The nation’s public safety communications centers have been facing a staffing shortage for the last 10 years, the result of an overall increase in staffing, competition with the private sector offering similar jobs for more money, and a large turn-over rate of existing employees.
As a result, almost every comm center in America is looking for qualified candidates, without experience, whom they will train to perform the necessary tasks. Of course, having some prior public contact or public safety experience is always a benefit. But most agencies consider the dispatcher position as entry-level, requiring only a high school education and a clean background.
I’ve collected these job listings directly from agencies and other sources, and include contact information on applying. I’ve divided the listing into an active list, and then several geographic inactive lists that you can use for reference when researching job requirements.
If you’re looking for a job, find much more information about applying and the hiring procedures on our job resources Web page.
There is no fee or cost to post job listings here. If you’re an agency who wants to post your job listing here, check the listings below for the standard format and content, and email the final listing to editor@911Dispatch.com.
Other Job Opening Resources
- 9-1-1 Magazine has job listings on its Careers Web page.
- NENA, APCO, EMS1 and 911 CARES have Web pages of available jobs. California’s training agency has a Web page of law enforcement listings. The private company Rural/Metro has job listings—search in the box for Operations jobs.
- There are scores of private and government Web job sites that cities and counties may use to list dispatcher jobs, including The Monster, HotJobs, Indeed and JobSearch USA. Use a search engine to find other job listing sites.
- Public Safety Testing contracts with several Pacific northwest agencies to do testing for dispatcher and other job positions.
- You should routinely check your state’s law enforcement agency (the highway patrol, state police, etc.) for job openings. Usually the open positions are posted by specific location within the state, so examine the listings carefully.
- The National Testing Network has public safety job listings, including for emergency communications.
- Check the latest Bureau of Labor Statistics analysis of public safety dispatcher jobs, and more complete analysis of the employment and wage outlook.
- If you search on the words “public safety dispatcher” in Google, you’ll find that almost all the “hits” are related to job openings, or agency job descriptions. We’ve simplified the process–just click here to make the search!
- There is life after dispatching! In fact, several public safety software companies are always looking for dependable, sharp-witted persons for technical, support and training positions around the country. Do a Google search and check the sites of public safety providers, including these software companies: Tiburon, Northrup-Grumman PRC, Data911, HTE, Enroute, Intergraph, New World Systems, Printrak, PSSI, Spillman Technologies, Tiburon, Tri-Tech, VisionAIR.
- Are you changing regions of the country, as well as changing jobs? You should check Money Magazine’s cost-of-living comparison tool to find out how salaries might be affected. Also check the salary wizard on the Monster.com Web site.
- The Salary.com Web site, which allows you to find the high, low and median pay ranges for dispatchers (and other positions).
- The Payscale.com Web site has median pay information for public safety dispatchers.
If an agency has an application deadline for a job position, it is listed in red. Even listings without a deadline may now be closed. So, check the date of submission (small type at the end of the listing) to see if the listing is recent, and then contact the agency to see if they are still taking applications.
Older and expired listings are listed by region–check the map to find them. Consult the older listings to learn about job requirements in general, salary ranges and application requirements. You can also use the older listings to find agencies that have hired in the past, and who may be taking applications, but are not listed on this Web page.
The listing at the top was posted most recently.
IXP Corp., job located in Lawrence (NJ). This position is responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies. This position is required to respond appropriately to requests for services and information from field personnel. Download (pdf) the job description and visit our Web site to apply. 12/6/2013
911 Call Taker
City of Avondale (Ariz.), salary range: minimum: $18.05 per hour, maximum: $26.17 per hour. We have openings for part-time (19 hours), FLSA non-exempt 911 Call Takers. These grant funded positions are funded for one year and are non-benefited. City/County/Area Information: Avondale is a modern city, near the heart of the Phoenix-metropolitan area. The population is expected to reach 123,000 by the year 2020. The anticipated build-out population is estimated to be 170,000 residents. That rapid growth makes Avondale one of the fastest-growing communities in the Valley, and the nation. Over the last decade, housing starts grew more than 700% with a current average home price of $200,000. Household income has steadily increased and is currently estimated at $72,024. Population: 81,000. Department Information: Avondale is growing rapidly which brings increased demand for public safety services. The Police Department has adopted a philosophy of Community Oriented Policing to aid in serving the public and is guided by Arizona Revised Statutes, by Avondale Municipal Codes, and by the Police Department’s Vision, Mission, and Values. We offer a variety of career opportunities for sworn and civilian police employees. The future is very bright for Avondale in terms of economic development and residential growth, all of which equates to a well trained professional city government system with a professional police department. The Avondale Police Department has: 115 sworn positions, 54 civilian positions and volunteer positions. If you are interested in joining an organization that takes pride in their work, focuses on teamwork, and strives to meet and maintain high professional standards, then we look forward to you joining our team! I wish you luck in your future career path. Job Requirements: U.S. Citizen, High School Grad/GED, valid Arizona state driver’s license, ability to read/speak English, Call taking experience preferred but not required. Two years customer service and/or data-entry/computer experience is preferred. To schedule pre-employment testing:, go to the National Testing Network Web site and click on EMERGENCY COMMUNICATIONS. Select our department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the website calendar. Applicants will also need to fill out the City of Avondale application as part of the hiring process. Applications and job posting information can be found on our city Web site. Click on Employment Opportunities to find current job openings. For questions concerning the testing process, please contact NTN Customer Support at (866) 563-3882. The online application must be submitted by December 19, 2013 at 11:59 p.m. PST (Arizona Time) and the last available test date with National Testing Network is December 21, 2013.
Transfer Center Coordinator
California Shock Trauma Air Rescue (CALSTAR), Sacramento (Calif.). We are a nonprofit regional air ambulance serving communities throughout California for 30 years. Our mission is to save lives, reduce disability and speed recovery for victims of trauma and illness. CALSTAR Headquarters is located on McClellan Air Base in Sacramento with remote bases located throughout California. The Transfer Center Coordinator (TCCI) will receive and process all requests for inter-facility transfers. Under general supervision of the Communications Manager or Supervisor, (TCCI) will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The (TCCI) will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors, and other key personnel. Download (pdf) the full job description, and visit our Web site to apply. 12/5/2013
Willimantic (Conn.) Switchboard Fire Chiefs Association, competitive salary commensurate with qualifications and experience. This is a highly responsible professional position involving the administration and operation of a twenty-four (24) hour emergency 911 communications center, including supervision of all full-time and part-time employees. Qualifications: A minimum of an Associates Degree in a field from an accredited institution in an appropriate field, i.e. Communications, Computer Science, Information Systems Management; Public Safety Telecommunicator certification, as outlined in the CGS 28-30, Appendix C; National Crime Information Center (NCIC) certification; Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) certification or the ability to obtain certification within the first year of hire date; National Incident Management Systems (NIMS) training; plus at least five (5) years experience in emergency dispatch communications, and at least two (2) years of supervisory experience; or en lieu thereof, an equivalent combination of education, experience, and training that provides the knowledge, skills, and ability to perform the essential functions of the position. Download (pdf) the full job description and visit our Web site for more information. Applicants must submit a cover letter and resume to the Willimantic Switchboard Fire Chiefs Association, attention John Chapman, P.O. Box 138, Willimantic, CT 06226 by 12 p.m. on December 20, 2013. AA/EOE 12/5/2013
The Ralls County (Mo.) 911 Board is currently seeking to hire a qualified person for the position of: Director of the Ralls County 911 Center. Job Description: The Director is the Chief Executive Officer of the Ralls County 911 Center and is responsible for the overall operations of the agency. He / She shall be responsible to see that the planning, directing, coordinating, controlling and staffing necessary for the operation of the agency is accomplished. The position requires coordination and assistance in communications work with all of the county’s emergency response agencies: law enforcement, fire, ambulance and disaster agencies. The Director is responsible to ensure that all work is assigned to the Center is complete and correct and that all communication procedures are followed properly by all telecommunication personnel. The Director directly oversees the hiring, training and discipline of all subordinates. The Director is accountable to and serves as a technical advisor to the 911 Governing Board. The position is a salaried position. The position is a full time job and requires being on call 24 hours a day for emergencies. The qualifications for the position of Director are as follows: College degree with a minimum Bachelors degree in a related field OR equivalent work experience of 5 to 10 years in an established 911 center; Prior supervision experience required; Personnel Management and Human Resource experience; ENP and / or RPL preferred but not required; Become a resident of Ralls County within one year of hire; Successful completion of a criminal background check and drug screen; United State citizen; Valid driver’s license; MULES , EMD and Missouri Telecommunication Certifications required within six months of hire. The Ralls County 911 Board is offering a compensation package of Salary and Benefits for the position of Director as follows: Starting Salary $50,000 plus or minus based on experience and qualifications; full benefits package negotiable and based upon experience and qualifications; health care package negotiable and based upon experience and qualifications. The position is open until filled and application will be accepted until that time. Please submit Resume and Salary requirement to: Ralls County 911 Board, P.O. Box 381, New London, Missouri 63459. 12/3/2013
