizen, high school Grad/GED or equivalent, valid Washington state driver’s license, ability to read/speak English with bilingual preferred. Academy Certification: Must possess or obtain and maintain all licenses, registration and/or certifications needed to successfully perform the duties of dispatcher including ACCESS and First Aid/CPR.. Prior Experience: Experience in a public safety communications or dispatch facility is preferred. Minimum Requirements: one year work experience in a fast-paced and multi-tasked public contact environment (e.g. bank teller, waiter) or a public safety communications environment; must have computer and telephone work experience; possess good oral and written communication skills, excellent, effective listening skills, and the ability to speak English clearly and distinctly at all times, despite extreme stress; must be able to type accurately and efficiently enter data; must be able to type accurately at a minimum of 30 words per minute; must be able to work any assigned shift, including day, swing or graveyard and work all days of the week including weekends and holidays; and overtime as needed. Minimum Qualifications: practices, principles and procedures of law enforcement and criminal investigation; modern methods and techniques used in the prevention, investigation, and suppression of criminal activities; records retention requirements; the rights of suspects and defendants; safety regulations and procedures and practice in law enforcement; city, state and federal laws and regulations pertaining to police service; supervisory principles, practices and methods. To schedule pre-employment testing, go to the National Testing Network Web site, and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select the department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. Applicants must successfully pass background check, polygraph, psychological evaluation must successfully pass background check, pre-employment physical and drug screen. Applications and complete job description available at City of Sunnyside, 818 E. Edison Ave, Attn: HR, Sunnyside, WA 98944. The City of Sunnyside is a Drug Free Workplace and an Equal Opportunity / Affirmative Action Employer. 2/28/2014
San Ramon Valley (N. Calif.) Fire Protection District. We are currently recruiting for the position of Fire Dispatcher. This is an outstanding opportunity for a dynamic professional to become a valued member of an innovative, progressive, internationally accredited fire district. The San Ramon Valley Fire Protection District is an independent Special District in Contra Costa County responsible for providing a high level of emergency and non-emergency services to the communities it serves. The District’s service area encompasses approximately 155 square miles, serving the communities of Alamo, Blackhawk, Danville, Diablo, San Ramon, the southern boundary of Morgan Territory, and the Tassajara Valley. The communities are primarily residential, commercial, office park, and controlled manufacturing protected by 10 stations and 160 employees and 30 volunteers. Qualifications: No experience necessary, although three years uninterrupted service as a public safety dispatcher pre¬ferred. Demonstrated background in the operation of modern Computer Aided Dispatch (CAD) systems also preferred. Current CPR and EMD certifications (EMD Certification from the International Academy of Emergency Medical Dispatch) preferred but not required at time of application; however both credentials will be required and maintained throughout employment. Must be at least 18 years of age. Must possess a high school diploma or GED equivalency. College degree preferred. Must possess a valid California driver’s license. Maintenance of a valid California driver’s license is re¬quired as a condition of employment. The San Ramon Valley Fire Protection District provides an excellent benefits and retirement package and is an Equal Opportunity Employer. Apply By: March 26, 2014, 5 p.m. A District application form is required. For application and complete job announcement/requirements, visit our Web site. 2/28/2014
The City of Worthington (Ohio), starting pay is $22.29/hour, plus an excellent benefits package includes medical, prescription, vision, dental and life insurance. We are currently accepting test scores for Communication Technician. The Worthington Division of Police is a community-based, professional police agency with a full-time complement of 32 sworn officers, 7 reserve officers and 12 civilians. The agency is divided into four functional components: Uniformed Patrol, Criminal Investigations, Communications and Administration. The agency provides the communities of Worthington and the Village of Riverlea with full service policing. Job Requirements: at least 18 years-old, U.S. citizen, high school grad/GED, valid Ohio state driver’s license, ability to read/speak English, must have corrected vision to 20/20, college degrees not required but are a plus, prior experience not required but preferred. Visit our Web site for more information, and visit the National Testing Network Web site to apply on-line. Click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select the department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. All testing through National Testing Network must be completed by March 28, 2014.
Communications Manager 9-1-1
Charleston County (SC) Consolidated 9-1-1 Center, hiring salary range: $46,633 to $57,387. Minimum requirements: high school diploma (or GED). Minimum Qualification: 10 years of job related experience of which 5 years as Fire, EMS or Law Enforcement Dispatcher plus five (5) years as a Communications Shift Supervisor. Description: This position ensures overall management and supervision of the Consolidated Dispatch operations. Duties include: provide direction, guidance and management to the operations staff of Consolidated Dispatch and directly oversee floor supervisors; assist in developing procedures and regularly review all procedures to determine impact on the operations; determine effective working schematics for subordinates to ensure no degradation to service; prioritize work assignments for floor supervisors; communicate regularly and effectively with all Consolidated Dispatch management staff regarding operation issues and needs; interview and hire candidates for dispatch and supervisory positions within the operations section of Consolidated Dispatch; represent department in meetings and on various committees; prepare, analyze and review all reports prepared by operations staff; review service level metrics reports to determine staffing numbers and schematics; review complaints to determine if disciplinary action and operational changes must be made. Position requires a high school diploma (or GED) supplemented with ten (10) years of job related experience of which five (5) years as Fire, EMS or Law Enforcement Dispatcher plus five (5) years as a Communications Shift Supervisor (can be combination thereof as long as at least five years as Communications Shift Supervisor); Associate’s Degree preferred. Certifications: Must be 40-hour NCIC and successful completion of NIMS 100, 200, 300, 400, 700, 800. EMD, EFD, EPD certified is preferred. Applicants should be familiar with radio communication system (Motorola P25), telephony system (Intrado), recording equipment (NICE), computer aided dispatch system (Tritech), GIS system (ArcView), geographical structure of Charleston County, Fire, Medical and Law Priority Dispatch System and Microsoft Office Suite. Applicants must have good interpersonal, communication (both verbal and written), organization, analytical, and high attention to detail skills. Applicants must have ability to prioritize and multi-task, prepare and deliver small and large group presentations and make decisions. Application Visit our Web site for more information and to apply on-line. Deadline: March 21, 2014. 2/27/214
