DC All Digital Phones

An IBM press releases puts some top-spin on the company’s installation of an all-digital telephone system at the Washington (DC) Unified Communications Center. The company claims, “With the new Unified Communications Center 99.7 percent of emergency calls are answered within five seconds with most calls answered in less than one second. That compares to a national average of about 10 seconds.” The center handles 2.6 million telephone calls a year, IBM notes, and and will house the District’s 311 center. It’s the “first all-digital solution in the U.S. that eliminates the use of traditional analog CAMA signaling between 9-1-1 CTI call routers and the call center PBX.” IBM partnered with Avaya, PlantCML and Spectracom for the installation. Read the entire press release here.