Expect anything when you’re answering 911 calls: Stone County (Ark.) dispatcher Carrie Bell fielded a call from Arkansas State Trooper Andy Wiley, who was a passenger in a National Guard helicopter that had just crashed into a rural field in adjacent Carroll County. Since Stone County has Phase II service, they were able to pinpoint the location of the crash, and relay those coordinates to Carroll County dispatchers, whose comm center doesn’t have Phase II service. The helicopter was flying a drug interdiction pattern when it went down, seriously injuring Wiley and the pilot.
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