Officials at the Fayetteville (NC) police department will only say that “appropriate disciplinary action” has been taken for the mishandling of a 911 call last November involving a murder-suicide , but they won’t say how many dispatchers were disciplined or who they are. Billy Maxwell Jr. killed his wife, son and daughter before shooting himself. Someone from the house dialed 911 at 6:39 p.m., but hung up before speaking. A dispatcher called the phone back, but the line was busy. A dispatcher made a second call to the number, but it was still busy. An officer was dispatched at 7:52 p.m., or one hour and 13 minutes after the first call. FPD policy requires two call-backs and a police dispatch within 20 minutes of the first 911 call. In a statement announcing the discipline, a city spokesperson said that the involved dispatchers also received additional training in the proper procedures. Read an editorial about the discipline here.E-mail this story
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