Headset or Speaker? — Issue Debated

Dispatchers for the Metro Emergency Communications Agency in Indianapolis (Ind.) have been using headsets to handle both telephone calls and radio transmissions, a set-up that seemed to work. But recently a communications upgrade put telephone on the headset and radio on speakers, an arrangement that prompted complaints from dispatchers, firefighters and officers. But MECA board president Joe Wright feels the system works, despite the complaints. The board recently held a meeting to discuss the issue, but Wright didn’t attend the meeting, and the issue wasn’t resolved. Read more about the debate here.