The nation’s public safety communications centers have been facing a staffing shortage for the last 10 years, the result of an overall increase in staffing, competition with the private sector offering similar jobs for more money, and a large turn-over rate of existing employees.
As a result, almost every comm center in America is looking for qualified candidates, without experience, whom they will train to perform the necessary tasks. Of course, having some prior public contact or public safety experience is always a benefit. But most agencies consider the dispatcher position as entry-level, requiring only a high school education and a clean background.
I’ve collected these job listings directly from agencies and other sources, and include contact information on applying. I’ve divided the listing into an active list, and then several geographic inactive lists that you can use for reference when researching job requirements.
If you’re looking for a job, find much more information about applying and the hiring procedures on our job resources Web page.
If you’re an agency who wants to post your job listing here, there is no fee or cost to post job listings here. Read the listings below for the standard format and content, and email the final listing to editor@911Dispatch.com.
Other Job Opening Resources
- 9-1-1 Magazine Careers page
- The National Testing Network client listings
- NENA, APCO, EMS1 and 911 CARES pages
- California’s P.O.S.T. training agency Web page
- The private company Rural/Metro has job listings
- The northern California chapter of NENA listings
- The private Public Safety Testing firm listings for several Pacific northwest agencies
- There are scores of private and government Web job sites that cities and counties may use to list dispatcher jobs, including The Monster, HotJobs, Indeed and JobSearch USA.
- Routinely check your state’s law enforcement agency (the highway patrol, state police, etc.) for job openings. Usually the open positions are posted by specific location within the state, so examine the listings carefully.
- Check the latest Bureau of Labor Statistics analysis of public safety dispatcher jobs, and more complete analysis of the employment and wage outlook.
- Search on “public safety dispatcher” in Google to for Web pages related to job openings, or agency job descriptions—or just click here!
- There is life after dispatching! In fact, several public safety software companies are always looking for dependable, sharp-witted persons for technical, support and training positions around the country. Do a Google search and check the sites of public safety providers, including these software companies: Tiburon, Northrup-Grumman PRC, Data911, HTE, Enroute, Intergraph, New World Systems, Printrak, PSSI, Spillman Technologies, Tiburon, Tri-Tech, VisionAIR.
- Are you changing regions of the country, as well as changing jobs? You should check Money Magazine’s cost-of-living comparison tool to find out how salaries might be affected. Also check the salary wizard on the Monster.com Web site.
- The Salary.com Web site, which allows you to find the high, low and median pay ranges for dispatchers (and other positions).
- The Payscale.com Web site has median pay information for public safety dispatchers.
- A July 2014 news article provides a perspective on the stress of being a public safety dispatcher.
If an agency has an application deadline for a job position, it is listed in red. Even listings without a deadline may now be closed. So, check the date of submission (small type at the end of the listing) to see if the listing is recent, and then contact the agency to see if they are still taking applications.
Older and expired listings are listed by region–check the map to find them. Consult the older listings to learn about job requirements in general, salary ranges and application requirements. You can also use the older listings to find agencies that have hired in the past, and who may be taking applications, but are not listed on this Web page.
The listing at the top was posted most recently.
Police Communications Operator
Florida Gulf Coast University (Fort Myers, Fla.), salary range: $29,000 to $31,000 yearly. Answers phone lines and determines if the call is an emergency or non-emergency situation and transfers to the appropriate person or agency (e.g. police, fire, EMS, etc.). Obtains pertinent information concerning incidents (e.g. name, location, nature of problem or call). Dispatches calls for police service and monitors field activity of Department personnel. Runs FCIC/NCIC checks as requested by field units and maintains records system as required. Compiles and prepares information for various reports. Performs other related tasks as required or directed. The omission of specific duties does not preclude management from assigning such duties not indicated herein if such duties are logically related to the position. Visit our Web site for complete position information and to apply on-line before testing begins on March 11, 2015.
Communications Operator I
Henderson (Nev.) Police Department, Communications Operator I, Salary: $63,477.44 – $72,677.28. Department Overview: The Henderson Police department is a nationally accredited agency dedicated to providing unparalleled service to the community we represent. We are one of the most technologically advanced agencies in the country. Our vision is to make Henderson the safest city in the country by providing premier police services through innovation and partnerships with our community. The Henderson Police Department has 391 police officer positions, 81 correction officers and more than 151 civilian staff members. The Department is at an exciting crossroad in its history. If you have the commitment to help others and your community and want to have a career that makes a difference, now is your opportunity to join one of the finest police departments in the nation. The Communications Center is the direct link between citizens and the City’s Emergency Reponse Services. The dispatchers screen and handle all calls for service and provide support for all field operations. Dispatchers must be able to field hundreds of incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Not only must dispatchers be able to handle these calls for assistance, but they must also monitor multiple radio frequencies, dispatch calls to the police units, access a variety of local state, and federal databases, assign report numbers, and track officer’s activity in the field. Area Information: Know as a community of small town values with big city efficiencies, the City of Henderson is the largest full-service city in the state of Nevada providing residents all the essential services – ambulance, fire suppression, police, sewer and water services. Known throughout the nation for its premier master-planned communities, outstanding parks and recreation facilities, and cultural arts programs and amenities, Henderson offers an enhanced quality of life for those who choose to live, learn, work, and play here. Find more city and agency information on our Web site. Candidates must fill out the department application at this Web site. To apply and sign up for pre-employment testing, go to the National Testing Network, click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements, If qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. All testing must be completed by March 31, 2015.
Johnson County (Tex.) Sheriff’s Office, salary: $28,000/year. Under general supervision, receives, interprets and transmits routine and emergency information via telephone, radio and computer terminal. Receives reports by telephone or radio for public safety service; Determines the nature of requests for service, decides the proper priority and response code; Monitors radio traffic originating from other jurisdictions; Answers 911 telephones; Operates multi-purpose computer terminals interfaced with radio-telephone console and other computer systems; Monitors the status of field units to ensure officer safety and the availability for dispatch; Supplies information to other agencies, offices and to the public; Performs other related duties as required. Visit our Web site for the full job description and requirements, and application information. Open until further notice. 1/29/2015
911 Communications Officer
The Gwinnett County Police Department (GA), salary: $33,736 to $53,977 annually. Job Description: The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the Northeastern quadrant of the Atlanta Metropolitan area. The Department currently has an authorized strength of 758 sworn officers supported by 307 civilian employees with the responsibility of providing law enforcement services to over 800,000 residents within an area of 437 square miles. 911 Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow citizens. They are the first point of contact in most emergency situations. We offer a very competitive salary, benefits, and on-the-job training. The Gwinnett County Police Department’s Communications Unit operates out of a state of the art facility and is responsible for both Police and Fire dispatching. Essential Duties: (These duties are a representative sample; position assignments may vary.) Answers 911/emergency and non-emergency calls from the public for police, fire, and emergency medical services (EMS) response and codes all request for Police, Fire and EMS assistance. Gives lifesaving and pre-arrival instructions to callers in emergency situations and maintains appropriate logs. Operates emergency communication systems simultaneously, to include: Computers, radios, and phones. Participates in coordinating emergency responses and assistance from external agencies. Accesses a variety of computer information systems and databases to retrieve, verify, and enter data. Testifies in court. Performs other duties of a similar nature or level. Job Requirements: Training and Experience (positions in this class require): High School Diploma, or G.E.D. Two (2) years of work experience in a fast paced environment (preferably in a customer service or telecommunications environment), or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Licensing Requirements (positions in this class require): Must enter the Communications Academy. Knowledge (position requirements at entry): Customer service principles, standard office equipment, recordkeeping principles and map reading methods. Skills (position requirements at entry): Operating a computer and applicable software, handling multiple tasks simultaneously, typing/Data Entry/Transcription, maintaining logs, operating standard office equipment, evaluating the urgency of calls and taking appropriate action, operating communications equipment, providing customer service, strong ability to convey assertive, yet calm, response in emergency situations and above average communication/interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. Physical Requirements: Positions in this class require: reaching, extensive sitting, fingering, grasping, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Incumbents may be subjected to poor ventilation, workspace restrictions, intense noises, disruptive people, excessively high levels of stress for extended periods of time due to nature of emergency call center activity. This position may require: 24 hour on call assignment, overtime, or working weekends, holidays, 10-hour, 12-hour, and rotating shifts. To Apply: Visit our Web page and click on “Apply Now” or the banner at the top of the page. If you have any questions, please feel free to contact our Recruiter: Cpl. Eric Rooks at firstname.lastname@example.org or by telephone at (770) 513-5513. Closing Date: This position does not have a closing date. It will remain open until filled.