Emergency Medical Dispatcher
Martin County (Stuart, Fla.) Fire Rescue, starting pay for qualified candidates is $14.02 per hour. We are looking for Emergency Medical Dispatchers. Responsibilities include specialized work in communications screening, prioritizing and dispatching 911 calls. Uses Emergency Medical Dispatch procedures to determine priority of calls and give emergency medical instructions over the telephone for pre-arrival medical treatment. For the complete job description and to appy, please visit our Web site. 2/27/14
The City of Stillwater (Okla.), salary range is $16.31 to $23.99/hour, comprehensive benefits package including Medical and Dental insurance, paid vacation and sick leave, and 401K retirement plan. We are seeking applicants for the position of Dispatcher I with the Stillwater Police Department. You will receive training in advanced communication and computer technologies, and work in a fast paced environment where you will be challenged to continually learn and develop your skills . Your main responsibility will be to facilitate communication between citizens and multi-agency emergency personnel. Minimum requirements: High School Diploma or GED. More information and a full job description available at our Web site. Closing date: March 26, 2014. 2/27/14
911 Call Taker Trainee
City of Austin (Tex.) Police Department, pay range: $15.14 per hour. This is an entry-level temporary position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch computer system. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required. Essential duties and Functions: Answers emergency 911 calls and non-emergency requests for assistance; operates 911 communications equipment to monitor and determine the exact nature of each request for service; enters a variety of information into applicable database(s) to allow dispatch to occur quickly; eetermines caller location and agency involvement of each incident as required; eetermines nature of emergency prioritizes and codes them for computer input; enters incident data in computer, on appropriate form, or relays calls to appropriate personnel; routes non-emergency calls to appropriate personnel and/or agency. Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed; ability to comprehend, process and apply both verbal and written skills appropriate to the job; ability to consistently demonstrate sound ethics and judgment; skill in handling conflict and uncertain situations; skill in handling multiple tasks and prioritizing; skill in using computers and related software applications; ability to work in close quarters and to wear a telephone headset; ability to apply telephone interviewing techniques; ability to quickly and accurately obtain appropriate information during stressful situations; ability to establish and maintain effective communication and working relationships with city employees and the public. Employees will be in a training status for 8-10 weeks. Find more information about the police 911 Emergency Communications here, and visit our Web site for the full job description and to apply on-line. Open until filled. 2/24/2014
The City of Perrysburg (Ohio), salary: Starting pay $19.52; benefit package includes comprehensive medical coverage, dental and life insurance. Communications Officers are covered by the Ohio Public Employees Retirement System. We are currently building an eligibility list for Communications Officer. The City of Perrysburg is located in Wood County in Northwest Ohio. It is situated just off of I75 along the Maumee River, just minutes away from Lake Erie. Perrysburg has a beautiful historic downtown district, nationally ranked library and outstanding school system. Perrysburg also boasts an extensive park system, including 11 parks covering 238 acres. Perrysburg was voted as one of Ohio’s Best Home Towns by Ohio Magazine in 2009. Perrysburg is home to the largest reconstructed wooden walled fortification in North America that was designed to defend Ohio against British invasion in the war of 1812. The Perrysburg Police Division employs 46 full time employees, 33 full time sworn officers and 13 civilian employees. Eight of the civilian employees are assigned as Communication Officers (dispatchers). Communication Officers are call taker/dispatchers for Police, Fire/EMS, 911, and City Services. Communication Officers also served as Deputy Clerks for Perrysburg Municipal Court accept fines and bonds, enter warrants, and complete court commitment paperwork after hours. Job Requirements: Age: 18; U.S.Citizen; high school grad/GED; valid OHIO state driver’s license; ability to read/speak English. Necessary Certifications: The successful applicant must be eligible and able to attain Ohio LEADS, CCH certification and complete required NIMS training. Felony, Criminal Activity Disqualifiers: Applicant disqualifiers include any felony level conviction or currently being charged or under indictment for any felony level offense. Expunged and sealed criminal records are subject to review by the Police Division for disqualifying criminal history. Veteran’s Points: Honorably discharged veterans are entitled to receive an additional 5% added to their passing score. In order to receive this credit, candidates must submit a legible copy of their DD214s to the HR office no later than the posted closing date. Late submissions will not be accepted. Please mail forms to Nancy Behe, 201 W. Indiana Avenue, Perrysburg, Ohio 43551. Residency: All employees shall reside within the district of Wood County or Lucas County within six months of completion of the probationary period. To apply and sign up for pre-employment testing, visit the National Testing Network Web site and click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements. If qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. All testing through National Testing Network must be completed by April 5, 2014.
System Status Controller
Grady Health System (Atlanta, Geo.). In accordance with the Grady Health System Policies & Procedures and the EMS operations manual, to provide emergency medical dispatching in the specific region during the assigned shift. To coordinate with the Communications Supervisor on a daily basis to ensure all assignments are completed. To demonstrate complete knowledge of the communication center operations to include receiving, processing, and dispatching request for emergency medical service within the Grady EMS response zone and as well as scheduling and dispatching non-emergency medical transportation services. To act as a role model, demonstrate leadership skills and a high level of competence in the assigned work area. To ensure all on-line vehicles and equipment are in an acceptable state of readiness at all times. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. Qualifications: High school diploma/GED required; minimum of 30 words per minute with 95% accuracy; ability to read, write, and speak fluent English; one year experience as a System Status Controller in a high performance EMS System is preferred; prior use of computer aided dispatch programs preferred. Experience with Tri-Tech, VisiCad system desired; NAED Medical Priority EMD certification preferred or ability to upgrade within six months. Visit our Web site to apply. 2/18/2014
Emergency Services Dispatcher
