The nation’s public safety communications centers have been facing a staffing shortage for the last 10 years, the result of an overall increase in staffing, competition with the private sector offering similar jobs for more money, and a large turn-over rate of existing employees.
As a result, almost every comm center in America is looking for qualified candidates, without experience, whom they will train to perform the necessary tasks. Of course, having some prior public contact or public safety experience is always a benefit. But most agencies consider the dispatcher position as entry-level, requiring only a high school education and a clean background.
I’ve collected these job listings directly from agencies and other sources, and include contact information on applying. I’ve divided the listing into an active list, and then several geographic inactive lists that you can use for reference when researching job requirements.
If you’re looking for a job, find much more information about applying and the hiring procedures on our job resources Web page.
If you’re an agency who wants to post your job listing here, there is no fee or cost to post job listings here. Read the listings below for the standard format and content, and email the final listing to editor@911Dispatch.com.
Other Job Opening Resources
- 9-1-1 Magazine Careers page
- The National Testing Network client listings
- NENA, APCO, EMS1 and 911 CARES pages
- California’s P.O.S.T. training agency Web page
- The private company Rural/Metro has job listings
- The northern California chapter of NENA listings
- The private Public Safety Testing firm listings for several Pacific northwest agencies
- There are scores of private and government Web job sites that cities and counties may use to list dispatcher jobs, including The Monster, HotJobs, Indeed and JobSearch USA.
- Routinely check your state’s law enforcement agency (the highway patrol, state police, etc.) for job openings. Usually the open positions are posted by specific location within the state, so examine the listings carefully.
- Check the latest Bureau of Labor Statistics analysis of public safety dispatcher jobs, and more complete analysis of the employment and wage outlook.
- Search on “public safety dispatcher” in Google to for Web pages related to job openings, or agency job descriptions—or just click here!
- There is life after dispatching! In fact, several public safety software companies are always looking for dependable, sharp-witted persons for technical, support and training positions around the country. Do a Google search and check the sites of public safety providers, including these software companies: Tiburon, Northrup-Grumman PRC, Data911, HTE, Enroute, Intergraph, New World Systems, Printrak, PSSI, Spillman Technologies, Tiburon, Tri-Tech, VisionAIR.
- Are you changing regions of the country, as well as changing jobs? You should check Money Magazine’s cost-of-living comparison tool to find out how salaries might be affected. Also check the salary wizard on the Monster.com Web site.
- The Salary.com Web site, which allows you to find the high, low and median pay ranges for dispatchers (and other positions).
- The Payscale.com Web site has median pay information for public safety dispatchers.
- A July 2014 news article provides a perspective on the stress of being a public safety dispatcher.
If an agency has an application deadline for a job position, it is listed in red. Even listings without a deadline may now be closed. So, check the date of submission (small type at the end of the listing) to see if the listing is recent, and then contact the agency to see if they are still taking applications.
Older and expired listings are listed by region–check the map to find them. Consult the older listings to learn about job requirements in general, salary ranges and application requirements. You can also use the older listings to find agencies that have hired in the past, and who may be taking applications, but are not listed on this Web page.
The listing at the top was posted most recently.
Command Center Service Specialist
North Texas Tollway Authority (Plano, Tex), salary range: $16.41 to $20.82 per hour. Under supervision, provides communication and support services to police, courtesy patrol, wrecker, NTTA employees and contractors, and other first responders to incidents/emergencies; sometimes during stressful situations. Receives and processes 9-1-1 emergency calls, and non-emergency calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates incident response by receiving and transmitting radio, push-to-talk, and telephone calls. Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates alarm/alert panel and notifies responsible parties in a timely manner. Conducts inquiries on individuals using the automated wants and warrants system; maintains confidentiality of information. Establishes and maintains good rapport with coworkers, police, customers, supervisors, and others. Work is performed in shifts which may include weekends and holidays, 24/7. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees. Download (pdf) the full job description and visit our Web site to apply on-line.
911 Public Safety Telecommunicator 1
Pinellas County (Largo, Fla.), salary range: $14.97 to $23.20 per hour. This is work involving receipt of 911 calls and response to typical situations associated with the emergency/non-emergency telephone caseloads. The incumbent’s principle function is call taking; however, as assigned the incumbent may occasionally perform the full range of 911operations tasks including radio and dispatch. Incumbents do normally perform continuous radio and dispatch tasks independently as is characteristic of 911 Public Safety Telecommunicator 2 incumbents. 911 Public Safety Telecommunitor 2 incumbents perform as radio operators who complete both call taker and radio dispatch functions with minimum guidance and supervision. Incumbents in this class must maintain a calm, professional demeanor while handling a variety of emergency calls. The incumbent is responsible for accurately receiving and disseminating information via telephone and computer without hesitation. Incumbents must quickly comprehend the nature of any emergency call and route the call appropriately in accordance with standard operating procedures. Incumbents use various types of emergency communications equipment and multiple computer hardware and software applications to accomplish assignments. This classification also covers entry (trainee) level work for all emergency and regular call-taking and radio encounters. Work includes the receipt and documentation of routine and non-routine exchanges to typical Fire/EMS/Police 911 emergency calls. Incumbents in this classification must complete the radio operator training program. The typical call taker assignments performed do not include the complexity associated with radio and dispatch responsibilities that require the knowledge and skills required of the more advanced telecommunicators. An incumbent may continue to perform call-taker functions for an indefinite time or non-competitively advance to 911 Public Safety Telecommunicator 2 at the discretion of the appointing authority. Visit our Web site for the full job description and to apply on-line. Closing date: August 23, 2014.
Public Safety Systems Specialist
City of Campbell (N. Calif.), salary: $6,530.61 to 7,938.00 per month. Under direction, administers public safety information systems used by the Police Department; and coordinates work with the City’s Information Technology Division. Typical Duties: Administers the operation of Police Department information systems including computer aided dispatch (CAD), mapping, records management, mobile data, document imaging, and logging recorder systems, as well as the 9-1-1 telephone system; oversees the operation of County, San Francisco Bay Area, State and Federal information systems used by the Police Department, including interfaces of these systems to Police Department computer applications; coordinates Police Department information systems and 9-1-1 phone system training for employees; defines and configures information systems and 9-1-1 system access privileges for users; configures, modifies and updates Police Department information systems and 9-1-1 phone system application files, tables and indices; produces reports and graphic illustrations from data recorded in Police Department information systems; coordinates maintenance, implements corrections and recommends improvements to Police information systems software and hardware; provides user assistance and troubleshoots Police information systems and 9-1-1 system problems; maintains and updates Police Department web page; coordinates with Police Records Supervisor to retain and appropriately purge data in Police information systems; evaluates effectiveness of Police Department information systems and 9- 1-1 system, proposes improvements and develops long range plans for information systems development. Download (pdf) the full job description, and visit our Web site to apply on-line. Closing date: August 29, 2014 at 5 p.m. PT.
Emergency Communications Staff Manager
State of New Mexico Department of Public Safety, salary: $39,686.40 to $69,035.20 annually. The Staff Manager will aid the Emergency Communications Director in the oversight of eleven (11) communication centers located in New Mexico State Police (NMSP) district offices statewide; to ensure efficient and effective operations and service delivery to the citizens of New Mexico, New Mexico Department of Public Safety agencies and other public safety agencies served; while remaining accountable to various federal and state requirements that regulate emergency communication centers. This position will exercise direct supervision over supervisory professional and technical staff to include the district level Dispatcher Supervisors and their staff, which totals 83 Dispatcher positions. An incumbent in this position establishes performance metrics for communications centers; performs quality assurance checks to ensure adherence to established policies and procedure, including completing statistical analysis and written reports; confirms all centers are operating within established performance metrics with similar outputs; ensures center equipment and technology is functional and operating within expected levels; reviews and evaluates performance of staff, reports on exceptional performance, implements performance improvement plans and manages personnel records; coordinates recruitment and hiring efforts, oversees candidate screening and background investigation process and recommends candidates for hire; oversees employee training program and maintains training records; assists in establishing and modifying department policies and procedures, informs staff of changes and ensures implementation of new and revised policies and procedures; conducts organizational studies and ongoing performance improvement analysis, makes recommendations and implements changes, measuring output for effectiveness. As the hiring agency, DPS has designated a portion of the required experience to include 3 years of supervisory experience in a Public Safety Communications environment and/or Law Enforcement Environment. Candidates with a current New Mexico Law Enforcement Academy telecommunications certification will be given preference. Visit our Web site for the full job description and to apply on-line. Closing Date: September 15, 2014 at 11:59 p.m. MT.
