Dispatchers’ Radio Interview

WGN (Chicago) radio host Milt Rosenberg interviewed three dispatchers, including Caroline Burau, the author of the just-published book, “Answering 911: Life in the Hot Seat.” Rosenberg seemed to be interested in the tragic parts of the job and how it affects dispatchers, based on the questions he asked Burau and James Argiropolous, deputy director of information services for Chicago’s 911 center, and Ron Stewart, a police communications supervisor at Chicago 911. “Do you come away cynical?” he asked them. Listen to the interview here.