City of Pueblo (Colo.), salary: $35,344.56 to $48,068.40 annually, plus an excellent benefits package. Emergency Services Dispatchers perform critical public contact and communication work necessary for dispatching police, fire, and emergency medical services to emergency and non-emergency situations. As the first point of contact with the public via the emergency 911 lines and other telephone lines, the candidate in this position must obtain information from callers who may be injured, confused, hysterical, frightened, or abused. This position requires employees to work in highly stressful, emergency situations where injury or death of individuals might occur as a result of an error. Qualifications: The candidate must have the following by date of application: A high school diploma, G.E.D., or higher education completion; one year of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications; and one year of successful demonstrated experience using computers and computer-related equipment. Preferred: Call center or related experience; and experience with shift work. Licenses/Certificates: At time of interview, all candidates must provide an original typing certificate from a verifiable agency dated within one year of interview which demonstrates the ability to type at least 35 words per minute with no errors. Apply online at our Web site. Application deadline: Sunday, March 9, 2014. at 11:59 p.m. 2/18/2014
The University of Washington Police Department (Seattle), salary: $3,478 to $4,679/monthly, with generous benefits and work/life program (download the complete description, pdf). We are currently hiring for Police Dispatcher. The Communication Center is staffed by professional 911 dispatchers who report to a civilian supervisor. The dispatchers receive 911 calls, non-emergency calls, TTY calls (hearing impaired), intrusion/hold-up alarm calls, monitor fire alarms, and monitor several radio frequencies. After receiving a call the dispatcher will determine the appropriate level of response and dispatch the personnel to the call. UWPD has an outstanding opportunity for a Police Dispatcher/Call Receiver to perform specialized and varied work in the Police Department Communications Center to include receiving and transmitting law enforcement and related public safety information. This position is responsible for answering department telephones including emergency 911 telephone calls, determining the nature of the caller’s business and dispatching police mobile units, or referring the call to the appropriate resource; prioritizing and routing emergency calls to fire, police and emergency medical services. There is often a high volume of calls, many of which involve accidents or crimes in progress. The Dispatcher will operate radio dispatching equipment, various computer systems, and associated recording equipment. Additionally, Police Dispatcher/Call Receivers compile information and write and generate accurate reports. The department strongly subscribes and operates under the tenants of community oriented policing and service. The Communications Center operates 24 hours per day, 7 days per week. Competitive candidates will possess demonstrated experience in thinking clearly and acting quickly and making correct decisions, taking charge of conversations, obtaining accurate information from callers, entering information into a computer while talking and making sound and quick decisions. Inherent to success in this position is excellent organizational skills to include multitasking while coping with numerous interruptions and remaining calm and professional in emergency situations. Job Requirements: US Citizen, lawfully work in the U.S.; high school grad/GED or equivalent and two years of experience to include dispatching responsibilities and/or completion of an accredited dispatcher program; or equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration valid Washington state driver’s license; ability to read/speak English; prior experience. To schedule pre-employment testing, go to the National Testing Network Web site, click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select our department and read over all the requirements and, if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, contact NTN Customer Support at 866-563-3882. All testing through National Testing Network must be completed by March 15, 2014. Applications to UWPD must be completed online by March 9, 2014 at our Web site. 2/11/2014
Business Analyst – Public Safety Applications
Motorola Solutions, Public Safety (Mich., Colo., Ill.). High school diploma and 3+ years experience in at least one of the following: public safety business analysis field service computer-aided dispatch; mobile data computer systems. Business Analysis provides the most direct contact between Motorola and the customer at the user level. Provide business process analysis as it relates to the user of public safety software applications (Computer Aided Dispatch, Mobile Data). Document and analyze the customer’s information and operations, evaluating their business operations and transforming them into software application requirements and configurations. Provision the software application systems and conduct training classes. Act as a channel of communication between the customer and Motorola. Engage throughout the lifecycle of projects and be responsible for providing updates to the teams based on customer progress.
Business Analysts provides the most direct contact between Motorola and the customer at the user level.
- Provide business process analysis as it relates to the use of public safety software applications (Computer Aided Dispatch, and Mobile Data, Records Management and Jail).
- Document and analyze the customer’s information and operations, evaluating their business operations and transforming them into software application requirements and configurations.
- Create, review and modify Statements of Work (SOW) and Acceptance Test Plans (ATP).
- Participate in install, upgrade and provisioning of the public safety software application systems
- Conduct remote or onsite training classes for customer and internal audience.
- Act as a channel of communication between the customer and Motorola. Be the customer champion (voice of the customer) in internal discussions.
- Assist in the troubleshooting efforts associated with the implementation including entering, tracking and managing issues within defect tracking systems
- Participate in customer kickoff meeting as the Application and Provisioning subject matter expert
- Engage throughout the lifecycle of projects and be responsible for providing updates to the teams based on customer progress.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Must be highly organized.
- Proactive approach to software upgrades with an ability to assess customer environment quickly.
- Experience in business process re-engineering as it relates to the use of software applications to meet public safety business purposes
- Excellent verbal and written communication skills. Must be detail-oriented and a self-starter. Comfortable working both alone and in a team environment.
- Knowledge of public safety operations as they pertain to specific software products: CAD, Mobile and Records Management.
- Familiarity with Microsoft operating systems as well as MS Office applications, including Word, Outlook, Excel.
- Experienced trainer of both small and large groups of people on software applications. Training will be both hands-on and remote.
- Experience with Microsoft SQL Server Reporting Service (SSRS), SQL Server Integration Services (SSIS) and/or an intermediate level of XML knowledge is a plus.
- Must be able to travel (primarily domestic) upto 60% or more
Visit our Jobs Web page and search for “Business Analyst.”