Public Safety Dispatcher
The City of South Lake Tahoe (N. Calif.) Police Department, salary: $22.17 to $26.95 hourly. We are seeking qualified candidates to fill two Permanent Part-Time Public Safety Dispatcher positions (30 hours per week, work hours and days off vary). California Dispatcher Certification is highly desirable for this recruitment. All application materials must be submitted together and online. For further details and to apply on-line, please visit this Web site. Closing date: February 18, 2015.
Public Safety Dispatcher
Muscatine County (Iowa) Joint Communications Center, starting wage of $17.42 per hour with benefits for full time employees. We are taking applications for future openings as a full or part-time Public Safety Dispatcher. Job duties include but not limited to: Responsible for receiving requests for information from law enforcement, fire and medical services; providing information and/or promptly and efficiently dispatching personnel and equipment in response to emergency situations; performance of varied clerical activities and the periodic testing of communications equipment. Answering emergency and non-emergency phone calls and walk-in traffic. Minimum Qualifications: High school diploma or GED; keyboarding/typing experience; type at least 30 wpm. Experience in telephone or radio operations preferred. Ability to obtain and maintain American Heart Association CPR certification and Emergency Medical Dispatching certification. Applicants with current or previous law enforcement and medical dispatching experience are encouraged to apply with pay commensurate with experience. Applications are available from the Muscatine County Administration Office, Muscatine County Administration Building, 414 E 3rd Street, Suite 101, Muscatine, IA 52761-4142, or from the Muscatine County Web site, or e-mail request to email@example.com. Application deadline: Friday, March 27, 2015 by 4:30pm. MUSCOM is an Equal Opportunity Employer.
Telecommunications Specialist I
Deschutes County 9-1-1 in Bend, Oregon is hiring for Telecommunication Specialist I. $3,226.19 to 4,322.05 per month for 173.33 work month. Hours will increase to 182.50 per month after training period. Salary normally starts on the first step. Excellent County benefit package when eligible. There are currently multiple positions available with an expected start date of August 2015. There positions are represented by the Deschutes 9-1-1 Employees Association. The following minimum qualifications must be met before an applicant will be considered: High school diploma or equivalent; One year of work and/or volunteer experience in a busy, multi-tasking atmosphere; Ability to type 45 words per minute; Must pass a pre-screening background check. Certain criminal history is automatically disqualifying under Oregon Administrative Rules. To apply: Visit the Government Jobs Web site, and review the Telecommunicator I listing. Closing date: Thursday, February 5, 2015.
Emergency 911 Dispatcher
The City of Stillwater (Okla.), Salary range is $17.32 to 24.71 hourly depending upon qualifications. We are seeking applicants for the position of Emergency 911 Dispatcher I with the Stillwater Police Department. We offer a comprehensive benefits package including Medical and Dental insurance, paid vacation and sick leave, and 401K retirement plan. View more information and the full job description available at our Web site. Closing date: February 12, 2015.
Police Communications Dispatcher
North Las Vegas (Nev.) Police Department, salary: $47,276 to $67,843 annually. The City of North Las Vegas is a full-service municipality, providing recreational amenities, police and fire protection and water service. It operates under a Council-Manager form of government, comprised of a Mayor and four Council members. The City of North Las Vegas stretches across the northern rim of Las Vegas Valley. The City, which was incorporated in 1946, encompasses 98.4 square-miles within Clark County in Southern Nevada. Since 2000, the City’s population has grown by 91.3 percent, making it home to about 217,500 residents. North Las Vegas is the third-largest city in Nevada. The City embraces its’ diversity, living up to its’ motto of being “Your Community of Choice.” The North Las Vegas Police Department’s mission is to encourage and engage the community to work as one in order to provide a safe, secure, and enjoyable community. This is accomplished by protecting lives and property; maintaining social order by enforcing federal, state, and local laws; working in a collaborative effort with the community to identify problems and disorder; and involving the community in the search for solutions. The Police Department is committed to having a positive impact in the City of North Las Vegas by reducing crime, reducing the fear of crime and enhancing the quality of life in the community. The Department has three commands, which are divided in seventeen divisions. The Department is staffed by a total of 405 full time employees (263 Commissioned Police, 32 Commissioned Corrections and 110 Civilians). The Position: This position learns and performs a variety of complex duties and exercise considerable judgment involved in the receipt, prioritization and dispatch of emergency 9-1-1 and non-emergency calls for the area serviced by North Las Vegas. Quickly and accurately process calls that involve life or death situations relating to police, fire, medical or animal control. Dispatch calls and information to police units using a two-way radio and maintain a computerized log of calls for service and units dispatched using a Computer Aided Dispatch (CAD) system. To apply and sign up for pre-employment testing, go to the National Testin Network Web site, and click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and, if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook.
The Union County (Ohio) Sheriff’s Office. We are now hiring for three open Communications Officer positions. The Communications Division is a division within the Union County Sheriff’s Office handling 9-1-1 emergency calls for the county and dispatches for seven fire and emergency services departments and three law enforcement agencies. The Communications Division is under the supervision of the Communications Director. The Communications Officer is under the direct supervision of a Communications Shift Supervisor. He/She shall be in a classified position as a civilian employee. To apply and sign up for pre-employment testing, visit the National Testing Network Web site, click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements. If qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866)563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. To be considered for this round of hiring, all testing through National Testing Network must be completed by January 30, 2015.