Dispatcher – Full and Part-Time
Flathead County (Kalispell, Mont.) Emergency Communication Center (FECC), starting wage for a Dispatcher I is $15.51 but the position is eligible for COLA, step increases, longevity pay and shift differentials. We are currently hiring both Full-time and Part-time Dispatchers. A 9-1-1 Dispatcher I is a position which is responsible for answering calls for service from 9-1-1 and 7-digit telephone lines, performing caller interrogation, coding and prioritizing calls for service, providing emergency medical dispatch telephone procedures, creating and maintaining Computer Aided Dispatch Records. Records, and transmits appropriate call information via the public safety radio system. This position has a very high level of responsibility in relation to its impact on the safety of the community served, its citizens, businesses, and visitors. Minimum Requirements: 45 WPM, Must be able to hear and understand normal phone conversations. Must be able to differentiate between colors, read a computer screen, and speak clearly over communication devices. Experience working in a high stress, highly confidential, very fast paced, professional environment. Experience working with multifaceted technologies, i.e. telephones, computers, sophisticated computer programs, etc. Must be able to work a variety of shifts, including night shift, weekends, holidays and overtime when needed. Experience in a stressful customer service position is a plus. Current CPR certification or Emergency Medical Dispatcher (EMD) preferred. Must be able to obtain within the first year of employment. All applicants considered for hire must sign a waiver for a full background investigation. Download (pdf) an application and and information on the typing test. We will be accepting applications until Dec. 31, 2013. (12/3/2013)
Dispatcher - Entry Level
North County Dispatch JPA (Rancho Santa Fe, CA) salary $4,167 to $5065 monthly. Comprehensive benefits package including health, dental, life, disability and CalPERS retirement plan, (2.5% at 55 for classic members or 2% at 62 for new members, paid by the employee). Under supervision of the Shift Supervisor, Dispatchers receive, evaluate, and process incoming requests for emergency/non-emergency Fire Dept., paramedic and patrol responses. Position is FLSA exempt. Qualifications: High School Diploma, typing certificate documenting 35-wpm or greater and must hear, speak and understand the English language. Ability to read, interpret and give directions from maps/computer GIS mapping. Download (pdf) the full job description, and obtain application documents available on our Web site. Applications accepted until 5 p.m., January 10, 2014. (12/3/2013)
University of California–Riverside, salary: $43,644 to $61,872 annually. Under the general supervision of the Communications Supervisor, the Dispatcher will dispatch routine and emergency communications in support of a 24-hour, 7-day per week operation at the UC Riverside Police Department. The Dispatcher is responsible for entering calls into the Computer Aided Dispatch System (CAD); managing and routing 9-1-1 and Police telephone calls, and prioritizing dispatched calls for service to ensure the safety of all field personnel. The Dispatcher is also responsible for operating and monitoring numerous radios on various frequencies; monitoring fire, robbery and intrusion alarm systems; making inquiries and entries into computer systems; disseminating information to the proper authority; and operating numerous computer systems with connections to local, State and Federal Law enforcement systems. Minimum Requirements: Education and Experience: Any combination equivalent to graduation from high school and two years of experience performing complex administrative work including accessing and entering information into computer systems and databases; and satisfactory completion of POST-certified, 120 hour Basic Complaint/Dispatcher course within 12 months of hire date. Prior experience in entering and/or maintaining information in electronic and/or written format; handling difficult, sensitive and confidential situations tactfully; and accessing and updating various indexes. Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; and work rotating shifts with changing days off in a 24-hour/7 day operation. The incumbent must also possess normal color vision, hearing and reaction times. Preferred Qualifications: Prior experience working as a public safety dispatcher for a law enforcement agency or fire department. Knowledge of UCR campus locations; Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications; Recent completion of the POST Public Safety Dispatcher Course. Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities’ air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel. At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life. UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. For information about our generous employee benefits package, visit: Employee Benefits Overview. Apply on-line at our Web site. 11/27/2013
Mifflin Township (Gahanna, OH) Division of Fire. We are seeking energetic and dependable individuals to serve as Contingent (Part-time) Dispatchers for the Metropolitan Emergency Consortium Communications (MECC) 911 Center in Gahanna, Ohio. MECC’s Public Safety Dispatchers / Tele-Communicators work in a dynamic and exciting environment and are the primary link between the public and the fire and emergency medical services for six regional fire departments. The Dispatchers perform a variety of specialized technical and clerical duties involved with the operation of the MECC’s communication center. The ideal candidate must be able to work in a fast paced work environment; receive, analyze, process, and disseminate emergency and non-emergency information provided by citizens and public safety personnel via telephone and radio; and provide excellent customer service. Expectations: A Contingent Dispatcher will be expected to work: 8-12 hours / month, one major holiday per calendar year, night shifts (7 p.m. – 7 a.m.). Please visit MECC Web site to view the full position description and to complete an application. On-line Applications must be received by 4 p.m. December 13, 2013. 11/22/2013
Public Safety Dispatch Supervisor
Sugarland (Tex.), salary: $22.25 per hour. At the City of Sugar Land, we are looking for people driven by a desire to contribute, possess a willingness to be challenged, and are committed to public service. Our champion employees are a driving factor for making Sugar Land “One of Americas Best.” The Public Safety Dispatch Department has an opening for a Public Safety Dispatch Supervisor. Summary Of Duties: · Supervises, counsels and supports members of the Public Safety Dispatch Division by conducting one on one discussion, recommending problem-solving strategies and encouraging team-work. · Schedules daily shift assignments and training by reviewing time off and training requests. Arranges for shift coverage when a team member is absent. · Provides Public Safety Dispatcher services by performing the tasks of a Public Safety Dispatcher. · Performs various administrative duties by informing personnel of equipment changes, maintaining quality control, and investigating complaints. · Trains new employees by performing Public Safety Dispatch Training Operator functions and teaching new personnel how to function in the communications environment. · Performs duties of shift scheduling, personnel evaluations and disciplinary actions for assigned personnel. · Analyzes dispatch traffic load and assigns personnel to adapt to work load. · Conducts basic diagnosis of communications/dispatch equipment malfunctions and contacts appropriate personnel to repair malfunctions. · Assists Deputy Public Safety Dispatch Manager with budget preparation, statistical data, procedural and policy updates, and other information or directives as necessary. · Reviews Time Sheets for accuracy. · Must be available to be on call and report to duty during emergency situations and/or remain on duty for extended time periods during emergency situations. Minimum Qualifications: High school graduate, GED or equivalent. Three years experience as a public safety dispatcher required. Three years experience in supervising or managing the work of others in preferred. Must be capable of being certified by the Texas Department of Public Safety in TCIC/NCIC operations within 6 months of employment or assignment. Must be capable of being certified as a Basic Telecommunications Operator by the Texas Commission on Law Enforcement (TCOLE) within one (1) year of employment or assignment. Watch a recruiting video, and visit our Web site to apply on-line. Closing Date: Nov. 30, 2013 at 5 p.m. 11/20/2013
Police Communications Operator
Oakland (Calif.) Police Department, $5,156 to $5,156 per month. The Operator opening is an entry-level classification intended for those without any dispatch experience. Applicants with full-time work experience comparable to a Police Communications Dispatcher in the City of Oakland, dispatch certificate or equivalent experience may be brought in at the mid-step or higher range of the salary in the Police Communication Dispatcher classification. These positions receive and transmit routine and emergency telephone and radio voice messages, dispatch required equipment, perform responsible clerical work, operate complex teletype and video terminals for automated information retrieval, and receive and direct other 9-1-1 calls. If selected, you will receive approximately 1 year of on-the-job training and must attend a P.O.S.T.-certified basic dispatcher course. Minimum requirements include high school graduation or equivalent and 2 years of public contact work experience, as well as passing the P.O.S.T. course, being 18 years or older and passing a thorough background investigation. Requires knowledge of emergency dispatch operations and communications dispatch, computer aided dispatch systems, 911 operating procedures and good telephone, English language (spelling, usage, punctuation, grammar), verbal/written communication and interpersonal skills. Must be able to perform responsible clerical work of moderately high difficulty, including data entry and using specialized computer systems, and possess good decision making and map reading/interpretation skills. Currently, these vacancies require bilingual skills in either Spanish or Chinese, but the eligibility list for this recruitment will also be used to fill other vacancies that do not require bilingual skills. To apply and view current openings visit our employment opportunities Web page. You may also call (510) 238-3112 for information. Closes: Friday, December 6, 2013 at 11:59 p.m. [See the Dispatcher open position below.] EOE 11/18/2013
