APCO Comments on Detroit

In a rare public response to a local agency’s handling of an incident, APCO issued a press release that said the association, “stressed the importance of telecommunicator training following the charging of two Detroit dispatchers allegedly involved in the death of a boy’s mother after assuming the two calls from the boy were prank calls.” The statement pointed to the group’s training that addresses, “ways to handle emergency calls from all callers, including children and chronic callers. The training material stresses that all calls should be handled on their own merit and that calls should never be disregarded based on presumptions of the severity of the call.” Read the full statement here.