The City of Stillwater (Okla.), salary range: $17.32 to $24.71/hourly depending upon qualifications. We are seeking applicants for the position of Dispatcher I with the Stillwater Police Department. You will receive training in advanced communication and computer technologies, and work in a fast paced environment where you will be challenged to continually learn and develop your skills . Your main responsibility will be to facilitate communication between citizens and multi-agency emergency personnel. Minimum Requirements: High School Diploma or GED. Benefits include a comprehensive benefits package including Medical and Dental insurance, paid vacation and sick leave, and 401K retirement plan. More information and a full job description available at www.stillwater.org/employment. Closing date: September 9, 2014.
Assistant Communications Dispatch Manager
Marin County Sheriff’s Office, salary: $8,126 to $9,003 month. We are announcing recruitment for the position of Assistant Communications Dispatch Manager. Current Vacancy: There is one full-time vacancy in the Marin County Sheriff’s Office. The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time, or part-time positions that may occur while the list remains active. Eligible lists remain active for a minimum of 6 months. The Division: The Marin County Sheriff’s Office’s Communications Division operates out of a state of the art Emergency Operations Facility with a 15 seat center, secure parking, full kitchen, bunk rooms and gym for Sheriff’s Office employees. The center provides dispatch service to the Sheriff’s Office, 4 police departments, 9 fire departments, 6 paramedic service areas, Marin County Department of Public Works, and many other city and county government service departments using Russ Bassett Furniture Consoles, Motorola MCC7500 Radios, Cassidian Phone System, VPI recording system and PRC COBOL CAD. In addition, the division is beginning a project to upgrade to an Intergraph CAD system in FY 2015-2016. NAED EMD ProQA is also utilized. The Position: The Assistant Communications Dispatch Manager is a mid-management position working in a multi-discipline, multi-agency public safety communications center dispatching for Sheriff, Police, Fire, and Emergency Medical Services. The position, one of two assistant managers, assists the Communications Dispatch Manager in coordinating and supervising the work of 6 shift supervisors and 33 emergency dispatchers. This includes scheduling, managing training programs, evaluating employee performance, administering discipline, and coaching/mentoring employees. Download (pdf) the full job description. Application closing date: August 25, 2014 at 4 p.m. Visit our Web site to apply on-line.
Financial Administrative Assistant
North County Dispatch JPA (Rancho Santa Fe, CA) salary $3,313 to $4,027 monthly. Comprehensive benefits including health, dental, life, disability, and CalPERS retirement plan paid by employee. Under general supervision, independently performs a variety of routine to complex administrative and clerical accounting support functions; interacts with the public and provides information or directs questions and requests to the appropriate staff; performs other related duties as required.. Qualifications: Associate’s degree with concentration in public/business administration, accounting, finance or related field, or equivalent. 2 years finance and office administrative experience required. Application documents available at our Web site. Applications accepted until 5 p.m., September 19, 2014.
Litchfield County (Conn.) Dispatch Inc., starting salary is between $18.99 to $23.31 an hour depending on qualifications with a top step of $28.07. The dispatcher is responsible to the Communications Manager and the Executive Director of Litchfield County Dispatch (LCD). Major duties include, but are not limited to, the following:
- Receive and transmit emergency calls and non-emergency calls via telephone, radio, or others means available.
- Operate a radio console and various computer systems.
- Maintain and record accurate and neat records.
- Assist in training of new employees.
- Maintain thorough knowledge of LCD procedures and protocols.
- Maintain and project a positive professional attitude with the public, dispatch center, fire, police and ambulance personnel.
- Hold all LCD information in confidentiality and safeguard all assets of LCD.
- Perform other duties as assigned by the Communications Manager and/or Executive Director.
Visit our Web site for the full job description and to apply on-line. Closing date: October 1, 2014.
Public Safety Communications Assistant Operations Manager
Dane County (Wisc.) Department of Public Safety Communications We have an excellent opportunity for an experienced, innovative professional to assist in overseeing and coordinating the day-to-day activities of the operations division; serve as customer service manager to user agencies, other communications centers and the public; assists in developing, implementing and maintaining operational continuity plans; participate in the development and implementation of operating practices as established by the Center Board; supervise the Communications Supervisors; serve on the management team and perform other assignments. Position requires five years experience in the operation of public safety communications, supervisory experience and any combination of training and experience equivalent to a degree in public administration, business administration or related field. Must also maintain National Incident Management System certifications. Experience serving multiple jurisdictions through the use of enhanced 9-1-1, computer assisted-dispatch and an area wide radio system is preferred. Background investigations, including fingerprinting will be a part of the final selection process. Also, must be available to work evenings, weekends and holidays as required, on a scheduled or unscheduled basis. Starting salary is $30.11 with further increases to $39.15 with excellent benefits including fully paid health and dental insurance for full time employees, along with contributions towards retirement, and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee. Exam: Qualifications Statement, due with your application. Recruitment ends at 4:30 p.m., Friday, August 22, 2014. Application materials must be submitted by the closing date above. An application postmarked by the closing date, but not received in the Employee Relations Division by the specified deadline will not be considered as having been filed in a timely manner. For application contact: Dane County Employee Relations Office, Room 418, City-County Building, Madison, Wisconsin, 53703, 608/266-4123, and for those with TTY equipment: Call WI Relay 711, or through the Dane County home page. Interested individuals must file a completed official Dane County employment application. Dane County is an Affirmative Action Employer operating under a Civil Service Merit System.
Public Safety Dispatcher
City of Irvine (S. Calif.), $42,369 to $72,160 annually. The City of Irvine seeks energetic and dependable individuals to serve as Public Safety Dispatchers. Dispatchers work in a dynamic and exciting environment and are the primary link between the public and the emergency police services at the City of Irvine. Dispatchers perform a variety of specialized technical and clerical duties involved with the operation of the Police Department’s communication center. The ideal candidate must be able to work in a fast paced work environment; receive, analyze, process, and disseminate emergency and non-emergency information provided by citizens and public safety personnel via telephone and radio; and provide excellent customer service. Police Dispatchers wear uniforms; work 12-hour shifts, including weekends and holidays; work overtime; and have varying days off. Additionally, final candidates will be required to successfully pass the Public Safety background process prior to appointment. Requires a high school diploma or equivalent experience working in fast-paced and productive environment providing superior customer service. Also requires a typing speed of net 45 wpm. Please visit our Web site by August 21, 2014 to view the complete position description and to apply! EEO/ADA
DESCOM – Des Moines County 911 (Burlington, Iowa), starting hourly wage: $16.80 to $18.55 an hour depending on qualifications. We are currently taking applications for a full-time dispatcher and a part-time dispatcher (29 hours per week). You will receive training in advanced communication and computer technologies, and work in a fast paced environment where you will be challenged to continually learn and develop your skills. Duties include: answering emergency and non-emergency calls, handling multiple duties at one time and prioritizing those duties according to the nature of the request, reading and comprehending maps accurately and quickly and relaying this information to emergency responders as necessary. Dispatchers must remain calm and courteous in stressful situations, and be mutually supportive of all coworkers and emergency responders. Minimum requirements: High School Diploma or GED, customer service experience, valid driver’s license, and previous dispatching experience preferred but is not required. All applicants must also pass pre-employment back ground check, pre-employment drug screening and hearing test. Great benefits package including Medical and Dental insurance, paid vacation and sick leave is available for all full time employees. Closing date: August 30, 2014. DESCOM is an Equal Opportunity Employer. Applications are available at our Web site or in person at the Burlington Police Department. For any other questions or inquiries please contact Director Johnny Platt – firstname.lastname@example.org
Public Safety Dispatcher IV
State of Nevada, Department of Public Safety, annual salary: $41,906.16 to $61,950.96. Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities.Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. Nevada Classified employees are required to take 48 hours of unpaid furlough time per fiscal year (part-time prorated) through June 30, 2015. Mandatory Special Requirements: A typing certificate (issued within the last 6 months) must accompany your application and must verify your NET typing speed of at least 45 words per minute. No online typing tests will be accepted. This typing certificate may be attained through any Job Connect office, Manpower or other staffing agencies (Must have Company name, phone number and signature). This recruitment may close at any time depending up the number of applications received. Visit our Web site for the complete job description and to apply on-line. 8/7/2014
City of Napa Police Department (N. Calif.), starting pay: $87,872.00 to $106,153.00 annually, plus excellent benefits. The successful Communications Manager will be a leader who will ensure that the daily operations of the Dispatch Center continue to provide prompt, professional quality service to the community. It will be essential that the candidate selected will have the interpersonal skills to ensure that the Center staff remain trained and motivated and the political savvy to serve as the primary liaison between the City and our partner agencies, including overseeing the renewal of the contracts for dispatch services. This person will have the project management experience and technical background to shepherd upcoming enhancements to the technology which will allow the center to stay current with contemporary public safety tools and programs, including upgrading our existing Intergraph CAD system, implementation of Text 911 service and the Medical Priority Dispatch System (MPDS) program.
