APCO Releases Personnel Standard for Comment

The Association of Public Safety Communications Officials (APCO) has posted a proposed standard “Core Competencies of Public Safety Communications Manager/Director” for public comments, part of its on-going program to establish industry-established methods of operation. The proposed standard is “one of the most aggressive tasks” that the association’s Call Center Standards Committee has undertaken, says chair Julie Righter. The 37-page document covers six sections, including “managing self and personal skills,” “facilitating change” and “achieving results.” Download (pdf) the proposal here and submit comments by June 22nd.