The City of Powell (Wyo.) Police Department, starting Salary $15.44 hour, depending upon qualifications. We are seeking an experienced or non-experienced individual to join our communications team. The center operates 24 hours a day, helping to ensure the safety of the community by dispatching police and EMS. Duties include, but are not limited to, receiving and analyzing both emergent and non-emergent phone calls, operating and utilizing a Computer Aided Dispatch system (CAD), dispatch calls over the radio, operating NCIC computer, greet and assist the public, complete logs and records in the center, and perform various clerical duties. The position includes rotating shift work. Qualified applicants must have excellent written and verbal skills, be detail oriented, and have strong computer and typing skills. Applicants must have the ability to multitask, and work in a fast paced environment, and remain calm and professional at all times. The City of Powell offers a competitive benefits package including: medical, dental, vision, life insurance, paid vacation and sick leave, 10 paid holidays, state retirement plan and a deferred compensation plan, as well as longevity pay after 5 years. The City of Powell currently contributes all insurance premiums. To request an application contact the Powell Police Department at 250 N Clark St. Powell, WY 82435, (307) 754-2212, email: firstname.lastname@example.org, or download an application from our Web site. Recruitment remains open until the position is filled. Testing is by invitation only. City of Powell, WY is an equal opportunity employer. 01/15/15
The North Texas Emergency Communications Center (NTECC) is seeking a highly skilled, technically competent Executive Director to oversee the operations and long range planning for this newly formed public safety communications agency. This is an exciting opportunity for an innovative, proven, and forward-thinking executive with the leadership, communication, and interpersonal skills to manage the operations and technology of a multi-jurisdictional municipal 9-1-1 dispatch organization. The NTECC is composed of four partner cities: Addison, Coppell, Farmers Branch, and Carrollton. The four cities provide police, fire, and EMS services to an approximate resident population of 220,000. Daytime populations are significantly higher. Preferred Qualifications: Bachelor’s degree in Business, Public Administration, or related field; and, successful work experience as a Director or Deputy Director of a multi-jurisdictional public safety communications center serving Law Enforcement and Fire/Emergency Medical Services with a combined population of 200,000 or greater. Or, Associates degree including courses in Fire, EMS, and/or Police administration, plus: five years of experience as a Director or Deputy Director of a multi-jurisdictional public safety communications center serving Law Enforcement and Fire/EMS with a combined population of 200,000 or greater. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered. View the complete position profile and apply online at the Web site. For more information contact: Bill Peterson, Senior Vice President, Strategic Government Resources, bill@GovernmentResource.com. (469) 450-4442
Southern Idaho Regional Communications Center (SIRCOMM) in Jerome. Hourly wage range: $24.00 to $28.00, depending upon experience. We are seeking a Deputy Director to assist in the administration of the Regional 911 center. The Deputy Director position assists the Director in planning, organizing, staffing and directing the day to day operation of center. The ideal candidate must have excellent project management and communication skills in addition to advanced knowledge and experience in the areas of E911 and NG911. The position understands emergency communications and procedures, and is a vital link between the agencies served as well as the citizens. The ideal candidate must also possess the ability to work effectively with subordinates, the public and political stakeholders, as well as research and recommend actions over a range of public safety communication subjects, including grants, project proposals, etc. SIRCOMM offers a comprehensive benefits package with excellent, medical, dental and vision benefits; life insurance and Idaho Public Employees Retirement System (PERSI); 24 Paid Time Off (PTO) days a year. SIRCOMM is located in Southern Idaho two hours east of Boise and one hour from Sun Valley, Idaho. Since 1996 SIRCOMM has been responsible for the answering of both 911 and seven digit non-emergency calls for Gooding, Jerome, Lincoln and Twin Falls Counties (excluding the City of Twin Falls). Serving a population base of over 120,000 and covering roughly 4,500 square miles. In the 4 counties served by SIRCOMM there are 37 emergency service agencies ranging from Sheriff Departments to volunteer Fire Departments. SIRCOMM also works closely with the Emergency Management Office for each of the four counties as well as public works departments for the 15 cities in the SIRCOMM service area. Visit our Web site for further information about SIRCOMM. To apply: A cover letter, SIRCOMM application, supplemental questionnaire and resume must be received by February 9, 2015. Application and further information can be obtained by contacting Director Moore or the Administrative Assistant at (208) 324-1344. Faxed and emailed applications will not be accepted.
EMS Communications Specialist II
Enloe Medical Center (Chico, N. Calif.). This is a per-diem position with varied shift. The EMS Communications Specialist II is responsible for coordinating the response of all prehospital vehicles. He/She is also responsible for processing of prehospital paperwork, and performing registration and billing duties. He/she may perform Emergency Medical Dispatch (EMD) duties. Education / Training / Experience: -Previous EMS Dispatching experience using Computer Aided Dispatch software and console radio system for communication with pre-hospital resources; previous pre-hospital experience. Licenses / Certifications: Minimum: Current National Academy of Emergency Dispatch Emergency Medical Dispatch (EMD) certificate; current CPR; current typing certificate for 35 WPM (certificate must be from within 3 years.) (Required for employees hired after 1/23/12); Desired: National Association of Air Communication Specialist certificate desired. Skills / Knowledge / Abilities: Must be alert, neat and well groomed. Must have a pleasant personality and a desire to serve the public in a professional, courteous manner as a goodwill ambassador of Enloe Medical Center. Must have a clear and understandable voice to effectively communicate verbally over the radio and telephone. Computer data entry, typing and aeronautical and topographical map reading skills preferred. To apply on-line, please visit our Web site. 12/29/2014
Emergency Communications Operations Manager
SNOPAC 911 (Snohomish County, Wash.). SNOPAC Emergency Communications is a 9-1-1 police, fire and medical public safety communications center serving Snohomish County which processes emergency and non-emergency calls to 39 police and fire agencies. SNOPAC 911 is one of the busiest dispatch centers in Washington State. We are seeking candidates to fill a full time Operations Manager position in our Everett (Wash.) regional communications facility. Qualified candidates will have demonstrated experience managing the day-to-day and strategic center operations including dispatch operations, systems operation, training and employee supervision. In addition, candidates must have a strong ability to define issues, analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Candidates must be able to identify with SNOPAC’s Core Values: Integrity, Professionalism, Respect and Teamwork. Working together as a team, you will achieve goals and meet deadlines while understanding that communication is critical. Download (pdf) the full job description full information and how to apply, and visit our Web site for information about the agency. Open until filled. 12/23/2014
City of Dublin (Ohio), salary: $22.90 to $29.63. We are currently hiring for a Communication Technician. City Information: The City of Dublin is a “high profile,” rapidly growing northwest suburb in the Columbus, Ohio metropolitan area with a Council-Manager form of government, characterized by impressive commercial and residential development and known for its “quality of life” and first-class municipal services. Department Overview: As an employer, the City of Dublin is a fast-paced, dynamic, award winning, organization with a progressive, innovative culture, strong customer service orientation, and a strong commitment to the “Community Oriented Policing”. The City of Dublin is a CALEA accredited Division. Dublin is recognized as one of the safest cities in central Ohio. Qualifications: Possession of High School Diploma or GED and some experience as a Communications Technician with computer aided dispatch (CAD) automated information/communications system strongly preferred, or any equivalent combination of education and experience. Ability to communicate clearly and effectively under extremely stressful conditions, listen attentively to radio transmissions for long periods of time, and attend to information requests from numerous parties. Ability to transmit information verbally in a clear, concise, and accurate manner. Ability to respond to emergency calls in an appropriate, effective, efficient, and calm manner. Visit our Web site for the full job description. To apply and sign up for pre-employment testing, go to the National Testing Network and click on FIND JOBS and the EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements. If qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. All testing through National Testing Network (NTN) must be completed by January 31, 2015. Testing will be limited through the holidays. Please check back as additional test dates are scheduled.