City of Paso Robles (Calif.), salary: $3,813 to $4,844/month. Under general supervision, monitors and dispatches police officers and fire personnel; handles emergency calls and requests for assistance; receives and processes complaints; transmits critical data to appropriate personnel; maintains a variety of records; processes a variety of reports; maintains files & logs; performs other related duties as required. Knowledge & Abilities: Radio dispatching & code language techniques; warrant service procedures; law enforcement and emergency services field activities; City street & environs; computer skills; familiar with CLETS, Computer Aided Dispatch (CAD), and Records Management System (RMS); work effectively under stressful and/or emergency conditions; communicate effectively; deal tactfully with the public; maintain accurate records, files & logs; type reports & records; multi task. Education & Experience: High School graduation or equivalent, plus two years similar experience involving extensive public contact. Special Requirements: Possess valid California Driver’s License and have a satisfactory driving record; must successfully complete 120 hour Public Safety Dispatch course within twelve months of hire; must possess or obtain an Emergency Medical Dispatcher Certificate within a one year timeframe; must be at least 18 years old. Bilingual (Spanish) highly desirable. Closing date: Wednesday, March 5, 2014, at 5:00 p.m. Written Exam: Monday, March 24, 2014 (tentative). Download (pdf) the full job description, and visit our Web site to download the application. 2/7/14
Communications Dispatcher Trainee
Marin County Sheriff’s Office (San Rafael, N. Calif), salary 4,775 to $5,758 month plus shift differential. The Marin County Sheriff’s Office is recruiting for Communications Dispatcher Trainee. Minimum Qualifications – Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and one year of experience involving heavy public contact and handling several tasks simultaneously. About us- The Sheriff’s Office Dispatch center provides service to the Sheriff’s Office, 4 police departments, nine fire departments, six paramedic service areas, Department of Public Works and many other city and government service departments. The Communications center is the primary 9-1-1 public safety answering point for all unincorporated areas of the county, as well as Mill Valley, Belvedere, Sausalito, and Tiburon. In the Summer of 2014 the Sheriff’s Office will be moving to a new state of the art Emergency Operations Facility with windows. Position -Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and radio-dispatching techniques for law enforcement and fire/medical. After completing the probationary period, trainees are expected to advance to Communications Dispatcher where they will perform the full range of assigned duties. Must have a reputation for honesty and trustworthiness and must be able to meet the demands of a career in public safety communications. Typing skills of at least 35 words-per-minute are also desired. Applicants are encouraged to apply early as once a sufficient number of applications have been received and fourteen days, the recruitment can close at any time. Download (pdf) the recruitment flyer, and visit our Web site for full information and to apply on-line. 1/31/2014
Public Safety Communications Manager
Nova Southeastern University (Fort Lauderdale-Davie, Fla.) Public Safety Department, pay range commensurate with experience. We are seeking an experienced personnel manager to supervise the NSU Public Safety Security Operations Center. NSU offers competitive benefits, including medical, dental, vision, and tuition waiver. Open until filled. Please visit our Web site for full position information (#993474, Communication Technology Manager) and to apply on-line. Open until filled. 1/31/2014
Glenview Public Safety (Ill.), starting base salary: $46,478 annually. Department Overview: The 911 Center is the primary answering point and dispatch center for the Village of Glenview wire line and wireless emergency and non-emergency calls for law enforcement, fire and EMS. The Dispatch Center also provides dispatch services for other municipalities, including the Village of Grayslake, Hainesville, Morton Grove and Niles. The full-time telecommunicators are represented by the Fraternal Order of Police (FOP). Purpose: The purpose of this position is to receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services. Determine the location and nature of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with established policy, procedures and guidelines. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units. Monitor and process direct emergency alarms, answer and process non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor multiple public safety radio frequencies. Operate a variety of communications equipment including Computer Aided Dispatch (CAD), radio consoles, telephones and other computer systems. Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries. Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties. To apply and sign up for pre-employment testing, go to the National Testing Network Web site, and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select the department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. Visit our Web site for more position information. 1/28/2014
Deputy Director – Division of Communications
City/County of San Francisco (Calif.), salary: $145,106 to $185,198 per year. The City and County of San Francisco, Department of Emergency Management, is recruiting for the position of Deputy Director for the Division of Emergency Communications (DEC). The Department is seeking an outstanding individual to provide leadership, direction, and management for the Division, which encompasses the following functions: 9-1-1 Call, Evaluation; Police and Fire/EMS Dispatch; POST Academy and Mandated Program Training; Continuing Quality Improvement and Customer Service; Data Collection and Statistics; Custodian of Records and Sunshine Ordinance Compliance. The Deputy Director acts as a liaison to other City Departments, public safety entities and private organizations, plans objectives and ensures the enforcement of all applicable laws, ordinances and regulations. This position also prepares and presents reports to the Executive Director, Mayor’s Office, and Commissions/Boards on activities, issues and needs of the Department. The Deputy Director reports to the Executive Director, is responsible for the efficient management of the Division, and ensures quality customer service to our public safety partners and to the public who depend on 9-1-1 services. The Deputy Director is an executive level position, with all the demands and responsibilities associated with managing a “stand-alone” professional Public Safety Answering Point (PSAP). The Deputy Director exercises considerable judgment and discretion in managing day-to-day activities, including DEC management and operations staff; interacting with other DEM executives, and responding to inquiries from the media, public, and vendors. The Deputy Director responsible for all matters relating to budget, position management, training, equipment acquisition, discipline, planning, policies, procedures, and goal-setting for the Division. Visit our Web site for full information and to apply on-line. Open continuously. 1/24/2014
System Status Controller
Allegiance Ambulance (Georgetown, Tex.), a leading provider of emergency and non-emergency ambulance service, is seeking experienced applicants for the position of System Status Controller. As the first contact that customers have with our company, the System Status Controller is tasked with providing excellent customer service, exceptional problem solving skills and ensuring that each customer interaction is a positive experience. The System Status Controller is responsible for proper resource utilization through the application of dynamic system status management plans, while providing customers with first-rate service. Under the supervision of the shift supervisor and/or communications director the system status controller, uses radio, telephone, and computer systems to properly dispatch vehicles to requesting agencies, customers and the public. One year of experience as an emergency services/public safety dispatcher is required. Current certification as an Emergency Medical Dispatcher by the National Academy of Emergency Dispatch is preferred. Allegiance Ambulance offers competitive pay and excellent benefits including health, dental and vision insurance and immediate accrual of paid time off. To Apply: Qualified applicants should submit resumés to JHaisler@allegiance-ambulance.com. Resumés may also be faxed to (512) 869-1620, Attn: Jason Haisler, Communications Director or apply online at our Web site.
City of New Albany (Ohio), salary: $19.14 to $24.18 per hour. We are establishing an eligibility list of candidates interested in a career in communications as a part-time or full-time Police Dispatcher. All testing through National Testing Network must be completed by May 1, 2014. Area Information: New Albany covers twelve square miles in the northeastern quadrant of Franklin County in central Ohio. Nestled in a pristine country setting, its residents and business partners are only 15 miles from downtown Columbus, Ohio’s capitol city. The city operates under a Mayor-Council-Manager form of government, combining the professional management of an appointed city manager with the leadership of elected officials. New Albany combines a sophisticated approach to sustainable development with a friendly atmosphere where our 70 city employees understand the importance of being personally engaged with our residents and business partners. The department requires the candidate PHQ. You can access the questionnaire through your candidate account. The PHQ must be completed by the closing date or you may not be considered further in the process. Additional information regarding the City of New Albany and this possible Police Dispatcher position opportunity, including complete position description, may be found on the city’s website at www.newalbanyohio.org. To apply: Sign up at the National Testing Network, and click on FIND JOBS and then EMERGENCY COMMUNICATIONS JOBS. Select the department and then read over all the information and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882.
