Kent County (Mich.) dispatcher Shawn Holtrop has been disciplined for an error in dispatching fire units to a medical emergency that ended with the patient’s death. County officials suspended the two-year veteran without pay for 36 work hours and said he will be retrained. Holtrop correctly dispatched AMR ambulance, but then mistaken re-dialed AMR, believing it was the fire department. He reached a second AMR dispatcher, and didn’t realize the error until the victim’s wife called again to ask about the response. County officials say dispatchers are now required to confirm to whom they’re talking when calling other agencies.
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