By: jt

jt — Wed, 24 Nov 2010 02:30:39 +0000

A tragedy no doubt, but a lesson – “cad” assists the dispatcher, not the other way around – noting what the caller says initially – who, what, and where is the ground floor of the business, and over reliance on technology can allow for a breakdown in the basics – listen – document – dispatch. The person on the other end may be on their last breath or have ten seconds left on their cell battery – one call only perhaps, so…. – it must be right the first time.

Comments on: Dispatcher Selects Wrong City, Response Delayed

By: jt