Benefit Information: www.hbc.dublinohiousa.gov
911 Public Safety Telecommunicator / Part-Time
Glenview (Ill.) Public Safety 911 Center, $18.00 to $22.00/ hour DOQ with no fringe benefits. We are building an ongoing eligibility list for part-time 911 Public Safety Telecommunicator. Following the training period, part timers may pick up 12-24 hours per week, depending on their availability. The part-time pool is often used to fill full time vacancies. The 911 Center is the primary answering point and dispatch center for the Village of Glenview wire line and wireless emergency and non-emergency calls for law enforcement, fire and EMS. The Dispatch Center also provides dispatch services for other municipalities. The purpose of this position is to receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services. Determine the location and nature of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with established policy, procedures and guidelines. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units. Monitor and process direct emergency alarms, answer and process non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor multiple public safety radio frequencies. Operate a variety of communications equipment including Computer Aided Dispatch (CAD), radio consoles, telephones and other computer systems. Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries. Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties. Visit our Web site for full position information and to how to apply on-line at the National Testing Network. Open until filled. 12/16/2014
Operations Issues Director
The National Emergency Number Association (NENA) in Alexandria (Virg.). The incumbent will actively monitor communications industry trends to identify how ongoing communications evolution will impact 9-1-1 services and operations. To ensure broad representation of views and interests, the incumbent will develop working relationships with staff and members of other organizations that may have an impact on 9-1-1, and assist those other organizations with 9-11 related issues. Internally, the incumbent will contribute an operations-focused viewpoint to NENA programs and activities (e.g., Education Advisory Board, Government Affairs, Next Generation Partner Program, Technical Issues, Member Services, Communications, Education, Special Projects). The incumbent will have broad latitude to design and implement projects related to current, emerging, and prospective issues affecting the 9-1-1 authority and Public Safety Answering Point community within budgetary and policy constraints established by the CEO. Such projects may include oversight and guidance of ongoing work by operations-focused components of the NENA Development Group (“NDG”); participation in the Development Steering Council (“DSC”); and the conduct of operations focus groups in conjunction with developers and implementers of products that propose to interface with current and future 9-1-1 systems. The incumbent will be responsible for identifying, in coordination with the NDG, topical issues, session leaders, and work plans for the annual “National Development Conference,” and for assisting in the production of the Annual Conference and Trade Show. Additionally, the incumbent will assist NDG components with all aspects of the development and standardization processes. Download (pdf) the full job description for more information and how to apply. 12/16/2014
Regional Communications Officer
Idaho State Police (Meridian, ID), salary range: $13.27 to $24.16 hourly.
- Operate a multi-channel radio with multiple frequencies and related equipment to receive messages and relay information between state police and emergency personnel to accident and crime scenes
- Obtain information about incidents and determine action to take
- Dispatch necessary personnel using radio or telephone
- Verify location and status of officers to insure their safety
- Direct emergency vehicles to insure effective handling of emergency situations
- Coordinate incidents through to completion
- Complete and file information such as wrecker lists and radio, telephone, and teletype logs by using or operating a computer-aided dispatch (CAD) system
- Enter, access, and update information concerning individuals, vehicles, and articles through the National Crime Information Center and Idaho/National Law Enforcement Telecommunications computer systems
- Responsible for decision making/problem solving while maintaining control in crisis emergency situations
- Must be able to work effectively under extremely stressful situations and perform detailed work with a high degree of accuracy
- Operate a multi-channel radio with multiple frequencies and related equipment to receive messages and relay information between state police and emergency personnel to accident and crime scenes
F/T-Emergency Communications Officer I/II
James City County (Virg.), salary: $32,668 to $35,126 yearly, depending upon qualification, plus benefits. Would you like to be a crucial link in public safety? A comprehensive training program is provided to learn the necessary skills for the job. The job includes quickly and correctly determining the nature of the call, identifying the correct code, and using the Computer-Aided Dispatch system to log and dispatch emergency and non-emergency calls to the appropriate authority (Police, Fire, Emergency Medical Services, Animal Control, Game Warden, or James City Service Authority personnel). Growth opportunities are available. Must have computer skills; Must have the ability to learn new programs quickly, maintain composure under a variety of extreme emergency situations, speak clearly and distinctly, hear and understand radio and telephone transmissions, and deal courteously and tactfully with public and other agencies. Must be able to work shifts during the day, evening, and midnights, as well as weekends, and holidays. Must possess high school diploma or equivalent, some call center and data entry experience helpful; experience as a dispatcher is a plus. An extensive background investigation is conducted. Applications will be accepted until position is filled. Visit our Web site for more information and to apply on-line. Open until further notice.
City of Katy (Tex.), salary: $32,736 to $35,736 based on experience. We are accepting applications for a full-time Telecommunicator / Dispatcher. This position is the first point of contact to the public, emergency services or law enforcement personnel and requires an ability to maintain effective and efficient communications by means of person, phone, radio and computers. Requirements: High School Diploma or GED; computer literate, emergency dispatch experience preferred, but not required; availability to work various day and night time shifts, including weekends, holidays and mandatory overtime (24 hour operation). He/She must possess critical thinking skills, excellent listening skills, and the ability to perform multiple tasks in an emergency situation. The applicant must be able to pass a criminal history background check, physical, and drug testing and able to work day, evening, or night shift and weekends. Candidates will not be considered without a completed application and resume with salary history. Applications are located on the City of Katy Web site. Submit applications to City of Katy, 910 Avenue C, Katy, Texas 77493 or fax to( 281) 391-4742. Applications will be accepted until position is filled. The City of Katy is an Equal Opportunity Employer
Public Safety Communications Manager
City of Oceanside (S. Calif.), salary: $3,061 to $3,908 biweekley. The Public Safety Communications Manager assumes full management responsibility for all dispatching services and activities; recommends and administers policies and procedures; manages the development and implementation of goals, objectives, policies and priorities for each assigned service area; establishes, within departmental policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly; plans, directs and coordinates, through subordinate level staff, the work plan for dispatching operations; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems; assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs and implements changes; analyzes, develops and implements communication and technical services policies and procedures pertaining to emergency response services, and community-based policing services; recruits, selects, trains, motivates and evaluates division personnel; provides or coordinates staff training; works with employees to correct deficiencies; conducts internal investigations; implements discipline and termination procedures; oversees and participates in the development and administration of the division budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary; explains, justifies and defends division programs, policies and activities; negotiates and resolves sensitive and controversial issues; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of communications, technical services management; responds to and resolves difficult and sensitive citizen inquiries and complaints; and performs related duties and responsibilities as required. Visit our Web site for full information and to apply on-line. Open continuously.
The Contra Costa County Office of the Sheriff (Northern California) is recruiting men and women for a challenging career in the Sheriff’s public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff’s Dispatcher II within one year of employment. This is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance and may qualify for a bilingual differential upon passing a language proficiency evaluation. Sheriff’s Dispatchers are assigned to the Communications center located in Martinez, near I-680 and SR-4. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from computerized data systems; managing radio communication for multiple (anywhere from 15 to 50) patrol units operating in the field at any given time and provide ancillary dispatch services and call-out support to over three dozen municipal agencies and districts, including the Office of Emergency Services, Emergency Medical Services Agency and Animal Services Department. Weekend, holiday and overtime work is required. All overtime is compensated at 1-1/2 times regular hourly rate. Specialized assignments include Communications Training Officer, Communications Training Instructor, Special Events Dispatcher, and Tactical Dispatcher. The Communications Center features modern computer-aided dispatch, radio and telecommunications equipment as well as ergonomically-adjustable work stations and individual task lighting. Background noise varies depending on the call and radio workload. Work involves prolonged periods of sitting and wearing a headset. Typically work stress and pressure is generated by the need to appropriately and quickly handle emergency and routine events, often simultaneously. Desirable qualities for Sheriff’s Dispatch candidates include the ability to read, comprehend and retain information, ability to remain calm in stressful situations, adaptability, ability to act promptly and decisively, ability to make practical, logical decisions, be able to communicate clearly, accurately record and relay information, perform multiple tasks simultaneously, understand and carry out verbal and written instructions, maintain a professional demeanor even under stressful conditions, and maintain a cooperative working relationship with peers and supervisors. Applicants are encouraged to apply on-line at our Web site.
