Guidelines Issued for Human Trafficking Calls

As part of its on-going efforts on creating best practices for handling 911 and other telephone calls, the National Emergency Number Association (NENA) has posted a draft protocol on handling human trafficking incidents, which it calls, “a global crime that involves obtaining or maintaining the labor, services or commercial sex acts of another through the use of force, fraud, or coercion in violation of an individual’s human rights.” The 62-page document sets out procedures for handling various calls, tips on how to approach reluctant victims who call, and provides a list of resource agencies that can be contacted for information and help. Download (pdf) the document here.