Walworth County Sheriff’s Office (Elkhorn, Wisc.), salary: $52,233 to $67,903 yearly. The Walworth County Sheriff’s Office is seeking two skilled Communications Supervisors to fill positions currently available on our 2nd and 3rd shifts. The Communications Division operates under the supervision of the Captain of Communications and is comprised of 15 Communications Officers (5 per shift) and 3 Communications Supervisors (1 per shift). The Division dispatches for the Walworth County Sheriff’s Office as well as municipal police departments and local fire and rescue departments located within the Walworth County geographical area. These positions are responsible for managing the activities of their shift within the Communications Division by providing leadership and direction to communications staff, and by promoting positive work relationships and work environment using a positive attitude. In addition, the Communications Supervisor must be able to perform the essential job functions of a Communications Officer. Qualified applicants will possess a minimum of a High School diploma plus two additional years of formal preparation and five years of relevant prior experience; or an equivalent combination of education and experience. How to Apply: View a complete position description including benefit summary and apply online through the employment page on our Web site. For more information on this position, contact: Lisa Pohl, Human Resources Generalist, Walworth County Human Resources, email@example.com, (262) 741-7950. Closing date: December 2, 2013. 11/18/2013
The Platte County (Mo.)Sheriff’s Department, starting pay is $30,642.50 annually, plus $600 a year for uniform allowance. We have openings for the position of Communications Officer. Must be able to work rotating shifts, nights, weekends. Applicant must pass all testing and background checks and have a minimum of a high school diploma or GED and be a minimum of 18 years of age. Applicants can contact the Platte County, MO Sheriff’s Department at our Web site or phone (816) 858-2424. 11/18/2013
Public Safety Radio Dispatcher Trainee
San Jose Fire Department (Calif.), salary range: $2,044 per pay period during training, $60,2016 to $73,195 thereafter. This position is a dynamic and integral link in the chain of public safety for the City of San Jose. PSRDs answer emergency (9-1-1) and non-emergency calls from the public, gather information from callers, dispatch appropriate field resources, provide callers with life-saving medical and safety instructions, track the status of field resources, handle resource requests from field units, and assist in the management of emergency events and city-wide field unit coverage. The selection process may include: one or more panel interviews, a practical skills examination, a comprehensive background investigation, polygraph, psychological exam, medical exam, and an initial probationary period. For more information about the position, and to submit your electronic application, please follow the links on the City of San Jose Web site. Job application period closes on Sunday, December 1, 2013. 11/18/2013
The City of Powell (Wyo.) Police Department, starting salary $14.99 hour, depending upon qualifications. We are seeking an experienced or non-experienced individual to join our communications team. The center operates 24 hours a day, helping to ensure the safety of the community by dispatching police and EMS. Duties include, but are not limited to, receiving and analyzing both emergent and non-emergent phone calls, operating and utilizing a Computer Aided Dispatch system (CAD), dispatch calls over the radio, operating NCIC computer, greet and assist the public, complete logs and records in the center, and perform various clerical duties. The position includes rotating shift work. Qualified applicants must have excellent written and verbal skills, be detail oriented, and have strong computer and typing skills. Applicants must have the ability to multitask, and work in a fast paced environment, and remain calm and professional at all times. The City of Powell offers a competitive benefits package including: medical, dental, vision, life insurance, paid vacation and sick leave, 10 paid holidays, state retirement plan and a deferred compensation plan, as well as longevity pay after 5 years. The City of Powell currently contributes all insurance premiums. To request an application contact the Powell Police Department at 250 N Clark St., Powell, WY 82435, or (307) 754-2212, or email: firstname.lastname@example.org, or download an application from our Web site. Recruitment remains open until the position is filled. Testing is by invitation only. City of Powell, WY is an equal opportunity employer. 11/18/2013
Telecommunicator II (Dispatcher)
Oregon State Police Southern Command Center (SCC), Central Point (Ore.), salary: $3,138 to $4,431 monthly, 10-hour shifts with 4 days on, 3 days off. SCC provides dispatch support to all state police activities in fifteen southern and eastern Oregon counties, and is a primary point of contact for state police resources. Competitive candidates for Telecommunicator II will possess outstanding communication skills especially with distraught, impaired, or irate customers or callers; will possess outstanding multi-tasking skills; and will possess the ability to determine priorities and make critical decisions promptly. All successful candidates will be crossed trained to work call taking, and operate state police radio nets. For a complete list of job duties, benefits and to submit an on-line application please visit the Oregon State Police Web site. Closing Date: All application material must be submitted by 2359 hours (PST) on Wednesday, November 27, 2013. 11/13/2013
Police Services Supervisor
City of Benbrook (Tex.) salary range: $53,135.15 to $71,206.18 annually. Provide day-to-day supervisory direction for all emergency and non-emergency communications and records department activities. Requires knowledge of emergency dispatch operations and communications, computer-aided-dispatch systems (preferably CRIMES), 9-1-1 operating procedures and good telephone, language (spelling, usage, punctuation, and grammar), verbal/written communications and interpersonal skills. Supervises and plans the work assignments, shift scheduling, and performance evaluation of assigned personnel. Sets expectations of quality service and citizen satisfaction. Responds to concerns or complaints regarding dispatch communications service delivery. Supervises police dispatch data for analysis and review by administration. Works with the public or other employees directly answering inquiries, processing information and making referrals to proper staff personnel. Makes recommendations for purchases, capital items or additional employees during the annual budget process. Open until filled. Download (pdf) the full job description, and visit our Web site for application information. 11/12/13
City of Lompoc (S. Calif.), salary range: $18.55 to $23.68 per hour. The City of Lompoc (Calif) Police Department is seeking motivated candidates to join our Dispatch team here in beautiful Santa Barbara County, California for full and part time employment. Dispatchers work a 3/12 work schedule with shifts being 0600-1800 and 1800-0600 hours. Our dispatchers answer emergency and non-emergency calls from the public and dispatch law enforcement, fire and after-hour utility services as well as serve as matrons for females booked into our local jail. Applicants must provide a typing certificate with a minimum of 35 net words per minute at the time of application submission. Certificate must be dated within a 12-month period prior to the testing date. Applicants whose qualifications best meet the requirements of the position will be invited to take the CritiCall computer based pre-employment screening test. Applicants with a passing score may be invited to an interview. Continuous recruitment. For further information, please visit our Web site. 11/11/2013
City of Raleigh (NC) Emergency Communications Center, salary: $33,919 to $55,343. This position processes incoming requests from the public or agencies to determine appropriate response; communicates with speech/hearing impaired persons using an alphanumeric keyboard teletype machine; provides advanced EMD instructions to citizens needing medical assistance; dispatches assigned police, fire, or emergency medical units to specific locations; and assists in coordinating the activities of field units. Makes inquiries into the DCI or National Crime Information Center through a computer terminal; and receives and disseminates information to appropriate units. Minimum Requirements: 1 year of experience in communication systems involving telephone, 2-way radio, computer display terminals and associated keyboards and control devices; and experience with a high level of public contact, preferably under emergency conditions. HS diploma (or GED). Must have the ability to speak and write English with sufficient clarity to be understood by others on the telephone and in person. The ideal candidate will possess basic Windows skills, the ability to type a minimum of 2500 kph, professional customer service skills, and strong multi-tasking abilities with the ability to remain focused under stress. The ideal candidate will have the ability to handle stressful situations; ability to act in a decisive manner, using good judgment; ability to handle a variety of rapidly flowing information at one time; ability to learn and apply new information; ability to remember numerous details/have good memory retention. Must have the ability to report events and information in writing, legibly and accurately, using proper English grammar. Ability to actively listen to others for an understanding of their needs and situations. Must have the ability to hear and understand sound sources coming through a communications headset. Must be able to hear and differentiate speech at various intensity levels. Must have the ability to read and discern visual images on a variety of media using normal eyesight or corrected lenses. Corrected vision should be at least 20/30 in each eye. Must be able to work 12-hour rotating shifts including day, night, weekend, holidays and during inclement weather. Must be Division of Criminal Information (DCI) certified and Emergency Medical Dispatch (EMD) certified or have the ability to become certified within 1 year of date of hire, and maintain certification throughout employment. To apply: Visit our Web site and download City of Raleigh Employment application, then submit the completed form to the Human Resources Department: in person (Raleigh Municipal Building, 222 W. Hargett St. – 1st Floor), by mail (City of Raleigh Human Resources Department P. O. Box 590 Raleigh, NC 27602), by fax (919) 996-7610. Note: Applications are not accepted via email at this time. Closing date: Dec. 5, 2013. 11/8/2013
