Officials of the Hamilton County 911 Emergency Communications District (Tenn.) have completed an investigation into allegations that dispatchers sent inappropriate chats using their computer-aided dispatch (CAD) software, and that the’ve suspended six employees and fired one. The district also released 8,764 pages of chat messages sent during 2001 that include expletives, four-letter words, racial terms and other expressions that officials describe as, “unbecoming in any professional business.” Dispatcher Teresa McIntosh was fired after the investigation, and the other dispatchers were suspended without pay from three to 28 days. McIntosh went public with the personnel actions in May, and told WRCB-TV that the messages were a way of “venting” by employees who were under stress and confined to a console. She also claimed that such chats and language were common practice, and that supervisors knew but took no action. District officials say the chat activity did not affect any dispatching operations or incident responses. Watch a news report after the break that includes some of the messages, and read the TV report.E-mail this story
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