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911CARES Activation

On December 19, 2011 one of our senior dispatchers Jeri Sprague began suffering from major head and neck pain while on-duty. Although she never calls in sick, Jeri decided to ask for relief and go visit the local Urgent Care. The doctor, assuming she was suffering from tight muscles in her neck prescribed muscle relaxers and some pain reliever containing blood thinners. After going home and not feeling any better, she decided to go see her personal physician (yesterday), who ran a variety of tests including a cat scan and discovered Jeri was suffering from an aneurism and had blood on the brain. The doctor advised that there is a 25% chance of having a second aneurism in the next seven days, which would likely be fatal if undetected. She was admitted to our local hospital, then later transferred via Reach flight to Eden Medical Ctr. in Castro Valley California.

Jeri’s daughter Kellie, who also works for us as our acting dispatch supervisor, along with her immediate family traveled to Eden Medical Center to be by her mom’s side. Today, she is scheduled to go through a surgery to cauterize the existing aneurism and attempt to prevent future bleeding. She is expected to be at Eden for the next two weeks.

Our dispatch center is feeling the loss of two of our core employees in addition to the temporally loss of two others, who are already out on medical leave, leaving two full time dispatchers and couple of reserves to keep our center running 24 / 7.

I’m very proud of our remaining staff for stepping up and keeping the ball rolling in this time of crisis and working back to back shifts through the upcoming holidays.

Because our dispatcher was transferred to Eden, it leaves her family, far from home, staying in the hospital waiting room and a local motel when they are not by her side. If any dispatchers in the Castro Valley areas have a free moment to show their support, I’m sure a quick visit, a card or note of support from your dispatch center would cheer up two of my best employees are going through a hard time and are pretty far from home.

Although they are both proud and private people, I think it would make them feel good to know there is a support network in the 911 family that reaches beyond the boundaries of our local community. Their names are Jeri Sprague (dispatcher suffering from the medical issue) and Kellie Mincer (dispatch supervisor and daughter of Jeri.)

Thanks for taking the time to read this. – Captain Mike Wilson

Marysville Police Department- 316 6th Street – Marysville, CA 95901

Send cards and notes of encouragement to:

Eden Medical Center – Patient Jeri Sprague
20103 Lake Chabot Road
Castro Valley, CA 94546
(510) 537-1234 Main


It seems like every year we receive stories of dispatchers losing their home to fire or other tragedy. Here is a special public safety family that could really use your help. They need clothes (sizes below) and any household items (pots, pans, sheets, blankets, towels, etc), The best thing you can do if you are not sure is to send them a gift card of any type. The address is listed below. Please show the Christmas spirit of 9-1-1 professionals to Brianne and her family. The following is the e-mail from Redondo Beach Police. – Kevin

I am writing this email today regarding one of our fellow dispatchers, Brianne Sanchez.

Briannne is a wonderful, caring person who always helps everyone else out. Now, a terrible thing has happened to Brianne and her family. Brianne is in the process of moving and their moving truck was stolen, and found the next day completely empty. They have lost everything they own. This includes all furniture, clothing, pictures and her sons toys.

We realize that with the Holiday so close, it is hard for people to consider helping. However, we are truly hopeful that everyone can help Brianne and her family out in any way possible..

I know you don’t know her, but if I could just tell you this…. After all this, she still has a smile on her face. Just one of the nicest, sweetest people I have ever had the pleasure of knowing.

Thank you so much in advance,

Lisa Gallimore and All the dispatchers of Redondo Beach PD

SIZE AND ADDRESS INFO
Send gift cards and donations to the address listed below.

Ignacio (Iggy), 35yoa, wears a XL & 40×32 and size 12 shoe.

Aidan, almost 3, wears a 3T and a size 8 or 9 shoe in toddler sizes

Brianne 32yoa, wears a XL or 14-16 and a size 9 shoe.

This is Brianne’s mom address and is the best to use right now: 28494 Nicholas Circle, Saugus, CA 91350. Brianne and Aidan are still living here.

December 15, 2011


Tennessee Dispatchers are big supporters to 911 CARES. When we heard about the story below, we pledged to help get the word out. Please consider sending a card of prayer or support or passing the hat and making a small donation. Don’t send the donation to us, the address is listed below to send your cards and care right to those in need. – Kevin

Dear 9-1-1 Cares,
I am contacting you today to ask for any assistance possible from our large family of 9-1-1 Dispatchers out there. Two of our veteran dispatchers with the Shelby County Sheriff’s Office (Memphis, TN), Tanya Pressgrove and Brandy Frye, have a family member in need of help.

Tanya’s grandson and Brandy’s second cousin, Brendon Gay, is 2 ½ years old and suffers from a condition known as Short Bowel Syndrome (also known as Short Gut Syndrome). Brendon spent his first 17 months of his life in the hospital and has lost his large intestine, the duodenum, and the majority of his small intestine shortly after his birth. Brendon was discharged from the hospital for a brief time prior to having to be admitted again where he remains under hospital care. December 6th Brendon was in crisis and the family was urged to make final plans. However, Brendon is a fighter and is now in stable condition. It is the families hope that he will be eligible for an intestine transplant either through medical facilities in Pennsylvania or Nebraska.

Because of the financial burden on the Gay family, Tanya opened up her home to her daughter and family who have been living with her for some time now. Tanya has been a caregiver to Brendon, and Brendon’s younger brother Cody (1 year old) who suffers from the same condition as his big brother. Cody’s condition is not as severe as Brendon’s but still requires daily medical support (feeding tubes, medication, etc). Cody spent approx his first 10 months hospitalized and still requires frequent trips to the emergency room.
It is our hope that through the generosity of others that we can help support the family as they travel out of state for Brendon’s upcoming transplant if he is selected as a candidate. Gift cards, national fast-food chain gift certificates, gas cards, Wal-Mart cards, and VISA gift cards would be most helpful. Please keep the family in your thoughts and prayers.

Cards and letters can be sent to:

Brandy Frye
5527 Bartlett Grove Cv
Bartlett, TN 38134

For any other questions or information you can contact me at: Diana.Roberts@shelby-sheriff.org Thanks in advance!!
Diana Roberts, Senior Dispatcher, Shelby County Sheriff’s Office, Memphis, TN.

December 16, 2011