Former Victim Is Now a Dispatcher

For Kenosha (Wisc.) dispatcher Rebecca Rydzenski, it’s all personal. Several years ago when she worked at a gas station, she was held up with a knife. The event transformed her, and now when 911 calls come in, she knows the fear. It was Rydzenski who answered the call from a fast-food restaurant last week reporting a robbery and fatal shooting. She knew that type of call was a possibility, she told a reporter.”I wasn’t surprised. I just hoped it wouldn’t happen,” she said. Read more and watch a TV video of Rydzenski here, and listen (mp3) to the 911 she handled here.