When a Puyallup (Wash.) woman heard someone break down the back door of her home mid-morning, she ran upstairs, hid in a closet and dialed 911. When that call rang in, Puyallup PD dispatcher Dorene Strange answered. The logging tape of the eight-minute call documents the terror of Carolyn Snyder as she whispters into the phone, and the expertise of Strange as she took information, reassured Snyder and relayed information to police units who arrived to capture two burglary suspects. The call almost sounds like the tape has been fast-forwarded—Strange is asking specific questions, providing feedback to Synder, typing and talking to her comm center partner in rapid-fire fashion. As officers arrive, Strange asks another round of questions to pinpoint Synder’s location and if she still hears anything. Finally, Strange tells Synder that officers have detained someone, and then stays on the line praising Synder as officers search and secure the house. The two woman met the next day at the police department, emotionally hugged, and credited each other with the positive outcome. Read the story here, and watch the reunion video after the break.
The day after the incident, Strange and Snyder met at Puyallup PD.
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