New VoIP Device Prompts APCO Action

The Association of Public Safety Communications Officials (APCO) has posted information about the new MagicJack device, which allows computer users to make VoIP telephone calls at inexpensive rates, but which raises several 911 access questions. The device plugs into a computer’s USB port, and is similar to existing VoIP connection devices. However, its simplicity may mean users don’t register their location, or they may encounter problems when dialing 911. MagicJack claims that the FCC’s rules on VoIP/911 access don’t apply to them, but add that the company has “chosen to voluntarily offer E911 services where available.” APCO officials recently visited MagicJack’s headquarters in Florida, and they have posted information (pdf) about the device, along with several contact telephone numbers for resolving problems.