Communications Dispatcher – Lateral
City of Santa Rosa (N. Calif.), salary: $61,347 to $74,542 annually. A minimum of one year of full-time work as a 9-1-1 public safety law enforcement dispatcher with a law enforcement agency performing the full range of call-taking and radio dispatching duties within the last five years. The most qualified applicants will have a minimum of two years of full-time work as a 9-1-1 public safety law enforcement dispatcher within the last three years; possess a California P.O.S.T. Public Safety Dispatcher Certificate; and have successfully completed a probationary period of at least 12 months duration in a public safety dispatcher position. Visit our Web site for full information and to apply on-line.
Communications Dispatcher Trainee
City of Santa Rosa (N. Calif.), salary: $43,758 to $54,309 annually. We are looking for enthusiastic and responsible applicants for the entry level position of Communications Dispatcher Trainee. We offer paid classroom and on-the-job training and an opportunity to provide a vital service to the Santa Rosa community. Communications Dispatchers receive emergency and routine calls for police emergency assistance; accurately evaluate and process routine and life-threatening emergency radio and telephone communications. Our Emergency Communications Center operates 24 hours a day, 7 days a week and is staffed by a team of 22 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Visit our Web site for full information and to apply on-line. Closing date: This recruitment will close after the receipt of the first 300 applications and/or on November 7, 2014, whichever first occurs.
Emergency Sevices Dispatchers
The Town of Vail (Colo.) , salary range: $21.70 – dependng upon qualifications. We are now accepting applications for future openings as an Emergency Services Dispatchers to join the Communications Department. Our state of the art communication facility is located in Vail, and dispatches emergency service calls 24-hours per day – 365 days a year, for 13 public safety agencies in Eagle County. This role ensures community safety through effective communications duties via phone and radio systems to support county-wide Police, Fire, and EMS agencies. Dispatch duties include, but are not limited to: receiving and analyzing 911 calls as well as non-emergent and TTY phone calls for Police, Fire, and EMS service; Performing Emergency Medical Dispatch when appropriate; Operating and utilizing the Computer Aided Dispatch Computer System (CAD) throughout all calls for service; Distributing calls for service via the 800 MHz radio system; Receiving and monitoring alarms throughout Eagle County; Performing various requests on the CCIC/NCIC system including warrant entries; Updating the media broadcast information on road conditions; Initiating the Emergency Alert System when needed; Training new dispatchers and being responsible for individual projects. Visit our Web site for complete position information and to apply on-line. 10/14/2014
Police Communications Shift Supervisor
City of Glendale (S. Calif.), salary: $4,129 to $6,336 per month. Under general direction acts as a lead worker and supervises assigned shift of personnel responsible for receiving requests for Police service and dispatching appropriate personnel. This position requires three years of full-time employment in a public safety emergency communications facility utilizing a computer-aided dispatch system (CAD) and completion of a California Peace Officers Standards and Training (POST) Basic Dispatcher Course or a POST recognized equivalent level of training. Application deadline is October 10, 2014. For more information or to apply, visit our Web site.
Winbourne Consulting for the State of Massachusetts, compensation: $35.00 hourly. We have 10 openings for Next Generation 9-1-1 trainers starting on September 1, 2014. Responsible for providing Training Instructor Services related to NG 9-1-1 Equipment Operations, Conversion and Administrations or other future training instructor classroom services that may be developed or offered with up to 15 students at various locations across the State, including days, evenings and nights. The person in this role will be responsible for: Providing all instructional and training services as may be required; Processing all documents associated with courses; Monitoring and tracking training material and maintaining inventory of materials at each training facility: the upkeep of each training facility associated with the Department. Winbourne Consulting provides extensive experience in the breadth of issues vital to 9-1-1 centers, including those related to the facility, operations, technology and human resources. Download (pdf) the full job description. To apply, send a resumé in Word format to David Derbonne, Training Coordinator, Winbourne Consulting, LLC, with cover letter addressing previous training history. Email: DDerbonne@w-llc.com.
Emergency Dispatcher / Center Site Lead / Lead Alarm Technician
Gonzales Consulting Services, Inc. for locations in Dulles (Virg.) and Fort Worth (Tex.). Gonzales Consulting Services, Inc. (GCS) is a dynamic and progressive company that is on the leading edge of technology. We provide quality information systems, financial, and management services to a broad range of organizations. Our clients include small businesses and all levels of government, including those that have public safety and security functions. We seek competent, well-trained individuals who focus on achieving customer satisfaction. Customer service, integrity, and competence are the words by which we live. Download (pdf) the current job descriptions or visit our Web site for application and contact information. 9/17/2014
New Mexico Department of Public Safety – Dispatcher I Non-Certified – salary $19,261 to $33,480 Annually. The Department of Public Safety (DPS) is recruiting for Non-Certified Dispatcher I candidates who will receive on-the-job training to become fully certified police dispatchers. These positions are located statewide to support the various New Mexico State Police and Motor Transportation Police Districts, with current openings in Albuquerque, Santa Fe, Espanola and Gallup. Trained and certified Dispatchers’ responsibilities are to operate a complex multichannel radio console, computerized telephone and teletype equipment that provides communication to local law enforcement agencies, to answer and assist emergency and non-emergency calls, and direct those calls to appropriate law enforcement personnel. Visit the New Mexico State Personnel Office Web site to submit an online application. Closing dates vary by duty station and include September 24, 2014 and October 10, 2014.
New Mexico Department of Public Safety – Dispatcher II – Certified – salary $23,524 to $40,913 Annually. The Department of Public Safety (DPS) is recruiting Certified Dispatcher II candidates. These positions are located statewide to support the various New Mexico State Police District and Motor Transportation Police Districts with current openings in Albuquerque, Santa Fe, Espanola and Gallup. This position is responsible for operating a complex multichannel radio console, computerized telephone and teletype equipment that provides communication to local law enforcement agencies, for answering and assisting emergency and non-emergency calls and directing those calls to appropriate law enforcement personnel. Hired dispatchers will be paid relative to their total years of experience as a CERTIFIED dispatcher. Visit the New Mexico State Personnel Office Web site to submit an online application. Closing dates vary by duty station and include September 24, 2014 and October 10, 2014.
911 Call Taker
Intrado Inc. part-time and full-time. We are the nation’s leading provider of 9-1-1 infrastructure systems and services. Founded in 1979, Intrado’s wide range of offerings include 9-1-1 data management, location determination services, 9-1-1 call handling solutions, and Next Generation 9-1-1 capabilities for telecommunications providers and public safety agencies across the country. The company’s unparalleled industry knowledge in data management of critical information, deployment and support of highly reliable networks and systems, and deep understanding of public and personal safety emergency communications needs make working at Intrado more than just a job. Working at Intrado is “work worth doing!”
Responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures.
- High school diploma required. Associate’s degree in communications, business, or similar field preferred. Equivalent work experience in a similar position may be substituted for educational requirements
- One year experience in emergency services dispatching in a 9-1-1 center or similar environment required
- 24/7 on call experience preferred
- Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required * May be required to work varying shifts
- Bilingual in English and Spanish (skill may or may not be required dependent upon position that is open)
Read the full job description and apply on-line at our Web site.