Emergency Service Dispatcher
Tompkins County (NY), salary: $21.30 per hour, automatically increasing to $23.13 after nine months. The work involves responsibility for receiving and recording E911, police, fire and emergency medical service (EMS) calls and dispatching the appropriate law enforcement agency, firefighters, paramedics, and equipment to the scene. The incumbent is required to operate computers, related peripheral equipment, radios, telephones and a variety of other emergency communications equipment in order to receive and relay police, fire, emergency medical service and other personnel to incidents and emergencies. E911/POLICE/FIRE/EMS Dispatchers must maintain a high degree of alertness, accuracy and a steady demeanor in responding to crisis situations. E911/POLICE/FIRE/EMS Dispatchers perform a variety of clerical duties related to their communication functions. The work is performed in accordance with established policy under the general supervision of the Director of Dispatch Center. The incumbent will perform all related duties as required. Download (pdf) the full job description, and visit our Web site. 1/13/2014
Harris County (Houston, Tex.) Toll Road Authority’s Incident Management Dispatch, starting rate at $15.00/hour with a career development path that may allow a pay increase after 6 months based on experience and training credentials. The Harris County Toll Road Authority contracts law enforcement deputies within six Harris County Constable Precincts and two Fort Bend Constable Precincts to patrol and service the tollway system. The Incident Response Team is a team of civilians who respond for roadside assistance, debris/haz-mat issues, and any incidents needing traffic control. Disseminating information and dispatching all these units from multi-agencies, the Dispatcher position requires a high-level of prioritizing, multi-tasking, and computer proficiency. Responsibilities include answering a high-volume of incoming phone calls for a 24/7 incident response line, documenting/updating call slips, dispatching necessary units via radio, contacting additional resources (fire, EMS, wreckers, clean-up crew, etc.), posting messages on Dynamic Message Signs and making public notifications of active incidents, distributing construction/roadway closure advisories, and utilizing CCTV to verify incidents. Must be able to work any shift and may be on-call for hurricanes, freeze/ice, or any other major event requiring the activation of the county’s EOC. Applicants must have effective communication skills (oral & written), ability to type 45+ correct words per minute, a high school diploma, one year of clerical/call center work experience (vocational/technical training in the area of office/business studies, social science, public administration or a closely related field can substitute at the rate of 60 classroom hours for each month of the required work experience). Applicant must pass the background check, drug testing, and personal history statements process. Must be able to obtain TCLEOSE certification (Basic Telecommunicator’s and Crisis Communications certificate) and pass the licensing exam within 6 months of employment. Open until filled. To Apply: Follow complete instructions at our Web site. 1/9/2014
Public Safety Dispatcher
Cowlitz County (Wash.), salary: During training – $3,067 per month; After training – $3,259 per month. Cowlitz County is accepting applications for Public Safety Dispatcher positions in our 911 Communications Center for current vacancies and to develop a hiring pool for future positions. This position receives and relays emergency and non-emergency requests for police, fire and medical services utilizing radio, telephone and computer equipment. Information is received and transmitted in a timely and accurate manner. It performs general clerical tasks to ensure adequate files, complaint records and reporting requirements. Visit our Web site for the full job description and to apply on-line. Open until filled. 1/6/2014
The City of Gahanna (Ohio), starting base rate of pay is $18.02/hour which if annualized is $37,477. The range for this position is $18.02 to 25.99 ($37,477 to $54,064 annualized). Rates of pay are determined through union contract with Ohio Patrolmen’s Benevolent Association (OPBA). We are currently building an eligibility list for current and future openings. Department Information: The Gahanna Division of Police is a community-oriented, leading-edge law enforcement agency comprised of an authorized staff of 60 sworn officers, 10 police dispatchers, as well as several support staff members and reserve police officers. The Police Dispatchers work in the Communications Center which is the Primary Public Safety Answering Point (PSAP) for all 9-1-1 calls generated within the city and also serves as a transfer point for Fire and Emergency Medical Services (EMS). Working in collaboration with the Metropolitan Emergency Communications Center (MECC) and the Whitehall Police Department, the Communications Center has advanced emergency call-handling capability and is at the forefront of Next Generation 9-1-1 technology. In addition to 9-1-1, the Communications Center is the initial contact point for police services within the city. The Center also initiates the response of other City departments after normal business hours and on weekends/holidays. Utilizing advanced, statewide voice and data communications technology, dispatchers coordinate the deployment of police units to emergency and non-emergency calls for service as well as aid to other agencies in Central Ohio. Necessary Certifications: Must be able to obtain LEADS certification within 6 months of employment; Must be able to obtain Notary License within 6 months of employment. To apply: Sign up for pre-employment testing at the National Testing Network Web site. Click in the box for the Gahanna job listing and click on the “Continue” button. Read over all the information and requirements. If qualified, click the “Continue” button to select a testing location, date and time. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. 1/3/2014
Emergency Services Dispatcher
The Town of Vail (Colo.), salary range: $21.20 hourly. The premier mountain community and international resort is seeking highly motivated and energetic people to join our Emergency Services Department. Vail is centrally located in the Rocky Mountains along Interstate 70, offering easy access to Denver (100 miles to the east). Completely surrounded by the White River National Forest, Vail’s permanent population of 7,000 swells to 45,000 during the winter ski season. Ensures community safety through effective communications duties via phone and radio systems in support of county-wide Police, Fire, and EMS agencies. Dispatch duties include, but are not limited to receiving and analyzing 911 calls as well as non-emergent and TTY phone calls for police, fire, and EMS service; performing Emergency Medical Dispatch when appropriate; operating and utilizing the Computer-Aided Dispatch Computer System (CAD) throughout all calls for service; distributing calls for service via the 800 MHz radio system; receiving and monitoring alarms throughout Eagle County; performing various requests on the CCIC/NCIC system including warrant entries; responsible for updating the media broadcast information on road conditions; initiating the Emergency Alert System when needed; training new dispatchers; and being responsible for individual projects. Excellent verbal communications skills necessary. Computer skills helpful and typing skills necessary. Multi-tasked oriented essential. Polygraph, typing and spelling tests required. Rotation through varied shifts. Holidays and week-ends are often required. Applications will be screened and acceptable candidates will be notified of their test date and time. The Town of Vail offers an excellent benefits and compensation package, including health/dental coverage, town-funded retirement, 457 pre-tax savings plan, ski, tennis, and golf passes and other wellness benefits. Employee housing may be available. Find more job information and an on-line application at our Web site. 12/30/2013