The Napa Central Dispatch is the primary answer point for all 911 emergency calls for the City of Napa, City of American Canyon, Town of Yountville, and all unincorporated areas of Napa County. The center dispatches for the Napa Police Department, Napa County Sheriff’s Department, the American Canyon Police Department, the Napa Fire Department, the American Canyon Fire Department and AMR Ambulance Service. The center is staffed by four Supervisors, 20 full-time Dispatchers, five Public Safety Dispatch Call Takers, and two part-time Dispatchers and processes approximately 115,000 calls per year.
Located in an idyllic setting in Northern California, the City of Napa’s historic character, natural beauty, and unique attractions have enabled it to become a quality residential community as well as one of the nation’s premier tourist destinations. Committed to integrity, professionalism and loyalty, the Napa Police Department strives to be a model organization, recognized and acknowledged by the public and its peers. The Department’s highest priority is to ensure that the community remains a safe haven, allowing residents and visitors alike to enjoy a high quality of life.
Minimum Qualifications: Five years of increasingly responsible experience working in a public safety communications environment which included at least two years of supervisory responsibility. Education: equivalent to a Bachelor’s Degree from an accredited college or university with major course work in business administration, public administration, criminal justice or a closely related field. Completion of an Associate’s Degree combined with an additional two years (for a total of 4 years) of public safety communications dispatch supervisory experience may be substituted for the bachelor’s degree. To apply: Visit the City of Napa’s Web site to submit an online application. Applications will be accepted beginning August 14, 2014. The final filing date is September 7, 2014 at 11:59 p.m. PDT. The City of Napa is an Equal Opportunity Employer.
California State University, Long Beach, salary range: $3,096.00 to $4,645.00 per month. Starting salary may be set as high as $3,500.00 per month based on experience. This Dispatcher serves as the first point of contact for the public when calling or entering the campus law enforcement headquarters. The incumbent will receive and disseminate information to the public, law enforcement/security personnel, act as the net controller for the campus’ radio frequencies and provide data entry and retrieval for the Department’s various automated systems. Download (pdf) the full job description and visit our Web site (Staff & Management, Apply Here, New & Returning Applicants) to apply on-line. 8/1/2014
Support Services Coordinator
City of Amarillo (Tex.), starting pay: $17.50 hourly ($36,400/year), with excellent benefits. We are accepting applications for Support Services Coordinator with the Amarillo Emergency Communications Center (AECC). This position is responsible for creating, implementing, administering and overall coordination of the hiring selection, new hire training, continuing education, and quality assurance programs for AECC. This person will be responsible for making decisions with management oversight about the organization, requirements, and policies and procedures regarding the hiring, training, and QA programs. This person will be accountable for the outcomes of the training, quality assurance, continuing education, and hiring selection process. Some examples of responsibilities include supervising CTO’s and classroom instructors, overseeing new trainees, administering the quality assurance program, developing and presenting continuing education, tracking and reporting training hours, administering the selection process for hiring new employees, and making budget recommendations reference these responsibilities. Qualifications for education include a minimum requirement of a high school diploma or equivalent though preference will be given to those who possess at least a two-year degree from an accredited college in education, management, public safety or other related area. Qualifications regarding experience include a minimum of 3 years of experience in a public safety dispatching environment with progressive increase in responsibility and 2 of those years as a communications training officer or instructor. Experience in various aspects of law enforcement, fire or EMS or post high school education in a related field can partially replace years of experience in public safety dispatch. Please contact Judith Weshinskey-Price at Judith.email@example.com regarding additional information including how to apply. Applications will be accepted at least through August 15, 2014.
Metropolitan Community College (Kansas City, Mo.). Full-time staff position responsible for performing general duties related to the operation of a communications center to include; incoming communication for emergency and non-emergency assistance; dispatching necessary units using a Computer Aided Dispatch system( CAD); operating Integrated Security System (CCURE); using Regional Justice Information Services (REJIS) computer systems ; using DVTEL system for voice over IP communications with all locations; sending emergency text, e-mail and Internet messages; answering phones and providing customer service and perform related work as required. Job Requirements: High school diploma/GED; one year full-time, directly-related work experience. You must attach a completed copy of the Application Addendum in order to receive any consideration. Visit this Web site to apply on-line. EOE/M/F/Vet/Disabled
Public Safety Dispatcher
City of Albany (Calif., SF Bay Area), starting salary $4,673 per month plus educational incentives and generous benefits package. The Public Safety Dispatcher position (actual job title is Communications Clerk) receives and provides the appropriate response to emergency and non-emergency calls for police, fire, EMS/rescue, and after hours public works; performs a variety of clerical functions in support of police operations; acts as a resource to visitors and the general public regarding routine inquiries; and, functions as a positive and cooperative team member. For complete information about this position and the City of Albany, and how to apply, please visit our Web site. Final Filing Date: Wednesday, August 27, 2014 at 5 p.m.
Public Safety Communications Technician – Dispatcher
City of Cortez (Colo.), salary range: $14.60 to $21.90 hourly, with excellent benefits. We are accepting applications for a Public Safety Communications Technician (dispatcher) with the Police Department. Some Responsibilities: receives emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; maintains contact with all units on assignment using a two-way radio; monitors, receives, disseminates and transmits information for the Police Department and other agencies; uses computer related telecommunications systems, TDD and Enhanced 911 systems to coordinate emergency calls and relay information and assistance requests; and also maintains records and dispatches animal control services. Qualifications: must have the ability to learn the basic rules and regulations governing the operations of a communications radio transmittal and receiving system, and basic radio broadcasting and communications procedures and rules; must be able to learn the basic procedures used in operating 911 systems; must be able to learn the basic principles and procedures of record keeping; must be able to learn general law enforcement codes, practices and methods; must have knowledge of modern office procedures methods and computer equipment; must be able to work under pressure, exercise good judgement and make sound decisions in emergency situations; must be able to type accurately at a speed necessary for successful job performance, to operate a computer terminal and other office equipment and be able to learn teletype; must be able to work various shifts as assigned, including holidays and weekends; must have good hearing and must be able to understand and communicate effectively orally and in writing and be able to work well with the public, co-workers, and others contacted in the course of work. Must be 18 years of age or older. Must have a high school diploma or equivalent. Must possess a valid Colorado drivers license. Applications may be obtained from the City’s Web site, or from the SW CO Workforce Center, and must be submitted to the SW CO Workforce Center, 2208 East Main Street, Cortez, CO 81321, (970) 565-3759, until 5 p.m., September 9, 2014. All applicants must attach a current driving record with application.
Police Communications Specialist
The University of South Florida Police Department (Tampa, Fla.), hiring salary: $30,043.67. We have has two full-time openings for the position of Police Communications Specialist. This non-sworn law enforcement position is responsible for operating the emergency communications center on a 24-hour basis. The University Police Department communications center serves as a university-wide emergency network center to include fire/intrusion alarms, Hillsborough County’s enhanced 9-1-1. system and an Emergency Notification and Blue Light Emergency phone system. The Police Communication Specialist is also responsible for operating and monitoring numerous radio frequencies, making inquiries and entries into computer systems, as well as disseminating information to the proper authority. Interested applicants must have a flexible schedule and must also be able to multi-task. Minimum Qualifications: This position requires a high school diploma or equivalent, and one year of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Proficiency in typing and State certification on the NCIC/FCIC computer system may be required. Preferred Qualifications: Three or more years with experience working as a Public Safety Telecommunicator for a law enforcement or emergency operation; state certification on NCIC/FCIC computer system. Special Skills/Licenses/Training Certifications: Possession of a current certification as a State of Florida 9.-1-1. Public Safety Telecommunicator preferred. The USF Police Department is a fully accredited law enforcement agency charged with protecting nearly 48,000 students plus an additional 16,000 faculty and staff members who live on or visit the campus daily. The University of South Florida is one of the largest employers in the Tampa Bay area and offers a first class benefit package which includes medical, dental, life insurance plans, retirement plan options, generous tuition program and substantial leave programs. To learn more, please visit our Web site. use position number “4573″ when searching the current open positions. 7/29/2014
Police Public Safety Communications Manager
City of Maricopa (Ariz.), salary: $76,811 to $84,077.
