Comments on: Dispatcher Disciplined, Impatient on 911 Call

By: mfrd8539

mfrd8539 — Sun, 11 Jul 2010 21:44:27 +0000

You folks in Florida have got the worse system of confidentiality in the counrty. I don’t see a problem whatsoever with this dispatcher. She wasn’t impatient, she was doing what we coach and preach, and that is to verify information. The State of Florida needs to enact a state law that forbids 911 calls from being released to the public without a subpoena. Amazing how many calls wind up on the internet and most of them are from FLorida.

By: Fellow Dispatcher

Fellow Dispatcher — Fri, 02 Jul 2010 01:20:40 +0000

It’s easy to sit and listen to the call and wonder why she had to have the caller repeat, but if you are listening to the call with the adrenaline going through your system, and with radios in the background, and with phones still ringing, and while you’re trying to type and/or relay the information to your co-workers – it makes it a little more difficult! We all make mistakes and can learn from calls like this one, but we also need to understand there is more to every story!