Burned Man Dials 911 For Help

When a New Albany (Ind.) man was badly burned from a furnace explosion, he jumped into his car for the 4-mile drive to the hospital. But he barely made it. During the painful drive Eric Rayl dialed 911 and reached New Albany dispatcher Frieda Mascio, who told Rayl to keep driving. Fire Department battallion chief Chris Rainbolt called Mascio a “hero” for handling the call, and Rayl also praised her assistance. Read more about the incident here, and consider your comm center’s policy and what you would tell a 911 caller in a similar situation.