The Maricopa Police Department is a 24/7 operation, with over 55 full time employees of which the majority are sworn peace officers. The department averages approximately 16,000 calls for service per year and is divided into four major divisions with the Patrol division being the largest. This division includes the Traffic Unit, Street Crimes Unit, Criminal Investigations, K-9 and Patrol. Maricopa Police Department provides the opportunity for community members to volunteer their time and talents to assist in police and law enforcement functions. Mission: The mission of the Maricopa Police Department is to be a leader in providing Professional, Progressive and Proactive law enforcement services to a culturally rich community. We shall continuously strive to foster a safer environment by maintaining a high state of readiness, cultivating community partnerships and creating innovative community programs. We shall strive to accomplish these objectives without prejudice, with the highest of integrity and with the support of the citizens we serve. The ideal candidate will have the ability to:
- Communicates with the general public, subordinates, other City employees, management, vendors, outside agency personnel, and other emergency service providers in order to ensure proper emergency services to the public and compliance with communications procedures/regulations;
- Instructs and/or trains others in a classroom setting or on-the-job training regarding operating procedures and on the various systems within the Communications Center;
- Serves as PSAP Manager which entails coordinating with appropriate agencies to obtain budgetary funds for equipment and coordinating policy;
- Oversees Computer Telephony Integration (CTI) related to CAD and Communications systems; Knowledge of:
- Research methods and techniques; methods of reports preparation and presentation
- Principles of customer service and public relations in governmental settings
- Operation of personal computer including job-related software applications
- Principles, methods and practices of municipal operations Skills required:
- Effective verbal and written communications skills
- Strategic thinking
- Resource management
- Managing change
Public Safety Telecommunicator
Emergency Communications of Southern Oregon (Medford, Ore.) has full-time openings for the position of Public Safety Telecommunicator. Our consolidated 9-1-1 call center provides call-taking and dispatching services to multiple fire departments and law enforcement agencies throughout Jackson County, Oregon, handling over 400,000 calls (emergent and non-emergent) per year. No previous experience is necessary; successful candidates will be given training in all 9-1-1 communication disciplines including Emergency Medical Dispatcher certification. The ideal candidate will possess swift and accurate data entry skill, keen listening and reading comprehension, plus the ability to multi-task in stressful conditions, as the position often processes phone calls, responds to radio traffic and updates the Computer Aided Dispatch (CAD) system simultaneously. The work week is 4 days on, 3 days off in 10-hour shifts, which may include nights, weekends, holidays and overtime as needed. Wages and Benefits: Beginning salary is $3,228.00 per month, with an increase after being released from training and contractual step increases thereafter. Medical/Vision benefits are included after one month and Dental after four months. ECSO contributes 10% of the employee’s monthly salary to a Deferred Compensation account and 1.2% to an HRA VEBA account. Minimum Qualifications to Apply: High school diploma or equivalent; minimum 18 years of age; no felony convictions on record. Conditional offers of employment will require the employee to pass a background investigation, physical examination, drug screen and vision/hearing test. To Apply: Visit our Web site and submit an application. To qualify for an interview, applicants must pass a CritiCall® skills test administered at ECSO. The next testing period is August 19 – August 27. This job posting may close without notice if all available testing appointments are filled.
The 911/Joint Communications Department of the County of Boone (Columbia, Mo.) is entering into an exciting period. The department is transitioning from city government to county government and is designing and constructing a state of the art facility that will be operational in 2016. The newly created 911/Joint Communications Department needs a Director and Boone County is recruiting to find a good fit for that position. Some of the responsibilities in the position include the following: Directs operations of the county-wide enhanced 911 & emergency dispatch system for police, fire and emergency medical services; Ensures the department has an overall strategic plan. Serves as the principal adviser to the County Commission on matters related to the 911 communication system; Acts as a liaison between the county, the community, and various organizations on issues pertaining to 911 functions; Reviews bid packages and recommends awards; Prepares annual personnel, operations, and capital improvement budgets, and required annual reports; Maintains compliance with State laws and regulations regarding emergency services, health, and safety issues. Columbia, Missouri is located half-way between St. Louis and Kansas City and is home to the state’s flagship university, the University of Missouri, along with 6 other colleges and universities. Columbia has 50 miles of trails, 78 parks, and 3,000 acres of park land. Columbia’s entertainment options include 4 golf courses, 6 art galleries, 3 museums, numerous live music venues, and a vibrant downtown district which hosts festivals throughout the year including the True/False Film Festival and the Roots N Blues N BBQ Festival. Apply online at our Web site or call (573) 886-4128 if you have questions. Please call in advance if you require special accommodations in order to apply. 7/22/2014
Dispatcher / Full & Part-Time
Cannon County 911 Dispatch (Woodbury, Tenn.), starting pay : $11.00 per hour. Our agency is actively recruiting one full-time Dispatcher position and one part-time Dispatcher position. This position requires working in a fast paced telecommunication center, answering both business and emergency calls as well as dispatching appropriate police, EMS, fire or other emergency response personnel. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radio frequencies, making inquiries and entries into computer systems, as well as disseminating information to the proper authority. Interested applicants must have a flexible schedule and must also be able to multi-task. Training will be provided to the successful candidates to become NCIC TIES Basic, CPR and EMD certified. Minimum Qualifications: Minimum of 18 year of age; high school diploma or GED; computer skills using Windows-based programs and data entry; prior experience in customer service is a plus; and the availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed. To apply: Contact our center at (615) 563-9751 or email at firstname.lastname@example.org. 7/18/2014
Emergency Medical Dispatcher
Martin County Fire Rescue (Stuart, Fla.), hiring range: $29,166 to $38,051 annually, with a max salary of $46,935. We are looking for Emergency Medical Dispatchers whose responsibilities include specialized work in communications screening, prioritizing and dispatching 911 calls. Uses Emergency Medical Dispatch/Emergency Fire Dispatch procedures to determine priority of calls and give emergency instructions over the telephone for pre-arrival medical treatment and fire safety. For more details and an application, please visit our Web site and click on Jobs at the top of the page. Open until filled.
Emergency Communications Director
Lyon County (Kan.), salary range: $43,160 to $63,377. We are establishing an Emergency Communications Center which will answer all 911 calls and non-emergency public safety calls for Lyon County. The Center will handle calls for Emporia Fire, Police, Emporia / Lyon County EMS, Lyon County Sheriff’s Office, Lyon County Emergency Management, and all seven Lyon County Volunteer Fire Departments. The director will have a staff of twenty personnel and be intricately involved in development of policy and procedure with the 911 Governing Board. Job Summary: Under the direction of the 911 Governing Board, this is an exempt position that performs administrative and supervisory work directing the staff within the Lyon County Communications Center. The Director is responsible for knowing and observing all laws, state and federal as well as understanding the county manual and resolutions which are directed toward fulfilling the responsibilities and duties of this position. This employee supervises personnel assigned to the Communications Center, prepares and presents budgets for approval by the 911 Board and the County Commission. Maintains open communication with the staff in the Communications Center, with the Commission and affiliated departments and agencies, but most importantly with the public. Knowledge of the functions of the Communications Center, strong skills in supervision, communication and organization are required for this position. Qualifications: Must possess a valid Kansas driver’s license. Five years of emergency dispatching experience is required. At least two years of Supervisory and or Management experience is preferred. Education: High school diploma or GED. Associate degree in business management, governmental administration and/or personnel management preferred. Continuing education required. Equivalent experience and training may be substituted. Must be certified on NCIC/Open Fox within six months of employment and recertified every two years. Have knowledge of Enhanced 911 software with continual training as updates are provided. Be trained in TDD/TTY within 2 weeks of employment (American’s with disabilities requirement) and EMD (Emergency Medical Dispatch) within six months of employment. Become certified in K.C.J.I.S within six months of employment; and CPR certified within one year. Download (pdf) the full job description and visit our Web site for the application. 7/16/2014
Police Communications and Technology Administrator
City of Glendale (S. Calif.), salary: $6,915 – $10,058 per month. Under general direction, this management position directs, manages, and oversees the day-to-day administration and supervision of all communications, technology and automation functions of the Communications and Technology Bureaus of the Police Department, ensuring adherence to established policies and procedures. This position requires an Associate of Arts or Science Degree in a related field and five years progressively responsible supervisory/management experience in a public safety agency with at least three years in police communications and a public safety 911 facility. A Bachelor’s degree is highly desirable. Apply ASAP; recruitment may close at any time. A City application and a supplemental application are required. For more information and to obtain a detailed job description, visit our Web site.
University of California–Riverside (S. Calif.), salary: $44,952 to $63,720. Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24 hour 7 day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. View the full job description and apply on-line at our Web site.