Communications Division Manager
The City of El Paso (Tex.) Fire Department, starting salary: $80,000 to $136,700 depending upon qualifications. We are seeking a skilled Manager for the Communications Division providing emergency 911 and 311 services. El Paso (pop. 772,000) offers abundant cultural and entertainment opportunities, a favorable cost-of-living index, and more than 300 days of sunshine a year. The city operates under a Council–Manager form of government. The city council hires a professionally trained manager to carry out its directives and oversee the delivery of public services. The Communications Division is comprised of 142 employees and serves both the Police and Fire Departments. The Communications Manager reports to the Assistant Fire Chief for Technical Services and Professional Development. The annual budget is approximately $8.3 million. Bachelor’s degree and 5 or more years of management experience in a public sector organization, with at least 3 years in a supervisory role required. Experience managing a public safety communications center preferred. Pursuant to appointment certifications must be attained in Communication Center Management, Texas Law Enforcement Telecommunications Systems (TLETS), Terminal Agency Coordination (TAC) plus training in Basic Telecommunication. Must maintain eligibility to access Criminal Justice Information System (CJIS) data through a rigorous background check. View the complete position profile and apply online at our Web site. For more information on this position, contact: Gary Holland, Senior Vice President, Strategic Government Resources at email: GaryHolland@GovernmentResource.com. 11/8/2013
Police Communications Dispatcher / Bi-Lingual
Oakland (Calif.) Police Department, $5,570 to$6,163 a month. Applicants with full-time work experience comparable to a Police Communications Dispatcher in the City of Oakland, dispatch certificate or equivalent experience may be brought in at the mid-step or higher range of the salary in the Police Communication Dispatcher classification. These positions receive and transmit routine and emergency telephone and radio voice messages, dispatch required equipment, perform responsible clerical work, operate complex teletype and video terminals for automated information retrieval, and receive and direct other 9-1-1 calls. If selected, you will receive approximately 1 year of on-the-job training and must attend a P.O.S.T.-certified basic dispatcher course. Minimum requirements include high school graduation or equivalent and 2 years of public contact work experience, as well as passing the P.O.S.T. course, being 18 years or older and passing a thorough background investigation. Requires knowledge of emergency dispatch operations and communications dispatch, computer-aided dispatch systems, 911 operating procedures and good telephone, English language (spelling, usage, punctuation, grammar), verbal/written communication and interpersonal skills. Must be able to perform responsible clerical work of moderately high difficulty, including data entry and using specialized computer systems, and possess good decision making and map reading/interpretation skills. Currently, these vacancies require bilingual skills in either Spanish or Chinese, but the eligibility list for this recruitment will also be used to fill other vacancies that do not require bilingual skills. To apply and view current openings visit our employment opportunities Web page. You may also call (510) 238-3112 for information. Closes: Friday, December 6, 2013 at 11:59 p.m. [See the Operator position above.] EOE 11/18/2013
Regional Duty Officer
Florida Highway Patrol, West Palm Beach Regional Communications Center, salary $30,908.76 annually ($2,575.73 monthly). Regional Duty Officers receive calls from the public and dispatch troopers to crashes as well as other state law enforcement officers to other calls for service. They monitor law enforcement safety and provide assistance. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends and holidays to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while participating in the composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Ideal candidates will have the following Knowledge, Skills and Abilities: Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows based computer system; Ability to read maps; Ability to speak clearly with good verbal communication skills; Ability to multi-task; Ability to work well in stressful situations; Ability to maintain the confidentiality of information; Ability to record relevant information correctly and completely. Preference will be given to applicants with at least one year of work experience performing data entry and at least one year of public contact experience. Preference will also be given to applicants that hold a Valid 911PST Certificate. This position is rotating days off and has permanent shifts. Selected applicant(s) will be working holidays, weekends and emergency situations. A complete background, criminal record check, drug screen and Florida driver license check will be conducted on the selected applicant(s).The selected applicant must pass a Criminal Justice Information Services (CJIS) criminal history background check. To Apply: Please visit our Web site. Note: This position closes at 11:59 p.m. on Nov. 18, 2013. 11/6/2013
San Manuel (S. Calif.) Department of Public Safety. With a career at San Manuel Band of Mission Indians and the San Manuel Indian Bingo and Casino you can become a part of tradition. Individual contributions play a critical part in securing the future for generations to come. The San Manuel Band of Mission Indians is one of the largest employers in the Inland Empire. We own and operate San Manuel Indian Bingo and Casino, and employ numerous people under our Tribal Government operations. We care about our employees. We strive to provide fair compensation and benefits that have true value to those who work for us. We are looking for enthusiastic and qualified applicants for the position of dispatch supervisor, who will be assigned to a shift working in a state-of-the-art dispatch center. Some of the duties and responsibilities will include: oversight and coordination of activities of the dispatch center and dispatch personnel; assigned and delegation of work projects; scheduling employees to ensure and maintain proper staffing levels; evaluation of work performance; coaching and mentoring; and an ability to handle one of the several dispatch stations. The position is open on Nov. 11, 2013 and closes on Nov. 25, 2013. Visit our Web site for full information and to apply. 11/5/2013
Communications Center Operations Manager
City of Salem (Ore.), $5,411 to $6,925 plus benefits.. We are looking for a Communications Center Operations Manager to be responsible for the daily management and overall supervision of operational personnel assigned to Willamette Valley Communications Center through shift supervisors. The incumbent’s duties include: provide day-to-day administrative direction for all emergency and non-emergency communication activities; oversee the revision, development, implementation, staff training and maintenance of division policies and procedures manual; supervise training needs; plan work assignments, shift schedules and review and evaluate the performance of assigned staff; analyze the performance of the operation and compare to service level expectations and develop plans and recommendations to meet demands and expectations; assist the Public Safety Communications Director in administering the labor contract and HR rules, recommend solutions to employee grievances and execute disciplinary actions; assist in the development of the annual budget for the division including assessing organizational needs; and conduct public relations and/or public information presentations to the general public through schools, community groups, the media, etc. Associate’s degree from an accredited college or university in public safety, criminal justice, communications, management or a related field; and five years of progressively responsible supervisory experience in public safety, emergency communication management, or a related field; or any combination of education, experience and training which provides the required knowledge and abilities to perform the essential functions of the classification. Posting closes on December 13, 2013. Full posting and application at our Web site. EOE 11/5/2013
Public Safety CAD/RMS Systems Administrator
Cayman Islands Government, Department of Public Safety Communications, salary range: $53,205 to $71,565 USD NET PAY plus relocation package. Responsible for system administration of the Computer Aided Dispatch, Records Management System and Jail Management systems used by the Department of Public Safety Communications, Royal Cayman Islands Police Service, Her Majesty’s Prison Service, and Department of Community Rehabilitation. Primary software platform in use is provided by SunGard Public Sector of High Point, North Carolina. Duties include overseeing system functionality; installing, configuring and implementing software applications; managing, organizing, protecting, documenting, and fine-tuning computer, security and file management systems, troubleshooting SQL databases; maintaining end-user accounts; providing limited 2nd tier technical support and training to approximately 500 users; preparing routine and special reports for management; and maintaining the 9-1-1 ALI database. Benefits: 2-year employment contract, with possibility to renew if satisfactory performance; no Cayman Islands payroll or income tax; excellent medical, optical and dental insurance benefits for employee and immediate dependent (maximum of 1 person) accompanying the employee to the Cayman Islands at zero cost to the employee – no employee contribution & no co-pays; 12% Defined Contribution pension plan – 100% payback at end of contract – no employee contribution; government-paid relocation including airfare for employee and dependent; shipment of up to 1,000 pounds of personal effects to Grand Cayman and return at end of contract; up to 7 days of hotel accommodations upon arrival; and a loan equal to one-month’s salary payable the first week of employment to help with rental deposits and getting settled in a your new country. Download (pdf) the full job description. Visit our Web site or contact Director Brent Finster at email@example.com or (345) 244-5221. 11/1/2013
Communications Center Manager
