Dispatcher Won’t Be Disciplined for Error

Atlanta 911 officials admitted that a dispatcher mishandled an EMS incident that ended with the death of a 16 year-old teenager at an Atlanta high school in October, but said a new computer system was partly to blame, and that the dispatcher would not be disciplined. Miles Butler, director of the 911 center, claimed that treatment of Antoine Williams wasn’t delayed, but a private ambulance provider disputed that, saying it added three minutes to the response. Butler said the new CAD system allows police and fire dispatchers to see each others incident information. The fire dispatcher, upon seeing a police response cancelled, also cancelled the fire response. Butler said procedures have been changed so that only field units can cancel EMS responses. Read more about the latest information here.