The Wood County (Ohio) Sheriff’s Office, salary: $15.63 start, $17.97 after 1 year, $18.18 after 2 years, step increases in 5 year increments. We are building an ongoing eligibility list for Dispatcher 1. The Wood County Sheriff’s Office is a modern progressive office that handles corrections, road patrol, civil paper service and dispatch for Wood County, Ohio. The Sheriff’s Office currently deploys 124 deputies into its core assignments plus its Detective Bureau, DARE/SRO, SRT, and CCW/SORN units. Last year the Sheriff’s Office had 26,000 calls for service and 4,400 inmates booked into its corrections facility. Area Information: Wood County covers 617.4 square miles and is situated just south of Toledo, Ohio. It is the home of Bowling Green State University, Owens Community College, Owens Illinois World Headquarters, First Solar Inc., Magna International, Chrysler Group LLC, and Wood County Hospital. Founded in 1820, Wood County has a rich history and played a vital part in the opening of the Western United States and in the war of 1812. It is home to the largest reconstructed walled fort in the United States, Fort Meigs and is part of the Maumee River Watershed with the Maumee and Portage Rivers feeding nearby Lake Erie. Every year thousands of fisherman from all over the Midwest flock to Wood County for the “walleye run”. Wood County provides a nice mix of country and city living having 5 cities, 21 villages, and 19 townships. The County is also known for its great Midwestern values, friendly people and great schools. To apply and sign up for pre-employment testing, go to the National Testing Network Web site. Click on Find Jobs and then Emergency Communications. Select the department and read over all the requirements. If qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. The department requires the candidate’s PHQ. You can access the questionnaire through your NTN candidate account. NTN suggests completing the PHQ as soon as possible so there is not a delay in your application process.
City of Roswell (Geo.) Police Department, salary range $30,607 to $38,258 annually. Ranked one of the safest cities to live in the United Stated according to City Crime Ratings, the Roswell Police Department is located just North of Metro Atlanta. Full Purpose of Classification: The purpose of this classification is to facilitate the flow of information between the public and law enforcement officers, animal control, firefighters, medical personnel, or emergency personnel by answering emergency and non-emergency calls for service and dispatching appropriate response units. Minimum Qualifications: High school diploma or GED; 1 year of work experience involving communication with the public; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain the following certifications within one year of employment: POST Registered or Certified in Communications, Emergency Medical Dispatch, GCIC/NCIC Terminal Agency Coordinator, and CPR-First Aid in the State of Georgia. Must be a United States citizen. To apply : For complete job description and application details please visit the Web site. Position open until vacancies filled. Visit our Web site for more information and to apply on-line.
Public Safety Business Specialist
Verdugo (S. Calif.) Fire Communications, salary: $4,514.00 – $6,566.00 monthly. Under general direction, this non-sworn mid-management position provides skilled and professional level administrative, budgetary and financial support to the Verdugo Fire Communications Center. Essential functions of the job include, but are not limited to, the following:
- Prepares and reviews reports for presentation to the City Council, Fire Chief, City Manager, and community groups or organizations.
- Initiates letters, memos, requisitions, budget forms, and personnel transactions forms.
- Keeps abreast of Department rules, regulations, policies, procedures, and current and emerging trends and
- practices in all aspects of the fire service.
- Facilitates the administrative aspects of new hire and promotional processes and coordinates scheduling for
- mandatory employee training programs.
- Ensures Federal, State, local, and departmental and city-wide mandatory training is monitored and completed.
- Serves as event coordinator for special events and programs and tours; ensures all logistical matters are
- addressed, and performs guest relations functions, including meeting room preparation.
- Coordinates meetings and committees and prepares meeting agendas and captures meeting minutes,
- disseminating appropriately to committees.
- Attends Verdugo Task Force Meetings and may attend other meetings as necessary or as assigned.
- Reviews scheduling requests and payroll entries for personnel.
- Responsible for compiling the Verdugo Fire Communications Center Annual Report and distributing to
- Responsible for maintaining the Verdugo Fire Communications Center website, ensuring the posting of accurate
- and timely information.
- Ensures that invoices and purchase orders are processed in a timely fashion.
- Monitors petty cash funds, receives monies, makes out receipts, reconciles and balances accounts or
- Ensures that subpoenas are processed in a timely fashion; coordinates attendance at depositions and other
- legal proceedings.
- Prepares organization and work flow charts, spreadsheets, policy and procedural manuals and written reports
- using automated equipment and a variety of computer software packages.
- Processes Public Records Requests and Incident Report Requests.
- Maintains automated or manual tracking systems and follow-up records to ensure timely action in a proactive
- Maintains databases and reference lists such as but not limited to: mailing lists, telephone numbers or
- employee records of all current and retired Department personnel or other agency information/personnel.
- Submits and follows up on service requests for facility repairs as necessary.
- Makes travel and hotel accommodations for off-site training programs; monitors training budget and tracks
- May assist in the public relations efforts of the Department by appearing at community meetings and events.
- May be assigned to represent the Department on City-wide committees. Assists in budget preparation and
- monitoring and analysis.
- Assists in contract negotiations, preparation, and related staff reports; monitors contract compliance.
- Prepares written administrative reports and conducts surveys pertaining to Verdugo and Departmental activities;
- analyzes resulting data and prepares oral or written presentations.
- Assists in purchasing and service maintenance of technical systems such as the Computer Aided Dispatch
- (CAD) hardware.
- Assists with preparation of Requests for Proposal, Requests for Information, and bid specifications.
- May assist with project and Capital Outlay purchases and management.
- May review and evaluate employee’s job performance and recommend appropriate personnel action.
- May drive on City business as necessary.
- Ensures Department services are provided with the highest customer service and ethical standards.
- Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
- Performs other related duties as assigned or as the situation requires.
Police Dispatcher – Per Diem
Pleasanton (N. Calif.) Police Department, starting salary $32.63 to $39.72/hour (max 960 hours per year). The City: One of Northern California’s premier residential and business communities, Pleasanton is well regarded as an attractive and friendly city with a strong heritage, active and involved residents, a wide variety of services, well planned business areas, a historic downtown and well-cared for homes in family oriented neighborhoods. The Department: The Pleasanton Police Department’s mission is to work in collaboration with our community to protect life and property, while enhancing the quality of life in our city. This shall be accomplished through the creative use of resources, community education and involvement, and interactive problem solving. We will strive to maintain trust, understanding, and mutual respect within our department and our city. The Position: This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature. Typical duties include:
- Answering emergency and non-emergency telephones and conducting interviews with callers to determine the nature of the call, priority and appropriate response and/or action.
- Dispatching Police Department units and, as necessary, Public Works units.
- Taking police reports and processing requests for routine information received in person and by telephone or radio.
- Performing a variety of clerical duties including: typing, confirming warrants, taking reports from citizens, fingerprinting, and processing applicable reports and records.
Candidate Requirements: The ideal candidate for Police Dispatch will be a seasoned professional in emergency dispatch and will possess:
- At least two years public safety dispatching experience.
- A high school diploma or G.E.D. equivalent.
- A valid California driver’s license.
- The ability to complete the Basic POST Dispatcher training within one year of appointment.
- The ability to accurately type at a rate of 35 wpm (net of errors).
- The knowledge and skill to perform duties described above.
- The skill to respond correctly, calmly and quickly under emergency conditions.
- The ability to communicate clearly and precisely.
- The ability to work rotating shifts that include weekends and holidays.
Visit our Web site for more information and to apply on-line.
9-1-1 Calltaker – Police/Fire/EMS Dispatcher
Plano (Tex.), starting salary range: $32,900 to $36,669 per year depending upon qualifications; overall: $35,601 to $52,262 per year. Come to work for the best 9-1-1 Dispatch Center in Texas! The City of Plano, TX Public Safety Communications department is a state-of-the-art facility with a focus on technology, safety, and professionalism. We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team. We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work! Incumbents will initially be trained to answer incoming non-emergency and 9-1-1 calls for service. This includes accurately entering calls for service via a Computer Aided Dispatch system and being able to control stressful situations in a calm and concise manner while performing multiple tasks. Calltaker training also includes radio dispatching of Animal Services personnel and various other customer service oriented tasks. Additional training shall include being trained on at least one out of the three following radio dispatch disciplines: Police Dispatch, Fire Dispatch, Police Information Radio (NCIC), depending on department need and training schedule. Dispatch positions include, but are not limited to, all of the duties of Calltaker training, dispatching and maintaining accurate status of emergency responders, conducting computer searchesthrough various local, state and national databases, initiating the City’s emergency warning system, and monitoring multiple radio channels. Minimum Qualifications: • Minimum of 18 years of age; one year experience in a customer service environment, or one year experience in a multi-task environment; computer skills using Windows-based programs and data entry or word processing experience; knowledge of telephone skills as related to a multi-function phone or PBX system; ability to type a minimum 3400 keystrokes per hour; availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed; high school diploma or GED. This job posting will be open from June 13, 2014 through July 14, 2014, but may close without notice if all positions are filled. Visit our Web site for full information and to apply on-line.
