Trying to Reach 911

A heart attack victim in Wyoming (Mich.) died after he collapsed on the street, and dispatchers dialed phone numbers trying to reach firefighters and EMS crews. A story in the Grand Rapids Press details the complex interactions between the various comm centers, some which handle police and not fire, and some both. Coincidentally, the Grand Rapids citiy commission was scheduled to vote on a plan to join a central Kent County public safety comm center on the same day the story appeared. Read the story and make sense of the calls here.