The Scott (Davenport, IA) Emergency Communications Center (SECC), salary range is $83,887-$113,494 annually, commensurate with experience; an excellent benefits package is offered through Scott County. Scott County is in eastern Iowa adjacent to the western Illinois state line along the Mississippi River and is approximately 175 miles west of Chicago. The SECC is a distinct organization with the purpose of consolidating the dispatching of local law enforcement, fire and emergency services agencies serving the entire Scott County region with a five-member Board of Directors who appoint and supervise the Director. The SECC Board is seeking a Director to provide leadership, management, and oversight to the SECC and, as the chief executive officer, is tasked with implementing the Board’s policy directives. The Director oversees the day-to-day operations of the SECC and is responsible for the approximately 60 staff members including 47 full and part-time public safety dispatchers, who are supported by a Deputy Director, six Shift Supervisors, a Training & Quality Assurance Manager, two Technology Systems Coordinators, and an Administrative Assistant. The Director is responsible for planning, developing, implementing, and coordinating emergency communication procedures; communication and system needs; and preparing and administering the center’s annual operating budget of $6.5 million. A Bachelor’s degree from an accredited college or university in Criminal Justice, Public Administration, Business Administration, or a closely related field is required. Successful and current certification as a NENA Emergency Number Professional (ENP) is highly desired. Candidates should have at least 5 to eight 8 years of experience in a responsible administrative or managerial capacity involving the delivery of emergency communication services in a city or county public safety environment. A minimum of 5 years of public safety and/or local government supervisory experience required. First review of applications will take place on January 13, 2014. To apply, visit our Web site and follow the prompt to apply online by creating an applicant profile. A detailed brochure is available. Questions regarding this recruitment should be directed to Ms. Renée Narloch, Senior Vice President, at email@example.com or call (850) 391-0000. Scott Emergency Communications Center is an Equal Opportunity and Affirmative Action Employer. 12/13/2013
SHASCOM (Redding, Calif.), salary negotiable depending upon qualifications up to $83,213.76 annually. SHASCOM provides primary 9-1-1 answering and consolidated dispatch services for law enforcement, fire, and emergency medical services for the City of Redding, City of Shasta Lake, City of Anderson and Shasta County under a Joint Powers Agreement as an independent government agency. The Board of Directors is comprised of the Shasta County Executive Officer, Redding City Manager, Shasta County Sheriff, Redding Police Chief or Redding Fire Chief, Anderson City Manager or Anderson Police Chief. The Board of Directors is responsible for approval and adoption of the annual operating budget, currently over four million dollars, and for providing oversight of the Director in establishing policies and procedures for expenditures of budgeted funds, labor management/ personnel, and operations. The SHASCOM team consists of 45 members including a Director, Operations Manager, Support and Training Manager, Systems Administrator, Administrative Support staff, Supervising Public Safety Dispatchers, and Public Safety Dispatchers. Since the Agencies served by SHASCOM vary in size and scope of responsibilities, dispatch staff work as call-takers and as radio dispatchers for all three disciplines. SHASCOM assists its client agencies with the identification and procurement of technology and development of policies related to communications, and houses technologically advanced communications systems. SHASCOM houses and supports the Shasta County EOC and is the regional center that may coordinate large scale public safety events. SHASCOM is located in a purpose-built facility in West Redding, housing only SHASCOM personnel and operations. The Director reports to the Board of Directors and is responsible for the efficient management of SHASCOM in order to ensure quality support to member organizations, excellent customer service, and the highest level of safety for those who provide emergency services and for the public who depend on SHASCOM services. The Director’s position is an executive level job, with all the associated demands and responsibilities associated with managing a “stand-alone” professional Agency. Download (pdf) the full job description. To Apply: Download an application from our Web site or call (530) 245-6500 to request the document by mail. Return the application with your resumé to City of Redding Personnel Division, Attn: Shawn Avery, 777 Cypress Ave., Redding CA 96001. Open until filled. 12/13/2013
Bismarck/Burleigh (ND) Combined Communications Center, pay range: $16.45 to $24.67 hourly, full benefits offered. Description: Performs tasks necessary for the operation of the Combined Communications Center, providing public safety dispatching services for urban and rural law enforcement agencies, fire departments, emergency medical services agencies, and other governmental agencies. Responds to emergency and non-emergency calls, provides pre-arrival instructions to callers, monitors and receives alarms, dispatches and monitors resources and records actions taken. Open until filled. If interested visit our Web site to apply online. EOE 12/11/2013
IXP Corp., job located in Lawrence (NJ). This position is responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies. This position is required to respond appropriately to requests for services and information from field personnel. Download (pdf) the job description and visit our Web site to apply. 12/6/2013
Transfer Center Coordinator
California Shock Trauma Air Rescue (CALSTAR), Sacramento (Calif.). We are a nonprofit regional air ambulance serving communities throughout California for 30 years. Our mission is to save lives, reduce disability and speed recovery for victims of trauma and illness. CALSTAR Headquarters is located on McClellan Air Base in Sacramento with remote bases located throughout California. The Transfer Center Coordinator (TCCI) will receive and process all requests for inter-facility transfers. Under general supervision of the Communications Manager or Supervisor, (TCCI) will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The (TCCI) will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors, and other key personnel. Download (pdf) the full job description, and visit our Web site to apply. 12/5/2013
The Ralls County (Mo.) 911 Board is currently seeking to hire a qualified person for the position of: Director of the Ralls County 911 Center. Job Description: The Director is the Chief Executive Officer of the Ralls County 911 Center and is responsible for the overall operations of the agency. He / She shall be responsible to see that the planning, directing, coordinating, controlling and staffing necessary for the operation of the agency is accomplished. The position requires coordination and assistance in communications work with all of the county’s emergency response agencies: law enforcement, fire, ambulance and disaster agencies. The Director is responsible to ensure that all work is assigned to the Center is complete and correct and that all communication procedures are followed properly by all telecommunication personnel. The Director directly oversees the hiring, training and discipline of all subordinates. The Director is accountable to and serves as a technical advisor to the 911 Governing Board. The position is a salaried position. The position is a full time job and requires being on call 24 hours a day for emergencies. The qualifications for the position of Director are as follows: College degree with a minimum Bachelors degree in a related field OR equivalent work experience of 5 to 10 years in an established 911 center; Prior supervision experience required; Personnel Management and Human Resource experience; ENP and / or RPL preferred but not required; Become a resident of Ralls County within one year of hire; Successful completion of a criminal background check and drug screen; United State citizen; Valid driver’s license; MULES , EMD and Missouri Telecommunication Certifications required within six months of hire. The Ralls County 911 Board is offering a compensation package of Salary and Benefits for the position of Director as follows: Starting Salary $50,000 plus or minus based on experience and qualifications; full benefits package negotiable and based upon experience and qualifications; health care package negotiable and based upon experience and qualifications. The position is open until filled and application will be accepted until that time. Please submit Resume and Salary requirement to: Ralls County 911 Board, P.O. Box 381, New London, Missouri 63459. 12/3/2013