Police Technology Specialist
New Jersey Transit Police (Newark, NJ), salary range: $64,743.00 to $89,300.00. This position manages and works with NJ TRANSIT Police application systems, with a primary focus on Computer-Aided Dispatch (CAD) and Records Management System (RMS), including roll-out, maintenance, internal support and vendor communications. 2. Manages and coordinates project assignments for consultants working on assigned Police technology projects to ensure that project tasks are completed on time and consultants are working at optimal efficiency. 3. Coordinates with NJ TRANSIT Information Technology group on system needs, procedures, work flow analysis, training and other project needs to ensure that the correct software/hardware procedures and documentation are completed. 4. Monitors operating and capital budgets for assigned projects, and prepares monthly exception reporting to ensure available funding to complete project on time and within budget. 5. Identifies and procures hardware/software, associated equipment (both mobile and fixed) relevant to law enforcement technology systems and consulting services to achieve project objectives within the available procedures. 6. Maintains current knowledge of programs, and prepares a formal status report monthly to keep management and users appraised on the progress of assigned projects. 7. Works on technology projects for the Police department as needed. Knowledge, Skills Required: Bachelor’s degree in Computer Science, Systems Engineering or related area, or equivalent, and six years of experience in implementing large-scale information technology projects. Project management experience required. Background in operating and configuring different types of technology used in a multi-location Law Enforcement environment, specifically Computer-Aided Dispatch and Records-Management-Software, NCIC, and emergency response systems desired. Visit our Web site for application information. 6/11/2014
Cataldo Ambulance Service is located in Somerville (Mass.). We have several full time and part time openings available for experienced call takers/dispatchers. Cataldo Ambulance is an approved regional secondary 911 communications center serving multiple municipal emergency response contracts from Waltham Massachusetts to Newburyport Massachusetts., Dispatch centers are located in Malden, Peabody and Boston. Applicants must be able to work all shifts. Benefits package is available to full time employees. This is a professional position taking 911 and other emergency non-emergency calls for assistance from the public and dispatching EMS resources to the appropriate agencies or medical facilities. Applicant credentials include CPR, Emergency Medical Dispatch, PST-1 and 911 equipment training. For application and further details visit our Web site or email email@example.com. 6/11/2014
City of Englewood (Bergen County, NJ), starting salary $32,234.00 annually, with the opportunity for overtime. We are actively recruiting for the position of Emergency Dispatcher. There are several immediate openings, and interested persons are encouraged to apply without delay. Emergency Dispatchers are assigned 24/7 to the City of Englewood Police Department, and are responsible for all communications with the public, and the municipal public safety agencies, including, the Police Department, the Fire Department, the Emergency Medical Services departments, and other assisting agencies. The City of Englewood Police Department is a Public Safety Answering Point, and, subsequently, job duties further include the handling of both 9-1-1, and administrative phone lines. The Englewood Police Department Communications Center is newly renovated with state of art technology, including computers, radios, interoperability equipment, and software. Emergency Dispatchers are required to operate all technology of the Communications Center, as well as utilize numerous computer based programs during the performance of their job duties. Download (pdf) the full job description. To apply: Contact Human Resources at (201) 871-6660 as soon as possible. Resumés can be emailed to Ms. Daria Trumpet, Assistant Director of Personnel, at firstname.lastname@example.org. 5/12/2014
Executive Director – Public Safety Communications Consortium
St. Joseph County (Ind.), salary $70,000 to $90,000/year. Incumbent will oversee the implementation and consolidation of PSAP operations and the coordination of public safety communications for police, fire, and emergency medical services (EMS) in St. Joseph County, Indiana. Will supervise approximately 80 staff and support personnel. A minimum of a Bachelor’s degree and three years of experience in a leadership role of a PSAP required. An additional three years of experience in a leadership role of a PSAP may be considered as a substitute for the education requirement. The candidate must also have a minimum of five years’ experience as a PSAP call taker, dispatch or PSAP floor supervisor resulting in a thorough knowledge of emergency dispatch operations.. See full job description and apply online at our Web site. Click on Employment, click on Job Postings / Job Applications. EOE
System Status Controller
Allegiance Ambulance (Columbus, Tex.), a leading provider of emergency and non-emergency ambulance service, is seeking experienced applicants for the position of System Status Controller. As the first contact that customers have with our company, the System Status Controller is tasked with providing excellent customer service, exceptional problem solving skills and ensuring that each customer interaction is a positive experience. The System Status Controller is responsible for proper resource utilization through the application of dynamic system status management plans, while providing customers with first-rate service. Under the supervision of the shift supervisor and/or communications director the system status controller, uses radio, telephone, and computer systems to properly dispatch vehicles to requesting agencies, customers and the public. One year of experience as an emergency services/public safety dispatcher is preferred. Also Current certification as an Emergency Medical Dispatcher by the National Academy of Emergency Dispatch is also preferred. Allegiance Ambulance offers competitive pay and excellent benefits including health, dental and vision insurance and immediate accrual of paid time off. To Apply: Qualified applicants should submit resumés to JHaisler@allegiance-ambulance.com. Resumés may also be faxed to (512) 869-1620, Attn: Jason Haisler, Communications Director or apply online at our Web site.
Communications Director, 9-1-1 Service District
Deschutes County (Bend, Ore.). We are is seeking a strong leader who will work with key stakeholders to develop a vision for the Agency. The ideal candidate must maintain a strong relationship with staff and create professional relationships with various stakeholders and public safety agencies. Incumbent will be responsible for selecting, training, evaluating, supervising, recognizing, and motivating Agency personnel to create a team-oriented atmosphere and effectively delegate tasks. The Communications Director plans, organizes, and manages the operations of the 9-1-1 Service District including 9-1-1 dispatch operations and the automated regional public safety computer system for computer-aided dispatch (CAD), police, fire, EMS, and jail management. Employees of the Agency are represented by an employee association, and experience working in a unionized environment is desirable. Minimum Requirements: Must have extensive knowledge of the principles and practices of public administration including planning, supervision, organization, administration and the optimum use of human and material resources. A high level of communication, risk management and strategic planning skills is required. Experience working in a union environment and in building and maintaining positive labor/management relations is preferred. Education and Experience: A Bachelor’s degree in Public or Business Administration or a closely related field, and four years of managerial experience that includes two years of supervisory experience associated with emergency services, communications or a related field. May also have eight years of managerial experience that includes two years of supervisory experience associated with emergency services, communications or a related field, or any alternative equivalent combination of education and experience. This position is open until filled with first review of applications on Monday, June 2, 2014. To Apply: Visit our Web site.
Linn County (Ore.), salary: up to $4,149 per month. The Linn County Sheriff’s Office is currently building an ongoing eligibility list for Communications Dispatcher. Testing for this position is through National Testing Network (NTN). Lateral applications are being accepted. Please make note of your previous experience in your application, and PHQ. For lateral hires, salary compensation will be based on current experience level and pay (to be determined). Linn County, Oregon is a county of approximately 2,300 square miles encompassing the very best Oregon has to offer. Extending from the confluence of the Willamette River and the Santiam River, to the crest of the Cascade Mountain Range, Linn County’s terrain is as diverse as its people. From grass seed farming and specialized metals fabrication, to high-tech automation and lumber mills, Linn County is the sought-after area in Oregon for people to call home. Please visit the Sheriff’s Web site to learn about the experience of being a valuable member of our team at the Linn County Sheriff’s Office. Please refer to the official Linn County job description for full position information. To Apply: Visit the National Testing Network Web site and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select our agency and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882.