Princeton University (NJ) Department of Public Safety (DPS). Princeton University simultaneously strives to be one of the leading research universities and the most outstanding undergraduate college in the world. As a research university, it seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding, and in the education of graduate students. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching. The Department of Public Safety is the primary department at the University charged with creating a safe and secure environment. We are proud to maintain close partnerships with federal, state and local law enforcement agencies, thus benefitting the overall safety of the Princeton community. The Department of Public Safety operates 24 hours a day, 365 days a year, and is comprised of 93 members. These committed men and women contribute to a comprehensive and integrated safety and security program in collaboration with the Princeton community. Reporting to the Director of Operations, the Communications Center Manager (CCM) serves a vital role in coordinating and directing the operations of the Department of Public Safety (DPS) Communication Center. The CCM manages all dispatch personnel, overseeing scheduling, promotions, hiring and disciplinary actions; performing all aspects of performance management for supervisory team, including motivation, direction, assignments, accountability, evaluation, and professional development; oversees recruitment, application screening and interview process for new dispatch employees; develops and implements training for new and existing dispatch employees; responds to concerns or complaints regarding dispatch communications service delivery; sets expectations of quality service and customer satisfaction then follows through with proactive performance management, training programs, team building and application of available technology and industry practices. Download (pdf) the full job description, and visit our Web site for application information. Closing date: Nov. 22, 2013. 11/1/2013
Princeton (N) University Department of Public Safety (DPS). Our dispatchers serve as the first point of contact for community members who are seeking assistance with their emergency, non-emergency and service request calls. The dispatchers receive calls, monitor several radio frequencies and monitor intrusion and fire alarms in a fast, courteous, accurate and efficient manner. After receiving a call the dispatcher must establish the nature and location of call(s), determine its priority, and dispatch the appropriate patrol unit, university support team and/or emergency services as necessary. Dispatchers maintain contact with all units in service by accurately tracking, monitoring, and documenting officer activities during their shift. They operate Computer Aided Dispatch (CAD) console equipped with multiple computer terminals, including 911 call handling, geographic information system (GIS) mapping, camera systems and a radio console with multiple radio channels to dispatch public safety. The dispatcher must be familiar with operations and call transfer protocols of the two Mercer County Emergency Services Support Agencies, both Fire and Emergency Medical Services (EMS) Dispatch and The County Emergency Services Support Agencies of the contiguous County’s Emergency Service Dispatch, Middlesex County. The Communications Center operates 24 hours per day, 7 days per week and responds to over 100,000 calls for service and CAD dispatches per year and more than 30,000 emergency and non-emergency phone calls annually. In addition, they provide assistance to walk-up customers and provide general University information about the campus. The successful candidate is a service oriented team player committed to cultivating relationships with and assisting members of the Princeton University community. This is a part-time overnight weekend position with the ability to work on all shifts during various hours, including weekends and holidays. Standard work week is 20 hours. Overtime is mandatory. Visit our Web site for full position information and to apply. Open until filled. 11/1/2013
Emergency Services Dispatcher
The Town of Vail (Colo.), salary range: $21.20 hourly, depending upon qualifications. The premier mountain community and international resort is seeking highly motivated and energetic people to join our Emergency Services Department. Vail is centrally located in the Rocky Mountains along Interstate 70, offering easy access to Denver (100 miles to the east). Completely surrounded by the White River National Forest, Vail’s permanent population of 7,000 swells to 45,000 during the winter ski season. Ensures community safety through effective communications duties via phone and radio systems in support of county-wide Police, Fire, and EMS agencies. Dispatch duties include, but are not limited to receiving and analyzing 911 calls as well as non-emergent and TTY phone calls for police, fire, and EMS service; performing Emergency Medical Dispatch when appropriate; operating and utilizing the Computer-Aided Dispatch Computer System (CAD) throughout all calls for service; distributing calls for service via the 800 MHz radio system; receiving and monitoring alarms throughout Eagle County; performing various requests on the CCIC/NCIC system including warrant entries; responsible for updating the media broadcast information on road conditions; initiating the Emergency Alert System when needed; training new dispatchers; and being responsible for individual projects. Excellent verbal communications skills necessary. Computer skills helpful and typing skills necessary. Multi tasked oriented essential. Polygraph, typing and spelling tests required. Rotation through varied shifts. Holidays and week-ends are often required. Applications will be screened & acceptable candidates will be notified of their test date and time. The Town of Vail offers an excellent benefits and compensation package, including health/dental coverage, town-funded retirement, 457 pre-tax savings plan, ski, tennis, and golf passes and other wellness benefits. Employee housing may be available. Continuous recruitment. Find more information at our Web site. 10/18/2013
City of Raleigh (NC) Emergency Communications Center, salary: $31,136 to $50,149. This position processes incoming requests from the public or agencies to determine appropriate response; communicates with speech/hearing impaired persons using an alphanumeric keyboard teletype machine; provides advanced EMD instructions to citizens needing medical assistance; forwards caller needs and appropriate response information to Telecommunicators for their dispatch of response units. Communicates with other agencies by telephone as needed to request or forward necessary information. Minimum Requirements: 1 year of experience in communication systems involving telephone, computer display terminals and associated keyboards and control devices; and experience with a high level of public contact, preferably under emergency conditions. HS diploma (or GED). Must have the ability to speak and write English with sufficient clarity to be understood by others on the telephone and in person. The ideal candidate will possess basic Windows skills, the ability to type a minimum of 2,500 kph, professional customer service skills, and strong multi-tasking abilities with the ability to remain focused under stress. The ideal candidate will have the ability to handle stressful situations; ability to act in a decisive manner, using good judgment; ability to handle a variety of rapidly flowing information at one time; ability to learn and apply new information; ability to remember numerous details/have good memory retention. Must have the ability to report events and information in writing, legibly and accurately, using proper English grammar. Ability to actively listen to others for an understanding of their needs and situations. Must have the ability to hear and understand sound sources coming through a communications headset. Must be able to hear and differentiate speech at various intensity levels. Must have the ability to read and discern visual images on a variety of media using normal eyesight or corrected lenses. Corrected vision should be at least 20/30 in each eye. Must be able to work 12-hour rotating shifts including day, night, weekend, holidays and during inclement weather. Must be Division of Criminal Information (DCI) certified and Emergency Medical Dispatch (EMD) certified or have the ability to become certified within 1 year of date of hire, and maintain certification throughout employment.To apply: Submit a completed City of Raleigh Employment application to the Human Resources Department: in person (Raleigh Municipal Building, 222 W. Hargett St. – 1st Floor), by mail (City of Raleigh Human Resources Department P. O. Box 590 Raleigh, NC 27602), by fax (919-996-7610). Note: Applications are not accepted via email at this time. Closing date: November 17, 2013. 10/18/2013
911 Emergency Communications Officer
Johnson County (Mo.) Central Dispatch. We are currently seeking applications from individuals interested in a very rewarding career as a 911 Emergency Communications Officer. Applications are currently being accepted for two full-time positions. Duties include receiving and processing emergency and non-emergency calls from the public, dispatching police, fire and EMS units via radio, entry and maintenance of law enforcement records. Applicants must be 18 years of age, currently posses a high school diploma or GED and be available for shift work including nights, weekends and holidays. Prior experience in public safety and/or 911 dispatching is preferred but not required. Hourly wage depending upon qualifications, with full benefits package. Applications for the position may be obtained at Johnson County Central Dispatch, 101 W. Market St. Warrensburg, MO 64093 or fro our Web site. For more information contact Executive Director Liz Lenger at (660) 747-0213 or email firstname.lastname@example.org. 10/18/2013
Communications Dispatcher I (Lateral) and Communications Dispatcher Trainee
Clackamas County Communications (Oregon City, OR), salary: $25.06 to $31.58 hourly based on 10 hour shifts with 4 days on, 4 days off rotation. C-COM is a consolidated Public Safety Answering Point serving a population of approximately 300,000. Competitive candidates for Communications Dispatcher Trainee and Dispatcher I (Lateral candidates) will possess outstanding communication skills especially with distraught, impaired, or irate customers or callers and will possess the ability to determine priorities and make critical decisions promptly. All successful candidates will be crossed trained to work call taking, police primary and service radio nets, along with fire/EMS radios. For a complete list of job duties, benefits and to submit an online application along with a required statement of personal history packet please visit the Clackamas County Employee Services Web site. Closing Date: All application material must be submitted by 1700 hours (PST) on Thursday, November 21, 2013. 10/14/2013
Communication Safety Officer / Dispatcher