Police 9-1-1 Dispatcher
City of Ripon (N. Calif.). full-time: $21.56 to $26.21 hourly, part-time: $20.73 hourly. We are is accepting applications for full-time and part-time Police Dispatchers. Part-time positions will be scheduled to work 25-30 hrs/wk. Responsibilities include receive, monitor and transmit verbal communications via telephone and radio with officers as well the general public. Applicants must submit an application with a resume, current typing certificate with a minimum of 45 WPM. On-line typing certificates will not be accepted. The Ripon Police Department Communications division provides dispatch services for both the Ripon and Escalon communities. Trainees will be required to work dayshift, swing shift and graveyard rotations on weekdays, weekends, and holidays. For a complete description of the job title or to download an application, please visit our Web site. Applications will be accepted on a continual basis until positions are filled. Applications can be mailed to, or turned in to the Ripon Police Department located at 259 N Wilma Ave, Ripon, CA 95366.
Public Safety Dispatcher
City of Long Beach (S. Calif.), salary: $3,723.00 to $6,343.00 monthly. Long Beach is a dynamic city covering over 52.3 square miles and featuring 8 miles of shoreline, beaches and scenic marinas. It is the 5th largest city in California and the 32nd largest city in the United States. Long Beach is also the most diverse community with a population of over 487,000 and offers its residents and visitors entertainment, shopping, fine dining, golf courses, cruise lines, historical and cultural districts and tourist attractions like the Aquarium of the Pacific, Farmer’s Market, Toyota Grand Prix, Long Beach Museum of Art, Queen Mary, and the Pike at Rainbow Harbor. Long Beach Unified School District received the Broad Prize for the Best Urban School District. Long Beach is a city where you can live, work and play. Examples of Duties: Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. For more information, visit the city’s Web site and download (pdf) the PSD information packet.To apply and sign up for pre-employment testing, go to the National Testing Network Web site, click on FIND JOBS, and then EMERGENCY COMMUNICATIONS JOBS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook.
Public Safety Answering Point Manager
City of Laramie (Wyo.), salary Range: $53,235 to $71,880 annually. The City of Laramie is accepting applications for a Public Safety Answering Point Manager. Under direct supervision of the Chief of Police, this position is responsible for the overall management of the Laramie Albany County Records and Communications (LARC) Division of the Laramie Police Department. Supervision includes both the Dispatch and Records Units of the Police Department. The PSAP Manager holds a civilian equivalency to the sworn rank of Commander with the Police Department. Application Deadline: Open until filled. Download (pdf) the full job description, and visit our Web site to obtain an application, or pick up at the Laramie Workforce Center located on 3817 Beech Street, Suite 100. 9/5/2014
Public Safety Dispatcher
City of Wylie (Tex.), starting rate: $18.21 per hour. We are accepting applications for Dispatcher. If you meet the qualifications for this position and would like to be considered for employment, please submit your application to the Human Resources Department. The City of Wylie (pop, 44,000) is seeking a Dispatcher. Located 24 miles outside of Dallas (Tex.) between the cities of Plano and Rockwall, we strive to be an employer of choice with outstanding benefits and a professional working environment. General job duties include: Receives requests for police, fire and emergency medical services; dispatches public safety units; operates various telecommunications equipment; prepares reports; maintains files. This employee must be available to work any shift, holidays and weekends as needed for scheduling purposes. Wylie Public Safety Communications utilizes Computer Aided Dispatch (CAD) for call processing and dispatching, and the Priority Dispatch Medical Priority Dispatch System (MPDS) Emergency Medical Dispatch (EMD) protocols to process EMS calls for service. Download (pdf) the full job description. Open until filled. To Apply: Visit our Web site to print an application. Mail or hand deliver your application, resumé and cover letter to: Human Resources, City of Wylie, 300 Country Club Road, Wylie TX 75098. Email applications to: email@example.com. If you have questions or would like additional information, please call (972) 516-6040. 9/4/2014
Police, Fire, EMS Dispatcher/ 911 Call Taker
City of Allen (Tex.), salary: $17.44 to $21.37 hourly. The Communications Division is one of the most vital services for both our Police and Fire departments and also serves as the critical link between the citizens in need and responding personnel. Our Dispatchers receive and dispatch requests for Police, Fire, EMS and Animal Control emergency and non-emergency services and also provide Emergency Medical Dispatch (EMD) services. Open continuously. Download (pdf) the full job description and visit our Web site to apply on-line. 9/3/2014
Senior Public Safety Dispatcher
San Jose Fire Department (Calif.), salary range is $78,561 to $95,596. We are seeking qualified candidates for the position of Senior Public Safety Dispatcher. This is a shift supervisor classification requiring a minimum of 3 years of Public Safety Dispatch experience. Senior PSDs responsibilities include: general shift supervision, monitoring and maintaining citywide resource coverage, acting as a point-of-contact and resource for chief officers on matters related to communications and incident response, and performing all duties of the Public Safety Radio Dispatcher position (calltaking and dispatching) as needed. There are currently three openings, and the position is open until filled. The first review of applications will occur on September 5, 2014. A job flyer and further information about the position can be found at our Web site. To apply and view the full job description (which includes minimum qualifications, competencies, and job duties), visit the San Jose city Web site.
Chamblee (Geo.) Police Department, starting salary $33,405 annually. Are you interested in a rewarding career in law enforcement? We invite you to check out the Chamblee Police Department. We are currently looking to hire several Communications Officers. Duties may include the following:
- Receives and dispatches information to/from officers on the street.
- Answers 911 calls; handles appropriately
- Maintains and supports security of prisoners and jail area.
- Enters and maintains a variety of records and files through National database.
- Attends training courses as mandated by State law and department policy.
- Provides general information to the public on a variety of issues.
- Assists officer in the jail area with booking and searching prisoners.
- Completes accurate forms regarding prisoners such as fingerprint cards.
- Assists officers with various administrative duties and investigations.
- Accepts payments; processes bond receipts; issues receipts.
- Locates and secure assistance from metropolitan organizations such as DFACS, shelters, etc.
- Cooperates with Federal, State, and local law enforcement agencies and officers when needed.
- Provides basic medication to prisoners as well as provides basic first aid.
- Answers non-emergency calls.
- Contacts the business owners as needed.
