When a citizen dialed 911 to report seeing a man with a gun, NORCOM (Bellevue, Wash.) dispatcher Kelly Stiefel had been in training for three months, and released to the floor for just 10 days. A trainer was plugged into the console with her, but Stiefel recalls the incident had her heart racing. Read her interview with a KING-TV reporter and view the video after the break.
1 comment… add one
can you suggest any organization which trains dispatchers in the handling of critical incident events. Thanks
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