http://www.911dispatch.com/2013/09/09/mayor-disciplines-dispatcher-for-high-profile-911-call/ news and information about public safety communications since 1982 Fri, 23 Jan 2015 04:19:31 +0000 hourly 1 http://wordpress.org/?v=4.1.1 http://www.911dispatch.com/2013/09/09/mayor-disciplines-dispatcher-for-high-profile-911-call/comment-page-1/#comment-127963 Wed, 18 Sep 2013 21:43:23 +0000 http://www.911dispatch.com/?p=8451#comment-127963 I am a PSAP manager of a very small call center. I leave the decision to stay on the call up to the calltaker. There are many reasons why the calltaker could not stay on with the caller including other E911 calls in que. I have listened to the audio file and hear no reason for this calltaker to have been disciplined for the lack of compassion and not staying on until police arrived. There is no requirement for any calltaker to exibit compassion with any caller. He did his job as required and the PD was never delayed for his so called lack of compassion. This was a political decision; not an objective management decision. Shame on the mayor and the the calltakers management for throwing him under the bus!

]]> http://www.911dispatch.com/2013/09/09/mayor-disciplines-dispatcher-for-high-profile-911-call/comment-page-1/#comment-125999 Wed, 11 Sep 2013 18:13:53 +0000 http://www.911dispatch.com/?p=8451#comment-125999 How can they release the disciplinary letter to the public. This was a personnel issue and as such the employee should be afforded privacy as to what action was taken. In our state he would own that center for a breach of confidentiality.

]]> http://www.911dispatch.com/2013/09/09/mayor-disciplines-dispatcher-for-high-profile-911-call/comment-page-1/#comment-125674 Tue, 10 Sep 2013 13:34:47 +0000 http://www.911dispatch.com/?p=8451#comment-125674 After 10 years, Purdy may have thought it was some kids pulling a prank?

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