Comments on: Dispatcher Mistake Leads to Citizen Distrust http://www.911dispatch.com/2010/09/20/dispatcher-mistake-leads-to-citizen-distrust/ news and information about public safety communications since 1982 Fri, 23 Jan 2015 04:19:31 +0000 hourly 1 http://wordpress.org/?v=4.1.1 By: obvious http://www.911dispatch.com/2010/09/20/dispatcher-mistake-leads-to-citizen-distrust/comment-page-1/#comment-1806 Tue, 21 Sep 2010 22:53:31 +0000 http://www.911dispatch.com/?p=3837#comment-1806 Dead when the call was made means the victim did not make the call. That’s not an excuse, that’s a fact of the case… ?

It’s a numbers game reference call errors. Since the majority of 911 calls are answered by a police agency, the majority of mistakes (and commendations) go the police department.

Of course that’s a perception argument, since what i see is more fire rescue mistakes… but you cannot apply what you see locally as a representation of universal fact.

]]> By: lawman http://www.911dispatch.com/2010/09/20/dispatcher-mistake-leads-to-citizen-distrust/comment-page-1/#comment-1804 Tue, 21 Sep 2010 20:05:52 +0000 http://www.911dispatch.com/?p=3837#comment-1804 At least the Chief had the balls to apologize, but he should have stopped there. He thinks that the caller was already dead “WHEN” the call was made. “DEAD” when the call was made? Another lame excuse.

Is it me, or is it a trend that only “police” managed call centers seem to make the news with screws ups?

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