Dispatcher Training Goes On-LIne

The full power of the Internet for dispatcher training hasn’t been fully tapped, but now training provider First Contact 9-1-1 has debuted the first of its on-line courses that keeps dispatchers in their seats while giving them valuable training. The company’s first course is Customer Service, and the technology allows desktop sharing, whiteboard tools, annotations, on-line chat, and the use of audio and video files. Instructors have regular hours for consultation as the class progresses. The first class debuts in July, and you can find information here.