Communications Dispatcher —Lateral
Marin County Sheriff’s Office (San Rafael, N. Calif.), salary: $5,522 to $6,604 month plus shift differential. We are recruiting for Communications Dispatcher Lateral. Minimum Qualifications: Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and 2 years of current journey level experience dispatching Law Enforcement and or fire/medical resources. Must successfully complete the Marin County Sheriff’s Office training program in 911 call taking and either law enforcement or fire/medical dispatching within 12 months of appointment. About us: The Sheriff’s Office Dispatch center provides service to the Sheriff’s Office, 4 police departments, nine fire departments, six paramedic service areas, Department of Public Works and many other city and government service departments. The Communications center is the primary 9-1-1 public safety answering point for all unincorporated areas of the county, as well as Mill Valley, Belvedere, Sausalito, and Tiburon. In the Summer of 2014 the Sheriff’s Office will be moving to a new state of the art Emergency Operations Facility with windows. The ideal candidate will have experience in call taking and dispatching in a Public Safety Answering Point (PSAP) providing dispatch services to law enforcement and/or fire and EMS while utilizing a CAD and 911 phone systems. They will be an effective communicator with the ability to multi-task while providing excellent customer service. The ideal candidate will have experience using ProQA in addition to CLETS and other law enforcement databases, and certification from the National Academy of Emergency Dispatch as an Emergency Medical Dispatcher. The ideal candidate will have the ability to work as part of a team in a fast paced environment, possess strong interpersonal skills and good judgment. Visit our Web site for full information and to apply on-line or download the application forms. Open continuously. 4/21/2014
911 Communications Officer I
Gwinnett County (Geo.) Police Department, starting pay is $16.22 per hour, $33,736 annually. We are a nationally accredited and rapidly growing police agency located in the Northeastern quadrant of the Atlanta Metropolitan area. The Department currently has an authorized strength of 758 sworn officers supported by 307 civilian employees with the responsibility of providing law enforcement services to over 800,000 residents within an area of 437 square miles. The Communications Section is responsible for answering both emergency and non-emergency calls for service. The Communications Officer assigned to this area also dispatch Police, Fire, and Emergency Medical Units. Due to the nature of the job, the center is in operation 24 hours a day, 365 days per year. Benefits: The Department offers medical, dental, vision, prescription and insurance programs. Our annual Leave starts at 13 days per year, you get 13 days of sick leave per year and there is compensation for your military or court time. The County offers a shared cost retirement plan and a deferred compensation plan for your retirement needs. Minimum Qualifications: You must be a United States citizen and be 18 years of age or older. You must possess a High School diploma or G.E.D prior to applying. You must be able to work rotating shifts, nights, holidays and weekends; this is a highly stressful, demanding, fast paced job involving life and death situations. You must possess above average alpha numeric data entry (kph 4000)/PC and transcription skills. The department will administer a job simulation skills test to determine eligibility. Additionally, you must complete a comprehensive background investigation including criminal, driving, controlled substance, credit and employment history checks. How to Apply: Go to our Web site, click on “Apply Online Today!” on the banner at the top of the page. If you have any questions, please contact our recruiter at (770) 513-5513 or email@example.com. Open continuously. 4/16/2014
Rural/Metro Corporation, $13+ per hour in San Diego County and Los Angeles County, full and part-time. The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority. They also handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems. Dispatch the appropriate vehicles/personnel as appropriate. In addition, a dispatcher will make phone calls to update, add to, inform and facilitate Rural/Metro customers. Visit our Web site for full information and to apply on-line. 4/11/2014
System Status Controller (Dispatch)
Crisis Center of Tampa Bay (Tampa, Fla.), salary: starting pay $13.00; benefits package includes medical, dental, vision and life insurance, 401(k) retirement plan including employer match, and paid time-off. System Status Controller’s are responsible for receiving and processing requests for emergency and non-emergency ambulance service as well as requests for medical van and wheelchair services as appropriate. The SSC will be entering information into the CAD system, selecting and dispatching the appropriate unit(s) to the call, and maintaining accurate system status control. The SSC will provide information and referrals to community members and conduct intake evaluations by phone and in person as determined by program needs. To be successful in this role, one must possess excellent communication skills to interact professionally with clients, public service personnel, law enforcement, external and internal team members and other stakeholders. The ideal candidate has the ability to work effectively in a fast paced environment while providing excellent customer service. Job Requirements: High school diploma or General Education Degree, Emergency Medical Dispatcher (EMD) Certification preferred. Must obtain EMD certification within the first year of employment. One year Dispatch, Customer Service or Call Center experience required. Obtain ICS 100, 200 and 700, and Baker Act training within 3 months of hire date. Prior use of computer-aided dispatch programs and Microsoft Office preferred. Ability to multi-task effectively both on the telephone and computer in a fast paced environment. Ability to type 35wpm with little error. In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification for this position. Demonstrate knowledge of local geography and major street locations in the Tampa Bay area. Bilingual preferred. Applicants are encouraged to visit Web site for full job details and to apply online.
Professional Development Coordinator
Tompkins County (Ithaca, NY), $51,105.60 to $55,515.20 per year plus NY state retirement and excellent fringe benefits. The Professional Development Coordinator (PDC) is a newly created position responsible for planning, organizing, directing and evaluating the activities of personnel for the purposes of professional development. The PDC will oversee the Training program including curricula, continuing education, the Communications Training Officer (CTO) program, employee certifications, and public education. The PDC will administer the Quality Assurance process by providing compliance oversight, and coordinate the Accreditation processes by monitoring compliance with accreditation standards and requirements. The PDC must be able to perform all functions of an Emergency Services Dispatcher (ESD). Download (pdf) the full job description, and visit our Web site to apply on-line. 4/10/2014
Dispatcher – Part-Time
Bal Harbour Village (Fla.), salary: $15.73 to $18.10 hourly. This is advanced telecommunications work of considerable complexity in the Village of Bal Harbour Dispatch Center (BHDC), operating radio transmitting equipment and other automated systems to dispatch and communicate with mobile public safety and other units. Work involves the relaying of orders and information to and from public safety and other personnel. Employees in this class utilize a central communications network and operate a base station radio receiver transmitter. Employees are responsible for the accurate, rapid, and effective evaluation and processing of police, fire, rescue, and other incidents and dispatching personnel and equipment in a variety of critical situations involving the preservation of life and property. Prompt and high accurate reactions are required even under stressful and emergency circumstances. Employees must maintain a high degree of concentration and recall details of several events occurring simultaneously. Employees are given assistance on unusual or difficult situations. Download (pdf) the full job description. Qualified applicants should submit a cover letter and resumé, along with copies of supporting documentation to: Bal Harbour Police Department, 655 Ninety-Sixth St., Bal Harbour, FL 33154 or via e-mail at firstname.lastname@example.org. Open until filled. 4/10/2014
The Rockbridge (Virg.) Regional Communications Center, salary range: $52,752 to $60,300 plus benefits, depending up qualifications and experience. The center dispatches calls for the local police, fire, rescue and emergency services for Lexington, Buena Vista and Rockbridge County. The day-to-day operations are managed by the Executive Director. The Public Safety Communications Board oversees the operations of the Central Dispatch Center located in Buena Vista. The applicant should have a thorough knowledge of Federal and State regulations governing the use of radio transmissions. They should have knowledge of the principles and procedures of a communications center, telecommunications systems and the related technology; principles of supervision and personnel management; ability to work well in emergency situations and the ability to plan and supervise the work of subordinates. The applicant should have any combination of education and experience equivalent to graduation from high school and five years of experience in a public safety or emergency communications setting. Preferred experience with a public safety communications center that services police, fire and EMS functions. Application forms are available in the Human Resource Office, City Hall, 300 East Washington Street, Lexington, Va 24450, or at our Web site. Applications must be returned to the Human Resource Office. Position open until filled. EOE 4/10/2014
Emergency Communications Operator I
Johnson County (Mo.) Central Dispatch E-911, hourly wage depending upon qualifications, with full benefits package. We are currently seeking individuals to test for the position of Emergency Communications Operator 1. Individuals interested in a Rewarding career with great benefits and Career growth potential should apply! Duties include receiving and processing emergency and non-emergency calls from the public; dispatching police, fire and EMS units via radio; entry and maintenance of law enforcement records. Applicants must be 18 years of age, currently possess a high school diploma or GED, successfully complete a written and verbal test, typing test, and pass a drug and criminal background screening. Must be available for shift work including nights, weekends and holidays. Prior experience in public safety and/or 911 dispatching is preferred but not required. Visit our Web site. Applications for the position may be obtained at Johnson County Central Dispatch, 101 W. Market St. Warrensburg, MO 64093 or by request to: email@example.com
Public Safety Telecommunicator
Chilton County (Geo.), salary: during training $10.00 per hour; part-time: $10.61 hourly, full-time: 12.39 hourly; there is a 10-step pay scale topping out at $16.17 hourly. The Public Safety Telecommunicator’s primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting law enforcement, fire and/or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. Incumbent is responsible for dispatching law enforcement and fire/EMS incidents. For calls requiring law enforcement/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer systems. The incumbent will have the skills necessary to dispatch both law enforcement and fire/EMS, as well as, call taker positions as directed. Visit our Web site for full position information and to apply on-line. 3/6/2014
