Even the best-planned 911 cut-over can go astray, just as it has in Steuben County (NY), where Verizon’s newest phone books don’t list 911 as the emergency, but rather the soon-to-be discontinued 7-digit numbers. Now the county is pondering what to do: keep the 7-digit numbers past their planned May 12th phase-out date, and whether to have them answered or routed to a recorded announcement. Read more here.
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