Is it technology or procedures that re-routed a 911 call reporting a fatal fire in Wyoming (Mich.). One person’s call was routed to the state police because it came from a cellular phone. Next, it was transferred to Wyoming PD, then to the Grand Rapids 911 center, then back to the Wyoming fire department. Read the story and timeline here. Then read another story that questions if dispatchers notifeid firefighters of persons trapped inside the flaming apartments.
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