University of California–Riverside, salary: $43,644 to $61,872 annually. Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24-hour, 7-day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. Minimum Requirements: Education and Experience: Any combination equivalent to graduation from high school and two years of experience performing complex administrative work including accessing and entering information into computer systems and databases; and satisfactory completion of POST-certified, 120 hour Basic Complaint/Dispatcher course within 12 months of hire date. Prior experience in entering and/or maintaining information in electronic and/or written format; handling difficult, sensitive and confidential situations tactfully; and accessing and updating various indexes. Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; and work rotating shifts with changing days off in a 24-hour/7 day operation. The incumbent must also possess normal color vision, hearing and reaction times. Preferred Qualifications: Prior experience working as a public safety dispatcher for a law enforcement agency or fire department. Knowledge of UCR campus locations; Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications; Recent completion of the POST Public Safety Dispatcher Course. Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities’ air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel. At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life. UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. For information about our generous employee benefits package, visit: Employee Benefits Overview. Apply on-line at our Web site. 11/27/2013
The Platte County (Mo.)Sheriff’s Department, starting pay is $30,642.50 annually, plus $600 a year for uniform allowance. We have openings for the position of Communications Officer. Must be able to work rotating shifts, nights, weekends. Applicant must pass all testing and background checks and have a minimum of a high school diploma or GED and be a minimum of 18 years of age. Applicants can contact the Platte County, MO Sheriff’s Department at our Web site or phone (816) 858-2424. 11/18/2013
The City of Powell (Wyo.) Police Department, starting salary $14.99 hour, depending upon qualifications. We are seeking an experienced or non-experienced individual to join our communications team. The center operates 24 hours a day, helping to ensure the safety of the community by dispatching police and EMS. Duties include, but are not limited to, receiving and analyzing both emergent and non-emergent phone calls, operating and utilizing a Computer Aided Dispatch system (CAD), dispatch calls over the radio, operating NCIC computer, greet and assist the public, complete logs and records in the center, and perform various clerical duties. The position includes rotating shift work. Qualified applicants must have excellent written and verbal skills, be detail oriented, and have strong computer and typing skills. Applicants must have the ability to multitask, and work in a fast paced environment, and remain calm and professional at all times. The City of Powell offers a competitive benefits package including: medical, dental, vision, life insurance, paid vacation and sick leave, 10 paid holidays, state retirement plan and a deferred compensation plan, as well as longevity pay after 5 years. The City of Powell currently contributes all insurance premiums. To request an application contact the Powell Police Department at 250 N Clark St., Powell, WY 82435, or (307) 754-2212, or email: firstname.lastname@example.org, or download an application from our Web site. Recruitment remains open until the position is filled. Testing is by invitation only. City of Powell, WY is an equal opportunity employer. 11/18/2013
Police Services Supervisor
City of Benbrook (Tex.) salary range: $53,135.15 to $71,206.18 annually. Provide day-to-day supervisory direction for all emergency and non-emergency communications and records department activities. Requires knowledge of emergency dispatch operations and communications, computer-aided-dispatch systems (preferably CRIMES), 9-1-1 operating procedures and good telephone, language (spelling, usage, punctuation, and grammar), verbal/written communications and interpersonal skills. Supervises and plans the work assignments, shift scheduling, and performance evaluation of assigned personnel. Sets expectations of quality service and citizen satisfaction. Responds to concerns or complaints regarding dispatch communications service delivery. Supervises police dispatch data for analysis and review by administration. Works with the public or other employees directly answering inquiries, processing information and making referrals to proper staff personnel. Makes recommendations for purchases, capital items or additional employees during the annual budget process. Open until filled. Download (pdf) the full job description, and visit our Web site for application information. 11/12/13
City of Lompoc (S. Calif.), salary range: $18.55 to $23.68 per hour. The City of Lompoc (Calif) Police Department is seeking motivated candidates to join our Dispatch team here in beautiful Santa Barbara County, California for full and part time employment. Dispatchers work a 3/12 work schedule with shifts being 0600-1800 and 1800-0600 hours. Our dispatchers answer emergency and non-emergency calls from the public and dispatch law enforcement, fire and after-hour utility services as well as serve as matrons for females booked into our local jail. Applicants must provide a typing certificate with a minimum of 35 net words per minute at the time of application submission. Certificate must be dated within a 12-month period prior to the testing date. Applicants whose qualifications best meet the requirements of the position will be invited to take the CritiCall computer based pre-employment screening test. Applicants with a passing score may be invited to an interview. Continuous recruitment. For further information, please visit our Web site. 11/11/2013
Communications Division Manager
The City of El Paso (Tex.) Fire Department, starting salary: $80,000 to $136,700 depending upon qualifications. We are seeking a skilled Manager for the Communications Division providing emergency 911 and 311 services. El Paso (pop. 772,000) offers abundant cultural and entertainment opportunities, a favorable cost-of-living index, and more than 300 days of sunshine a year. The city operates under a Council–Manager form of government. The city council hires a professionally trained manager to carry out its directives and oversee the delivery of public services. The Communications Division is comprised of 142 employees and serves both the Police and Fire Departments. The Communications Manager reports to the Assistant Fire Chief for Technical Services and Professional Development. The annual budget is approximately $8.3 million. Bachelor’s degree and 5 or more years of management experience in a public sector organization, with at least 3 years in a supervisory role required. Experience managing a public safety communications center preferred. Pursuant to appointment certifications must be attained in Communication Center Management, Texas Law Enforcement Telecommunications Systems (TLETS), Terminal Agency Coordination (TAC) plus training in Basic Telecommunication. Must maintain eligibility to access Criminal Justice Information System (CJIS) data through a rigorous background check. View the complete position profile and apply online at our Web site. For more information on this position, contact: Gary Holland, Senior Vice President, Strategic Government Resources at email: GaryHolland@GovernmentResource.com. 11/8/2013
Public Safety CAD/RMS Systems Administrator
