APCO–NENA Reach Out to App Developers

Facing an ever-increasing number of public safety-related smartphone applications, two public safety groups have issued an explanation of 911 to help developers better understand the technical and operational limitations of the emergency number. The Association of Public Safety Communications Officials (APCO) and National Emergency Number Association (NENA) posted the six-page document, saying that app developers, “may not fully consider the impacts on 9-1-1 and public safety during the development process.” Apple supercharged the availability of smartphone apps when they debuted a formal on-line store in June 2008 that allows free and paid downloads. Since then, scores of apps have appeared that purport to allow users to send emergency alerts, connect to 911 or take some other action when an emergency arises. In many cases, using such an app could potentially delay an emergency response, compared to dialing 911 directly and immediately. “An app that notifies the caller’s family or friends of an emergency situation should not be viewed as a solution for contacting 9-1-1.” Instead, the groups say, “Callers that need emergency services need to contact 9-1-1 directly or there is risk that emergency services may be significantly delayed.” The APCO-NENA document explains the ANI-ALI process, and notes that 911 networks cannot receive text, photos, videos or other advanced content. The document also explains NG911 and advises app developers to check local regulations and laws that might pertain to dialing 911.