Salt Lake City (Utah) TV station KSL investigated why some 911 calls aren’t being immediately answered by a calltaker at the Salt Lake Valley Emergency Communications Center, and found that understaffing is behind it. Reporter Debbie Dujanovic found several callers who reached a recording instead of a live operator, and who then hung up to dial back again, putting their call back at the end of the call queue. Read the story, listen to the newly-revised ACD recording, and read the public education materials here.
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