Cayman Islands Government, Department of Public Safety Communications, salary range: $53,205 to $71,565 USD NET PAY plus relocation package. Responsible for system administration of the Computer Aided Dispatch, Records Management System and Jail Management systems used by the Department of Public Safety Communications, Royal Cayman Islands Police Service, Her Majesty’s Prison Service, and Department of Community Rehabilitation. Primary software platform in use is provided by SunGard Public Sector of High Point, North Carolina. Duties include overseeing system functionality; installing, configuring and implementing software applications; managing, organizing, protecting, documenting, and fine-tuning computer, security and file management systems, troubleshooting SQL databases; maintaining end-user accounts; providing limited 2nd tier technical support and training to approximately 500 users; preparing routine and special reports for management; and maintaining the 9-1-1 ALI database. Benefits: 2-year employment contract, with possibility to renew if satisfactory performance; no Cayman Islands payroll or income tax; excellent medical, optical and dental insurance benefits for employee and immediate dependent (maximum of 1 person) accompanying the employee to the Cayman Islands at zero cost to the employee – no employee contribution & no co-pays; 12% Defined Contribution pension plan – 100% payback at end of contract – no employee contribution; government-paid relocation including airfare for employee and dependent; shipment of up to 1,000 pounds of personal effects to Grand Cayman and return at end of contract; up to 7 days of hotel accommodations upon arrival; and a loan equal to one-month’s salary payable the first week of employment to help with rental deposits and getting settled in a your new country. Download (pdf) the full job description. Visit our Web site or contact Director Brent Finster at email@example.com or (345) 244-5221. 11/1/2013
Princeton (N) University Department of Public Safety (DPS). Our dispatchers serve as the first point of contact for community members who are seeking assistance with their emergency, non-emergency and service request calls. The dispatchers receive calls, monitor several radio frequencies and monitor intrusion and fire alarms in a fast, courteous, accurate and efficient manner. After receiving a call the dispatcher must establish the nature and location of call(s), determine its priority, and dispatch the appropriate patrol unit, university support team and/or emergency services as necessary. Dispatchers maintain contact with all units in service by accurately tracking, monitoring, and documenting officer activities during their shift. They operate Computer Aided Dispatch (CAD) console equipped with multiple computer terminals, including 911 call handling, geographic information system (GIS) mapping, camera systems and a radio console with multiple radio channels to dispatch public safety. The dispatcher must be familiar with operations and call transfer protocols of the two Mercer County Emergency Services Support Agencies, both Fire and Emergency Medical Services (EMS) Dispatch and The County Emergency Services Support Agencies of the contiguous County’s Emergency Service Dispatch, Middlesex County. The Communications Center operates 24 hours per day, 7 days per week and responds to over 100,000 calls for service and CAD dispatches per year and more than 30,000 emergency and non-emergency phone calls annually. In addition, they provide assistance to walk-up customers and provide general University information about the campus. The successful candidate is a service oriented team player committed to cultivating relationships with and assisting members of the Princeton University community. This is a part-time overnight weekend position with the ability to work on all shifts during various hours, including weekends and holidays. Standard work week is 20 hours. Overtime is mandatory. Visit our Web site for full position information and to apply. Open until filled. 11/1/2013
Emergency Services Dispatcher
The Town of Vail (Colo.), salary range: $21.20 hourly, depending upon qualifications. The premier mountain community and international resort is seeking highly motivated and energetic people to join our Emergency Services Department. Vail is centrally located in the Rocky Mountains along Interstate 70, offering easy access to Denver (100 miles to the east). Completely surrounded by the White River National Forest, Vail’s permanent population of 7,000 swells to 45,000 during the winter ski season. Ensures community safety through effective communications duties via phone and radio systems in support of county-wide Police, Fire, and EMS agencies. Dispatch duties include, but are not limited to receiving and analyzing 911 calls as well as non-emergent and TTY phone calls for police, fire, and EMS service; performing Emergency Medical Dispatch when appropriate; operating and utilizing the Computer-Aided Dispatch Computer System (CAD) throughout all calls for service; distributing calls for service via the 800 MHz radio system; receiving and monitoring alarms throughout Eagle County; performing various requests on the CCIC/NCIC system including warrant entries; responsible for updating the media broadcast information on road conditions; initiating the Emergency Alert System when needed; training new dispatchers; and being responsible for individual projects. Excellent verbal communications skills necessary. Computer skills helpful and typing skills necessary. Multi tasked oriented essential. Polygraph, typing and spelling tests required. Rotation through varied shifts. Holidays and week-ends are often required. Applications will be screened & acceptable candidates will be notified of their test date and time. The Town of Vail offers an excellent benefits and compensation package, including health/dental coverage, town-funded retirement, 457 pre-tax savings plan, ski, tennis, and golf passes and other wellness benefits. Employee housing may be available. Continuous recruitment. Find more information at our Web site. 10/18/2013
911 Emergency Communications Officer
Johnson County (Mo.) Central Dispatch. We are currently seeking applications from individuals interested in a very rewarding career as a 911 Emergency Communications Officer. Applications are currently being accepted for two full-time positions. Duties include receiving and processing emergency and non-emergency calls from the public, dispatching police, fire and EMS units via radio, entry and maintenance of law enforcement records. Applicants must be 18 years of age, currently posses a high school diploma or GED and be available for shift work including nights, weekends and holidays. Prior experience in public safety and/or 911 dispatching is preferred but not required. Hourly wage depending upon qualifications, with full benefits package. Applications for the position may be obtained at Johnson County Central Dispatch, 101 W. Market St. Warrensburg, MO 64093 or fro our Web site. For more information contact Executive Director Liz Lenger at (660) 747-0213 or email firstname.lastname@example.org. 10/18/2013
Communication Safety Officer / Dispatcher
Montana State University (Bozeman), starting salary: #13.197 per hour. Under supervision of the Communication Systems Supervisor, the person in this position performs a variety of clerical and routine administrative tasks in support of the department. Duties include: maintaining a public safety answering point (911 emergency line); operating police radio and dispatching calls as needed; filing and maintaining a daily computer log of police activities; maintaining and recording daily financial statements; answering telephone, handling incoming emergency calls; accepting payments for parking permits, citations, and verifying the accuracy of all payments; balancing transactions; handling complaints and processing traffic appeals; typing various forms and memos; performing data entry; greeting the public; performing general office duties; responding to upset customers (for example, an individual may have received parking citations and had their vehicle impounded); performing related duties as required. Visit our Web site for full information and to apply. 8/30/2013