EMS Center Honored

The National Academies of Emergency Dispatch (NAED) has re-accredited the American Medical Response (AMR) statewide comm center in Connecticut as an Emergency Medical Dispatch Center of Excellence, the only such center in the state, and one of just 23 around the world. The center has 23 console positions and handles over 900,000 incoming phone calls a year. It handles 500,000 incidents a year throughout the state, including the state’s four largest cities. The re-accreditation process is very thorough and detailed, and covers all aspects of the EMS dispatching operation.