ProTransport-1 (Cotati, N. Calif.). We are the premier provider of comprehensive medical transport services in the San Francisco Bay Area, Central Valley and Sacramento. With a customer-friendly vision and cutting-edge technological solutions, it is one of the “Fastest Growing Private Companies in America,” according to the INC. Magazine’s 2011 Top 500/5000 list. Founded on the principles of “Professional, Courteous, On Time” mobile care, ProTransport-1 has the best interests of customers in mind every time. Specializing in interfacility transportation, ProTransport-1 offers timely and satisfying medical transports that cater to the unique needs of each patient. From an internationally recognized, ACE accredited ComCenter to award-winning caregivers and fully-integrated vehicles, ProTransport-1 operates at an elite level throughout the entirety of the transport process. Our array of transport services are easy to schedule via phone, fax or TripViewer® software, while our dedicated dispatch and concierge teams offer unrivaled support to patients as well as facilities. We are actively seeking to bring on experienced Dispatchers with positive, can do attitudes to join our call center. Are you reliable? Are you a team player who enjoys working with others? Do you enjoy a challenge? If you answered yes to these three questions, please continue reading! Under the general supervision of the Communications Manager, and/or ComCenter Lead, the Dispatcher is responsible for evaluating and triaging all transport requests and deploying the most appropriate resource(s). The Dispatcher will also assist with management of incoming call volume as necessary. The Dispatcher must demonstrate the highest level of customer service while coordinating each request. Download (pdf) the full job description and visit our Web site to apply on-line. 8/25/2014
Customer Service Representative
ProTransport-1 (Cotati, N. Calif.). We are the premier provider of comprehensive medical transport services in the San Francisco Bay Area, Central Valley and Sacramento. With a customer-friendly vision and cutting-edge technological solutions, it is one of the “Fastest Growing Private Companies in America,” according to the INC. Magazine’s 2011 Top 500/5000 list. Founded on the principles of “Professional, Courteous, On Time” mobile care, ProTransport-1 has the best interests of customers in mind every time. Specializing in interfacility transportation, ProTransport-1 offers timely and satisfying medical transports that cater to the unique needs of each patient. From an internationally recognized, ACE accredited ComCenter to award-winning caregivers and fully-integrated vehicles, ProTransport-1 operates at an elite level throughout the entirety of the transport process. Our array of transport services are easy to schedule via phone, fax or TripViewer® software, while our dedicated dispatch and concierge teams offer unrivaled support to patients as well as facilities. We are actively seeking to bring on experienced Customer Service Representatives with positive, can do attitudes to join our call center. Are you reliable? Are you a team player who enjoys working with others? Do you enjoy a challenge? If you answered yes to these three questions, please continue reading! Under general supervision of the Communications Manager, and/or ComCenter Lead, the CSR is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource. This person is the “face of the company” and must provide each caller with the highest level of customer service possible. Download (pdf) the full job description and visit our Web site to apply on-line. 8/25/2014
Command Center Service Specialist
North Texas Tollway Authority (Plano, Tex), salary range: $16.41 to $20.82 per hour. Under supervision, provides communication and support services to police, courtesy patrol, wrecker, NTTA employees and contractors, and other first responders to incidents/emergencies; sometimes during stressful situations. Receives and processes 9-1-1 emergency calls, and non-emergency calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates incident response by receiving and transmitting radio, push-to-talk, and telephone calls. Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates alarm/alert panel and notifies responsible parties in a timely manner. Conducts inquiries on individuals using the automated wants and warrants system; maintains confidentiality of information. Establishes and maintains good rapport with coworkers, police, customers, supervisors, and others. Work is performed in shifts which may include weekends and holidays, 24/7. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees. Download (pdf) the full job description and visit our Web site to apply on-line.
Public Safety Dispatcher IV
State of Nevada, Department of Public Safety, annual salary: $41,906.16 to $61,950.96. Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. Nevada Classified employees are required to take 48 hours of unpaid furlough time per fiscal year (part-time prorated) through June 30, 2015. Mandatory Special Requirements: A typing certificate (issued within the last 6 months) must accompany your application and must verify your NET typing speed of at least 45 words per minute. No online typing tests will be accepted. This typing certificate may be attained through any Job Connect office, Manpower or other staffing agencies (Must have Company name, phone number and signature). This recruitment may close at any time depending up the number of applications received. Visit our Web site for the complete job description and to apply on-line. 8/7/2014
California State University, Long Beach, salary range: $3,096.00 to $4,645.00 per month. Starting salary may be set as high as $3,500.00 per month based on experience. This Dispatcher serves as the first point of contact for the public when calling or entering the campus law enforcement headquarters. The incumbent will receive and disseminate information to the public, law enforcement/security personnel, act as the net controller for the campus’ radio frequencies and provide data entry and retrieval for the Department’s various automated systems. Download (pdf) the full job description and visit our Web site (Staff & Management, Apply Here, New & Returning Applicants) to apply on-line. 8/1/2014
Support Services Coordinator
City of Amarillo (Tex.), starting pay: $17.50 hourly ($36,400/year), with excellent benefits. We are accepting applications for Support Services Coordinator with the Amarillo Emergency Communications Center (AECC). This position is responsible for creating, implementing, administering and overall coordination of the hiring selection, new hire training, continuing education, and quality assurance programs for AECC. This person will be responsible for making decisions with management oversight about the organization, requirements, and policies and procedures regarding the hiring, training, and QA programs. This person will be accountable for the outcomes of the training, quality assurance, continuing education, and hiring selection process. Some examples of responsibilities include supervising CTO’s and classroom instructors, overseeing new trainees, administering the quality assurance program, developing and presenting continuing education, tracking and reporting training hours, administering the selection process for hiring new employees, and making budget recommendations reference these responsibilities. Qualifications for education include a minimum requirement of a high school diploma or equivalent though preference will be given to those who possess at least a two-year degree from an accredited college in education, management, public safety or other related area. Qualifications regarding experience include a minimum of 3 years of experience in a public safety dispatching environment with progressive increase in responsibility and 2 of those years as a communications training officer or instructor. Experience in various aspects of law enforcement, fire or EMS or post high school education in a related field can partially replace years of experience in public safety dispatch. Please contact Judith Weshinskey-Price at Judith.firstname.lastname@example.org regarding additional information including how to apply. Applications will be accepted at least through August 15, 2014.
Metropolitan Community College (Kansas City, Mo.). Full-time staff position responsible for performing general duties related to the operation of a communications center to include; incoming communication for emergency and non-emergency assistance; dispatching necessary units using a Computer Aided Dispatch system( CAD); operating Integrated Security System (CCURE); using Regional Justice Information Services (REJIS) computer systems ; using DVTEL system for voice over IP communications with all locations; sending emergency text, e-mail and Internet messages; answering phones and providing customer service and perform related work as required. Job Requirements: High school diploma/GED; one year full-time, directly-related work experience. You must attach a completed copy of the Application Addendum in order to receive any consideration. Visit this Web site to apply on-line. EOE/M/F/Vet/Disabled
Police Communications Specialist
The University of South Florida Police Department (Tampa, Fla.), hiring salary: $30,043.67. We have has two full-time openings for the position of Police Communications Specialist. This non-sworn law enforcement position is responsible for operating the emergency communications center on a 24-hour basis. The University Police Department communications center serves as a university-wide emergency network center to include fire/intrusion alarms, Hillsborough County’s enhanced 9-1-1. system and an Emergency Notification and Blue Light Emergency phone system. The Police Communication Specialist is also responsible for operating and monitoring numerous radio frequencies, making inquiries and entries into computer systems, as well as disseminating information to the proper authority. Interested applicants must have a flexible schedule and must also be able to multi-task. Minimum Qualifications: This position requires a high school diploma or equivalent, and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification on the NCIC/FCIC computer system may be required. Preferred Qualifications: Three or more years with experience working as a Public Safety Telecommunicator for a law enforcement or emergency operation; state certification on NCIC/FCIC computer system. Special Skills/Licenses/Training Certifications: Possession of a current certification as a State of Florida 9.-1-1. Public Safety Telecommunicator preferred. The USF Police Department is a fully accredited law enforcement agency charged with protecting nearly 48,000 students plus an additional 16,000 faculty and staff members who live on or visit the campus daily. The University of South Florida is one of the largest employers in the Tampa Bay area and offers a first class benefit package which includes medical, dental, life insurance plans, retirement plan options, generous tuition program and substantial leave programs. To learn more, please visit our Web site. use position number “4573” when searching the current open positions. 7/29/2014
Police Public Safety Communications Manager
City of Maricopa (Ariz.), salary: $76,811 to $84,077.