Montana State University (Bozeman), starting salary: #13.197 per hour. Under supervision of the Communication Systems Supervisor, the person in this position performs a variety of clerical and routine administrative tasks in support of the department. Duties include: maintaining a public safety answering point (911 emergency line); operating police radio and dispatching calls as needed; filing and maintaining a daily computer log of police activities; maintaining and recording daily financial statements; answering telephone, handling incoming emergency calls; accepting payments for parking permits, citations, and verifying the accuracy of all payments; balancing transactions; handling complaints and processing traffic appeals; typing various forms and memos; performing data entry; greeting the public; performing general office duties; responding to upset customers (for example, an individual may have received parking citations and had their vehicle impounded); performing related duties as required. Visit our Web site for full information and to apply. 8/30/2013
Chambers County (Tex.) Sheriff’s Office, annual salary: $29.105.60. Job Summary And Principle Duties: Monitors and responds to incoming telephone, teletype, and two-way radio calls from the public, county, state, and/or federal law enforcement. Respond to emergency 9-1-1 calls, weather and livestock reports, and various assigned security alarm systems. Qualifications: High school diploma or successfully obtained a GED; Possess a valid driver’s license with acceptable driving record; Pass a pre-employment physical and drug test; and pass a comprehensive background check, to include a search of local, state, and U.S. national records and fingerprint files to disclose any criminal record. Download (pdf) an application, and please submit it to: Sheriff’s Office, 201 N. Court, Anahuac, Texas 77514, (409) 267-2500. Open until filled. 8/13/2013
Emergency Services Dispatcher
The Town of Vail (Colo.), salary range: $21.20 hourly, depending upon qualifications. The premier mountain community and international resort is seeking highly motivated and energetic people to join our Emergency Services Department. Vail is centrally located in the Rocky Mountains along Interstate 70, offering easy access to Denver (100 miles to the east). Completely surrounded by the White River National Forest, Vail’s permanent population of 7,000 swells to 45,000 during the winter ski season. Ensures community safety through effective communications duties via phone and radio systems in support of county-wide Police, Fire, and EMS agencies. Dispatch duties include, but are not limited to receiving and analyzing 911 calls as well as non-emergent and TTY phone calls for police, fire, and EMS service; performing Emergency Medical Dispatch when appropriate; operating and utilizing the Computer-Aided Dispatch Computer System (CAD) throughout all calls for service; distributing calls for service via the 800 MHz radio system; receiving and monitoring alarms throughout Eagle County; performing various requests on the CCIC/NCIC system including warrant entries; responsible for updating the media broadcast information on road conditions; initiating the Emergency Alert System when needed; training new dispatchers; and being responsible for individual projects. Excellent verbal communications skills necessary. Computer skills helpful and typing skills necessary. Multi tasked oriented essential. Polygraph, typing and spelling tests required. Rotation through varied shifts. Holidays and week-ends are often required. Applications will be screened & acceptable candidates will be notified of their test date and time. The Town of Vail offers an excellent benefits and compensation package, including health/dental coverage, town-funded retirement, 457 pre-tax savings plan, ski, tennis, and golf passes and other wellness benefits. Employee housing may be available. Continuous recruitment. Find more information at our Web site, or call Eric Norris at (970) 306-3064. 8/12/2013
System Status Controller
Allegiance Ambulance (Georgetown, Tex.), a leading provider of emergency and non-emergency ambulance service, is seeking experienced applicants for the position of System Status Controller. As the first contact that customers have with our company, the System Status Controller is tasked with providing excellent customer service, exceptional problem solving skills and ensuring that each customer interaction is a positive experience. The System Status Controller is responsible for proper resource utilization through the application of dynamic system status management plans, while providing customers with first-rate service. Under the supervision of the shift supervisor and/or communications director the system status controller, uses radio, telephone, and computer systems to properly dispatch vehicles to requesting agencies, customers and the public. One year of experience as an emergency services/public safety dispatcher is required. Current certification as an Emergency Medical Dispatcher by the National Academy of Emergency Dispatch is preferred. Allegiance Ambulance offers competitive pay and excellent benefits including health, dental and vision insurance and immediate accrual of paid time off. To Apply: Qualified applicants should submit resumés to JHaisler@allegiance-ambulance.com. Resumés may also be faxed to (512) 869-1620, Attn: Jason Haisler, Communications Director. 7/26/2013
Intrado Inc. (Longmont, Colo.). We are North America’s leading provider of 9-1-1 infrastructure systems and services. Founded in 1979, Intrado’s wide range of offerings for safety and commercial markets includes 9-1-1 data management, wireless data services, target notification and data aggregation and delivery. The company’s unparalleled industry knowledge in data management, network transaction, call handling and notification technology reduces the effort, cost, time and complexity associated with providing reliable information for 9-1-1, safety and commercial applications. Intrado is “work worth doing!” Responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures. Visit our Web site for full information and to apply. 7/25/2013
Fort Smith (Ark.) Police Department, salary range: $13.90 to $21.25 hourly. We are seeking candidates for full-time telecommunicator positions to serve as the primary contact between the Fort Smith Police Department and the citizens of Fort Smith. Fort Smith is the second largest city in the State of Arkansas serving approximately 86,000 residents. The incumbent must be able to type, multi-task, make important decisions quickly, handle incoming calls and process information promptly while under stress, operate appropriate radio channels, and operate various computer applications. The ideal candidate will be capable of taking control of emergency and non-emergency calls in an assertive yet professional manner in order to obtain information quickly and accurately. Additionally, the candidate must be able to work various shifts, holidays, weekends, and overtime if needed. If you are seeking a day shift position with weekends off you need not apply. You must be able to pass a background investigation, possess a high school diploma or GED, and have or the ability to obtain a valid Arkansas drivers license. For further information please visit our Web site or contact Cpl. Scott Jackson at (479) 709-5156. The city of Fort Smith is an Equal Opportunity Employer. Position will remain posted until filled, however, consideration cannot be guaranteed after the closing date.
The Consolidated Dispatch Intergovernmental Agency (CDA) (Tallahassee, Fla.) was recently formed to combine the communication functions of Fire, Law Enforcement, and Emergency Medical Services for the City of Tallahassee, Leon County, and the Leon County Sheriff’s Office. The CDA Director is appointed by the County Administrator, City Manager, and County Sheriff and reports to a six-member Public Safety Communications Board (PSCB) composed of the County Administrator, City Manager, County Sheriff, Fire Chief, Police Chief and EMS Chief. The Board is seeking highly qualified candidates to direct the operations and resources of the agency including developing and implementing work and operational policies, managing the dedicated budget, and serving as liaison between the Board and member agencies. The CDA has 106 personnel and provides services for 16 Fire/EMS stations and two law enforcement agencies. The ideal candidate will be a strong leader with exceptional administrative, communication, interpersonal, and relationship-building skills. The selected candidate will be skilled in budget management, be politically astute, have exceptional people management skills, and must be able to transition existing agencies into a unified environment. Experience in consolidated dispatch centers of similar size and complexity is a plus. A Bachelor’s degree in Public Safety Administration, Business Administration, Communications, or related area is required; a Master’s degree is preferred. At least 5 years of relevant experience in emergency or public safety communications for law enforcement, fire and emergency medical services agencies; emergency management; emergency response management; or a closely related field; an equivalent combination of training and experience is acceptable. Three years of experience must be in a managerial capacity. Selected candidate must have a valid Class E State driver’s license at the time of the appointment. The salary range is $53,206-$122,304 annually, dependent on qualifications. To apply: Visit our Web site and follow the prompt to apply online by creating an applicant profile. Position is open until filled; first review of resumes will occur August 19, 2013. A detailed brochure is available. Questions regarding this recruitment should be directed to Renee Narloch, Vice President, at email@example.com or call 850-391-0000. According to Florida Public Records law, applications and resumes are subject to public disclosure. The CDA, Leon County, and the City of Tallahassee are committed to providing equal opportunity employment and services to all individuals. 7/18/2013
Police Dispatcher II –
City of Upland (S. Calif), salary range $3,533 to $4,751 monthly. Under general supervision, receives emergency and non-emergency calls for police, fire and emergency medical services; transmits information via computer aided dispatch (CAD), multi-frequency radio transmitter/receiver, telephone, alarm or other communications equipment; dispatches public safety personnel and equipment according to prescribed procedures; and performs related duties as assigned; Position requires graduation from High school or GED equivalent with completion of the CA P.O.S.T. Public Safety Dispatcher Certificate and one year of law enforcement dispatch experience on a CAD system. For more information, visit our Web site. Closing date: Open until filled; apply immediately, ongoing screening of applications. 7/16/2013
Public Safety Dispatcher
Bridgewater Township (NJ) Police Department, starting salary: $38,726.83. Requirements (preferred): 1 year experience, 9-1-1 BCO & EMD Certification, valid CPR CARD, knowledge of CJIS/AOC. Job Requirements: Monitor radios, phones, receive 9-1-1 calls, provide pre-arrival emergency medical dispatch instructions. Dispatch Police, Fire and EMS. High Volume Communications Center. Must be able to multi-task. Work Week: 35 hours plus overtime. Applicants are subject to background checks. If you are interested please send a resumé and cover letter to: Cathy Hamilton, Dispatch Supervisor, Bridgewater Police Dept., 100 Commons Way, Bridgewater, NJ 08807, or email: firstname.lastname@example.org. 7/11/2013
