Sleeping Dispatcher Not Disciplined

A KVUE-TV report revealed that Austin (Tex.) dispatcher Domonica Ivory has a history of sleeping on-duty, but was never disciplined or fired. Reporter Rudy Koski documented several 911 calls that were routed to Ivory by the comm center’s ACD, and which she answered with slurred speech and confusion. Koski also found out that the 6-year veteran dispatcher was caught napping by supervisors several times since last March, and was then put on a performance improvement plan. Koski obtained a series of e-mail between supervisors and managers about Ivory’s performance, including one recommendation that stated, “Terminate, before someone dies.” Read the story and watch the video here.