The Maricopa Police Department is a 24/7 operation, with over 55 full time employees of which the majority are sworn peace officers. The department averages approximately 16,000 calls for service per year and is divided into four major divisions with the Patrol division being the largest. This division includes the Traffic Unit, Street Crimes Unit, Criminal Investigations, K-9 and Patrol. Maricopa Police Department provides the opportunity for community members to volunteer their time and talents to assist in police and law enforcement functions. Mission: The mission of the Maricopa Police Department is to be a leader in providing Professional, Progressive and Proactive law enforcement services to a culturally rich community. We shall continuously strive to foster a safer environment by maintaining a high state of readiness, cultivating community partnerships and creating innovative community programs. We shall strive to accomplish these objectives without prejudice, with the highest of integrity and with the support of the citizens we serve. The ideal candidate will have the ability to:
- Communicates with the general public, subordinates, other City employees, management, vendors, outside agency personnel, and other emergency service providers in order to ensure proper emergency services to the public and compliance with communications procedures/regulations;
- Instructs and/or trains others in a classroom setting or on-the-job training regarding operating procedures and on the various systems within the Communications Center;
- Serves as PSAP Manager which entails coordinating with appropriate agencies to obtain budgetary funds for equipment and coordinating policy;
- Oversees Computer Telephony Integration (CTI) related to CAD and Communications systems; Knowledge of:
- Research methods and techniques; methods of reports preparation and presentation
- Principles of customer service and public relations in governmental settings
- Operation of personal computer including job-related software applications
- Principles, methods and practices of municipal operations Skills required:
- Effective verbal and written communications skills
- Strategic thinking
- Resource management
- Managing change
Public Safety Telecommunicator
Emergency Communications of Southern Oregon (Medford, Ore.) has full-time openings for the position of Public Safety Telecommunicator. Our consolidated 9-1-1 call center provides call-taking and dispatching services to multiple fire departments and law enforcement agencies throughout Jackson County, Oregon, handling over 400,000 calls (emergent and non-emergent) per year. No previous experience is necessary; successful candidates will be given training in all 9-1-1 communication disciplines including Emergency Medical Dispatcher certification. The ideal candidate will possess swift and accurate data entry skill, keen listening and reading comprehension, plus the ability to multi-task in stressful conditions, as the position often processes phone calls, responds to radio traffic and updates the Computer Aided Dispatch (CAD) system simultaneously. The work week is 4 days on, 3 days off in 10-hour shifts, which may include nights, weekends, holidays and overtime as needed. Wages and Benefits: Beginning salary is $3,228.00 per month, with an increase after being released from training and contractual step increases thereafter. Medical/Vision benefits are included after one month and Dental after four months. ECSO contributes 10% of the employee’s monthly salary to a Deferred Compensation account and 1.2% to an HRA VEBA account. Minimum Qualifications to Apply: High school diploma or equivalent; minimum 18 years of age; no felony convictions on record. Conditional offers of employment will require the employee to pass a background investigation, physical examination, drug screen and vision/hearing test. To Apply: Visit our Web site and submit an application. To qualify for an interview, applicants must pass a CritiCall® skills test administered at ECSO. The next testing period is August 19 – August 27. This job posting may close without notice if all available testing appointments are filled.
The 911/Joint Communications Department of the County of Boone (Columbia, Mo.) is entering into an exciting period. The department is transitioning from city government to county government and is designing and constructing a state of the art facility that will be operational in 2016. The newly created 911/Joint Communications Department needs a Director and Boone County is recruiting to find a good fit for that position. Some of the responsibilities in the position include the following: Directs operations of the county-wide enhanced 911 & emergency dispatch system for police, fire and emergency medical services; Ensures the department has an overall strategic plan. Serves as the principal adviser to the County Commission on matters related to the 911 communication system; Acts as a liaison between the county, the community, and various organizations on issues pertaining to 911 functions; Reviews bid packages and recommends awards; Prepares annual personnel, operations, and capital improvement budgets, and required annual reports; Maintains compliance with State laws and regulations regarding emergency services, health, and safety issues. Columbia, Missouri is located half-way between St. Louis and Kansas City and is home to the state’s flagship university, the University of Missouri, along with 6 other colleges and universities. Columbia has 50 miles of trails, 78 parks, and 3,000 acres of park land. Columbia’s entertainment options include 4 golf courses, 6 art galleries, 3 museums, numerous live music venues, and a vibrant downtown district which hosts festivals throughout the year including the True/False Film Festival and the Roots N Blues N BBQ Festival. Apply online at our Web site or call (573) 886-4128 if you have questions. Please call in advance if you require special accommodations in order to apply. 7/22/2014
Dispatcher / Full & Part-Time
Cannon County 911 Dispatch (Woodbury, Tenn.), starting pay : $11.00 per hour. Our agency is actively recruiting one full-time Dispatcher position and one part-time Dispatcher position. This position requires working in a fast paced telecommunication center, answering both business and emergency calls as well as dispatching appropriate police, EMS, fire or other emergency response personnel. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radio frequencies, making inquiries and entries into computer systems, as well as disseminating information to the proper authority. Interested applicants must have a flexible schedule and must also be able to multi-task. Training will be provided to the successful candidates to become NCIC TIES Basic, CPR and EMD certified. Minimum Qualifications: Minimum of 18 year of age; high school diploma or GED; computer skills using Windows-based programs and data entry; prior experience in customer service is a plus; and the availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed. To apply: Contact our center at (615) 563-9751 or email at email@example.com. 7/18/2014
Emergency Medical Dispatcher
Martin County Fire Rescue (Stuart, Fla.), hiring range: $29,166 to $38,051 annually, with a max salary of $46,935. We are looking for Emergency Medical Dispatchers whose responsibilities include specialized work in communications screening, prioritizing and dispatching 911 calls. Uses Emergency Medical Dispatch/Emergency Fire Dispatch procedures to determine priority of calls and give emergency instructions over the telephone for pre-arrival medical treatment and fire safety. For more details and an application, please visit our Web site and click on Jobs at the top of the page. Open until filled.
Emergency Communications Director
Lyon County (Kan.), salary range: $43,160 to $63,377. We are establishing an Emergency Communications Center which will answer all 911 calls and non-emergency public safety calls for Lyon County. The Center will handle calls for Emporia Fire, Police, Emporia / Lyon County EMS, Lyon County Sheriff’s Office, Lyon County Emergency Management, and all seven Lyon County Volunteer Fire Departments. The director will have a staff of twenty personnel and be intricately involved in development of policy and procedure with the 911 Governing Board. Job Summary: Under the direction of the 911 Governing Board, this is an exempt position that performs administrative and supervisory work directing the staff within the Lyon County Communications Center. The Director is responsible for knowing and observing all laws, state and federal as well as understanding the county manual and resolutions which are directed toward fulfilling the responsibilities and duties of this position. This employee supervises personnel assigned to the Communications Center, prepares and presents budgets for approval by the 911 Board and the County Commission. Maintains open communication with the staff in the Communications Center, with the Commission and affiliated departments and agencies, but most importantly with the public. Knowledge of the functions of the Communications Center, strong skills in supervision, communication and organization are required for this position. Qualifications: Must possess a valid Kansas driver’s license. Five years of emergency dispatching experience is required. At least two years of Supervisory and or Management experience is preferred. Education: High school diploma or GED. Associate degree in business management, governmental administration and/or personnel management preferred. Continuing education required. Equivalent experience and training may be substituted. Must be certified on NCIC/Open Fox within six months of employment and recertified every two years. Have knowledge of Enhanced 911 software with continual training as updates are provided. Be trained in TDD/TTY within 2 weeks of employment (American’s with disabilities requirement) and EMD (Emergency Medical Dispatch) within six months of employment. Become certified in K.C.J.I.S within six months of employment; and CPR certified within one year. Download (pdf) the full job description and visit our Web site for the application. 7/16/2014