Austin (Tex.) police say that a 911 caller didn’t mention that her car was just burglarized, and that’s why the dispatcher transferred her to the non-emergency 311 number for a report. A TV reporter asked Telecommunication Leader Sharon Gunnlaugsson why the dispatcher failed to ask when the incident occurred. She said, “”That’s a tough thing. Those questions, that’s protocol. Those questions should be asked. If the question did not get asked, it could relay both ways. Really, it really just depends.” Read more here.
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