A cellular 911 routing and address mix-up left a 7-year-old Kyle (Tex.) child dead after he was struck by a bullet while he was jumping on a trampoline in his backyard. The extraordinary set of events began when the child’s parents noticed him injured. They later learned a neighbor had been target shooting and had wounded their son in the back. The parents dialed 911 from a cellular, and the call went to a tower that routed the call to the adjacent county. A sheriff’s dispatcher transferred the call to the local police, who handles EMS calls. The dispatcher there gave the parents CPR instructions, and relayed address information to the fire department back in the correct county. But then there were even more address glitches. Read the full story here.
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