The Ford Motor Company has reported the first reported use of its 911 Assist service, when a motorist’s collision automatically generated a 911 call to the local PSAP. The 911 Assist service is part of Ford’s SYNC system, which connects various electronic devices, including cellular phones, PDAs and music players. In this case, Maryland resident Cheryl Vogel was driving her 2009 Ford Escape when it was struck broadside by a minivan. Vogel was left “dazed and confused,” according to a Ford press release, but the SYNC system automatically dialed 911 on Vogel’s cellular phone, which was linked to the car’s system using Bluetooth. Vogel was able to give a dispatcher her location and fire units were on-scene quickly, Ford reported. Since SYNC uses the customer’s existing electronic gear, there is no monthly service fee. The 911 Assist feature is an upgrade for existing SYNC customers, and is now included in new installations. SYNC is a option on 2008-2010 Ford, Lincoln and Mercurity models. Read the press release here, and find SYNC info here. Watch a video about the SYNC service after the break.
This Ford-produced video explains the SYNC service.
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