An office worker in Gaithersburg (Md.) dialed 911 from a PBX extension when he suffered a medical problem, and was able to speak a few words before the call was disconnected. Montgomery County dispatchers then sent emergency units, but to the address listed on the 911 call’s ANI/ALI, which was another location for the same company (usually the location of the PBX gear). The caller, in a building next door, lay unconscious for 10 hours before another worker found him and dialed 911 again. Company officials said the victim had a private office, was new to the building and had no visitors all day. Read the story here.E-mail this story
Visit the The Bookstore to purchase the comprehensive Computer-Aided Dispatch Software Guide, the Job Application Guide for public safety dispatchers, and the Digest of past stories.