http://www.911dispatch.com/2013/10/23/city-settles-lawsuit-over-fatal-no-response/ news and information about public safety communications since 1982 Fri, 23 Jan 2015 04:19:31 +0000 hourly 1 http://wordpress.org/?v=4.1.1 http://www.911dispatch.com/2013/10/23/city-settles-lawsuit-over-fatal-no-response/comment-page-1/#comment-138649 Thu, 24 Oct 2013 13:55:38 +0000 http://www.911dispatch.com/?p=8708#comment-138649 The list of things that a dispatcher “may” handle differently should have already been part of their knowledge and skill set.
Courses are out there that provide the proper training…part of that is realizing community expectation. “Soon” can mean several different time frames depending on the person. One is taught to never use any phrases like “in a minute”, “soon”, “they will be there shortly”, etc.
As far as the call itself…training is provided specifically for prowler calls. We all know that any call that is received can escalate into a more violent and dangerous situation. Usually the caller is kept on the line until an officer arrives in the area. This should have been done…period. Every call has to be handled on its own merits…the fact that Mr. Cukor felt the need to call should have been enough. Mr Cukor would never have ventured outside his residence and come face-to-face with the individual that ended his life had he not been advised that an officer would be dispatched “soon”.

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