Radio System Manager
Snohomish County (Everett, Wash.) Emergency Radio System (SERS), $96,131 to $116,847 (salary under review). The Snohomish County Emergency Radio System (SERS) is located in Everett, Washington, and was created to provide first response public safety communications for its user agencies. Snohomish County is nestled between beautiful Puget Sound and the rugged snowcapped peaks of the Cascade Mountains. The southern border of the county is just 12 miles north of Seattle. The region boasts a moderate year-round climate, major urban centers, historic villages, rural retreats, and seaside ports, as well as many opportunities for outdoor recreation throughout the area. SERS supports two dispatch centers in Snohomish County (SNOCOM & SNOPAC) and is integrated with neighboring county systems. The system was designed to include: (a) a countywide 800 MHz trunked radio system with compatible mobile, portable and control station radios; (b) a countywide VHF paging system; (c) interim countywide VHF radio interoperability systems; (d) a countywide microwave transmission network to link system facilities; and (e) related real property, vehicles, equipment and appurtenances. The Radio System Manager will provide ongoing system management under the oversight of the SERS Board and will supervise the work activities of six full-time employees. Additionally, the Manager will be responsible for developing and managing the annual operating budget which is currently approximately $2.3 million. Candidates should have a minimum of five years of progressively responsible experience operating and maintaining a two-way radio system and at least two years of senior management level responsibility for a two-way radio services organization or any equivalent combination of education and management/supervisory experience with radio systems and radio communications services/maintenance organizations or public safety organizations. For a complete job description, please visit the Prothman Company at http://www.prothman.com/ and click on “Current Searches.” The Snohomish County Emergency Radio System is an equal opportunity employer. First review: July 28, 2013 (open until filled). To apply: Visit the Prothman Web site and click on “Submit Your Application” and follow the directions provided. Application materials will only be accepted electronically via the Web site. For questions, please call (206) 368-0050. 6/20/2013
Financial Management Analyst
North County Dispatch JPA (Rancho Santa Fe, S. Calif.) salary $68,136 to $82,836 annually. Comprehensive benefits package including health, dental, life, disability and 2% at 62 retirement paid by the employee. Under general direction of the JPA Administrator, provide accounting and financial support to the JPA management. Including daily accounting functions, annual budget, analysis of quarterly financial results, payroll, benefits, and special projects. Qualifications: Bachelor’s Degree in Accounting or Finance. Governmental Accounting a plus. Advanced Microsoft Excel, Word and PowerPoint skills. Download (pdf) the full job description. Application documents available on our Web site. Applications accepted until position is filled. 6/20/2013
Carroll County (Mo.) E911 dispatches for 13 agencies including Law Enforcement, Fire Departments, and Ambulance District. The Carroll County E911 Telecommunicator receives emergency and non-emergency telephone calls; interviews the caller utilizing Emergency Medical Dispatching skills, verifies location information on 911 calls utilizing mapping and calltaking software, dispatches the appropriate response, monitors the progress of en-route units, provides support for the responding units, processes calls through Computer Aided Dispatch, and retrieves information utilizing the national and state crime computers. Download (pdf) the full job description for more information. 6/19/2013
Transfer Center Coordinator
California Shock Trauma Air Rescue (CALSTAR), Sacramento. We are a nonprofit regional air ambulance serving communities throughout California for 28 years. Our mission is to save lives, reduce disability and speed recovery for victims of trauma and illness. CALSTAR Headquarters is located on McClellan Air Base in Sacramento with remote bases located throughout California. We have an immediate opening for Transfer Center Coordinator (TCCI). This position will receive and process all requests for inter-facility transfers. Under general supervision of the Communications Manager or Supervisor, TCCI will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The TCCI will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors, and other key personnel by performing the following duties. Download (pdf) the full job description for more information, and visit our Web site to submit and application and resumé. 6/11/2013
Communications Dispatcher II – Lateral
Marin County Sheriff’s Office (San Rafael, N. Calif.), salary range: $5,522 to $6,604 monthly, plus shift differential. The Marin County Sheriff’s Office is recruiting for experienced Communications Dispatchers with at least 2 years of experience dispatching law and/or fire/medical resources to join the Communications Center! The Sheriff’s Office Dispatch center provides service to the Sheriff’s Office, 4 police departments, nine fire departments, six paramedic service areas, Department of Public Works and many other city and government service departments. The Communications center is the primary 9-1-1 public safety answering point for all unincorporated areas of the county, as well as Mill Valley, Belvedere, Sausalito, and Tiburon. Current certification as an Emergency Medical Dispatcher by the National Academy of Emergency Dispatch and a POST Basic Dispatcher Certificate is preferred. These certifications will be required within 12 months of appointment. For more information visit our Web site. This is a continuous recruitment that can close any time after 14 days. We encourage you to apply. The Marin County Sheriff’s Office will be moving to a new facility in mid 2014 that includes a new communications center with windows. 5/14/2013
Radio Dispatcher I
Kaua’i County (Hi.), salary: $2,702 monthly. Performs a variety of difficult clerical work in a central communications center; receives training in radio dispatching methods and procedures; and performs other related duties as required. Visit our Web site for qualification requirements and to apply on-line. 5/9/2013
Communications Officer Trainee
Hall County (Geo.), salary: $27,175 to $33,969. Summary of Duties: This posting is to create a pool of candidates for future job openings. During training period, observes and participates in the operation and monitoring of radio dispatch and telephone systems utilizing multi-channels and frequencies in a public safety communications center; receives, logs and dispatches calls to appropriate personnel and secures proper information from persons in state of excitement or panic to assure adequate emergency response. Under direct supervision, answers 911 emergency and non-emergency calls from citizens of Hall County; obtains vital information; refers callers to appropriate agencies and/or contacts agencies and obtains assistance for caller. Maintains, updates, and files all pertinent logs, information cards, tapes, and other records and documents daily. Qualifications: High School Diploma or G.E.D. No experience required. Must obtain Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) certification within first week of employment. Must pass Alpha Numeric Data Entry test with 4500 key strokes per hour, with 85% accuracy. Knowledge of and ability to use a computer keyboard. Knowledge of the street system and geography of Hall County. Ability to speak with a clear, well-modulated voice. Ability to make quick and accurate decisions and clearly and effectively communicate orally during crisis situations. Ability to read maps. Ability to learn and retain signals, codes and clear text used in day to day operation of an emergency communications center. Ability to deal courteously and diplomatically with the public, co-workers, management and personnel from other agencies. To Apply: Applications for employment may be obtained at Hall County Human Resources Office or our Web site. 4/25/2013
Software Support Engineer / Computer-Aided Dispatch Software
A software publisher with offices in the San Francisco (Calif.) Bay Area is seeking a Software Support Engineer possessing Computer-Aided Dispatch Software skills & experience. Currently speaking with software professionals interested in working as a member of a software maintenance team responsible for maintaining COTS and custom Computer-Aided Dispatch solutions & interfaces running UNIX. Download (pdf) the full job description. To apply, confidentially send resumé to: Nick.Lagos@ProfessionalExec.com. 4/22/2013
Dispatcher / Per-Diem
Bridgewater Township (NJ) Police Department, starting salary: $21.00 to $24.50 per hour, based on experience. We operate a high-volume police, fire and EMS. communications center. Requirements: 1 year of dispatch experience, 9-1-1 BCO and EMD certification, valid CPR card, knowledge of cjis/aocCJIS/AOC. Job Requirements: Monitor radios, phones, receive 9-1-1 calls, provide pre-arrival emergency medical dispatch instructions. Must be able to multi-task. Applicants are subject to background checks. If you are interested please send a resume and cover letter to: Bridgewater Township Police Department, Attn:: Cathy Hamilton, Dispatch Supervisor 100 Commons Way, Bridgewater NJ 08807, or email email@example.com. 4/12/2013
Dispatcher / Call Taker
Harris County (Tex.) Emergency Corps, salary depending upon qualifications. Harris County Emergency Corps is a premier emergency medical services organization committed to preserving lives through clinical excellence, progressive medicine, and professional service. Download (pdf) the full job descriptions and visit our Web site to apply. 4/9/2013
Georgia Gwinnett College Public Safety Department. This position is responsible and varied clerical work involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, reports, vehicle parking material. Skilled use of a computer is required in many of the duties. Dispatchers perform difficult technical work in taking emergency calls, logging call information, entering information into emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel. Dispatchers routinely work independently with the assistance of on-duty campus police and security officers. Download (pdf) the full job description and visit our Web site to obtain an application. 4/5/2013
Supervising Communications Specialist
