The direct connection between dispatchers and life were demonstrated no more clearly than by a cellular call to the Clark (Wash.) Regional Emergency Services Agency comm center, which was answered by dispatcher Laura Irish. The female caller gave an address, said she had a belt around her neck and was going to kill herself. After noticing that the Phase II location didn’t match what the woman had given, Irish stayed on the phone for almost 15 minutes with the caller. Colleagues called Cingular, and a correct address was finally obtained. Vancouver officers arrived, kicked down the door and found the woman barely breathing, but she later recovered.
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