911 Recording Questioned

A San Antonio (Tex.) family of an infant is questioning why they received a recording when they called 911 after the baby stopped breathing. A family member dialed 911, according to the logging tape, and the call was promptly answered at the police department. But the dispatcher then transferred the call to the EMS comm center, where a recording played. The 911 dispatcher stayed on the line and told the person, “Don’t hang up sir.” It took an EMS dispatcher four minutes to answer the call, and a spokesperson said that did not meet the agency’s standards. Read more and listen to the 911 call here.