Washoe County (Nev.) Sheriff’s Office, annual salary: $52,020 to $67,600. We are conducting an Open Competitive / Countywide Promotional recruitment to fill a current full-time vacancy at the Sheriff’s Office. The list established from this recruitment may be used to fill future vacancies as they occur. Under direction, supervises, assigns, reviews and participates in the work of staff responsible for providing emergency dispatch services for emergency and non-emergency law enforcement and other services; performs a variety of technical tasks relative to assigned area of responsibility; and performs related duties as required. Download (pdf) the full job description, and visit our Web site to apply on-line. 4/3/2013
Police Dispatcher – Full and Part-Time
Maplewood (NJ) Police Department, Starting salary for full-time dispatcher is $48,373.00 per annum with medical benefits. Salary for part-time dispatchers is $17.02 per hour. We are currently accepting applications for the position of full-time and part-time police dispatchers. Applicants must meet the following criteria: must be at least 18 years of age; must be able to speak fluent English; must be able to read and write English; must have at least a High School Diploma or equivalent; will be subjected to a dispatch test, background investigation, and must be of good moral character; must be able to multi-task with radios, telephone, and sophisticated computer systems; must be willing to work 8 hour shifts on weekends, holidays, day shift, night shift and midnight shifts; must have active/current BTC certification and have at least one year of dispatch experience; must be able to successfully complete an in-house training program; must have a valid New Jersey Driver’s License. Applicants meeting the above criteria can pick up an application in person at the Maplewood Police Department, 1618 Springfield Ave., Maplewood, NJ 07040. Please, no phone inquiries. 4/1/12013
Fire Communications Dispatcher
The Heartland Communications Facility Authority (HCFA) (S. Calif), salary range: $4,557 to $51,522 annually. Our agency was created in 1987 by a Joint Powers Agreement (JPA) to provide emergency communication services to fire/EMS agencies in the eastern and southern areas of San Diego County. Fire Communications Dispatchers perform a variety of duties related to processing public safety oriented communications and emergency service dispatch functions relying on strong, independent judgment and problem solving skills. Examples of duties include: Processing emergency and non emergency calls for assistance via 9-1-1 and administrative telephone lines; Providing emergency medical instructions for callers with medical emergencies; Dispatching public safety field responders to calls for service via radio telecommunications channels; Coordinating the response of other public safety and service organizations in support of HCFA dispatched field resources; Collecting and documenting all necessary information associated with public safety calls for service and the dispatching of field resources; Various other duties generally associated with the public safety profession and needs of HCFA as assigned. Download (pdf) the formal job description for more information. To apply: Please submit a cover letter and resume to: Valerie Nellis, Administrative Coordinator, Heartland Communications, 100 E. Lexington Ave., El Cajon, CA. 92020. 4/1/2013
Communications Center Manager
Tompkins County (NY), salary negotiable up to $65,853 annually. As Communications Center Manager, you will be responsible for the operation of the 911 Dispatch Center and will serve as liaison to agencies served by the Center. You will provide direct supervision and administrative oversight of all dispatch operations. You will schedule shifts, authorize leave time, conduct performance appraisals and deal with disciplinary issues within the parameters of a collective bargaining agreement and civil service. You will also work with the Director in developing policies as well as interpreting and enforcing the various policies, procedures and operating standards under which your subordinates operate. You should set division-wide goals, deliberately manage toward objectives, and continually evaluate system efficiency in handling requests for emergency services. A good knowledge of law enforcement, fire fighting and emergency medical dispatching principles, practices, methods, techniques, procedures and equipment is required. Download (pdf) the full job description and visit our Web site to apply. 3/30/2013
Communications Officer / Part-Time
Georgia Gwinnett College (Lawrenceville, Geo.), salary: Hourly rate commensurate with education and experience with excellent benefits. This is responsible and varied clerical work involving processing and maintaining relatively complex police dispatching and emergency alert systems, office records, reports, vehicle parking material. Skilled use of a computer is required in many of the duties. Dispatchers perform difficult technical work in taking emergency calls, logging call information, entering information into emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency personnel. Dispatchers routinely work independently with the assistance of on-duty campus police and security officers. Download (pdf) the full job description. Applications are available at our Web site. Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. For further information contact Human Resources at (678) 407-5070, or email us at firstname.lastname@example.org. 3/12/2013
Communication Support Officer &
Communication Officer &
South Sound 911 (Wash,. formerly the LESA) was formed as a result of an agreement between the City of Tacoma and Pierce County in 1974 to provide consolidated police and sheriff emergency communications services. Consolidated records management and technology support services were added in 1978. South Sound 911’s Communications Center and Information Services divisions provide support services for most law enforcement in Pierce County. With state of the art dispatching and a vertically integrated information system, South Sound 911 is a leader in the field of law enforcement support technology. The agency employs over 160 people with a biennial budget of approximately $39,300,000. For additional information please visit our Web site. We are now recruiting for three separate positions:
Communication Support Officer, $20.70 – $25.16 per hour: Under the direction of the Communication Supervisor, perform responsible and complex work in the Emergency 911 Communications Center processing citizens’ non-emergency calls by screening calls, recording information and transferring calls as appropriate for law enforcement, fire and medical aid services in an accurate and timely manner; provide routine information and assistance to the public, various law enforcement agencies and other City and County agencies.
Communication Officer, $23.50 – $28.56 per hour: Receive emergency and routine calls for law enforcement and fire/medical aid agencies, respond to inquiries, and obtain and relay information to appropriate dispatchers or communication centers. Other duties include taking police reports by phone and operating a personal computer effectively in a confined area under stressful conditions.
Dispatchers, $26.59 – $33.86 per hour: Process citizens’ requests for police service, provide information to various city and county law enforcement agencies and field police officers, receive and track complaints and track unit status. Other duties include operating a personal computer and working effectively in a confined area under stressful conditions.
Download (pdf) the full job descriptions for all three positions for more information about the agency and position. To Apply: If you meet the qualifications, please email your interest to recruiting@SouthSound911.org and you will be scheduled for an upcoming Recruiting Academy. We generally hold two Recruiting Academy’s per month. If you meet the minimum qualifications and have attended a Recruiting Academy, the Personal History Statement and Waiver document will be sent to you via email. Submit your completed documents to HUhr@lesa.netUHH. Incomplete Personal History Statements will not be considered. 3/12/2013
Contingent Dispatcher – Part-Time
Mifflin Township (Ohio) Division of Fire. We are seeking energetic and dependable individuals to serve as Contingent Dispatchers for the Metropolitan Emergency Consortium Communications (MECC) 911 Center in Gahanna, Ohio. MECC’s Public Safety Dispatchers / Tele-Communicators work in a dynamic and exciting environment and are the primary link between the public and the fire and emergency medical services for six regional fire departments. The Dispatchers perform a variety of specialized technical and clerical duties involved with the operation of the MECC’s communication center. The ideal candidate must be able to work in a fast paced work environment; receive, analyze, process, and disseminate emergency and non-emergency information provided by citizens and public safety personnel via telephone and radio; and provide excellent customer service. A Contingent Dispatcher will be expected to work: 8-12 hours / month, 1 major Holiday per calendar year, Night shifts (7 p.m. – 7 a.m.). Download (pdf) the full job description. Please visit MECC Dispatcher Job Posting (www.mifflin-oh.gov Departments and Services, Human Resources, Job Openings / Application) to view the position description and to complete an application. On-line Applications must be received by 4:00 pm April 19, 2013. Other forms of applications, resumes, or supporting documents faxed, emailed, incomplete, and /or completed packets received after the stated deadline application date and time period will not be considered. 3/7/2013
City of Sunnyside (Wash.), salary :$3,249 to $3,950 per month depending upon qualifications, plus full benefits. We are currently hiring for Communications Officers. Testing with National Testing Network (NTN) will continue until the position is filled. Under direct supervision of the Jail Administrator and also reports to the Support Corporals as directed or assigned. Under general supervision receives emergency and non-emergency requests for law enforcement assistance. Evaluates the information provided to determine the appropriate jurisdiction, equipment and personnel to be dispatched. Operates a variety of electronic equipment to successfully dispatch the appropriate emergency response. Performs other duties as assigned. Applicants must successfully pass background check, polygraph, psychological evaluation must successfully pass background check, pre-employment physical and drug screen. Download (pdf) the full job description. To apply and sign up for pre-employment testing, go to National Testing Network, select FIND JOBS and then EMERGENCY COMMUNICAITONS. Select the department and then read over all the department information and requirements and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Support at (866) 563-3882. Applications and complete job description available at City of Sunnyside, 818 E. Edison Ave, Attn: HR, Sunnyside, WA 98944. For updates and new job announcements, follow National Testing Network on Facebook. The City of Sunnyside is a Drug Free Workplace and an Equal Opportunity / Affirmative Action Employer. 3/6/2013