City of Sunnyside (Wash.), salary: 2013: $3,249 to $3,950 per month depending upon qualifications, plus full benefits. We are currently hiring for Communications Officers. Testing will continue until the position is filled. Description: Under direct supervision of the Jail Administrator and also reports to the Support Corporals as directed or assigned. Under general supervision receives emergency and non-emergency requests for law enforcement assistance. Evaluates the information provided to determine the appropriate jurisdiction, equipment and personnel to be dispatched. Operates a variety of electronic equipment to successfully dispatch the appropriate emergency response. Performs other duties as assigned. Job Requirements: age 21 older, U.S. citizen, high school Grad/GED or equivalent, valid Washington state driver’s license, ability to read/speak English with bilingual preferred. Academy Certification: Must possess or obtain and maintain all licenses, registration and/or certifications needed to successfully perform the duties of dispatcher including ACCESS and First Aid/CPR.. Prior Experience: Experience in a public safety communications or dispatch facility is preferred. Minimum Requirements: one year work experience in a fast-paced and multi-tasked public contact environment (e.g. bank teller, waiter) or a public safety communications environment; must have computer and telephone work experience; possess good oral and written communication skills, excellent, effective listening skills, and the ability to speak English clearly and distinctly at all times, despite extreme stress; must be able to type accurately and efficiently enter data; must be able to type accurately at a minimum of 30 words per minute; must be able to work any assigned shift, including day, swing or graveyard and work all days of the week including weekends and holidays; and overtime as needed. Minimum Qualifications: practices, principles and procedures of law enforcement and criminal investigation; modern methods and techniques used in the prevention, investigation, and suppression of criminal activities; records retention requirements; the rights of suspects and defendants; safety regulations and procedures and practice in law enforcement; city, state and federal laws and regulations pertaining to police service; supervisory principles, practices and methods. To schedule pre-employment testing, go to the National Testing Network Web site, and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select the department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the Web site calendar. For questions concerning the testing process, contact NTN Customer Support at (866) 563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook. Applicants must successfully pass background check, polygraph, psychological evaluation must successfully pass background check, pre-employment physical and drug screen. Applications and complete job description available at City of Sunnyside, 818 E. Edison Ave, Attn: HR, Sunnyside, WA 98944. The City of Sunnyside is a Drug Free Workplace and an Equal Opportunity / Affirmative Action Employer. 2/28/2014
Emergency Medical Dispatcher
Martin County (Stuart, Fla.) Fire Rescue, starting pay for qualified candidates is $14.02 per hour. We are looking for Emergency Medical Dispatchers. Responsibilities include specialized work in communications screening, prioritizing and dispatching 911 calls. Uses Emergency Medical Dispatch procedures to determine priority of calls and give emergency medical instructions over the telephone for pre-arrival medical treatment. For the complete job description and to appy, please visit our Web site. 2/27/14
911 Call Taker Trainee
City of Austin (Tex.) Police Department, pay range: $15.14 per hour. This is an entry-level temporary position that works under immediate supervision while learning job tasks associated with receiving emergency 911 calls for police service and entering accurate data into the Computer Aided Dispatch computer system. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required. Essential duties and Functions: Answers emergency 911 calls and non-emergency requests for assistance; operates 911 communications equipment to monitor and determine the exact nature of each request for service; enters a variety of information into applicable database(s) to allow dispatch to occur quickly; eetermines caller location and agency involvement of each incident as required; eetermines nature of emergency prioritizes and codes them for computer input; enters incident data in computer, on appropriate form, or relays calls to appropriate personnel; routes non-emergency calls to appropriate personnel and/or agency. Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed; ability to comprehend, process and apply both verbal and written skills appropriate to the job; ability to consistently demonstrate sound ethics and judgment; skill in handling conflict and uncertain situations; skill in handling multiple tasks and prioritizing; skill in using computers and related software applications; ability to work in close quarters and to wear a telephone headset; ability to apply telephone interviewing techniques; ability to quickly and accurately obtain appropriate information during stressful situations; ability to establish and maintain effective communication and working relationships with city employees and the public. Employees will be in a training status for 8-10 weeks. Find more information about the police 911 Emergency Communications here, and visit our Web site for the full job description and to apply on-line. Open until filled. 2/24/2014
System Status Controller
Grady Health System (Atlanta, Geo.). In accordance with the Grady Health System Policies & Procedures and the EMS operations manual, to provide emergency medical dispatching in the specific region during the assigned shift. To coordinate with the Communications Supervisor on a daily basis to ensure all assignments are completed. To demonstrate complete knowledge of the communication center operations to include receiving, processing, and dispatching request for emergency medical service within the Grady EMS response zone and as well as scheduling and dispatching non-emergency medical transportation services. To act as a role model, demonstrate leadership skills and a high level of competence in the assigned work area. To ensure all on-line vehicles and equipment are in an acceptable state of readiness at all times. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors. Qualifications: High school diploma/GED required; minimum of 30 words per minute with 95% accuracy; ability to read, write, and speak fluent English; one year experience as a System Status Controller in a high performance EMS System is preferred; prior use of computer aided dispatch programs preferred. Experience with Tri-Tech, VisiCad system desired; NAED Medical Priority EMD certification preferred or ability to upgrade within six months. Visit our Web site to apply. 2/18/2014
Business Analyst – Public Safety Applications
Motorola Solutions, Public Safety (Mich., Colo., Ill.). High school diploma and 3+ years experience in at least one of the following: public safety business analysis field service computer-aided dispatch; mobile data computer systems. Business Analysis provides the most direct contact between Motorola and the customer at the user level. Provide business process analysis as it relates to the user of public safety software applications (Computer Aided Dispatch, Mobile Data). Document and analyze the customer’s information and operations, evaluating their business operations and transforming them into software application requirements and configurations. Provision the software application systems and conduct training classes. Act as a channel of communication between the customer and Motorola. Engage throughout the lifecycle of projects and be responsible for providing updates to the teams based on customer progress.
Business Analysts provides the most direct contact between Motorola and the customer at the user level.
- Provide business process analysis as it relates to the use of public safety software applications (Computer Aided Dispatch, and Mobile Data, Records Management and Jail).
- Document and analyze the customer’s information and operations, evaluating their business operations and transforming them into software application requirements and configurations.
- Create, review and modify Statements of Work (SOW) and Acceptance Test Plans (ATP).
- Participate in install, upgrade and provisioning of the public safety software application systems
- Conduct remote or onsite training classes for customer and internal audience.
- Act as a channel of communication between the customer and Motorola. Be the customer champion (voice of the customer) in internal discussions.
- Assist in the troubleshooting efforts associated with the implementation including entering, tracking and managing issues within defect tracking systems
- Participate in customer kickoff meeting as the Application and Provisioning subject matter expert
- Engage throughout the lifecycle of projects and be responsible for providing updates to the teams based on customer progress.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Must be highly organized.
- Proactive approach to software upgrades with an ability to assess customer environment quickly.
- Experience in business process re-engineering as it relates to the use of software applications to meet public safety business purposes
- Excellent verbal and written communication skills. Must be detail-oriented and a self-starter. Comfortable working both alone and in a team environment.
- Knowledge of public safety operations as they pertain to specific software products: CAD, Mobile and Records Management.
- Familiarity with Microsoft operating systems as well as MS Office applications, including Word, Outlook, Excel.
- Experienced trainer of both small and large groups of people on software applications. Training will be both hands-on and remote.
- Experience with Microsoft SQL Server Reporting Service (SSRS), SQL Server Integration Services (SSIS) and/or an intermediate level of XML knowledge is a plus.
- Must be able to travel (primarily domestic) upto 60% or more
Visit our Jobs Web page and search for “Business Analyst.”
Communications Dispatcher Trainee
Marin County Sheriff’s Office (San Rafael, N. Calif), salary 4,775 to $5,758 month plus shift differential. The Marin County Sheriff’s Office is recruiting for Communications Dispatcher Trainee. Minimum Qualifications – Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and one year of experience involving heavy public contact and handling several tasks simultaneously. About us- The Sheriff’s Office Dispatch center provides service to the Sheriff’s Office, 4 police departments, nine fire departments, six paramedic service areas, Department of Public Works and many other city and government service departments. The Communications center is the primary 9-1-1 public safety answering point for all unincorporated areas of the county, as well as Mill Valley, Belvedere, Sausalito, and Tiburon. In the Summer of 2014 the Sheriff’s Office will be moving to a new state of the art Emergency Operations Facility with windows. Position -Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and radio-dispatching techniques for law enforcement and fire/medical. After completing the probationary period, trainees are expected to advance to Communications Dispatcher where they will perform the full range of assigned duties. Must have a reputation for honesty and trustworthiness and must be able to meet the demands of a career in public safety communications. Typing skills of at least 35 words-per-minute are also desired. Applicants are encouraged to apply early as once a sufficient number of applications have been received and fourteen days, the recruitment can close at any time. Download (pdf) the recruitment flyer, and visit our Web site for full information and to apply on-line. 1/31/2014