Bedford (Mass.) police chief James Hicks said a homeowner’s 911 call using a Vonage-enable telephone caused a one to two-minute delay in dispatching units to a house fire, but that the house probably would have been destroyed anyway. He said the homeowner had a previous lived in Arlington, and kept that number when he moved to a new house in Bedford. However, he failed to notify Vonage of his change of address. A second 911 call by neighbor was made on a phone line provided by cable carrier Comcast, and it was mistakenly routed to New Bedford. Hicks said the area of the fire is a new development and may not have been in Comcast 911 database yet. Read more, including Vonage’s reaction here.
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